customer service representative resume examples 2023

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32 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 32 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Service Officer Resume

• Sprucing up your customer service officer resume with some numbers is a no-brainer! It’s like falling off a log; all you need to do is sprinkle in statements like “Capitalized on Salesforce CRM tools to track customer interactions and sales data, improving customer satisfaction scores to 4.4 out of 5.”

Medical Customer Service Resume

• Color enhancements look good on a medical customer service resume; they are like a visual shout-out to all the essential components like your header, the university you attended, and former places of work. A heads-up, though: stick with a consistent color palette—after all, you want it to scream professionalism, not an art project gone wild.

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

• Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

• Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

• • Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• • Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• • Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• • Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• • Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• • Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• • Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• • Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• • Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• • Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• • Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• • Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• • Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• • Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• • Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2024

Craft the Perfect Customer Service Resume with Our Expert Tips and 25 Ready-to-Use Templates.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

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Crafting a customer service resume is like delivering excellent support—it requires precision, clear communication, and an understanding of what is a resume . Your resume serves as the first impression a potential employer has of you, making it crucial to convey your skills and experience effectively.

In an industry where 78% of customers abandon purchases due to poor service , knowing how to write a resume  that reflects your dedication to quality is essential. This guide will help you learn the best strategies for presenting your ability to resolve issues, stay composed under pressure, and create positive experiences—ensuring your application makes the impact you intend.

Key takeaways

• Use a reverse chronological format to highlight your most recent and relevant experience.
• Ensure ATS compatibility by matching resume language to the job description and maintaining a clear format.
• List work experience with job titles, locations, and dates, emphasizing customer service skills.
• Quantify achievements, like improved satisfaction ratings or reduced response times, to show impact.
• Include a skills section with both technical skills and soft skills essential for customer service.
• Detail education with relevant coursework and honors to demonstrate formal training in customer service.
• Craft a resume summary that underlines your customer service experience, skills, and achievements.

First things first. Let’s have a look at what a classically good resume looks like in regards to a customer service candidate.

Below is a great example of a resume written by a customer service applicant. Feel free to copy and adapt it to your needs.

Richard Blake

Customer Service Representative

[email protected] | LinkedIn Profile | Yakima, WA

Dedicated Customer Service Representative with over a year of experience in sales and customer service, specializing in providing solutions for critical electrical infrastructure and power systems. Strong communicator with a proven ability to manage orders, quotes, and resolve customer issues effectively. Seeking to leverage technical knowledge and customer service skills to enhance customer satisfaction and drive success in a team-oriented environment.

Ritz Company, Yakima, WA

June 2023 – Present

• Delivered exceptional customer care to both internal and external clients, consistently meeting service-level agreements.
• Managed regional customer support, including accurate order entry, quotes, and RMAs, ensuring timely and precise processing.
• Communicated with customers and representatives to provide updates on deliverables and resolve issues with minimal supervision.
• Collaborated with the team to track customer feedback and implement solutions to drive customer satisfaction.

Sales Associate

Johnson’s Retail, Yakima, WA

June 2022 – May 2023

• Provided excellent customer service, assisting customers with product selection and inquiries.
• Managed cash register operations, such as handling transactions and maintaining accurate records.
• Assisted in inventory management and restocking to ensure product availability and organization.

Associate of Business

Yakima Valley College, Yakima, WA

Graduated: May 2022

• Relevant courses:  Business Communication, Customer Service Management, Technical Writing, Principles of Marketing
• Honors:  Dean's List, Spring 2021
• Certifications
• Certified Customer Service Professional (CCSP)
• Customer Service Manager Certification (CSMC)
• Customer Relationship Management (CRM) Systems
• Order Processing and Documentation
• Technical Product Knowledge Acquisition
• English (Fluent)
• Spanish (Conversational)

Having seen a proper resume, let’s get into the details of what goes into creating one yourself.

Think of your resume as the first impression you make on potential employers, much like a well-designed storefront invites customers in. Just as every detail in a store’s layout is carefully considered to enhance customer experience, understanding what makes a good resume  is crucial.

Your resume format  should be clear, organized, and tailored to impress recruiters, reflecting your professionalism and attention to detail. Here’s how to format a polished resume layout  for a customer service representative.

The most effective resume format  for a customer service role is the reverse chronological order . This format highlights your most recent and relevant experience first, showcasing your current skills and expertise, which is vital in a dynamic, customer-centric industry.

The order of the resume sections  should flow as follows (we’ll go over each of these in detail later):

• Resume summary
• Work experience
• Additional sections (e.g. languages, hobbies and interests, etc.)

This structure is favored by recruiters because it presents your qualifications in the most organized and appealing way.

Resume design tips

• Keep resume margins  between 0.5 to 1 inch to maintain a professional and readable layout.
• Use business colors on your resume , primarily black and white, with minimal accent colors for resume headings  to create a polished and clean appearance.
• Choose clean, professional fonts  like Arial, Lato, or Rubik, sized 10 to 12 points for readability.
• Consider a double-column resume layout  to clearly organize your customer service skills, technologies, and achievements.
• Aim for a one-page resume , though two pages are acceptable  if you have extensive experience directly relevant to customer service.

Resume header

• In your resume header , include your contact information , such as your city and state, but omit your full address , as it's less crucial for customer service roles, especially if remote.
• Provide a professional email address  and relevant links, such as your LinkedIn profile .
• Generally, avoid adding a photo  unless specifically requested or customary in your job market.
• Craft a clear resume headline  that summarizes your customer service expertise and emphasizes your adaptability and success in various service environments.

File format:

• Save your resume as a PDF  to maintain consistent formatting.
• Use “FirstName LastName CustomerService_Resume.pdf” as a naming convention  for clarity.

ATS (Applicant Tracking Systems)  often cause unnecessary concern. Despite common misconceptions , our tests revealed that elements like fonts, colors, columns, and resume length  generally don’t hinder parsing. Instead, prioritize aligning your resume’s language with the job description and paying attention to formatting details like dates and bullet points, as these can impact your application.

Remember, not all companies rely on ATS, so avoid overloading your resume with keywords—clarity and readability should remain your focus.

Unsure if your current resume meets ATS standards? Try Enhancv’s free ATS checker  to see how it measures up!

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

With your resume format set, the next step is to focus on your work experience, a crucial element in writing a standout resume  that focuses on your strengths in customer service.

Listing work experience  on a customer service resume is essential as it demonstrates your ability to handle real-world customer interactions, establishes your credibility, and highlights your capacity to resolve issues effectively. It shows potential employers your expertise in managing customer needs and your proficiency in working within a team-oriented environment.

How to write work experience entries

• Job title, company (optional, company description), location, and dates:  This information sets the context of your experience, providing a clear timeline and background.
• Concise bullet points :  Clearly describe your key responsibilities and achievements in each role, focusing on your ability to assist customers, manage inquiries, and resolve complaints.
• Relevant skills and tools:  Mention specific customer service software, CRM systems, and methodologies you’ve used, such as Zendesk, Salesforce, or problem-solving techniques.
• Impact underlined:  Quantify your results when possible, such as the number of customer issues resolved, customer satisfaction ratings improved, or efficiency enhancements you implemented.
• Action verbs and strong adjectives : Use powerful action verbs  and descriptive resume adjectives  to convey your contributions and emphasize your proactive approach.

Customizing your resume  is essential because it makes your skills and experiences more relevant to the job, proving that you’re a strong match for the position. It also meets the employer's expectations by showcasing your awareness of the role and the company’s challenges—especially vital in customer service, where knowing client needs and giving effective solutions is crucial.

How to tailor your work experience effectively

• Carefully read the job posting:  Identify the specific skills and qualifications required, and incorporate these keywords and phrases  into your work experience descriptions.
• Illustrate relevant experience:  Focus on aspects of your past roles that closely align with the new position’s requirements, such as customer engagement, conflict resolution, or teamwork.
• Highlight relevant roles:  If you’ve held a variety of positions, prioritize those that align most closely with the job you’re applying for, displaying the responsibilities that demonstrate your suitability for the role. This may involve placing greater emphasis on certain aspects of your past positions.

Let’s have a look at an actual job ad for a Customer Sales Representative and use it as the basis for tailoring your resume sections .

As a Customer Service Representative in Sales and Customer Service, you’ll provide solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide.

As a Customer Service Representative, a typical day might include the following:

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities including accurate entry of orders, quotes, and RMA's, and creation and maintenance of special specifications.
• Communicating to customers and reps on deliverables and resolving additional customer service issues with some work direction from supervisor and peers.
• Completing and passing required customer service certifications.
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems .
• Assisting with customer feedback tracking and driving to customer satisfaction.

This job might be for you if you have:

• A minimum of one year of customer service experience.
• An Associate's degree or related business experience.
• Strong computer skills.
• The ability to learn concepts and technical details of products.
• Strong writing, proofreading, documentation, and communication skills.
• The ability to learn new skills and assume new responsibilities.
• The ability to work cooperatively in a team environment.

Below is a tailored work history section. The highlighted texts in the job ad have been targeted in the entries.

• • Provided exceptional customer support, enhancing customer satisfaction ratings by 15% through effective communication and problem resolution.
• • Managed regional order entries, quotes, and RMAs, reducing processing errors by 20% using Salesforce and Zendesk CRM systems.
• • Resolved customer issues promptly, improving average response times by 30% and contributing to higher service standards.
• • Assisted in tracking and analyzing customer feedback, driving a 10% increase in repeat business and loyalty.
• • Delivered high-quality customer service, achieving a 90% satisfaction score by accurately addressing customer inquiries and concerns.
• • Processed orders and returns with precision, reducing order cycle times by 15% and minimizing errors.
• • Utilized problem-solving skills and CRM software to handle standard and complex customer service issues, achieving a 25% improvement in first-contact resolution rates.
• • Collaborated with team members to streamline customer feedback processes, resulting in a 20% enhancement in service efficiency.

Targeting explanation :

• Highlighted customer service and support skills, directly aligning with the job's requirement for world-class customer care.
• Emphasized experience with CRM systems like Salesforce and Zendesk, matching the job's need for handling orders, quotes, and RMAs.
• Demonstrated quantifiable achievements in improving customer satisfaction and operational efficiency, aligning with the job's focus on enhancing customer satisfaction and service quality.

Now that you’ve seen the best way to customize your customer service experience, let’s explore the element of quantifying your achievements.

How to quantify your experience on a resume

Including numbers and results  on a customer service resume is crucial because they clearly show the impact of your work, such as improving customer satisfaction or reducing response times. To quantify these effectively, use specific metrics like the percentage increase in customer satisfaction, the number of customer issues resolved, or the reduction in average call handling time. To better help you, here are some examples of using metrics in the context of customer service:

• Quantify the percentage increase in customer satisfaction scores  after implementing the feedback you provided.
• Specify the average response time reduction in handling customer inquiries  after you optimized a specific process.
• Detail the number of customer issues resolved per day or week  and the impact this had on customer retention.
• Indicate the percentage of calls or emails successfully converted into repeat customers  through your service efforts.
• Mention the percentage improvement in first-contact resolution rates  after you developed or refined customer service strategies.

Now with that understood, let’s go through what you can do to create a successful resume even if you lack professional experience.

If you're applying for an entry-level  customer service job, don't be discouraged—many people start their careers in customer service, and you can still secure a position even without prior experience. Crafting a successful resume without work experience  is achievable by emphasizing other parts of your application to prove your potential and skills.

Here is a list of things you can do:

Use a functional resume format :   Focus on skills rather than work history to highlight your abilities in customer service-related tasks.

Consider a hybrid resume format : Combine elements of functional and chronological resumes to balance skills and limited work experience. It’s also a great format if you’re transitioning fields.

• Display transferable skills : Skills gained from other experiences, such as communication, problem-solving, empathy, and teamwork, are crucial for customer service.
• Show relevant coursework or certifications : List any courses or certifications, such as LinkedIn Learning customer service courses, that demonstrate your knowledge and commitment to the field.
• Add a volunteer or internship experience section : This means any unpaid work or internships where you developed customer service skills, detailing specific tasks and accomplishments.
• Incorporate an achievements or awards section : Mention any academic achievements, awards, or recognition that underlines qualities valuable in customer service, like leadership or excellence in communication.
• Leverage personal projects : Describe any personal projects  or initiatives where you showed customer service skills, such as managing a community event or volunteering for a local organization.
• Add a cover letter : Accompany your resume with a cover letter  that explains your passion for customer service and how your background makes you a strong candidate despite lacking formal experience.

Include a strong objective statement

Start with a concise resume objective statement  that reflects your enthusiasm for customer service and outlines your key strengths and attributes relevant to the role.

• Shine a light on relevant skills and qualities : Focus on key customer service skills such as communication, problem-solving, and empathy, and mention how you plan to use these abilities to contribute to the company’s success.
• Tailor the objective to the specific job : Customize your statement to reflect the company's values and the role's requirements, demonstrating that you understand their needs and are committed to delivering exceptional customer service.

Below is an ideal example of such a statement.

With your work experience outlined, it’s time to examine how to properly illustrate your hard and soft skills on your next resume.

Providing a skills section  on your customer service resume quickly displays your core competencies , allowing employers to easily evaluate how well you match the role. This section ensures that your customer service skills, both technical and interpersonal, are prominently featured.

Let’s take a look at the two types separately.

Hard skills

Hard skills on your resume  demonstrate your technical abilities in customer service. List these in a Skills or  Technical Skills  s ection , aligning them with the job description to ensure they’re relevant and easily noticed by hiring managers and applicant tracking systems.

Here’s a comprehensive list of the most sought-after hard skills for customer service professionals.

Best hard skills for your customer service resume

• CRM software (e.g., Salesforce)
• Microsoft Dynamics 365
• HubSpot Service Hub
• RingCentral
• VoIP systems
• Genesys Cloud
• JIRA Service Desk
• Chatbots/AI
• Google Workspace
• Microsoft Office Suite

Soft skills

These are crucial for customer service roles as they showcase your ability to interact effectively with customers. Soft skills  should be woven throughout your resume—in the summary, objective, work experience, and education sections—to highlight how you’ve applied them in real situations, rather than listing them separately.

Here are the essential people skills to feature in your next customer service application.

Best soft skills for your customer service resume

• Active listening
• Communication
• Problem-solving
• Adaptability
• Conflict resolution
• Time management
• Attention to detail
• Multitasking
• Team collaboration
• Critical thinking
• Emotional intelligence
• Decision-making
• Cultural awareness
• Negotiation skills

The next step is to showcase your educational background to further demonstrate your qualifications and knowledge.

Detailing your education on your resume , along with any relevant certifications, reinforces your qualifications and expertise as a customer service professional. This enhances your credibility and shows your dedication to ongoing professional growth.

Education section

Elements of an education entry:

• Specify your major and minor  to show formal training in skills relating to customer service.
• List the name of where you studied . This adds credibility to your resume and can help establish connections if the employer has ties to the institution.
• Include the year you completed your studies  to provide a clear timeline of your educational background. Consider adding the month if you’re a recent graduate.
• Mention relevant coursework  that directly aligns with customer service, like conflict resolution, psychology, or communications, to highlight specific skills that apply to the role.
• Detail any academic honors , such as Dean’s List  or Cum Laude —this will illustrate your diligence, commitment, and excellence in your studies.
• Display any customer service certifications or additional training programs , to emphasize your expertise and dedication to the field.
• Provide your GPA  if it’s above 3.5.

Next, let’s look at an example of a candidate successfully listing their associate’s degree  on an education entry. They’ve specifically tailored to the customer service job shown earlier.

• • Relevant coursework: Business Communication, Conflict Resolution, Customer Relationship Management, and Intro to Business Analytics
• • Honors: Dean’s List (2022, 2023)
• • Certifications: Completed Customer Service Fundamentals Certification and CRM Software Training

This entry effectively targets the job ad by emphasizing relevant coursework such as Business Communication and Customer Relationship Management, directly aligning with the skills needed for a Customer Service Representative. It also brings attention to certifications and honors, showcasing the candidate's commitment to professional development and excellence in customer service.

Certification section

Sometimes, it's better to list certifications on your resume  in a separate section to ensure they stand out and highlight your commitment to professional development (especially if you have several to display).

Elements of a certification entry:

• Certification name
• Issuing organization
• Date of completion or expiration (if applicable)
• Brief description of skills or knowledge gained (optional)

Here are the most popular certificate programs now available.

Best certifications for your customer service resume

• Certified Call Center Manager (CCCM)
• Customer Experience Management Certification (CEMC)
• Certified Contact Center Supervisor (CCCS)

With your education section complete, focus next on creating a strong resume summary that captures your essential skills and customer service expertise.

The resume summary  is a critical component of a customer service resume, serving as a concise introduction that highlights your key skills, relevant experience, and significant achievements in customer care. It’s designed to capture the attention of hiring managers by quickly showcasing the most impactful aspects of your background and demonstrating your suitability for the role.

Elements to include:

• Mention how many years you’ve worked in customer service to establish your experience and reliability.
• Underline essential skills relevant to customer service, such as communication, problem-solving, and familiarity with CRM systems.
• Quantify your achievements when possible, like improving customer satisfaction ratings or reducing response times, to provide concrete evidence of your impact.
• Briefly touch on your approach to customer service, such as a commitment to empathy and proactive problem-solving, to give a sense of your style and dedication.
• Tailor your summary to reflect the language and specific needs of the job posting, emphasizing how your background aligns with the company’s customer service goals.
• Avoid using the personal pronoun "I"  to maintain a professional tone.

By crafting a focused and engaging resume summary, you position yourself as a unique candidate from the very beginning.

This summary is effective because it displays relevant experience and skills that directly align with the job requirements, involving a specific metric (95% customer satisfaction rating) to demonstrate proven success. It also underlines key attributes like problem-solving, communication skills, and familiarity with industry-specific procedures.

Let’s move on and consider some additional sections to further support your qualifications and make your application shine.

Optional sections on a customer service resume can provide a more comprehensive view of your qualifications and help differentiate you from other candidates by illustrating unique skills, achievements, and experiences.

• Volunteer experience : Showcase volunteer roles that require customer service skills to show your dedication to helping others and your ability to engage with diverse groups.
• Awards and honors : List any awards or recognition you've received for outstanding customer service or related achievements to prove your excellence in the field.
• Languages skills : Mention any languages you speak fluently to highlight your ability to communicate with a broader range of customers.
• Professional affiliations : Include memberships in customer service or industry-related organizations to describe your engagement with the field and commitment to staying informed about industry trends.
• Hobbies and interests : Add hobbies and interests that demonstrate interpersonal skills or empathy to show your ability to connect with others and enhance your customer service capabilities.

Customer service is not about doing what is required, it’s about doing what is right.

Bob Farrell, American entrepreneur and motivational speaker

By carefully structuring your resume and emphasizing relevant skills, experience, and achievements, you can effectively shine a light on your suitability for a customer service role. Remember to tailor each section to the job description to maximize your chances of getting noticed by potential employers.

Looking to build your own Customer Service resume?

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Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, a surprising lesson from maisie williams about career change, how to create and follow a strategic job search plan in 2024, resume critique like a pro: 11 steps walkthrough, should i bring a copy of my resume to an interview, how to list a double major on your resume, how do left-brainers and right-brainers organize their new year’s resolutions.

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Customer Service Resume Examples

Getting a job in customer service is a great way to build relationships with people, but it takes some work to stand out from the competition. Crafting an excellent customer service resume is essential if you want to land a great customer service job. To help you out, we’ve put together some customer service resume examples and writing tips to ensure your resume makes a lasting impression. This guide will take you through how to create a customer service resume that stands out, what to include in it and start you off on the right foot with prospective employers. You’ll also learn how to demonstrate your customer service skills on a resume and what to look out for when you create a customer service resume. Our tips will help you put together a resume that will make you stand out from the competition and get the job of your dreams.

Resume Examples by Job-Title

• Call Center Agent
• Call Center Analyst
• Call Center Associate
• Call Center Customer Service Representative
• Call Center Director
• Call Center Executive
• Call Center Operations Manager
• Call Center Operator
• Call Center Sales
• Call Center Sales Representative
• Call Center Specialist
• Call Center Supervisor
• Call Center Team Lead
• Call Center Team Leader
• Call Center Trainer
• Call Centre Manager
• Call Representative
• PBX Operator
• Phone Representative
• Switchboard Operator
• Telephone Operator
• Assistant Front Office Manager
• Assistant Service Manager
• Box Office Manager
• Client Account Manager
• Client Engagement Manager
• Client Executive
• Client Manager
• Client Relations Manager
• Client Relationship Manager
• Client Service Manager
• CRM Administrator
• CRM Manager
• CRM Project Manager
• Customer Account Manager
• Customer Care Manager
• Customer Care Supervisor
• Customer Experience Manager
• Customer Relations Manager
• Customer Relationship Manager
• Customer Service Administrator
• Customer Service Assistant Manager
• Customer Service Executive
• Customer Service Manager
• Customer Service Supervisor
• Customer Success Manager
• Customer Support Manager
• Director Of Customer Service
• Engagement Manager
• Guest Relations Manager
• Help Desk Manager
• Help Desk Supervisor
• Membership Director
• Membership Manager
• Senior Customer Service Representative
• Service Delivery Manager
• Service Desk Manager
• Service Manager
• Service Supervisor
• Summer Camp Director
• Support Manager
• Customer Service Receptionist
• Desk Assistant
• Desk Attendant
• Desk Receptionist
• Front Desk Coordinator
• Front Office Assistant
• Guest Relation Officer
• Gym Receptionist
• Professional Receptionist
• Airline Customer Service Agent
• Airport Customer Service Agent
• Appointment Setter
• Bank Customer Service Representative
• Banking Customer Service Representative
• Bilingual Customer Service Representative
• Camp Counselor
• Direct Support Professional
• Financial Customer Service Representative
• Parts Counter
• Room Attendant
• Room Service Server
• Service Advisor
• Service Worker
• Service Writer
• Shop Foreman
• Summer Camp Counselor
• Summer Camp Leader
• Support Coordinator
• Support Worker
• Client Advisor
• Client Associate
• Client Service Coordinator
• Contracts Coordinator
• CRM Business Analyst
• Customer Account Representative
• Customer Account Specialist
• Customer Care Associate
• Customer Service Engineer
• Customer Service Operator
• Customer Service Support
• Customer Service Trainer
• Customer Support Analyst
• Customer Support Engineer
• Customer Support Representative
• Deskside Support
• Help Desk Agent
• Help Desk Analyst
• Help Desk Assistant
• Help Desk Coordinator
• Help Desk Specialist
• Help Desk Support
• Help Desk Support Specialist
• Help Desk Technician
• Helpdesk Engineer
• Membership Coordinator
• Remote Support Engineer
• Resolution Specialist
• Service Assistant
• Service Consultant
• Service Desk Analyst
• Service Desk Technician
• Service Representative
• Shop Helper
• Support Analyst
• Support Engineer
• Support Specialist
• Support Technician

Customer Service Resume Headline Examples

A great customer service resume headline is the first step to making a great resume for a customer service role. A headline should be attention-grabbing, concise, and relevant to the role. It should be tailored to the specific job you’re applying for and should reflect your unique qualifications and career goals.When writing a customer service resume headline, consider the following tips. First, keep it short and to the point. Try to limit your headline to one or two lines. Second, be sure to include key words related to customer service such as “customer-oriented,” “customer service representative,” or “customer service specialist.” Third, be sure to include any relevant industry experience or certifications. Fourth, highlight any special skills you might have, such as foreign language proficiency, data management, or problem-solving. Finally, avoid using overly generic phrases like “experienced customer service professional.”

By following these tips, you can create an effective customer service resume headline that will help you stand out from the competition. With a great headline, you’ll be well on your way to writing a successful customer service resume.

Customer Service Resume Career Objective Examples

When crafting a customer service resume, an effective career objective is essential for demonstrating your value to employers. This short, yet powerful statement should summarize your professional background and highlight the skills you bring to the position.

When crafting a customer service resume, it’s important to keep the focus on the customer service skills you possess. These may include excellent problem solving and conflict resolution skills, as well as a way to gain customer loyalty. Additionally, emphasize abilities such as active listening, strong communication, and the capacity to stay calm in difficult situations.

An effective career objective should include positive traits that are relevant to the customer service industry. For example, “A customer service professional with 10+ years of experience looking to leverage strong communication and problem-solving skills to enhance customer satisfaction and drive loyalty.” This sentence packs in several different strengths, while also demonstrating your relevant experience.

Your resume should also demonstrate your commitment to customer service excellence. Make sure to include traits such as the ability to provide timely, accurate responses, and the capacity to consistently exceed customer expectations. Additionally, emphasize the organizational skills and attention to detail that allow you to maintain a high level of customer service in a busy environment.

In addition, an effective career objective should pinpoint the values you bring to the organization. For example, “A customer service professional with a commitment to delivering exceptional service and creating positive customer experiences.” This statement shows your enthusiasm for customer service and how this can add value to the organization.

Finally, it’s important to focus on the impact you can make for the organization. Include language such as “seeking to use customer service expertise and knowledge of the industry to increase customer satisfaction and drive business growth.

Customer Service Resume Summary Statement Examples

A customer service resume summary statement is one of the most important sections of a resume. It gives employers an overview of your customer service experience and qualifications before they even read the rest of the resume.

When writing a customer service resume summary statement, it’s important to include the job requirements and your relevant experiences. This helps employers to quickly identify the skills and qualifications you possess that make you a great customer service professional. Additionally, a customer service resume summary statement should be clear and concise, and contain information that is relevant to the job you’re applying for.

Including a customer service resume summary statement allows employers to see at a glance your customer service experience and qualifications. Make sure you focus on the customer service skills that are relevant to the position you’re applying for and that you provide examples of how you’ve used those skills in the past. It’s also important to be honest and concise in your summary statement, as employers will be looking for someone who can handle customer service inquiries in a professional manner. Finally, make sure to include any customer service certifications or awards you’ve received, as these can make you stand out from other applicants.

How to write Experience Section in Customer Service Resume

The Experience section of your customer service resume is where you can list details of your most relevant professional experience. It’s important to provide a clear and accurate list of the duties and responsibilities you held in each position. This should include any customer service tasks, such as fielding and responding to inquiries, handling customer requests, and resolving customer complaints. It’s also important to include any relevant skills and accomplishments, such as increasing customer satisfaction levels or successfully handling difficult customer situations.

When writing your experience section, it’s important to be concise and to the point. Include only the details that are most relevant to the job you’re applying for. When describing your duties, use action verbs to make your points and draw attention to your accomplishments. Be sure to include accurate dates of your employment as well.

Finally, when writing your customer service resume, be sure to tailor your experience section to the position you’re applying for. Highlight your skills and experience that make you uniquely qualified for the job. This will help draw attention to your credentials and make your resume stand out from the competition.

Customer Service Resume Writing Tips

When it comes to customer service resumes, it’s important to make sure that your resume stands out from the competition. This can be done in several ways, but one of the best ways is to use the right words to demonstrate your skills and experience. A customer service resume should be tailored to the specific job you’re applying for, so it’s important to take the time to read the job description and think about the key points to focus on.

When writing a customer service resume, you should include specific technical skills and industry-specific knowledge that demonstrate you have the experience necessary to excel in the role. Additionally, you should look for keywords in the job description and use them in your resume to show that you’re the right candidate for the job. If you’re unsure of what kinds of keywords to include, you can look at customer service resume examples for help.

Another important tip for writing a customer service resume is to be sure to include a section outlining your customer service experience. This should include details about the types of customers you’ve dealt with in the past, any customer service issues you’ve resolved, and any customer service awards you’ve won. You should be sure to highlight any customer service skills you possess, such as problem-solving, negotiating, and conflict resolution.

Finally, don’t forget to include a summary of qualifications at the top of your resume. This should include your most impressive skills and experience, such as any certifications or awards you’ve won, as well as a brief overview of what makes you the right candidate for the job. This is your chance to really make your customer

Customer Service Career Prospects in the Industry

In today’s competitive job market, customer service skills are more important than ever. With the rise of digital customer service, companies are now able to provide more instant, personalized service than ever before. As a result, employers are looking for employees with the expertise to provide excellent customer service.Having customer service skills on your resume can help you stand out in the job market. Employers will be looking for candidates who are able to handle customer requests in a timely, professional manner. Additionally, employers will be looking for candidates who have a good understanding of the products and services their company offers.

Customer service positions can be extremely rewarding. Professionals in the field will have the opportunity to build long-term relationships with customers and help them with their needs. Finding solutions to customer problems and issues can be very satisfying and can give employees a great sense of accomplishment.

In addition to being customer-focused, customer service professionals should also have excellent communication and problem-solving skills. They should be able to stay calm in difficult situations, as well as have strong listening skills. They should also have excellent interpersonal skills, as well as the ability to work well independently and as part of a team.

Customer service professionals can find a variety of career opportunities in the industry, from working in a call center to providing technical support to customers. The job market for customer service positions is expected to continue to grow in the coming years, so it’s a great time to start building your customer service resume. With the right skills and a strong customer service resume, you can find the perfect job for you.

In conclusion, a well-written customer service resume needs to capture a candidate’s skills, experiences, and qualifications that demonstrate their ability to provide excellent customer service. With the guidance provided in this blog post, readers can now understand what to include in a customer service resume, including the important sections and elements, as well as effective strategies for structuring the information.

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So you want to create a customer service resume?

[ Click here to directly go to the complete customer service resume sample ]

Worry not! By the end of this guide, you'll know everything required to make the best customer service representative resume:

• Who needs a resume for customer service?
• How to write a customer service resume?
• How to curate your work experience section for customer service resume?
• What is the format of customer service resume?

In case you want to skip the in-depth guide and skip directly to the customer service resume sample section, you can go to the end directly.

The experts at Hiration have created a state-of-the-art online resume builder to make the process of making a customer service resume easy for you!

Check it out here!

Customer Service Resume Sample

• Employee of the Month | Shutter CS | Sep '13
• Phantoms's Best New Employee | Phantom CS | '14
• Public Interaction & Personality Development | Kan's Institute | '13
• Summer Certification | Public Speaking | Welhem School | '07
• Secured 1st position in the Elocution competition held at Washington University in '10
• Regularly participated in inter-college parliamentary debates
• Awarded the McBright Scholarship worth USD 15k for undergraduate studies in ’09
• Spearheading a team of ~10 Customer Service Representatives to deliver flawless customer service across multiple fields
• Mentoring new representatives by supervising the on-boarding process and overseeing the training initiative
• Liaising & coordinating with BRM to manage and fulfill resource requirements on a daily basis
• Directing the preparation & review of daily survey transcripts by developing & maintaining tracker of resource details
• Formulating new promotional methodologies & devising recommendations for up-selling of concessions
• Processing incoming calls from policyholders & resolving issues by responding to customer queries
• Ensuring optimum levels of customer service as an in-charge of general facility maintenance
• Liaising with key internal & external stakeholders to manage escalations in an effective & quality bound manner
• Recognized as the ' Best Customer Service Associate ' out of 20 members in the Division based on customer feedback
• Trained and mentored ~40 new Executives & Representatives
• Conceptualized and co-developed on-the-job training program to achieve a reduction in training time by ~25%
• Played a critical role in increasing business for the financial year '15 - '16 by ~10%
• Managed a high-volume of workload in a commitment-driven and high-pressure environment
• Led all troubleshooting initiatives pertaining to tablet and e-reader devices
• Brainstormed with management to conceptualize & implement risk management strategies for minimizing security threat
• Effectively processed customer inquiries and resolved complaints, billing questions and payment extension/service requests
• Played a key role in retaining existing client base by repairing trust and designing customer-centric solutions
• Resolved an average of 550 inquiries on a weekly basis by establishing performance benchmarks
• Languages : English, Spanish

Who needs a Customer Service Resume?

Whether you’re an applicant for an entry-level position or you are looking to switch career into a more dynamic service role as a customer service representative, you shall need a customer service resume that stands out among the rest.

Recruiters look out for resumes that demonstrate vivid interest in the field. Therefore, a customer service representative resume is best for both freshers who are just entering the field or established representatives who wish to switch companies.

It is also an excellent choice for retail workers who want to upgrade to customer service roles.

Why do you need a Customer Service Resume?

Due to the range of people who can apply, recruiters find huge volumes of customer service resumes in their inboxe. To land a job therefore, you require a strong CSR resume that shows off your biggest accomplishments and most relevant skills in the industry.

To create an engaging resume you must ensure proper writing and formatting for better readability and inclusion of appropriate information in the right order. We suggest that you use a professional customer service resume template .

You can also view customer service resume examples free on our website.

How to write a Customer Service Resume?

Be it a customer service manager resume or a customer service rep resume, make sure that your it is highly targeted to the career goal to make it more effective than general resumes.

HIRATION PRO TIP: Take a look at your resume as the hiring manager. You should be able to glance at the resume and immediately know that the applicant is seeking a customer service-related position.

We also recommend targeting your resume for customer service careers to better your chances. Make your customer serviceresume as specific to the position you are applying for as possible.

Include a career summary below your target job profile to target your resume and also highlight credentials which the recruiters are looking for.

Take a look at this customer service resume sample to get an overall picture.

Customer Service Resume Contact & Personal Information

Customer support resumes typically include basic information in the resume header . Today the recruiters prefer a streamlined approach with only the most important information:

• your full name
• city and state
• personal phone number
• professional email

You might want to make sure that the phone number has a professional voicemail message. If desired, you may also include a link to your LinkedIn account.

Customer Service Resume Summary

As a customer service representative, you should be good at listening and have great communication as well as interpersonal skills. For a great Customer Service resume summary examples resume check our resume examples section free on our website.

A customer service representative should possess knowledge of wide range of duties for the industry that they represent. You may have to provide information about a product, deal with concerns and questions, review customer accounts, or take customer orders.

Contact with customer could be over the phone, in person, and through email and your customer service representative resume should showcase the willingness to work around the clock.

While writing a summary statement for your resume for customer service, focus on writing between four to six concise lines of text. These lines comprise your "sales pitch" since it is likely that they are the first lines a recruiter will read.

The first sentence usually details your job title and the years of experience you have. The second sentence focuses on one major accomplishment or a few hard skills related to the industry. The following statements encompass your major experiences or responsibilities. The final sentence may list two or three relevant soft skills.

Always write in third person. Sentence fragments always allows you to add the most relevant information in a short space. Moreover, you can optimize keywords to clear Applicant Tracking Systems .

Not targeting relevant keywords from the job might result in your potential employer assuming that you are sending resumes at random to a lot of jobs. This leads to the assumption that you are not specifically interested in their job really.

The following are resume summary examples for customer service rep resume:

~5 years dedicated customer service representative with five years of front-office experience in the IT industry. Possesses a proven track record in devising customer-centric solutions. Known for the ability to resolve a wide range of customer issues of unmatched quality and stellar customer feedback. Reliable and trustworthy with an uncompromising commitment to providing optimal customer service.

A customer service resume objective statement should be included in the resume of junior candidates. Since you don't have much real world experience, writing a good objective for customer service resume gives you an edge over other candidates.

It states your goal, your belief and what you are working towards. In case you are a fresher below is a resume objective for customer service:

Highly motivated individual with a zest for learning and a desire to work as a customer service representative in the fashion industry to ensure proper attention is paid to the customer's requirements.

Below is a snapshot of summary sample to help you create an impeccable summary for your customer representative resume sample:

Customer Service Resume: Work Experience Section

A powerful profile at the header of the customer service resume, suggests a candidate with relevant and long experience.

Ensure that your work experience section provides an overview of your most relevant skills and experience till date. Since these are relevant for the position, they must be tailored each time you're applying for a new role.

Your work experience section commands an important spot in the middle of your resume which is where the employer scrutinizes well. So to increase the chances of your resume being found when an employer searches for those words on job websites you should include keywords like "customer retention" and "customer service" given that you have them in your experience.

Providing Quantitative information for your achievements serves best when it comes to a resume for customer service. You're essentially validating your accomplishments- it is the best way to make your resume for customer service stand out from other resumes.

It is not enough that you "raised sales" at a previous position. Provide a percentage or dollar amount by which you raised the sales. Describe your methods briefly.

List your work experience in reverse chronological order . Focus on customer-centric skills and specific achievements.

Only listing only responsibilities will reduce fair chances of your resume being processed further. So instead of writing:

Improved customer retention and developed new practices by suggesting shorter scripts

you may write

• Achieved increase in customer retention rates by 30% by introducing new call center processes to reduce time spent waiting by customers.
• Developed new approach for training customer service staff to ensure that the staff was better prepared for issues, reducing errors by 20%
• Suggested shorter customer call script for the help center which was taken up by the management team and implemented.

While writing in bullet points, consider using strong words that illustrate your involvement at the most.

By using power verbs like "Achieved", "Developed", and "Suggested" you will further emphasize your abilities to the recruiter.

Emphasize your skills by highlighting the outcomes of your work. For customer service professionals the accomplishments could include contributing to response rates or improving customer satisfaction ratings.

In case you're having trouble identifying accomplishments, here are a few tips to include as achievements, if:

• Your customer service expertise resulted in the increase of sales.
• You received unsolicited feedback from happy customers.
• You offered impeccable service to a high number of customers.
• Customers repeatedly requested for your service.
• You helped improve customer satisfaction rankings.
• You generated referrals due to your focus on customer service.
• You recommended/implemented improvements to customer service programs.
• Your employer praised you for receiving positive reviews or industry accolades for service quality.
• You/your team got recognition/awards for customer satisfaction/sales achievements.
• You trained workers to provide exemplary customer service.
• You resolved a challenging service issue.

Always include action verbs in a Customer Service Resume. Action verbs add a "punch" to your resume that allows you stand out from the crowd. Here are a few action verbs commonly associated with customer care:

For an in-depth review of action-verbs, with industry-wise samples and examples, check out our Guide on Action Verbs !

Below is a snapshot of professional expereince section created via our online resume builder:

Customer Service Resume Skills

You must include both strong soft skills and customer service skills throughout your resume. You should also list previous customer service positions you may have held.

Although there are plenty of specific industry skills in the customer service field, employers also want to see evidence of general skills that show you are a hard worker and a good team player.

Do not make a random list of skills. Instead focus on including customer service resume skills discussed in the job description. In the customer service resume examples , you may find a list of skills which you could describe in action with clear examples.

Check out our 2022 Guide on Resume Skills here!

There are a few skills hiring managers look for on your customer service resume. They are looking for both directly relevant and transferable skills. These include:

• Customer Care skills include experience in interacting with customers, be it as a waiter or a front desk worker or an ice cream scooper or a salesperson.

Although directly relevant experience would make your resume strong yet any personal, quantifiable or mentionable interactions with customers on a professional level are considered transferable on a customer service resume.

Interpersonal skills suggest having a friendly and positive personality. A skilled communicator is able to speak clearly, authoritatively, calmly, and persuasively. You boast of handling conflict and anger.

Competence skills would include your tasks with training new recruits. Your past reviews or ratings or even awards. Your average stack up in comparison to with your co-workers, how well your are complimented by customers for your service.

Management skills: Both low level and high level employees are expected to display management/managerial skills. It becomes more important to demonstrate managerial skills in a customer service manager resume. One good example is the ability to train other employees or to execute a new project idea, measure the effects, and fine tune is what separates a manager from the rest. Other management skill would include conceiving new methods to:

• Increase efficiency (decrease customer wait time, increase issue resolution rate, resolve problems faster)
• Increase customer satisfaction ratings
• Increase sales (via upselling, discounting, pitching)
• Reduce costs (training, labor, equipment, software, etc.)

Communication Abilities includes your knowledge about how to up sell. Mention related products and special offers while you assist customers, how you convince customers in search of information.

The job of a customer service representative involves a lot of communication. You should be good at it, whether it is over the phone, email or in person, professionally even when customers are unruly or unreasonable.

Salesmanship is an important part of being a customer care representative. After good communication skills comes your ability to sell your company's products and services.

You must understand how to up sell, mention related products and special offers, and assist customers in buying. These skills are mainly gathered through experience.

Coachability is being able to take directions and follow through is a critical part of starting anything new. In this case, you will face a very demanding learning curve. You would need guidance from people with more experience. S you must showcase your coachable skills through extra-curricular or co-curricular activities like having years of experience with a sport, instrument, or any kind of organization.

Proficiencies

Complaint Resolution Time Efficiency Rating Previous Customer Reviews and Ratings Percentage Ranking Among Customer Service Agents Upsell Ranking

• Results-Oriented
• Effective in Conflict Resolution
• Impressionable
• Excellent Communicator

Other effective customer service skills for resume are:

Research necessary skills for your job, and reflect on how your relevant or transferable skills can best be displayed on your resume.

Customer Support Software

• Support Center
• SupportCenter
• Microsoft Office Suite (Data Entry)

Customer Support Hardware

• Laptops (Mac or PC)
• Microphones

Below is a snapshot of skills section from a customer service resume sample:

Achievements & Certifications

An achievments section is a must in every resume. In the achievements section of a customer service resume write anyawards you got for exceptional customer service. Examples of such awards are:

• customer service agent of the year
• employee of the month

It may also be beneficial to include certifications like:

• completed on the job training course "X"
• completed professional sales training

Below is a snapshot showcasing Awards & Reconition and certifications & Training:

Resume Format for Customer Service Resume

A customer service resume is typically written in reverse chronological order . Your most recent work experiences come at the top of the resume and move downwards to the former. You need not be too fancy with your customer service resumes. But be well formatted. Do not go extremely basic for the position either. A well-formatted resume always stands out.

• Include bullet points to describe the scope of your responsibilities.
• Tailor each point to reflect the skills as per the job description.
• Include numbers to specify your achievements

Key Takeaways

Different customer service positions include customer service - agents, cashiers, advisors, clerks, assistants, administrators, managers, representives and consultants.

Therefore you must ensure that you personalize your resume according to your target profile as capabilities and skills for each profile are vastly different. We have picked some of the best examples in our templates section. They should give you are fair idea of how a customer service resume should look like.

Take a look at our customer service resume examples free on our website.

• Always remember that you are the face of your personality
• Follow the reverse chronological order
• Have a great resume summary that includes your years of experience
• Target your Customer Service Representative Resume to the career goal to make it more effective than general resumes
• Make sure your career story reinforces your professional personality

Still left with some doubts around optimizing your customer service resume? Drop in a comment below!

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Customer Service Representative resume examples & templates

Include your contact information

Make use of a summary, outline your customer representative work experience, include the relevant key skills that make you a great customer service representative , detail your education & relevant customer service certifications, pick the right resume layout and design for a customer service representative resume, what type of salary you can expect in customer services.

Good customer service representatives are an integral part of any business — defining a company’s image, customer loyalty, customer-business interactions and much more. 

And the aim of this customer service resume example and writing guide is to help you project an image that you are that very person, someone who will provide a great customer service experience for a company that needs precisely that.

Resume guide for a customer service representative resume

Take your resume to a whole new level with the help of Resume.io. Our expert-backed guides and resume examples cover over 500 professions. 

Plus, you can use our resume builder to create an interview-winning application in no time. What we’ll cover in this guide: 

What does a customer service representative do?

• Helping your resume win the battle against hundreds of other applicants
• Resume writing that's not only informative but actually fun to read
• Showing your professionalism and skills on your resume without rich previous experience
• Creating a resume that leads you to great employers and jobs.

Customer service representatives typically work by phone addressing questions and resolving complaints raised by clients who have already purchased goods or services from a company.

Some customer service reps also meet clients face to face, by email or via live online chat. The reason for the interaction is not always an existing problem, as sometimes it’s simply a matter of helping to process orders, assist with billing, provide more information or even sell new services.

But customer service reps often deal with clients who are unsatisfied for one reason or another. Customer service reps typically need abundant reservoirs of patience and a demeanor that remains pleasant, helpful and informative.

How to write a customer service representative resume

Before you start writing your customer service representative resume, you need some guidance. Your resume should contain the following elements:

• The resume header
• The resume summary (aka profile or personal statement)
• The employment history section
• The resume skills section
• The education section

Using the above structure will allow you to lay out your resume like a pro. You also need to keep your audience in mind here. Luckily, here are a few facts about customer service that can help guide the resume writing process:

Fact #1: Customer service is one of the best areas for entry-level applicants. Customer service provides amazing opportunities for career growth for talented employees. Working in this position also develops a huge amount of soft skills. It allows for awesome networking in the professional world.  

Fact #2: Customer service is viewed by companies and brands as extremely important. And it affects the bottom line. That's because 91% of customers are willing to spend more with a business when it has a level of personalised customer service. 

Fact #3: Technological solutions, CSR platforms and chat bots are changing how customer service is provided.

In addition, digital customer service experience is about apps, interfaces, digital requests, CSR platforms, etc. Along with an emphasis on social and communication skills, technological aptitude is becoming more important for customer service representatives. In this resume guide, we'll take a look at how this impacts your resume in each section. 

Optimize your resume for the ATS! 

If you want to get ahead of the competition, including the right keywords in your resume could be the answer. 

Many recruiters now use Applicant Tracking Systems (ATS). The software reviews incoming applications to see how well they fit the criteria of the job. 

If you want to get past the ATS screening software , peppering your resume with keywords from the job advert will help. Give it a go now!  

Choosing the right resume format for a customer service representative

Resume formats influence how you are perceived before any physical meeting. The two most important goals to pursue with any resume format are as follows: 

• To avoid a complicated resume format at all costs.
• Try to make the format symmetrical, clean and easy to read.

As a general rule, we recommend the reverse chronological resume format as standard. However, there will be times when other options better suit your career goals. To get the inside scoop, read our comprehensive resume format guide now. 

First things first, you need to work on your resume header. This part of your resume contains your basic information. You should include the following elements: 

• Full name & title. Your first and last name. You should also include the name of the role for which you are applying.
• Professional email address. The golden rule is to have an email address that includes your first and last name. Avoid nicknames or random words.
• Phone number. You can use your personal number here so they can call you.
• Location. You only need to list your city and state . You don't need to include your entire address or details like your zip code here.
• LinkedIn. Should your LinkedIn profile be up to date, add a link to it here.

Make sure that the information in your header is clear and easy to read. If you are using a colorful template, check that the text stands out for the right reasons. 

Don't include the following: 

• Personal details. You don't need to include private things, such as your social security number or marital status.
• Date of birth. The hiring manager does not need to know how old you are.

Michelle Smith 

Customer Service Representative 

07588128223

[email protected]

Social security number: 

123-45-6789

For many people, a customer service representative position is one of the best entry-level opportunities. Your resume summary should be a short but engaging story. 

For many recruiters and HR professionals, your summary may be the most important part of your resume. If your basic qualifications are in place, the summary is what makes you stand out. It’s your first introduction, and it’s often your only chance to be creative on your resume. 

Your customer service representative resume summary should be a description of yourself with a premium on interpersonal skills, but with a dash of technological aptitude. You can include some handy action verbs to stand out from the crowd here.

As for personal qualities, two are king: dependability and empathy. Customer service is time-sensitive, so it’s important to show you’ll be there when needed. Empathy ensures you connect with the clients on a human level. 

Looking for some inspiration? Check out our:

• Production assistant
• Call Center agent 
• Office Administrator 
• Personal Assistant 
• Office Assistant 
• Receptionist
• Office Clerk
• Office Manager
• Office Secretary

If you find the job description to be confusing, too wordy or complicated, there are additional tools you can use to analyze it. Word clouds are a great way to understand which ideas and qualities are the most important to an employer. 

Services like Wordle or Worditout.com will help you make sense of listings that aren’t written in a clear way. Word clouds will also show you hidden patterns if there are any. This may become your secret weapon against automated ATS filtering. 

You can find adaptable customer service representative resume examples summary below:

Customer Service Representative dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to learn.

Dedicated Customer Service Representative with 5+ years of experience dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions.

Experienced Customer Service Representative with over 10 years in the industry working with leading brands, such as Samsung and Apple. Proven track record of customer satisfaction with 99.5% overall conversion rating. Skilled in training new reps and working as part of a team.

Customer service representative positions may be perceived as entry-level. But there’s room for growth. And there’s also room to demonstrate your life/professional experience in other fields . 

Craft a career history to impress employers. There’s some great news for people making a career change from other areas: this is one of the most universal professional fields, with a variety of industries requiring specialists in customer service. 

Some of the most common positions are in the business support, restaurant and food , retail , banking and financial areas . 

If you have worked in similar fields before and are applying for related jobs, it makes sense to prioritize this relevant years of experience on your resume. 

The next thing you want to do to surpass your competition is to provide resume bullet points or notes on your achievements, milestones and noteworthy duties in previous jobs. 

Adapt this sample to your own experience for a highly effective work history section.

Branch Customer Service Representative at AT&T Inc., Seattle August 2018 - Present

• Maintain up to date knowledge of products and services.
• Handle customer calls and responded to queries about services, product malfunctions, promotions, and billing.
• Work to address all customer concerns in a timely and effective manner.
• Handle large volume of calls on a day-to-day basis with a sense of calm and good work ethic.
• Develop successful tactics to sell products and services to customers.
• Work to understand the needs of each customer.

Customer Service Representative at Gold Coast Hotel, Seattle August 2016 - August 2018

• Greeted customers with enthusiasm and a delightful and helpful attitude.
• Provided guests and potential guests with up-to-date information about hotel and promotional offerings.
• Effectively sold rooms to walk-in customers.
• Responded to guest complaints in a professional and effective way.
• Processed payments and informed hotel staff of room status and availability.
• Provided superiors with work logs, demonstrating accountability.

Customer Sales Representative at Macy's, Bellevue October 2014 - May 2016

• Greeted customers in a friendly and helpful manner.
• Provided high quality customer service to customers.
• Handled sales transactions and returns in a timely manner.
• Answered all questions regarding products and promotions.
• Aimed to keep customers satisfied and returning to Macy's.

How to write a customer service representative resume with no experience

If you're new to the working world, don't panic. You can still write a convincing resume. So what do you do if you just graduated from college? 

Be sure to highlight your rich work/life experience, your past jobs in other fields and your best qualities, and demonstrate some real passion about being productive in a customer service position. 

Include the diverse range of skills that you have in your application. Chances are, you've picked up some skills from voluntary work or even your education. Focus on how you will use these in your newfound role. 

Your skills section needs to be truthful and needs to reflect who you are as a valuable professional. 

Create a master list of your most noteworthy skills, where you brainstorm and write out every competency you possess that could go on your resume. Save that list and keep it for future resumes, and enrich it as you gain more experience. 

When using it for resume creation, filter out the "weakest" points and transfer to your resume only those that apply to the specific customer service job you’re aiming for. 

• Write out a "master list" of skills that you possess to varying degrees of expertise and relevance.
• Cherry-pick the most appropriate and important based on the job application and employer.
• Ignore social skills (these are critical for CS specialists).
• Ignore the specifics of the industry and job application.
• Create a skills section in your resume without prior research (such as guides or statistics).

Most prospective customer support representatives have an intuitive understanding that soft skills are king for the profession. But guessing and knowing for sure are quite different. 

Soft skills are going to be the main focus of any recruiter or HR professional evaluating a customer service application. You need to have excellent communication, teamwork skills, and organizational skills as standard. 

However, nearly every job market has been impacted by technological innovations. This means that hard skills have more importance than they did in previous years. For example, if you are a pro when it comes to apps or software, you're onto a real winner. Go ahead and shout about the proficiencies that you have.

Include a healthy mix of both soft and hard skills in your customer service representative resume. Check out our example below if you need some inspiration.

Customer service representative skills

Next up, you need to write your education section . Customer service specialists come from all sorts of educational backgrounds. Due to the universal nature of customer service, you can be confident in showcasing almost any degree or certificate. You may include: 

• Training and certifications. That means any courses, workshops, or online courses you have taken over the years.
• Internships. If you broke into the industry by going down this route, talk about it now.
• Professional development. Should you be a member of a specific society or board, you may find that highlighting it bolsters your resume.

There’s no need to list your high school experience if you have enough content elsewhere on your customer service resume. Take a look at our example here: 

Bachelor of Communications, University of Seattle, Seattle August 2007 - May 2011

• Graduated with High Honors.

High School Diploma, Hartwick High School, Hartwick September 2003 - May 2007

Customer service is about human interaction, problem solving, patience and reliability. Logically, your template and visual layout should reflect some combination of accessible (clean and friendly) design with a certain amount of structure to demonstrate an organized approach to your work. 

Our template collection has a wide variety of resume formats to choose from, perfect for customer service positions. You can highlight some human character and organized reliability through the template visuals. Choose one template example and tailor it to each customer service position through our editor tool. 

Our templates come in four categories: Modern , Professional , Simple  and Creative . Nearly all the layouts in the first three categories can be an excellent fit for a customer service job. You’ll just need to select a format based on your personal taste and the size of your relevant sections.

Customer service representative job market and outlook

If you are thinking of breaking into the world of customer services, there is stiff competition. According to the Bureau of Labor Statistics , this role is in decline and expected to decrease by 5% between 2022 and 2032. 

Since there are likely to be fewer jobs available in the coming years, it has never been more important to make sure you stand out from the crowd. 

The exact amount you take home will depend on a range of factors. Keep in mind that some of these roles are commission-based. That means that you can make a higher income if you make more sales. 

Key takeaways for a customer service resume

• Customer service has grown in complexity due to technological shifts. Competition is higher, so having a great resume is much more important than before.
• Your summary is the best way to show some personality, energy and social qualities – essential for customer service positions.
• Make use of limited recruiter time in the best way: Use reverse chronological order for your employment history.
• The resume template or layout conveys character. It's your visual ambassador preceding an interview.

If you want the perfect tool to save time and get a great job, use Resume.io’s builder tool with professionally made and recruiter-tested resume templates .

Check out our free resume samples for inspiration. And if you’ve been fortunate enough to land a job interview , check out this blog about how to ace your customer service job interview.

Beautiful ready-to-use resume templates

Customer Service Resume Examples for 2024 [+Template]

• January 8, 2024
• In Resumes & Cover Letters

To succeed as a customer service worker, you need a diverse set of skills and qualifications. You must be patient, sympathetic, a good problem solver, and informed about the products or services offered by your firm. Still, hiring managers will be more likely to notice you if you also put in the effort to tailor and customize your customer service representative resume for the position. Your resume will only stand out from the crowd thanks to its content, professional formatting, and job-specific metrics. If you’re struggling to create your customer service resume, here are the best tips to help you get started.

How to write a customer service resume

Customer service employees must attempt to fulfill each customer’s requests, resolve issues, and guarantee that clients are satisfied with the product or service.

A customer service resume should include the following sections:  

• Work Experience  
• Contact Information

You can also include the following extra components to leave a strong first impression:  

• Certifications
• Volunteer Experience

Customer service specialist resume template

543 North Ave, Chicago, IL (123) 456-7890 doe.john@gmail .com

Customer Service Representative with over 3 years of call center customer service expertise, including sales, tech support, and customer care. Familiar with various customer service software, dispute resolution methodology, and bringing a positive, client-focused attitude. Ready to apply my demonstrated customer service and leadership skills in your organization’s management position.

WORK EXPERIENCE

BERRYBEE CO. / Chicago, IL / Customer Care Specialist / Sep 2019–Present

• Answering 110+ calls daily, onboarding new customers, accessing client data, delivering pertinent product information, and terminating services.  
• Training new hires on utilizing Zendesk, including data entry and organization of customer contact records.
• Received an average customer satisfaction rating of 91% to date, 12% higher than the company average.
• Researching complex issues to provide more comprehensive service to customers.
• Developing and implementing a new methodology to persuade canceling customers to stay with the company, resulting in a 17% decrease in cancellations and higher customer retention.

CTRL / Chicago, IL / Customer Care Representative/ Jun 2016 – Aug 2019

• Memorized the line of business products and services, including pricing and special discounts, to provide prompt and factual information to clients.
• Provided basic technical help for clients on various company products, resolving issues with an 87% client satisfaction rate.
• Remained courteous and professional thanks to high emotional intelligence and active listening, even in the face of extreme client dissatisfaction.

UNIVERSITY OF CHICAGO   

• Chicago, IL / Bachelor of Arts in Marketing, 2015

ADDITIONAL SKILLS

• Zendesk / ChatDesk / TalkTalk
• Microsoft Office 365 & GSuite
• Bilingual (native-level English & Spanish)
• Typing speed 123 WPM

1. Write a customer service resume summary (3x examples)

A resume summary for customer service specialists should demonstrate that you are competent and motivated. Remember to highlight how your expertise, talents, and previous accomplishments will benefit the firm and help it expand when drafting your summary.  

When writing your summary, explain why you’re applying and why you’d be a good fit. The short paragraph should be concise, specific, and tailored to you and the job description. Aim for a summary that will emphasize your skills and achievements using numbers and metrics.

Example #1: Retail Customer Service Resume Summary

Example #2: customer service manager resume summary, example #3: customer service representative resume summary, 2. customer service specialist work experience .

Instead of simply listing your daily duties, focus on your impact on the company. Adding statistics to your job experience area provides the hiring manager with a more detailed picture of your successes as a customer service specialist. Similarly, including highly sought-after skills will boost your chances.

• Suggested a new strategy to encourage canceling clients to continue with the firm, resulting in a 13% reduction in cancellations.
• Achieved the highest up-sell rates between 2016 and 2020 (4.7%).
• Greeted and provided gift packages to 300+ people during the store’s opening event. 
• Won “Employee of the Month” 5 months in a row for connecting with customers in a personable yet professional manner.

3. Skills to include on a customer service resume (examples)

The skills section on your resume may be short, but it packs a powerful punch. This part is critical for making it through ATS , so pay close attention to which skills you include. You should mention both hard and soft skills based on the ones mentioned in the job description. You may add soft skills to your resume even if you lack those specific hard skills . Also, be sure to highlight any relevant and transferrable skills.  

Hard skills:

• Typing speed
• Product knowledge
• Microsoft Office 365
• Foreign language skills

Soft skills:

• Problem-solving
• Active listening
• Decision-making
• Time management
• Working under pressure

 4. Education and certifications 

Following your experiences, you should present your education to date. There are no secrets to this section – each entry in your educational background should follow the same format:  

• Degree name & major  
• University/school name 
• Years studied 
• GPA, Honours, extra courses, etc . 

Following your education, you can also include any licenses or certifications you have received. Include this section if you have any additional qualifications you’re proud of, whether an award or a certificate.  

MS Word Customer service specialist resume template

Customer service specialist resume 150030.

Customer service specialist cover letter 150030

Download Customer Service Specialist Resume 150030 Download it here →

Customer service resume FAQ

How can i tailor my resume for a customer service job.

To tailor your resume, carefully read the job description and identify the key skills and experiences the employer is seeking. Then, adjust your resume to highlight these areas:

• Use similar language and keywords from the job posting.
• Focus on relevant experience and skills.
• Customize your professional summary to reflect the company’s values and the job role.

Should I include references on my customer service resume?

It’s not necessary to include references on your resume unless the job posting specifically requests them. Instead, you can simply write, “References available upon request” at the bottom of your resume if you wish, or leave the section out entirely.

Should I include a cover letter with my customer service resume?

Yes, it’s a good idea to include a cover letter unless the job application specifically says not to. A cover letter allows you to highlight your most relevant skills and experiences in a more personal way, explaining why you’re a great fit for the role.

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Resume 2023 > Career Blog > Best Resume Examples 2023 > Professional Customer Service Resume Examples

Professional Customer Service Resume Examples

If you are applying for a customer service position, it is important to have a well-written resume. Your resume should highlight your skills, experience, and qualifications in the customer service field. In addition, your resume should be clear and concise, and free of any grammar or spelling errors.

Resume Examples for Customer Service Jobs

To help you create a winning customer service resume, we have compiled a list of customer service resume examples and templates that you can use as a guide. These samples will give you an idea of what to include in your own resume format for 2023 , and how to format it for maximum impact.

• Box Office Assistant Resume Examples
• Call Center Consultant Resume Examples
• Camp Leader Resume Examples
• Client Engagement Manager Resume Examples
• Customer Relations Officer Resume Examples
• Customer Service Analyst Resume Examples
• Customer Support Representative Resume Examples
• Gym Attendant Resume Examples
• Sales Customer Service Advisor Resume Examples
• Customer Service Supervisor Resume Examples
• Ticket Agent Resume Examples

How to Write a Customer Service Resume

In addition to using these customer service resume samples as a guide, be sure to follow these writing tips:

• Use a professional resume format: The chronological resume format is the most commonly used by employers, so it is a good choice for your customer service resume.
• List your relevant customer service experience: Make sure to list your customer service experience in reverse chronological order, starting with your most recent position.
• Highlight your skills and qualifications: Be sure to highlight the skills and qualifications that are most relevant to the customer service job you are applying for.
• Use action words: Use action words such as “developed,” “managed,” and “coordinated” to describe your work experience and achievements.
• Keep it concise: A well-written resume should be no more than two pages in length.

What Customer Service Resume Should Include?

• Name and contact information.
• Resume summary.
• Work experience.
• Additional relevant accomplishments.

Resume Summary for Customer Service

A resume summary is a short, concise statement that summarizes your skills, experience, and qualifications. A resume summary is often used in lieu of a resume objective and is a great way to quickly show an employer why you are the best candidate for the job.

Here is a sample of a customer service resume summary:

Customer service professional with 5+ years of experience resolving customer issues. Skilled in problem-solving and conflict resolution. Committed to providing outstanding customer service and creating lasting relationships with customers.

Customer Service Resume Skills Samples

When listing your customer service skills on your resume, it is important to be specific. Generic skills such as “good communication” or “customer service experience” are not as impactful as concrete examples of the specific skills you have used in customer service roles.

Here are some samples of customer service skills to include on your resume:

Education Section for a Customer Service Job Position

You do not need to list your education on your resume if you have a high school diploma or equivalent. However, if you have a degree, you should list it in the education section of your resume.

If you are a recent graduate, or if you have some relevant coursework in customer service, you can also list this in the education section of your resume.

Work Experience Section on Customer Service Resume

In the work experience section of your resume, list your customer service experience in reverse chronological order, starting with your most recent position.

Be sure to include the name and location of the employer, the dates you worked, and a brief description of your duties and responsibilities.

If you have relevant customer service experience, be sure to highlight this in your resume.

Additional Sections for Customer Service Resume

In addition to the above sections, you may also want to include an “Interests” or “Skills” section on your resume. These sections can help you stand out from other candidates, and can give employers a better sense of who you are as a person.

Sample Customer Service Resume

123 Main Street

Anytown, USA 12345

555-555-1212

[email protected]

• Active listening
• Conflict resolution
• Problem-solving
• Product knowledge
• Quality assurance
• Typing speed
• Verbal and written communication
• Customer service software

Work Experience

XYZ Company, Anytown, USA

Customer Service Representative, May 2016-present

Customer Service job responsibilities:

• Handle customer inquiries and complaints via phone, email, and social media.
• Provide customers with product and service information.
• Update customer accounts and records.
• Resolve customer complaints in a timely and friendly manner.

ABC Company, Anytown, USA

Customer Service Representative, January 2015-May 2016

• Responded to customer inquiries and resolved customer complaints via phone and email.
• Updated customer accounts and records.
• Processed orders and returns.

Bachelor of Science in Business Administration, XYZ University, Anytown, USA, May 2010-January 2015

Interests and Skills

Interests: Photography, hiking, cooking

Skills: Fluent in Spanish, data entry, Microsoft Office Suite

The customer service resume samples and templates above should give you a good start on creating your own resume.

Lindsay is a certified resume writer and interview coach. She obtained her certification in resume writing (CPRW) which will allow her resume expertise to help readers outshine the competition within the first 5 seconds of reviewing what they have on paper.

Professional Culinary Resume Examples

Professional dance resume examples.

Lindsay Karny

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10 Customer Service Resume Examples & Templates in 2023

7 mins read

Your resume is your ticket to landing your dream customer service job. 

In 2023, employers are seeking highly skilled professionals who can provide exceptional service to their clients. 

To help you stand out in a competitive job market, we've compiled a list of 10 customer service resume examples and templates tailored to different career stages and scenarios. 

Whether you're an experienced manager or just starting your customer service career, there's a template here for you.

Apart from this, here you will get answers to the fundamental customer service career building queries like:

• What are the modern customer service skills?
• What job profiles can you apply for as a customer service professional?
• How to leverage a customer service job description?
• How to build a customer service resume?

You can also craft your customer service resume with the power of artificial intelligence by using HyreSnap Online Resume Builder . It will ease your resume making process without affecting the resume quality.

Skills Required For a Customer Service Professional

Customer service professionals play a crucial role in ensuring customer satisfaction and maintaining a positive brand image. To excel in this field, they need a combination of hard and soft skills. 

Here are the essential skills required for a customer service professional:

• Communication Skills: Effective communication is at the core of customer service. Professionals must be able to listen actively to customer concerns and provide clear, concise, and empathetic responses.
• Empathy: Understanding and empathizing with customers' feelings and concerns is vital. Empathy helps in building rapport, diffusing tense situations, and delivering exceptional service.
• Problem-Solving Skills: Customer service professionals should be adept at identifying issues, analyzing problems, and finding practical solutions. They need to think on their feet to resolve customer concerns.
• Patience: Dealing with frustrated or irate customers can be challenging. Patience is essential to remain calm, composed, and helpful in such situations.
• Product Knowledge: A deep understanding of the company's products or services is crucial. Customer service professionals should be able to answer questions, provide information, and offer guidance effectively.
• Time Management: Efficiently managing time and prioritizing tasks ensures that customers receive timely responses and resolutions to their issues.
• Adaptability: The ability to adapt to changing situations, policies, and technologies is valuable in a dynamic customer service environment.
• Conflict Resolution: Customer service professionals should be skilled in handling conflicts diplomatically and finding mutually satisfactory resolutions.
• Multitasking: Handling multiple customer inquiries or tasks simultaneously requires strong multitasking abilities to ensure that each customer receives prompt attention.
• Computer Proficiency: Familiarity with customer service software, ticketing systems, and knowledge bases is often necessary for efficient service delivery.
• Active Listening: Listening attentively to customers' concerns, asking clarifying questions, and confirming understanding are key aspects of active listening.
• Positive Attitude: Maintaining a positive and helpful attitude, even in challenging situations, can leave a lasting positive impression on customers.
• Communication Tools: Proficiency in using communication tools like email, chat, and phone systems is essential for providing omnichannel support.
• Teamwork: Collaboration with colleagues and other departments is often necessary to resolve complex customer issues.
• Language Skills: Depending on the customer base, proficiency in multiple languages can be an asset.
• Attention to Detail: Accurate record-keeping and ensuring that all customer requests are addressed require a keen eye for detail.
• Sales Skills (Optional): In some customer service roles, upselling or cross-selling products or services may be part of the job, requiring sales skills.
• Cultural Sensitivity: In a globalized world, being culturally sensitive and aware of diverse customs and expectations is essential when dealing with international customers.
• Data Management: Understanding how to collect and manage customer data while adhering to data privacy regulations is increasingly important in customer service.
• Emotional Intelligence (EQ): EQ helps professionals gauge and manage their own emotions as well as understand and respond to the emotions of customers effectively.

Customer Service Job Profiles

In 2023, the field of customer service continues to evolve, offering a variety of job profiles to suit different skill sets and career aspirations. 

Here are some popular customer service job profiles you might find in 2023:

• Customer Service Representative
• Customer Service Supervisor
• Customer Service Manager
• Technical Support Specialist
• Customer Success Manager
• Customer Experience Analyst
• Quality Assurance Specialist
• Social Media Customer Service Specialist
• Billing and Collections Specialist
• Complaints Resolution Specialist
• E-commerce Customer Support Specialist
• Voice of the Customer (VoC) Specialist
• Remote Customer Support Agent
• Multilingual Customer Service Representative

Customer Service Job Description Example

You can use a job description to know all the profile requirements. Additionally, a job description will help you with the technical terms to use in your resume.

Below we are listing a real life customer service job description to check the fundamental responsibilities and eligibility of customer service professionals:

Customer Service Job Description Example:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Professional. In this role, you will be at the forefront of our commitment to delivering exceptional service to our valued clients. You will play a crucial part in ensuring our clients' needs are met and their inquiries are addressed promptly and professionally.

Key Responsibilities:

• Customer Support: Provide top-tier customer support by addressing inquiries, resolving issues, and offering guidance on our range of technology solutions.
• Multi-Channel Communication: Interact with clients via various communication channels, including phone, email, chat, and social media, ensuring consistent and high-quality service across all platforms.
• Product Knowledge: Develop a deep understanding of XYZ Infotech's products and services to effectively assist clients with inquiries and provide accurate information.
• Problem Solving: Identify and resolve customer issues efficiently, demonstrating strong problem-solving skills and the ability to think on your feet.
• Documentation: Maintain detailed and accurate records of customer interactions, ensuring that all inquiries and resolutions are properly documented.
• Escalation Management: Escalate complex issues to the appropriate teams while ensuring that clients are informed of the progress and expected resolution times.
• Customer Feedback: Actively collect and report customer feedback to help improve our products and services, contributing to a culture of continuous improvement.
• Quality Assurance: Adhere to company standards and guidelines to ensure that customer service interactions meet or exceed expectations.

Qualifications:

• High school diploma or equivalent; Bachelor's degree preferred.
• Proven experience in customer service, preferably in a technology or IT-related field.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Empathy and the ability to build rapport with customers.
• Proficiency in using customer service software and ticketing systems is a plus.
• Flexibility to work in shifts, including weekends and evenings if required.

How to Build a Customer Service Resume?

Building an effective customer service resume requires highlighting your skills, experience, and achievements in a way that demonstrates your suitability for the role. 

Here's a step-by-step guide on how to create a compelling customer service resume:

Choose the Right Format

Use a chronological format, which lists your work experiences in reverse chronological order (most recent job first). This format is preferred for customer service roles.

Start with a Strong Resume Header

At the top of your resume, include your name, phone number, email address, and LinkedIn profile (if applicable).

Write a Compelling Resume Summary or Objective

Create a brief (2-3 sentences) summary or objective statement that highlights your career goals and what you bring to the customer service role. Tailor this section to match the job you're applying for.

Highlight Relevant Skills

Create a dedicated skills section that lists both hard and soft skills relevant to customer service. Include skills like communication, problem-solving, empathy, and proficiency in customer service software.

Showcase Your Work Experience

List your work experiences in reverse chronological order, starting with your most recent job. Include the following details for each position:

• Job title and company name.
• Dates of employment (month and year).
• A brief job description outlining your responsibilities.
• Achievements and accomplishments. Use quantifiable metrics (e.g., "resolved an average of 50 customer inquiries daily") to demonstrate your impact.

Emphasize Customer Service Achievements

Focus on achievements that showcase your ability to deliver excellent customer service. Highlight instances where you exceeded customer expectations, resolved complex issues, or improved customer satisfaction scores.

Include Relevant Certifications and Training

List any certifications or training related to customer service, such as customer service certification, conflict resolution training, or CRM software proficiency.

Highlight Education

Include your educational background, starting with your highest level of education. Mention the degree earned, institution name, graduation date, and any relevant coursework or honors.

Tailor Your Resume

Customize your resume for each job application by emphasizing skills and experiences that align with the specific job requirements. Use keywords from the job posting.

Use Action Verbs

Start bullet points with strong action verbs to make your accomplishments more impactful. For example, "resolved," "assisted," "achieved," or "implemented."

Keep It Concise

Aim for a resume length of one page for early-career professionals and up to two pages for those with extensive experience. Focus on the most relevant information.

Proofread Carefully

Check your resume for grammatical errors, typos, and formatting issues. Consider asking a trusted friend or family member to review it as well.

Quantify Your Achievements

Whenever possible, use numbers and metrics to quantify your achievements. This provides concrete evidence of your contributions. For example, "increased customer satisfaction scores by 15%" or "resolved 95% of customer inquiries on the first call."

Include Volunteer Work or Relevant Hobbies

If you have volunteer experience or hobbies that demonstrate customer service skills (e.g., volunteering at a community center or participating in a customer-focused club), consider including them.

Use a Clean and Professional Design

Keep the layout simple and use a professional font (e.g., Arial, Calibri). Use bullet points and headings for easy readability.

Save Your Resume as a PDF

Save your resume as a PDF to ensure that formatting remains consistent when viewed by different devices or software.

Create a Cover Letter (Optional)

Consider writing a cover letter that complements your resume by explaining why you're a strong fit for the specific customer service position.

Example Resume For Customer Service Representative

Full Name: [Your Name]

Address: [Your Address]

Phone: [Your Phone Number]

Email: [Your Email Address]

LinkedIn: [Your LinkedIn Profile (optional)]

Dedicated and results-driven Customer Service Representative with over five years of experience in delivering exceptional service in fast-paced environments. Proven track record of resolving customer inquiries, enhancing satisfaction, and exceeding performance targets. Adept at using CRM systems and possessing strong communication and problem-solving skills.

• Customer Service Excellence
• Active Listening
• Communication Skills
• Problem Solving
• Conflict Resolution
• Product Knowledge
• Multilingual (Spanish and English)
• Time Management
• Computer Proficiency (CRM, Microsoft Office)
• Upselling and Cross-selling

Work Experience

Customer Service Representative | ABC Retail March 2020 - Present | New York, NY

• Handle a high volume of customer inquiries via phone, email, and chat, achieving a 95% customer satisfaction rating.
• Resolve complex customer issues related to product inquiries, returns, and billing, resulting in a 20% reduction in complaint escalations.
• Utilize product knowledge to upsell and cross-sell related products, contributing to a 10% increase in average transaction value.
• Collaborate with the sales team to provide seamless support during promotional campaigns, ensuring a 15% increase in campaign conversion rates.
• Conduct in-depth product training sessions for new customer service representatives, improving onboarding efficiency.

Customer Service Associate | XYZ Telecom June 2018 - February 2020 | Los Angeles, CA

• Provided technical support to customers, assisting with troubleshooting, network configurations, and device setup, resulting in a 90% issue resolution rate.
• Actively listened to customer concerns, empathized with their situations, and tailored solutions to meet their needs, leading to a 98% customer retention rate.
• Maintained detailed and accurate customer records in the CRM system, contributing to improved data integrity.
• Collaborated with the product development team to relay customer feedback, leading to the implementation of two customer-requested features.
• Assisted in training new team members, ensuring a smooth onboarding process.

Bachelor of Science in Business Administration XYZ University | Graduated May 2018

Certifications

• Customer Service Certification, Customer Service Institute (CSI)
• Conflict Resolution Training, ABC Training Center
• English (Native)
• Spanish (Fluent)

Available upon request.

Example Resume For Customer Service Executive

Results-oriented Customer Service Executive with a demonstrated history of driving customer satisfaction and revenue growth. Adept at leading cross-functional teams, developing customer service strategies, and delivering exceptional service in highly competitive markets. Proven ability to optimize processes, improve operational efficiency, and build lasting customer relationships.

• Customer Service Leadership
• Team Management
• Strategic Planning
• Customer Retention
• Process Improvement
• Performance Metrics
• CRM Systems (e.g., Salesforce)
• Sales Support
• Multichannel Support

Customer Service Executive | XYZ Solutions June 2019 - Present | San Francisco, CA

• Lead a team of 15 customer service representatives, providing coaching, mentoring, and performance feedback, resulting in a 20% improvement in team productivity and a 95% employee satisfaction rate.
• Developed and implemented a customer-centric service strategy, resulting in a 15% increase in customer satisfaction scores and a 10% improvement in customer retention.
• Spearheaded process improvements, including the introduction of a knowledge base for self-service, reducing support ticket volume by 30% and freeing up staff for more complex inquiries.
• Collaborated with the sales team to align customer service efforts with sales strategies, resulting in a 12% increase in upsell and cross-sell revenue.
• Oversaw the implementation of a new CRM system (Salesforce), leading to enhanced data management, improved tracking of customer interactions, and a 25% reduction in response time.

Senior Customer Service Supervisor | ABC Telecom September 2017 - May 2019 | Los Angeles, CA

• Managed a team of eight customer service representatives, monitoring call quality, and ensuring adherence to service standards, resulting in a 95% customer satisfaction rating.
• Implemented a customer feedback program, resulting in actionable insights used to improve product features and service offerings.
• Led training sessions for new hires and ongoing skill development for existing staff, resulting in a 10% reduction in customer service escalations.
• Collaborated with the marketing team to launch a customer referral program, resulting in a 20% increase in customer referrals and new account sign-ups.

Bachelor of Business Administration XYZ University | Graduated May 2017

• Customer Service Leadership Certification, Customer Service Institute (CSI)
• Project Management Professional (PMP) Certification

Example Resume For Customer Service Professional

Dedicated and results-oriented Customer Service Manager with over a decade of experience in leading high-performing teams and delivering exceptional service in diverse industries. Proven track record of enhancing customer satisfaction, optimizing processes, and achieving revenue growth. Adept at strategic planning, team development, and using data-driven insights to drive improvements.

• Training and Development

Customer Service Manager | ABC Solutions July 2015 - Present | Chicago, IL

• Lead a team of 25 customer service representatives, providing coaching, mentoring, and performance feedback, resulting in a 20% improvement in team productivity and a 95% employee satisfaction rate.

Senior Customer Service Supervisor | XYZ Telecom February 2010 - June 2015 | San Francisco, CA

• Managed a team of 15 customer service representatives, monitoring call quality and ensuring adherence to service standards, resulting in a 95% customer satisfaction rating.

Master of Business Administration (MBA) XYZ University | Graduated May 2009

Bachelor of Science in Business Administration ABC College | Graduated May 2007

• Spanish (Fluent)  

HyreSnap Career Assistance

Resume building can affect your overall selection chances. Hence, we recommend paying keen attention while building your resume. If you are unable to do that, use HyreSnap Online Resume Builder .

It is a 21st century resume-building platform that makes the process easier than ever. You can check out the highlighting features of this marvelous AI tool below:

Key Takeaways

We have listed all the essential guidelines, templates, and examples to craft an impeccable customer service resume in 2023. Additionally, you can also check the key takeaways of this guide below:

• Pick a suitable customer service resume format, i.e., chronological or combination
• Use all the essential resume sections and outline your resume
• List your customer service skills separately to get the recruiters’ undivided attention
• Write your work experience in bullet points instead of long paragraphs
• Add key metrics and highlight technical terms to parse the ATS screening process
• Proofread your resume with a calm mind to rectify small errors

Apart from this, you can contact our career experts at [email protected] if you have any other queries. We will help you get your next job without any hurdles.

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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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Customer Service Representative Resume Sample & Writing Guide

Seeking a position as a Customer Service Representative? It is essential first to view an example of a top-notch Customer Service Representative resume sample before you get started. You want to make sure your resume will stand out from other applications by being both informative and compelling to read. Without bombarding the recruiter or hiring manager with irrelevant information.

How to make a Resume Guideline for Customer Service Representative Roles:

What you can read in this article

Customer Service Representative Resumes

Or download these examples in PDF at the bottom of this page for free

Customer Service Rep Resume Guide:

Resume sections.

1. Contact Information : Name, Address, Email, Phone Number, Driver's license .

2. Profile Summary : This introduction to your resume must make an impact on the reader. Include a broad overview of your background, years of industry experience, qualifications and the industry areas of interest. You should be specific and state which job you are applying to (1-3 sentences max).

3. Qualifications Summary : Provide accurate details about the certifications and qualifications you have completed with the institution, qualification name, and dates. Don’t forget to include the qualifications you are currently completing. For some Customer Service Representative roles, a degree at Bachelor or Associate level is required like in Banking or Engineering. For others, no formal qualification apart from a high school diploma is needed, but the short courses, workshops, and in-house training you have received should then be listed to provide more credibility to your resume.

4. Relevant Customer Service Experience : Clearly state your employment history by providing details regarding the last ten years of experience up until your current position. Use punchy sentences with bullet points to list your most important customer service activities. Customer Service Representatives jobs exist in every imaginable industry and for an unlimited number of products, services, and solutions. You have to be specific. State the nature of the product type or solution you have experience in regarding customer relations. Also include the industry sector for example banking, insurance, and telecommunications.

5. Other Employment Experience : This will include permanent work history outside of direct customer service. You should also list temporary and vocational jobs where you were actively dealing with clients or customers. Only elaborate on these with job descriptions if you have less than five years of customer service experience. Otherwise, just list job title company and duration as to make sure there are no gaps in your employment history. This section is especially relevant if you are on at entry level or in the process of making a career change from a different field, for example, administration support into customer service. It would help if you revealed your ‘’relationship management experience” gained unofficially while for instance in a vocational or temporary job to showcase your abilities to deal with clients and solve their issues.

6. Skills Summary/Key Skills : Incorporate keywords from the job posting and your specific skill set. This adds much-needed credibility to your resume.

7. Education/Licenses/Certifications/Relevant Coursework/Training : Start with your formal degrees and post-school diplomas or accreditations. List any professional development courses, workshops or programs you completed that better prepared you to work in the servicing field such as problem-solving, follow up techniques, negotiation tactics, regulatory industry training, and licensing examinations.

What to Highlight

Regardless of your experience as a Customer Service Representative, there are a few vital things that recruiters and managers need to know about you to ensure that you are the right fit for their team. The first aspect to highlight is the scope of your customer service tenure in product type or industry area. There are millions of businesses out there with every imaginable product or solution. It would be best if you were specific about the product type or service offering you have experience in.

Secondly, a Customer Service Representative may be liaising with customers via telephone, face-to-face or by online messaging, live chat or email correspondence. Describe your methods of interaction and the tools and platforms used to facilitate your communication with clients. For example, the types of CRM systems you can work on, for instance, Austin Logistics CallTech; Blackbaud The Raiser's Edge; Salesforce Software, Telemation, e-CRM

Next, discuss the purpose of your role in more detail. Customer Service Representatives deal with customers and clients to provide information in response to inquiries about products and services and to handle and resolve complaints. These roles are often split into three main client categories: new customers, existing customers and outgoing customers canceling their subscriptions called retention clients. For the latter sales experience and negotiation skills come in handy, because the aim is to retain the client by offering them an alternative or cheaper product as a means to retain them.

Once connections are made online, in person or via phone, the Customer Service Representative will explain how the specific product or service can meet the needs of the customer in question, A customer service representative spends his or her days answering consumers' questions, resolving their complaints, taking their orders and signing them up for new services. These discussions can happen using physical or online presentations. Again, be specific regarding the tools you are utilizing to create and facilitate these presentations (PowerPoint, Zoom, Airtable, WebEx)

*Cool Tip for a stellar resume

You can create an excellent first impression by being specific about your main duties providing metrics achieved against production targets and goals. For example, exceeded the target number of calls taken in a day by 20%. Reach query resolution goal of 90% every week. Manage to retain 15% of customer cancellations by signing them up for alternative services.

Make sure to include the following details:

• Your GPA scores if you have completed a bachelor or associates degree (if higher than 3.5).
• Also mention the sales administration platforms and customer relationship management (CRM) platforms you are familiar with like Sage, SalesForce, SAP, Oracle, and Vanguard.
• Telephone or Live Chat support is often a 24hour gig, and shift work is typical in this industry. Indicate your availability during weekdays and also weekends.
• Companies are progressing more towards the gig economy in terms of remote workers and freelancers. If you are available for remote work, you could apply for roles in different time zones too.

Career Summary & Examples

Hiring managers have large numbers of hundreds of resumes to go screen and limited time to read them all in detail. Keep your career summary concise and to the point. Put the most relevant information first to capture their attention while they’re quickly scanning your resume. They want to see immediately that you can interact with clients, even the annoyed and angry ones!

Start your career summary with your years of experience in the industry and the primary duties you performed. Use the job description as your guide when deciding on which tasks to add. For instance, if the job you are applying to highlights dealing with volumes of calls or traveling to client premises, use those same words and phrases. The more your resume relates to the job description of keywords, the better fit you will seem.

Next, add a line that showcases any outstanding qualities that will add value to the company. A hiring manager would be interested to know if you have “strong people skills, creative engagement abilities, excellent negotiation abilities and a flair for query resolution.” It’s important to note that these qualities should be proven with examples in the professional experience section to re-enforce your message.

Finally, end your summary with your educational degrees/diplomas and any certified courses or professional memberships you may have that are pertinent to the job.

Two Examples of different career summaries:

Summary Example 1

‘Energetic Customer Service Representative with three years’ work tenure in resolving complex customer inquiries. Passionate about building sustainable customer relationships, driving brand loyalty, and increasing customer engagement.'

Summary Example 2

‘Engaging Senior Customer Service Representative with 15+ years of experience in a fast-paced call center environment. Skilled at transforming irate customer feedback into actionable solutions that drive revenue, increase customer loyalty, and improve processes.'

Customer Service Representative Job Descriptions Examples

An employer would expect to see the following proven foundational duties and skill sets within an applicant’s resume, depending on educational level and career stage. Below are a few examples for face to face, telephone, and live chat customer service roles

A Customer Service Representative in a Face-to-Face setting may:

• Continuously build up knowledge about company products and services
• Build credibility with customers by engaging with them in an approachable, friendly, and professional manner, to deliver service excellence and cultivate sustainable relationships
• Respond promptly to customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
• Keep daily recordings, and log tickets for query resolutions in the electronic database
• Identify and address customer needs with the aim of complete client satisfaction
• Provide expert answers to questions about products, pricing, and availability, while presenting the value of products and services to customers

A Customer Service Representative in a Telephone-based/Call Center environment in the Banking Industry may:

• Handle inbound calls from credit card cardholders
• Assist cardholders with account queries, billing issues, payment arrangements, financial planning and service promotions
• Help customers with credit line increases/decrease inquiries, disputes, and account education
• Collaborate with clientele to resolve credit card disputes, written or verbal
• Allocate payments directly into customers’ accounts, complying to customer and company specifications
• Maintain and exceed the bank’s established quality, compliance, and customer service standards
• Document each customer's account accessed with the information provided including the outcome of the call

A Customer Service Representative in a Live Chat may:

• Handle inbound message queries from clients via the live chat platform
• Assist subscribers with account queries, billing issues, payments
• Aim to solve any problems that may arise, by responding to messages within 60 seconds
• Answer customer questions promptly and if the queries are more complex, update them with feedback and anticipated waiting time
• Follow set out protocols to they must listen carefully to resolve the issue or answer the question
• Document written chats and also the results categorized as query solved or query escalated to call center department
• Provide real-time support and give clients helpful links to Q&A sites to assist them with their issues
• Offer clients access to company URL’s for extra information about new products and services
• Keep track of general patterns when communicating with customers and sharing these with the service department

Accomplishments

You may be tempted to copy and paste the list of duties you performed under your accomplishment section. The drawback to doing this, though, is that you won’t stand out from the other applicants with similar experience.

Your goal is to think about what sets you apart, what you are most proud of, or what you achieved in your previous roles. Now communicate these through action-packed statements that grab the reader’s attention.

Flat, Simple Duty:

• Answer customer questions promptly

Accomplishment Statement:

• Aim to solve any problems that may arise, by responding to messages within 60 seconds, thereby improving customer service ratings by 25%

Quantifying Your Resume

When writing your resume, if you can answer the questions, “ How much? ” or “ How many? ” For the customer service representative roles, the focus should be on showcasing your ability to please customers and communicate all types of information. Metrics can easily prove the impact of your work, and this is an excellent way to take your resume from good to great. Include that number. For instance:

• How many inbound calls do you answer every week?
• What is your query to resolution ratio?
• What is your monthly retention figure?

Example 1 On a monthly basis, an average of 25 – 38 customers receive assistance to refinance finance their mortgages, due to personal financial problems like layoffs or unforeseen health complications.

Example 2 Engage with 80 clients per day via the live messaging system and resolve 90% of queries.

The education section forms an integral part of your resume. In short, indicate What, Where and When regarding your qualifications, certifications or industry licenses obtained. The name of your qualification, institution, and date of completion is more than sufficient. Unless you are a graduate with limited working experience, there is no need to include major subjects or course curriculum topics.

Remember to include current qualifications you are in the process of completing. Regarding courses and certifications, discretion and relevance must be considered.

Completed Secondary and Tertiary Education must be listed as follows:

Start with the commencement date and completion date for diplomas, associate degrees, and bachelor degrees. For courses, you can list the date of completion. Next comes the full name of the qualification, then the full name of the institution and then the City or abbreviated State name. List your high school diploma details similarly, but only include this when you have less than five years of working experience.

Here is an example of a Customer Service Representative education section for someone with more than five years’ experience:

2006 – 2007 Customer Service Diploma, Udemy, Online Course Curriculum: Telephone Etiquette, Conflict Resolution Strategies, Negotiation Tactics

2010 – Certified Client Service Specialist (CCSS), CCPC Global, TX

2006-2008 Bachelor of Mechanical Engineering, Chicago State University, IL

If you have less than five years’ experience, have a look at the example below:

2016-2018 BA in Service Management – Mass-Market Retail Enterprise Management, Ashford University, CA GPA: 3.8 Majors: Sales Management, Retail Administration Minors: Retail Merchandising, Retail Advertising, Retail Pricing Accounting Accolades: Top student

2014 – Financial Customer Service Representative, Inres College, CA Coursework Requirements Course Curriculum: Financial Markets, Risk Management, Insurance Legislation, Consumer Finance

2013 – Certified Client Service Professional (CCSP), Oakload College, IN

2012 – Chris Jones High School, High School Diploma, Tampa, FL

Although the customer relations field requires specific technical skills , employers also consider soft skills . These are the personality traits or skills that indicate to your fit as a Customer Service Representative who will add value by meeting set out targets, has adequate knowledge, and sufficient experience to engage and attract customers. Incorporate these into your summary, or profile, and into your accomplishment statements.

Technical Skills Examples

• Educational Attainment: A university degree is not generally required to become a Customer Service Representative unless you are in a very technical industry such as Engineering or Information Technology. A financial customer service representative needs to obtain licensing depending on the product type they assist clients with for instance personal finance, unit trusts, insurance or healthcare. A certification like CSP – Certified Sales Professional comes in handy if you want to land a job at a Fortune 500 company.
• Technical Aptitude: Customer Service Representatives need to work with high call volumes in fast-paced working environments. Excellent analytical skills are required to solve problems. Time management and accurate record keeping are additional vital skills to have. Superior telephone etiquette is a must. Product knowledge and troubleshooting goes hand in hand
• Other Technical Skills : Fast Typing Speed, Complaint Resolution, Service-based Selling, Online Quotation Generators, Cloud-Based Collaboration Platforms, CRM Systems, Quality Control, Report Writing, Feedback Mechanisms.

Soft Skill Examples

• Negotiation
• Detail Orientated
• Self-Control
• Persistence
• Social Perceptiveness
• Service Orientation
• Strategic Thinking
• Conscientious
• Time Management

Qualifications/Certifications associated with Customer Service Representatives

Action Verbs for your Customer Service Representative Resume

Professional Information of Customer Service Representatives

Sectors : Various Career Type : Service, Customer queries, Client Service, Client Relations Person type : Negotiator, Engager, Assistant, Fixer, Problem Solver Education levels : High School Diploma to Masters’ Degree Salary indication : Per hour rate at $13.86 . Annual salary $32 980 Labor market : Estimated 5%-9% growth between 2016 – 2026 Organizations : Unlimited

Customer Service Representative Resume Example

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10 Customer Service Representative Resume Examples and Templates for 2024

Customer Service Representative Resume Templates and Examples (Download in App)

Most popular customer service representative resumes.

• Call Center Customer Service Representative
• Bank Customer Service Representative
• Bilingual Customer Service Representative
• Claims Customer Service Representative
• Call Center Representative
• Customer Service Supervisor
• Retail Customer Service Representative
• Resume Text Examples

How To Write a Customer Service Representative Resume

• Entry-Level
• Senior-Level

Call Center Customer Service Representative Resume Example

Bank Customer Service Representative Resume Example

Bilingual Customer Service Representative Resume Example

Claims Customer Service Representative Resume Example

Call Center Representative Resume Example

Customer Service Supervisor Resume Example

Retail Customer Service Representative Resume Example

Customer Service Representative Text-Only Resume Templates and Examples

• Call Center Customer Service Rep
• Bank Customer Service Rep
• Bilingual Customer Service Rep
• Claims Customer Service Rep
• Retail Customer Service Rep

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn 123 Santa Maria, San Francisco, CA 12345

A customer service representative with three years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

• Call center operations
• Communication and client relations
• Customer service
• De-escalation and conflict resolution

Professional Experience

Customer Service Representative, West Light Florists, San Francisco, CA October 2021 – present

• Field in-person and telephone inquiries from more than 100 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience
• Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
• Meet or exceed customer satisfaction goals month over month

Store Associate, Kohl’s Department Store, San Francisco, CA September 2020 – October 2021

• Supported 20 to 40 customers daily, assisted in locating products, and finalized sales transactions
• Delivered support for regular and monthly inventory processes and reconciled stock levels to ensure accurate counts
• Managed customer returns and complaints with patience and understanding

Bachelor of Science (B.S.) Marketing University of San Francisco, San Francisco, CA September 2017 – May 2021

Meera Patel (123) 456-7890 [email protected] LinkedIn 123 Franklin Pike, Nashville, TN 12345

A customer service representative with six years of experience supporting sales teams and turning cancellations into satisfied customers. Recognized for exceptional communication and interpersonal skills while interfacing with diverse clientele. Proven ability to deliver high customer satisfaction ratings.

Customer Service Representative, TUV Firm, Nashville, TN August 2019 – present

• Manage and resolve over 50 escalated customer complaints per day, processing returns, exchanges, and changes to service levels
• Train new employees on CRM software to deliver high-quality customer service
• Achieve average customer service ratings of 87%, 13% higher than the company’s average

Customer Service Representative, Dolan Call Center, Nashville, TN May 2017 – August 2019

• Provided quality customer service in a high-volume call center, processing transactions, resolving issues, and assisting with service sign-ups
• Resolved an average of nearly 500 inquiries weekly while meeting all performance milestones for speed and accuracy
• Achieved a 92% to 95% customer satisfaction rating month over month
• Client relations
• Communication

Bachelor of Science (B.S.) Marketing University of Tennessee, Nashville, TN September 2013 – May 2017

Aliya Jackson (123) 456-7890 [email protected] LinkedIn 123 Bedford Avenue, New York, NY 12345

A senior customer service professional with over 10 years of experience specializing in continuous improvement, client relations, and cross-functional leadership. A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings.

Customer Service Manager, Roland Financial, New York, NY August 2017 – present

• Interface effectively with a diverse customer base, utilize de-escalation techniques, communicate with patience and understanding, and propose ideal solutions for customer issues, resulting in a 20% reduction in cancellation rates
• Identify opportunities to improve the customer experience, deliver training to new hires on service standards, and achieve customer satisfaction scores of 91% to 98%
• Serve as the escalation point for five to 10 major customer issues per week

Customer Service Representative, Alliance Insurance, New York, NY May 2013 – August 2017

• Managed inquiries, calls, and complaints from up to 50 customers per day and achieved a top 10% customer service ranking out of over 400 representatives
• Trained over 15 call center employees on conflict resolution, active listening, de-escalation, and consultative sales techniques
• Customer success
• Process improvement
• Team leadership

Bachelor of Science (B.S.) Marketing University of Syracuse, New York, NY September 2009 – May 2013

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn Miami, FL 12345

Customer service team lead with consistent success managing teams, handling escalated customer complaints, and developing staff training programs.

Customer Service Team Lead, Amazon, Miami, FL | January 2020 to present

• Manage and motivate 15 representatives to consistently meet goals and deliver high-quality service
• Created a new hire training program that expedited onboarding by 20% and increased first-call resolution rates
• Analyzed call data to pinpoint trends and improvement areas, increasing overall customer satisfaction by 15%

Senior Customer Service Representative, Walmart, Bentonville, AR | June 2018 to December 2019

• Quickly handled and resolved customer complaints, maintaining a 94% satisfaction rate
• Mentored and guided junior representatives on company policies and customer service techniques
• Co-developed a new reporting system that made call data analysis more efficient and accurate

Bachelor of Business Administration, University of Phoenix, Phoenix, AZ

Associate of Applied Science in Business Management, Houston Community College, Houston, TX

Professional Development

Certified Customer Service Professional (CCSP), International Customer Service Association (ICSA)

Certified Call Center Manager (CCCM), Management and Strategy Institute (MSI)

Certified Customer Experience Professional (CCXP), Customer Experience Professionals Association (CXPA)

Tip: Always check that your resume has strong verbs. In this example, see how Raymond starts his bullet points with “Created,” “Quickly handled,” and other verb phrases that help show him as someone actively engaged.

Amar Singh (123) 456-7890 [email protected] LinkedIn New York, NY 12345

Bank customer service representative with a strong background in finance and accounting. Skilled at solving complex service issues, training junior representatives, and developing service policies, resulting in key gains in customer satisfaction and team performance.

• Conflict resolution
• Regulatory compliance
• Risk management
• Transaction processing

Senior Customer Service Representative, Deloitte, New York, NY | June 2017 to present

• Charged with addressing and resolving complex customer service issues
• Train and mentor a team of 10 junior representatives

Highlights:

• Motivated team to raise efficiency by 30%
• Drove a 20% reduction in escalated customer complaints
• Co-developed new service policies that increased customer satisfaction by 15%

Customer Service Representative, PricewaterhouseCoopers (PwC), Berkeley, CA | June 2016 to May 2017

• Provided excellent service to bank clients, increasing customer satisfaction by 20% and retention by 10%
• Applied broad knowledge of bank products and services, growing cross-sales by 25%

Bachelor of Commerce in Banking and Insurance, University of Texas, Austin, TX

Bachelor of Science in Finance, University of California, Berkeley, CA

Certified Bank Customer Service Representative (CBCSR), American Bankers Association (ABA)

Certified Financial Services Auditor (CFSA), The Institute of Internal Auditors (IIA)

Tip: When possible, enhance your job descriptions with relevant performance data. In this resume example, see how Amar’s steady use of percentages makes a more distinctive and eye-catching experience section.

Sarah Johnson (123) 456-7890 [email protected] LinkedIn Philadelphia, PA 12345

Customer service representative with a strong retail background. Demonstrated success in providing customer support, translating and interpreting information, and demonstrating cultural sensitivity in all interactions. Certified Customer Service Professional (CCSP) with a record of resolving customer complaints, improving shopping experiences, and increasing sales. Bilingual: Fluent in English and Spanish.

Customer Service Representative, LMN Incorporated, Philadelphia, PA | June 2018 to present

• Provide high-quality support in English and Spanish to a diverse customer base, resolving issues and answering inquiries about products and services
• Translate and interpret information between English and Spanish, facilitating staff members’ communication with customers
• Maintain cultural sensitivity in all interactions, adjusting communication style to respect different social norms and customs

Retail Associate, The Home Depot, Austin, TX | January 2018 to May 2018

• Assisted customers in both English and Spanish, improving the shopping experience for a diverse customer base
• Quickly resolved customer complaints, decreasing escalated service cases by 20%
• Explained product features and benefits, helping grow department sales by 15%

Bachelor of Arts in International Business, University of California, Los Angeles, CA

Associate of Arts in Spanish, Miami Dade College, Miami, FL

Certified in Production and Inventory Management (CPIM), Association for Supply Chain Management (ASCM)

Certified Professional in Supply Management (CPSM), Institute for Supply Management (ISM)

Fluency in Spanish

Tip: Use the profile summary to position yourself for your desired career move. In this resume example, Sarah wants to work in retail again. See how she signals this in her profile by citing her retail background, which can give her an edge over candidates with no retail experience.

Selena Ramirez (123) 456-7890 [email protected] LinkedIn San Diego, CA 12345

Dedicated customer service representative with a strong background in insurance claims processing. Recognized for managing high-volume insurance claims, improving efficiency, and reducing litigation costs.

• Claims processing software
• Data entry and management
• Reporting and documentation
• Settlement negotiations
• Team collaboration

Claims Specialist, The Home Depot, San Diego, CA | January 2018 to present

• Manage a caseload of around 100 insurance claims per month
• Liaise with insurance adjusters and claimants to negotiate settlements
• Maintained a 95% resolution rate
• Established a new claims tracking system that raised efficiency by 30%
• Decreased litigation costs by 20%

Customer Service Representative, Amazon, Seattle, WA | June 2015 to December 2017

• Handled around 60 customer inquiries and complaints per day
• Provided detailed product information and order status updates
• Maintained a customer satisfaction rate of 98%
• Co-developed a new customer feedback system that improved customer satisfaction scores by 15%
• Won “Employee of the Month” award three times for high dedication and service quality

Bachelor of Insurance and Risk Management, Indiana State University, Terre Haute, IN

Bachelor of Business Administration, University of California, Berkeley, CA

Certified Insurance Service Representative (CISR), The National Alliance for Insurance Education & Research

Associate in Claims (AIC), The Institutes

Certified Professional in Insurance (CPI), Professional Insurance Agents Association

Tip: When writing bullet points on any past job, think about what you created or improved for your team. In this resume sample, notice how much more impressive Selena’s first job description is with details on the tracking system she introduced.

Cameron Malfara (123) 456-7890 [email protected] 123 Franklin Pike, Nashville, TN 12345

A Customer Service Supervisor with eight years of professional experience, specializing in customer care, operations management, and team building. A strong history of leading diverse teams to enhance operational performance and improve the customer experience.

Customer Service Supervisor, Nashville International Airport, Nashville, TN October 2017 – Present

• Oversee daily frontline operations for a major airport, manage a team of 30+ frontline staff, coordinate daily workflows and scheduling, and provide a high-quality customer experience, including identifying resolutions to escalated issues
• Provide coaching and training to team members to build a collaborative work culture centered on safety and customer service, resulting in a 93% rating on customer surveys
• Conduct operational audits and root cause investigations to ensure the safety of team members and passengers during boarding and flights

Customer Service Supervisor, Memphis International Airport, Memphis, TN May 2015– October 2017

• Led a team of 25+ frontline team members and coordinated cross-functionally with flight attendants to deliver an exceptional customer experience, which included managing daily operations in compliance with corporate policies and service standards
• Exceeded annual customer service goals by 10% YOY by optimizing workflows, improving operational performance, and adjusting resources in accordance with customer volume

Bachelor of Business Administration (B.B.A.) University of Tennessee, Knoxville, TN September 2011 – May 2015

• Customer Care
• Operations Management
• Team Building
• Process Improvement
• Quality Assurance

Cameron Malfara (123) 456-7890 [email protected] 123 Bedford Avenue, New York, NY, 12345

A Retail Customer Service Representative with four years of experience, specializing in customer support, client relations, sales management, and communication. A strong history of interfacing with a broad range of customers to identify appropriate solutions and ensure satisfaction.

Retail Customer Service Associate, BestBuy, New York, NY October 2019 – Present

• Provide support to 25-35 customers per day, educate customers on electronics, payment plans, and rewards programs, and exceed monthly sales goals by 30%-40%
• Identify solutions to customer issues, including defective products, refunds, store credit, and achieve customer satisfaction ratings of 91%-94% YOY
• Coordinate with a team of 20+ retail sales and customer service associates to reduce customer wait times, identify appropriate solutions, and enhance daily operations

Retail Customer Service Associate, Target, New York, NY June 2018 – October 2019

• Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding
• Communicated with other local stores and departments to aid customers, resulting in a 91% customer service ranking over 12 consecutive months

High School Diploma Central Park East High School, New York, NY September 2014 – June 2018

• Retail Customer Service

To craft an impactful resume for customer service representative positions, highlight the strongest accomplishments of your professional career. Hiring managers value candidates who can communicate effectively with a range of people. It’s important to feature your communication skills prominently throughout the document. Showcasing quality metrics, such as customer satisfaction scores, will differentiate you from the competition during your job search.

1. Write a dynamic profile summarizing your customer service representative qualifications

Before crafting your summary, analyze the descriptions of the jobs you’re interested in applying for. You’ll likely notice repetitive key terms and qualifications when evaluating the postings. Your first sentence should include your title, years of experience, and three to four specializations that align with the job description. This information will show hiring managers that you’re a highly qualified candidate immediately upon opening your document.

Senior-Level Profile Example

Entry-level profile example.

A customer service representative with four years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

2. Add your customer service representative experience with compelling examples

Your professional experience section should focus primarily on your career achievements rather than simply mentioning generic job responsibilities. Hiring managers want candidates with a history of contributing to their teams and organizations. As you write your bullet points, think about your positive impact on average customer satisfaction metrics. Did you make a process more efficient or help improve the performance of your team members through training? These details make all the difference in whether or not your application makes it to the next phase of the hiring process.

Example 1 - Senior-Level

Example 2 - entry-level, 3. include customer service representative-related education and certifications.

Although your hands-on customer service experience will always be the focal point of your resume, acquiring additional certifications online can help strengthen your job application. These additional credentials show hiring managers you’re committed to improving your ability to deliver outstanding customer service, which may help set you apart from other candidates during the job search.

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Help Desk Certification, HubSpot, 2018
• Customer Service Certification, Service Strategies, 2017
• [Degree Name]
• [School Name], [City, State Abbreviation] [Dates Enrolled]
• Bachelor of Science (B.S.) Marketing
• Temple University, Philadelphia, PA September 2012 – June 2016

4. List key skills and proficiencies for customer service representatives

When applying for a position, the right combination of keywords is critical for getting past any applicant tracking systems (ATS). An ATS may only highlight a resume with enough keywords and the right action verbs, so a hiring manager may never see a resume that lacks the necessary phrases.

An ATS crawls through your resume, looking for specific keywords and phrases. Your resume goes to the bottom of the pile if it doesn’t find them. If it does have a good selection of keywords, it goes right to the hiring manager for consideration. Because your resume must pass both automated systems and excite the person behind the firewall, designing a resume that naturally includes these phrases is important. The more keywords you work into your resume text, the more likely you will land an interview.

How To Pick the Best Customer Service Representative Resume Template

When selecting a resume template, prioritize organization and readability over style.

Although many modern templates may be tempting, colors and graphics can often distract hiring managers from your work experience and professional achievements. In most instances, it’s better to choose a straightforward template, as the strength of your content will always be the determining factor in whether or not you receive an interview.

Frequently Asked Questions: Customer Service Representative Resume Examples and Advice

What are common action verbs for customer service representative resumes -.

Getting stuck on what action verbs to use during the resume-building process is easy. Sometimes only certain verbs convey your professional experience accurately. Using the same words repeatedly might cause your content to appear stale or monotonous to the reader. We’ve compiled a list to aid you in differentiating your usage of action verbs throughout your bullet points:

How do you align your resume with a job description? -

Customer service positions may be more competitive over the next decade. The Bureau of Labor Statistics predicts these jobs will shrink by 4% over the next 10 years. Automation technology plays a significant role in the expected change. More companies are allowing customers to handle frequent tasks like returns or exchanges through a bot or web portal. With less need for human oversight on standard procedures, companies may be adding fewer customer service jobs.

Carefully tailor your resume to the job description to differentiate yourself from the applicant pool. In addition to including appropriate keywords, show hiring managers examples of you using these specific skill sets throughout your career. Instead of simply saying you’re familiar with de-escalation techniques, consider using an example that showed you employing this skill to retain an at-risk account. These insights will make a much more lasting impression on the reader and increase your chances of landing the interview.

What is the best customer service representative resume format? -

Use a reverse chronological format when crafting your customer service representative resume. This format will feature your most recent achievements at the top of your document. It’s best to avoid using a functional resume format in most instances, as this approach emphasizes skill sets without providing context or specific accomplishments for the hiring manager.

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While not every company will require a cover letter, keeping one on hand for those that do is good. The most significant benefit of submitting a cover letter is that it allows you to mention something about the company you’re applying to and why their reputation excites you for the role. Show hiring managers that you’ve researched beforehand, demonstrating that you’re genuinely interested in the position. Read our customer service and call center representative cover letter guides for more insights.

Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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Customer Service Representative Resume

The Customer Service Representative Resume Guide for 2024

Here are our most important resume guidelines we recommend all job seekers follow for a significantly better shot at getting invited for an interview.

Here’s what we’re going to cover in this guide:

• How to properly format your resume for success in 2024
• How to talk about your work experience and personal projects
• How to create a competitive skills section
• How to customize your resume for each job you apply to

Formatting a Customer Service Representative Resume

Reverse chronological structure: Recent experience first

Reverse chronological resume is the most popular which almost all job seekers should be using. This format means listing out the most recent and relevant things first. It starts with the most recent timeline and you work your way backward, e.g. the latest job position comes first in your work experience section, not the oldest. Structuring your resume this way makes your career timeline more established. 

Customer Service Representative Resume Length

Stick to 1 page.

Most Customer Service Representative have found that their best shot at landing an offer is by having a one or two-page resume. This includes a collection of sections that cover relevant past experiences. Your resume should be no longer than three pages. The risk of going beyond two pages is including irrelevant content that could distract from your qualifications.

Avoid Common Customer Service Representative Resume Format Mistakes

1) Resumes must include as much content as possible.

2) Uniform and labeled section headers

When it comes to creating an ATS-optimized resume, it’s good to know how it will be read by the software. Like most human readers, the ATS will read from left to right and top to bottom. 

3) Minimal white-space

9 Expert Business Resumes Examples To Use For Business Related Jobs (Including Writing Tips)

Key Sections for a Customer Service Representative Resume 

A tailored resume summary .

In a competitive field like Customer Service Representative, hiring managers sometimes review hundreds of applications for a single position. Writing a resume that stands out is difficult, so solve that problem by including a compelling introduction for your resume. Begin your resume with a resume objective, which is a 2–3 sentence paragraph about your job-relevant skills and career goals.

          Customer Service Representative with 4 years of experience in multiple departments including customer support, product management, and sales. Strong understanding of the product line, including both hardware and software. Possesses excellent verbal and written communication skills. Looking for a position as a Customer Service Manager at Company B.

         Customer Service Representative with 4 years of experience in customer relationship management. Strong understanding of data entry and possible solutions to common data entry errors. Capable of handling multiple projects simultaneously with attention to detail and confidentiality. Applying for a mid-senior level Customer Service Representative position at Company A.

         Mid-Senior level customer service professional with 4 years of experience in customer service and excellent communication skills. Proven track record of building customer relationships through proactive and responsive service. Seeking a position as a customer success manager at Company A.

You can read more about how to create a resume summary with artificial intelligence here.

Your Relevant Professional Experience 

Employers will want to know what you’ve done in your previous job position to get insight into your skills and expertise. Knowing what you’re familiar with will help them make a decision and to see if you’re more of a good fit compared to the other applicants.

However, you should also be including any positive results you’ve accomplished.

Business Certifications

Emphasize your credentials. Include mention of all Important Skills for Business Jobs , Client  Service Manager Certification(Service Institute), Customer Experience Certification, Customer Service RepreLeadership Certification(APPA), Call Center Certification(Management and Strategy institute), Help desk Certification(HDI-CSR), Customer Service Certification or other Business methods or processes.

Skills for a Customer Service Representative Resume

We suggest adding the categorized skills section at the end of your resume. Be sure to include those that are specifically mentioned in the job ad; these are the most important “keywords” that will help rank your resume highly when it is scanned by an automated applicant tracking system during its first round of review.

Hard skills usually include transferable abilities with software, tools and or other professional resources. But don’t forget to include soft skills like teamwork and communication skills, which are necessary to coordinate with an agency, designers, marketing people, business owners and clients. 

Here are more key hard and soft skills that look great on a Customer Service Representative resume:

Hard skills to consider

• Business programs: Product Knowledge, Technical Expertise, Digital Literacy, Customer Service, Data Entry, Microsoft office, Salesforce, Situational Analysis, Telecommunication, Product memorization 
• Industry credentials: Client  Service Manager Certification(Service Institute), Customer Experience Certification, Customer Service Leadership Certification(APPA), Call Center Certification(Management and Strategy institute), Help desk Certification(HDI-CSR), Customer Service Certification 

Soft skills to consider

• Communication
• Goal-Oriented
• Attention to detail

Business Resume Content

Using metrics to quantify experiences.

Don’t simply fill your resume with lists of your Customer Service Representative job responsibilities. To impress the hiring manager, put your experience in context with specific examples and hard numbers that prove you’re an accomplished Business Specialist.

Describe how you accomplished something from your previous corporate role. Showcasing the achievements that took place as a result of your contribution will keep the reader engaged. It’s also effective in creating a strong impression and demonstrating your level of ability by highlighting the impact you’ve made.

Without any evidence, it’s hard to trust everything that someone might say. Be factual and take an objective approach. Numbers, figures, and statistics are your best friend. These will make your statements and points a lot more credible. 

Optimizing Resume Content with Business Keywords

How to tailor your resume to a job . Many hiring managers use applicant tracking systems (ATS) to filter applications based on resume keywords they write in their job ads. The more Customer Service Representative-related keywords you can use, the higher the chances your resume gets past the ATS and onto the hiring manager’s shortlist of applications.

The ATS keyword research process doesn’t have to be difficult. In fact, it’s a straightforward process if you’re doing it with Rezi. Our AI Keyword Targeting feature allows you to upload a job description and instantly see which keywords should be included in your resume's content.

Instantly Generate Customer Service Representative Resume Content

Job seekers can now use AI to create the perfect application with minimal effort. How long does it take to make a resume writes tailored content instantly and prevents writer’s block completely. It’s that simple yet highly effective in helping you get more job offers and interviews faster. 

All you need to do is enter a few details such as:

• Experience level

Learn more about Rezi AI Resume Writer here

Include a Customer Service Representative Cover Letter

Many job seekers today overlook the importance of a cover letter . The significant impact it can leave on your recruiters will play its part in the decisive moment for whether you’re going to get hired or not.

To put it simply, cover letters can be your gateway to improving your overall job application and a higher chance of getting the job.

Unless your resume is absolutely perfect with no flaws, why settle for less? A cover letter can greatly increase your odds of getting hired for the company you want to work for, even if it’s a competitive job posting.

Learn more about Rezi AI Cover Letter Builder here

Our most Recommended resume templates

Professional, clean, effective. These templates get your message across, no matter your industry or experience level.

Ultimate readability and well-organized layout. Highlights what matters the most. A safe pick for all jobs across all industries.

Negative space gives readers breathing room and guides their eyes to where you want them to go. Simplicity = sophistication.

A design familiar for recruiters and hiring managers. Good for corporate positions where you’ll need to paint within the lines.

Maximizes page space for dense information. Ideal for seasoned professionals with a lot to say in a limited area.

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Rezi is an awesome ai-based resume builder that includes templates to help you design a resume that is sure to check the boxes when it comes to applicant tracking systems. this is a great jumping off point to kickstart a new resume..

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Rezi worked like a charm.

My experience with Rezi during a job search.

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Rezi is my favorite Resume creator website!!

Frequently Asked Questions (FAQs)

Everything you need to know about using Rezi's AI Writer.

Yes, Rezi is free to use. Some features require a Pro subscription.

Rezi AI Writer is powered by GPT-3 API from OpenAI. This means, with the content you generate, we're "buying" the usage of their API.

Rezi partnered with OpenAI to use their GPT-3 neural network. GPT-3 is an innovative and powerful new neural network. We trained it to understand best resume writing practices from our experience and database of resume content. Integrating this AI into Rezi, we are able to transfer expert-quality resume writing at almost no cost.

You can get credits in one of two waysSubscribing to Rezi Pro: We'll give you 100,000 AI Credits to use for content each month. By purchasing more AI Credits: You can also buy  AI Credit directly without subscribing.

https://app.rezi.io - First you'll need to create a free Rezi account. The Rezi AI Writer is integrated in the Experience, Projects, and Involvement sections.

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• Customer Service Representative Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Customer Service Representative Resumes:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Process orders, returns, and exchanges
• Provide product information and recommendations to customers
• Maintain accurate customer records and order information in CRM system
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate complex issues to senior customer service representatives or managers
• Participate in training and development programs to improve customer service skills
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
• Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

Speed up your writing process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to. Try it for free.

Customer Service Representative Resume Example:

• Reduced customer complaint resolution time by 37% through developing effective customer relationship management strategies.
• Achieved significant increase in customer satisfaction through proactive customer service methods.
• Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.
• Researched and implemented operational strategies that supported KPIs and significantly improved customer experience
• Earned recognition for exemplary customer service through successfully managing product changes across organization
• Proactively identified customer needs, successfully promoting and cross selling products to support organizational requirements
• Designed and launched a customer feedback program that resulted in a 27% growth in customer loyalty;
• Integrated customer service data with customer Relationship Management software, improving work efficiency by 32%;
• Quickly addressed and solved customer inquiries, reducing response time by 45%.
• Customer Relationship Management
• Proactive Customer Service
• Quality Assurance
• KPI Management
• Data Integration
• Customer Feedback
• Cross-selling
• Problem Solving
• Time Management
• Product Knowledge
• Conflict Resolution
• Active Listening
• Documentation
• Organizational Skills
• Interpersonal Communication
• Empathy & Compassion
• Communication

Top Skills & Keywords for Customer Service Representative Resumes:

Hard skills.

• Customer Service Software (e.g. Zendesk, Freshdesk)
• Communication Skills
• Multitasking
• Sales Skills
• Technical Troubleshooting
• Typing Speed
• Knowledge of CRM Systems

Soft Skills

• Communication and Interpersonal Skills
• Active Listening and Empathy
• Problem Solving and Critical Thinking
• Time Management and Prioritization
• Adaptability and Flexibility
• Patience and Tolerance
• Conflict Resolution and Negotiation
• Customer-Centric Mindset
• Attention to Detail and Accuracy
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration
• Emotional Intelligence and Relationship Building

Resume Action Verbs for Customer Service Representatives:

• Communicated
• Collaborated
• Prioritized
• Followed up
• Facilitated
• Investigated
• Coordinated

Build a Customer Service Representative Resume with AI

Resume FAQs for Customer Service Representatives:

How long should i make my customer service representative resume, what is the best way to format a customer service representative resume, which keywords are important to highlight in a customer service representative resume, how should i write my resume if i have no experience as a customer service representative, compare your customer service representative resume to a job description:.

• Identify opportunities to further tailor your resume to the Customer Service Representative job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Customer Service Representatives:

Customer service specialist, customer service associate, customer service coordinator, customer service lead, customer service executive, customer support specialist, customer service manager, senior customer service manager.

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes
• Customer Service Resume Guide & Examples

Entry Level Customer Service Representative Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Entry Level Customer Service Representative
• Customer Support Representative
• Customer Service Agent
• Customer Relationship Manager
• Customer Engagement Specialist

Get advice on each section of your resume:

Jump to a resource:

• Entry Level Customer Service Representative Resume Tips

Entry Level Customer Service Representative Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., entry level customer service representative resume sample.

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your entry level customer service representative resume in 2024,    emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Customer Support Representative Resume Sample

Customer service agent resume sample, customer relationship manager resume sample, customer engagement specialist resume sample.

As a career coach and former hiring manager, I've worked with job seekers across various industries, including those applying for entry-level customer service representative roles at companies like Amazon, Comcast, and Bank of America. I've seen firsthand what makes a resume stand out and get noticed by recruiters. Here are some key tips to enhance your entry-level customer service representative resume and increase your chances of landing an interview.

   Highlight your customer service skills

Recruiters look for candidates who possess strong customer service skills. Showcase your abilities by including specific examples from your past experiences:

• Resolved an average of 50+ customer inquiries per day via phone and email
• Maintained a 95% customer satisfaction rating based on post-call surveys
• Collaborated with cross-functional teams to implement process improvements, reducing average call handling time by 20%

Avoid using generic statements that lack context, such as:

• Good communication skills
• Team player
• Problem-solver

   Emphasize your ability to learn quickly

As an entry-level candidate, you may not have extensive experience in customer service. However, you can still showcase your ability to learn and adapt quickly. Highlight instances where you:

• Completed a comprehensive 4-week customer service training program, mastering product knowledge and call handling procedures
• Learned and effectively used a new CRM system within the first week of employment
• Received praise from supervisors for quickly grasping complex customer issues and providing effective solutions

   Include relevant volunteer or internship experience

If you lack paid customer service experience, don't worry. You can still showcase relevant skills gained through volunteer work or internships:

• Volunteered at a local community center, assisting visitors with inquiries and providing information about programs and services
• Completed a 3-month internship at a tech startup, handling customer support tickets and contributing to the development of the company's FAQ page

Avoid leaving out these experiences, as they demonstrate your commitment to customer service and your ability to apply your skills in real-world situations.

   Tailor your resume to the job description

Customize your resume for each job application to showcase how your skills and experiences align with the specific requirements of the role. For example:

Job description: "Proficient in using Zendesk to manage customer support tickets" Your resume: "Skilled in using Zendesk to efficiently manage and resolve customer support tickets, handling an average of 30 tickets per day"

Avoid using a generic, one-size-fits-all resume that fails to address the unique needs of each employer.

   Quantify your achievements

Whenever possible, use numbers and metrics to quantify your accomplishments and demonstrate your impact in previous roles:

• Resolved an average of 75 customer inquiries per day, consistently exceeding the team's daily target by 25%
• Achieved a 98% customer satisfaction rating, outperforming the team average by 5%
• Contributed to a 15% reduction in call abandonment rates through effective call handling and problem-solving skills

Avoid using vague or subjective statements that don't provide concrete evidence of your abilities, such as:

• Handled a high volume of customer calls
• Provided excellent customer service
• Contributed to team success

   Showcase your technical skills

Many customer service roles require proficiency in various technical tools and systems. Highlight your experience with relevant software and platforms:

• Proficient in using Salesforce CRM to manage customer data and interactions
• Experienced in using Zendesk to handle customer support tickets, consistently meeting a 95% SLA for ticket resolution
• Skilled in using Microsoft Office Suite (Word, Excel, PowerPoint) to create and maintain customer documentation

By showcasing your technical skills, you demonstrate your ability to adapt to new tools and systems, making you a more attractive candidate for entry-level customer service roles.

Writing Your Entry Level Customer Service Representative Resume: Section By Section

  summary.

A summary, also known as a professional summary or resume summary, is an optional section that you can include at the top of your resume. While it's not a mandatory section like your work experience or education, a well-written summary can be a valuable addition to your resume, especially if you're an entry-level customer service representative.

A summary allows you to provide context about your career goals and highlight your most relevant qualifications, even if you don't have a lot of work experience. It's a chance to showcase your skills and explain why you're a great fit for the customer service representative role you're targeting.

However, it's important to keep your summary concise and avoid repeating information that's already covered in other sections of your resume. Aim for a few sentences or a short paragraph at most. And never use an objective statement instead of a summary - objectives are outdated and not recommended by hiring managers.

To learn how to write an effective resume summary for your Entry Level Customer Service Representative resume, or figure out if you need one, please read Entry Level Customer Service Representative Resume Summary Examples , or Entry Level Customer Service Representative Resume Objective Examples .

1. Tailor your summary to the customer service job

When writing your summary for an entry-level customer service representative position, it's crucial to tailor it to the specific job you're applying for. Research the company and the job description to identify the key skills and qualities they're looking for in a candidate.

Then, incorporate those keywords and phrases into your summary to show that you're a good match. For example:

• Customer-focused professional with experience in resolving client inquiries and complaints. Skilled in active listening, problem-solving, and maintaining a positive attitude under pressure. Eager to apply my communication abilities to provide excellent service for XYZ Company's valued customers.

Avoid using a generic summary that could apply to any customer service job. Instead, customize it to the specific role and company to demonstrate your fit and capture the hiring manager's attention.

2. Highlight your relevant skills and traits

In your customer service representative summary, emphasize the skills and personality traits that make you well-suited for a role interacting with and assisting customers. Focus on soft skills like communication, empathy, patience, and conflict resolution.

However, rather than just listing these skills, provide a specific example or context to illustrate them:

Customer service representative with communication, problem-solving, and organizational skills. Dedicated and hardworking.

Instead, try something like:

Diligent customer service representative experienced in responding to client questions and resolving billing issues. Skilled at clearly explaining complex technical concepts to non-technical audiences. Trusted by managers to handle escalated customer complaints with empathy and patience to reach a solution.

The second example is more compelling because it provides details about how and when you demonstrated the key skills required for success in a customer service role.

  Experience

The work experience section is the core of your resume. It's where you'll highlight your most relevant and impressive professional experiences that make you qualified for the customer service representative position you're applying for.

In this section, we'll break down everything you need to know to craft a compelling work experience section step-by-step, including what to include, how to choose the right experiences to showcase, and how to make your bullet points impactful.

1. Lead with a strong customer service job

Hiring managers want to see that you have experience working in customer-facing roles. If you have any prior work experience in retail, hospitality, or customer service, make sure to include that first in your work experience section, even if it's not the most recent role you've held.

When describing your customer service experience, focus on highlighting your skills in:

• Communicating with customers via phone, email or chat to resolve issues
• Answering customer inquiries and providing information about products/services
• Processing orders, returns and exchanges
• Upselling products or services to increase revenue

Customer Service Representative, ABC Retail, June 2019 - Present - Responded to 50+ customer inquiries via phone and email daily, resolving issues and answering questions about products and services - Processed 30+ orders, returns and exchanges per shift, ensuring customer satisfaction - Upsold related products to increase average order value by 15%

Not sure if your resume leads with your most relevant customer service experience? Our Targeted Resume tool analyzes your resume against a job description to identify which skills and experiences you should highlight to impress hiring managers for that specific role.

2. Use strong, customer-centric action verbs

When describing your work experience, choose powerful action verbs that demonstrate your customer service skills and impact. Avoid bland, overused words like "assisted" or "handled". Instead, use engaging, customer-focused verbs like:

Compare the following examples:

• Handled customer complaints
• Resolved customer issues efficiently, resulting in a 95% satisfaction rating

The second example uses a strong action verb (resolved) and includes a metric to quantify the impact. This makes the bullet point much more compelling.

After writing your work experience section, paste your resume into our free Score My Resume tool. It will scan your resume and provide feedback on your use of action verbs and other key criteria hiring managers look for.

3. Quantify your accomplishments with metrics

Whenever possible, include numbers and metrics to quantify your achievements in each role. This helps hiring managers understand the scope and impact of your work. Ask yourself:

• How many customers did I serve per day/week/month?
• What was our average response time and how did I contribute to that?
• Did I upsell any products/services and by how much did it increase sales?
• How many positive customer reviews did I receive?

Here are some examples of quantified bullet points:

• Responded to 200+ customer emails per week with an average resolution time of 2 hours
• Consistently exceeded upselling targets by 20%, generating $5K in additional monthly revenue
• Earned 50+ five-star reviews from satisfied customers on post-interaction surveys

Even if you don't have exact numbers, estimated metrics are better than no metrics at all. Quantifying your experience shows hiring managers the real results you've achieved.

When estimating metrics, be realistic and prepared to explain your reasoning if asked in an interview. You never want to exaggerate or misrepresent your accomplishments.

  Education

The education section is a critical component of your resume, especially when applying for entry-level customer service representative positions. It provides employers with a snapshot of your academic background and relevant training. Here are some key tips to help you craft a compelling education section that showcases your qualifications.

1. Highlight your customer service training

If you have completed any customer service-related courses or training programs, make sure to highlight them in your education section. This could include:

• Customer Service Excellence Certificate
• Conflict Resolution Training
• Communication Skills Workshop

By showcasing your specific training, you demonstrate to employers that you have the necessary skills to excel in a customer service role.

2. Include relevant coursework for recent graduates

If you are a recent graduate with limited work experience, you can leverage your education section to highlight relevant coursework. For example:

Bachelor of Arts in Communication University of XYZ Relevant Coursework: Customer Relations, Business Writing, Public Speaking

This approach allows you to showcase the skills and knowledge you gained through your studies that are applicable to a customer service position.

3. Keep it concise for experienced professionals

If you have several years of work experience, your education section should be brief and to the point. Avoid listing outdated or irrelevant information, such as:

• High school diploma
• Unrelated certifications
• Incomplete degrees

Instead, focus on your most recent and relevant educational achievements, like this:

Master of Business Administration University of ABC

  Skills

The skills section of your resume is one of the most important parts, especially for entry-level customer service representative positions. Hiring managers want to quickly see if you have the right skills for the job. Here are some tips on how to write an effective skills section:

1. Focus on relevant customer service skills

When applying for entry-level customer service roles, focus on skills that are directly relevant to the job. Some key skills to highlight include:

• Customer service
• Communication
• Problem-solving
• Attention to detail
• Time management
• Computer skills (e.g. typing, data entry)

Avoid listing generic soft skills like "hardworking" or "team player." Instead, show these qualities through your work experience and achievements.

2. Use proficiency levels strategically

Some resumes use proficiency levels like "Expert" or "Proficient" next to each skill. This can be effective, but be careful not to overuse them. Only use proficiency levels for skills that are highly relevant to the job. Here's an example of what to avoid:

Skills: Customer Service (Expert) Communication (Expert) Teamwork (Expert) Microsoft Word (Expert)

Instead, focus on a smaller set of key skills and use proficiency levels sparingly:

Key Skills: Customer Service Problem-Solving Computer Skills: Typing (80 WPM), Data Entry (Expert)

3. Avoid outdated technical skills

As an entry-level customer service rep, you don't need a long list of technical skills. However, do include relevant computer skills that show you're comfortable with technology. Some good ones to list:

• Typing speed (include your WPM)
• CRM software (e.g. Salesforce, Zendesk)
• Microsoft Office (Word, Excel, Outlook)

Leave off outdated or irrelevant technical skills. For example, listing "Windows XP" or "Internet Explorer" will make your skills look obsolete. Stick to currently used technologies.

4. Keep ATS in mind

Many companies use Applicant Tracking Systems (ATS) to filter resumes based on keywords. To get past ATS, make sure your skills section includes relevant keywords from the job description.

For example, if the job requires experience with Zendesk, include "Zendesk" in your skills section. If it mentions "problem-solving", list that as one of your key skills.

However, avoid keyword stuffing. Only include skills you actually have. The goal is to show the ATS (and the hiring manager) that you're a good match, not trick the system.

Skills For Entry Level Customer Service Representative Resumes

Here are examples of popular skills from Entry Level Customer Service Representative job descriptions that you can include on your resume.

• Customer Service
• Customer Support
• Technical Support
• Customer Experience
• Microsoft Access
• SME management
• Social Media

Skills Word Cloud For Entry Level Customer Service Representative Resumes

This word cloud highlights the important keywords that appear on Entry Level Customer Service Representative job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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Entry Level Customer Service Representative Resumes

• Template #1: Entry Level Customer Service Representative
• Template #2: Entry Level Customer Service Representative
• Template #3: Entry Level Customer Service Representative
• Template #4: Customer Support Representative
• Template #5: Customer Service Agent
• Template #6: Customer Relationship Manager
• Template #7: Customer Engagement Specialist
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