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  • Motherboards
  • MSI AMD boards

B550M Mortar Wifi, will not wake from sleep, with Logitech Unifying keyboard or mouse.

  • Thread starter taz-n15df02f2
  • Start date Aug 12, 2021

taz-n15df02f2

  • Aug 12, 2021

I have a shiny new media PC setup, with the following. AMD Ryzen 5 5600G B550m Mortar Wifi (running latest 7C94v191 Beta bios.) Crucial Ballistix 16GB (2x8GB) DDR4-3600 CL16 (running XMP profile) Samsung 970 Evo Plus 1TB Seasonic Prime 600w Titanium PSU Logitech MX Anyware 2 Mouse & Logitech K520 Keyboard connected to Logitech Unifying Receiver. PulseEight USB CEC Adapter Xbox One Controller connected to Xbox Wireless Adapter. Windows 10 Pro 21H1, latest updates and drivers. BIOS Settings: S3/Modern Standby Support set to: Modern Standby Enable Modern Standby Type set to: Modern Standby +S0i2 +S0i3 Resume by USB Device set to : Enabled Resume from S3/S4/S5 by PS/2 Mouse set to: Enable Resume from S3/S4/S5 by PS/2 Keyboard set to: Any Key (Not sure the PS/2 options would help with Wireless USB keyboard & mouse, but figured it couldn't hurt.) PC will not wake from sleep, on inputs from wireless keyboard or mouse, only from power button, or by plugging in a another wired mouse. Anyone have ideas how to fix this issue or is this just a bios compatibility bug with Logitech Unifying receiver ? (had no issues with previous motherboard with same keyboard and mouse)  

Alan J T

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taz-n15df02f2 said: I have a shiny new media PC setup, with the following. AMD Ryzen 5 5600G B550m Mortar Wifi (running latest 7C94v191 Beta bios.) Crucial Ballistix 16GB (2x8GB) DDR4-3600 CL16 (running XMP profile) Samsung 970 Evo Plus 1TB Seasonic Prime 600w Titanium PSU Logitech MX Anyware 2 Mouse & Logitech K520 Keyboard connected to Logitech Unifying Receiver. PulseEight USB CEC Adapter Xbox One Controller connected to Xbox Wireless Adapter. Windows 10 Pro 21H1, latest updates and drivers. BIOS Settings: S3/Modern Standby Support set to: Modern Standby Enable Modern Standby Type set to: Modern Standby +S0i2 +S0i3 Resume by USB Device set to : Enabled Resume from S3/S4/S5 by PS/2 Mouse set to: Enable Resume from S3/S4/S5 by PS/2 Keyboard set to: Any Key (Not sure the PS/2 options would help with Wireless USB keyboard & mouse, but figured it couldn't hurt.) PC will not wake from sleep, on inputs from wireless keyboard or mouse, only from power button, or by plugging in a another wired mouse. Anyone have ideas how to fix this issue or is this just a bios compatibility bug with Logitech Unifying receiver ? (had no issues with previous motherboard with same keyboard and mouse) Click to expand...

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Alan J T said: Give up now it not work for some reason with Wireless device Also a good chance it wont work with a wired USB device Will work if you have a PS2 device but not USB Click to expand...
taz-n15df02f2 said: It's a pretty significant defect to ignore. Practically every non-gaming keyboard & mouse is wireless these days. The sleep function of a PC is something most people would expect to work on any PC sold in the pass two decades. Click to expand...

StarTech Replacement USB Mouse to PS/2 Adapter F/M

  • Aug 13, 2021

Seems it's a MSI issue, because my main PC has a Gigabyte B550 Pro AX running slightly older AMD AGESA 1.2.0.3B vs AMD AGESA 1.2.0.3C on the MSI B550M Mortar Wifi, and it has no issues waking from sleep with same wireless mouse & keyboard.  

akr5159202e5

you haven't mentioned if you setup "Wake Up Event Setup sub-menu" in your bios  

ryegrass

Active member

resume by usb device

oops, i also missed that  

  • Aug 14, 2021
akr5159202e5 said: you haven't mentioned if you setup "Wake Up Event Setup sub-menu" in your bios Click to expand...
taz-n15df02f2 said: BIOS Settings: S3/Modern Standby Support set to: Modern Standby Enable Modern Standby Type set to: Modern Standby +S0i2 +S0i3 Resume by USB Device set to : Enabled Resume from S3/S4/S5 by PS/2 Mouse set to: Enable Resume from S3/S4/S5 by PS/2 Keyboard set to: Any Key (Not sure the PS/2 options would help with Wireless USB keyboard & mouse, but figured it couldn't hurt.) Click to expand...
taz-n15df02f2 said: I did in my first post. Unless there is some magic combo of bios settings, it's a bug that MSI need to fix. Click to expand...

stormy1352

For what it's worth; Tomahawk B550 and have been using a Logitech G305 since I got the board and have never had a problem with it waking the board/system from sleep. Keyboard in my case is irrelevant as it is wired, but as I said no problems with the wireless mouse.  

  • Aug 16, 2021

OK so it's working now. Two changes to system since my original posted: 1) Windows update KB4023057 on the 13/9/2021 (don't think it was this as it still wasn't working after this update would have installed.) 2) Manually updated AMD graphics drivers to Radeon Adrenalin software 21.8.1 yesterday (was trying to fix another minor glitch.) My guess is 5600G iGPU was failing to enter sleep correctly and causing issue (Power LED indicated PC was in sleep mode, but guessing it wasn't fully). It wasn't just an issue of the screen not coming back on, as the Bluray drive in PC makes a very audible disc seek noise when it wakes from sleep, that wasn't present when I was having problem waking PC with mouse. Well guess this is an issue of being an early adopter of new hardware, hopefully the problem doesn't return.  

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