Ground Service Agent Resume Samples

A Ground Service Agent is responsible for welcoming passengers who are disabled or travel with small children, check luggage, and sell tickets. While the duties vary greatly based on the place of employment, the following duties are found on the Ground Service Agent Resume – greeting and welcoming passengers, responding to questions, checking in baggage , making reservations, selling airline tickets , stocking aircraft with refreshment, cleaning aircraft after flights, providing information to passengers, and assisting disabled passengers or those who are in need of assistance.

To be successful in this line, one needs to have outstanding interpersonal skills, and great customer service skills, which consistently can meet the goals and vision of the organization. Ultimately these agents should be able to multitask and ensure that the customers are satisfied and comfortable. Professional appearance and clear speaking skills are crucial for this role. A Diploma in tourism or administration is commonly considered the best option for entering this field.

Ground Service Agent Resume example

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Ground Service Agent Resume

Summary : Looking for a Ground Service Agent position to help make a stable living for me and my family. Abilities range since have a wide variety of jobs in my background. A great people person, so able to establish a great connection with a patient/customer. With a little training, I am become a great asset to the team.

Skills : Adobe Photoshop, Microsoft PowerPoint, Final Cut Pro, Final Cut Pro, I Movie, Dreamweaver, Microsoft Excel, Customer Service.

Ground Service Agent Resume Model

Description :

  • Helped check in passengers on their flight, answering questions and fulfilling requests to the best of abilities.
  • Fulfilled passengers' request, explained to passengers why the request cannot be fulfilled and provide them with the best options to choose from.
  • Confirmed that all passengers have the appropriate documents to fly.
  • Confronted and solved problems such as passengers not having visas to enter countries.
  • Completed ticket, overweight or extra luggage transactions through cash or through credit card machine.
  • Made announcements through PA system to find passengers or to inform passengers of delayed flights.
  • Acted as translator for officers in immigration.

Summary : Highly qualified Ground Service Agent with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Microsoft Office, Data Entry, Clerical, Customer Service, Cherry Picker, Receiving, Inventory Control, Retail.

Ground Service Agent Resume Sample

  • Loaded/unloaded luggage from aircraft.
  • Operated machinery (tugs, pushback , lavatory and water carts etc..).
  • Previously employed with Delta /Pinnacle airlines therefore giving me experience of the field.
  • Learned numerous jobs including but not limited to , cleaning, marshalling, loading/ unloading of luggage for aircraft.
  • Worked at a fast pace while maintaining a safe work environment.
  • Assisted passengers entering the Sky team Lounge with checking in and mileage deduction for inviting guests.
  • Made certain Chinese newspapers had been delivered to the Lounge.

Summary : Ground Service Agent with 8 years of experience in Handling passengers, baggage, and cargo for Delta Airlines Assure Plane is clean, and safe for each outgoing and incoming flight Handle boarding, Ensuring ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained, Following safety regulations, which include the proper use of ground service equipment and wearing proper safety items.

Skills : Microsoft Word, Internet Browser, Time Effective, 40 Wpm.

Ground Service Agent Resume Template

  • Loaded and unloaded customer luggage, airfreight and company mail on and off aircraft.
  • Responsible for maintaining safety and security on the ramp at all times.
  • Escorted passengers and special needs customers safely and courteously.
  • Marshalled aircraft's in and out of the ramp area.
  • Serviced aircraft's and ground equipment as needed.
  • Communicated efficiently with ground personnel and flight crews.
  • Worked in all types of weather conditions.

Summary : To obtain a Ground Service Agent position in a results-oriented company that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward growth and advancement.

Skills : Sales, Management, Strategic Planning, Business Development, Customer Service, Team Leader, Team Player.

Ground Service Agent Resume Example

  • Reported cargo and luggage weight to captain/flight crew - clean and vacuum aircraft cabins as well as exterior surfaces of aircraft.
  • Worked in inclement and/or hot weather.
  • Operated ground service equipment at the airports.
  • Led the Ground Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
  • Ensured that the Ground Service Agents follow proper procedures.
  • Performed leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
  • Prepared for landing of aircraft, signal aircraft to park, chock nose and main gears, operate various equipment(belt loaders, tugs, etc).

Objective : To obtain a Ground Service Agent position that will enable me to use my excellent customer service experience, strong organisational skills and educational background to become an effective member of your business team.

Skills : Lift Trucks Ie Fork Lifts, Use And Operate Deicing Trucks Global.

Ground Service Agent Resume Model

  • Instructed, directed, and guided pilots into their places at the PDX airport.
  • Unloaded passengers in a safely but timely manner, and then begin to unload luggage.
  • Worked this job were: strength - I was required to lift bags that were 0-100 pounds repeatedly throughout my shift -, I was a team player, reliable, and a problem solver.
  • Loaded luggage's/boxes onto the aircraft, offloaded luggage's from incoming flights.
  • Ensured the aircraft leave on time.
  • Made sure all baggage and cargo doesn't get lost.
  • Able to carry more than 40 lbs.

Headline : Ground Service Agent with 5 years of experience in Operating heavy, motorised machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc, communicating using a two-way radio, Effectively communicating skills, both verbal and written.

Skills : Electronic & Mechanical Assembler, Service Management.

Ground Service Agent Resume Sample

  • Pulled Aircraft's that are due to Takeoff.
  • Fulfilled every fuel request.
  • Assisted PILOTS and Passengers with loading their Bags.
  • Keep tracked of Aircraft's on the Ramp.
  • Washed and cleaned Aircraft's as ordered.
  • Operated all of the Fuel Trucks.
  • Used Leadership Work well with others understand all operations Adhere to all Airport regulations.

Headline : Currently looking for a full time Ground Service Agent position in an environment that offers a greater challenge, benefits and the opportunity to help the company advance efficiently and productively.

Skills : Average Computer Proficiency, Fluent In English, Danish, Very Sociable And Professional.

Ground Service Agent Resume Example

  • Made ground security coordinator.
  • Required security training in Dallas tx.
  • De-ice qualified, drove/ operated cherry picker to de ice aircraft.
  • Used Friendliness and good social skills toward customers as well as coworkers.
  • Implemented standard procedures during overbooking, irregular flights and denied boarding situations.
  • Serviced aircraft for Alaska Airlines.
  • Serviced include loading/unloading baggage and cargo, refill water, charge ECU, insert air conditioning.

Objective : Ground Service Agent with 3 years of experience in reading and interpreting aircraft load sheets, checked baggage tags, and cargo labels, understanding and reacting to verbal and visual commands and safety warnings, with and without assistance of sight or visual aids, Working outside in all types of weather and around jet and machinery noises.

Skills : Truck driver class a cdl doubles triples tanker, Certified forklift operator, Shipping receiving.

Ground Service Agent Resume Sample

  • Provided passenger assistance at the ticket counter and gate areas by using Sabre and World Span to process tickets.
  • Assisted passengers with check in procedures; tagged baggage and issued boarding passes.
  • Sold airline tickets, processed, created booked and modified reservations.
  • Ensured FAA, Delta, Northwest and general airport regulations were followed.
  • Enforced safety and security measures and protected sensitive zones.
  • Facilitated the passenger boarding process.
  • Changed passengers, seat assignments, and made boarding announcements to inform passengers flight procedures and status.

Objective : Ground Service Agent with 2 years of experience in Providing expert advice on a wide variety of NNSA integration matters, as well as identifies, analyses, and proposes solutions for enterprise-wide personnel, business and management issues and challenges. As directed by the Administrator or Principal Deputy Administrator, the incumbent may be assigned responsibility for specific internal management processes within the Office of the Administrator.

Skills : Forklift Operator, Assembly, Machine Operator, Cleaning, Finisher.

Ground Service Agent Resume Format

  • Accepted and accommodated passengers and their personal belongings for transportation on Pinnacle flights.
  • Followed and enforced security and hazardous material regulations at locations to ensure the safety and integrity of customer and company property, as well as other aircraft and facilities.
  • Maintained facilities and equipment so as to ensure a neat, safe, efficient operating environment.
  • Completed daily, weekly and monthly reports and records as required for the efficient operation of the facility and aircraft.
  • Provided for the safety of customers, guests and employees and other persons whenever they are on or in Company property or aircraft or within the air operations area in use by Pinnacle Airlines.
  • Reported cargo inventory.
  • Operated machinery (tugs, push back equipment, commissary trucks, lavatory and water carts, etc.) refuels and cleans ground equipment and removes debris from tarmac.

Headline : Proven leader with over four years of customer service experience and two years in a management role. High computer familiarization and attention to detail. Adept at managing staff and multiple tasks efficiently. Personable, quick learner capable of working independently as well as in a team setting.

Skills : Outstanding Customer Service, Aircraft Tow Movement.

Ground Service Agent Resume Sample

  • Responsible for ground service of all aircraft at SFB base.
  • Sorted and loaded passenger luggage onto aircraft, offloaded and delivered baggage to terminal baggage claim.
  • Handled cargo going onto and coming off of planes upon arrival.
  • Marshalled aircraft into and out of terminal gates to ensure safety of surroundings and airport property.
  • Performed routine security sweeps on grounded aircraft before first flight departure.
  • Towed aircraft to and from gate from remote maintenance hangars.
  • Ensured all aircraft maintained adequate water levels, waste disposal and air temperature for passenger and flight crew comfort.

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Ground Staff Resume Sample

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Ground Staff Resume Templates

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professional resume format for airline ground staff

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Ground Staff Resume Sample 2024

Before writing a Resume sample for Ground Staff, it's important to understand the purpose and function of a Resume. A Resume is a document that summarizes your education, work experience, skills, and achievements. Its goal is to showcase your qualifications and convince potential employers that you are a strong candidate for a job. Here are a few things to know about Ground Staff Resume and Resume writing tips:

Table of Contents

Ground staff resume writing tips, ground staff resume sections, ground staff resume format, ground staff resume headline, ground staff resume summary.

  • Skills to Include in a Ground Staff Resume

How to write experience in Ground Staff Resume

  • Education Section in Ground Staff Resume sample
  • Hobbies/Interests in Ground Staff Resume Sample
  • Ground Staff Resume Review

What about a Ground Staff Cover Letter Sample?

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