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Patient Transfer and Access Center

Through the Patient Transfer and Access Center, providers can now request a transfer from their acute care hospital to Mass General Brigham hospitals—all with a single phone call.

Ensuring easy access to the right care, at the right time, in the right place

With a single phone call, the Mass General Brigham Patient Transfer and Access Center (PTAC) works with providers to facilitate efficient acute care hospital transfers to either Brigham and Women’s Hospital, Massachusetts General Hospital, or one of our acute care community hospitals. An integrated and centralized hub, the PTAC is staffed all day, every day by a knowledgeable, experienced, and coordinated team of access, bed, and case management specialists who will provide a seamless patient transfer.

Our team will assess the patient’s health, condition, and needs and use real-time, systemwide capacity data to match them to the most appropriate level and location for inpatient care. On a case-by-case basis, our team may explore the option to transfer the patient back to their original hospital for recovery, once care is complete.

How to transfer a patient

For providers looking to transfer a patient, please call us at 1-855-468-6642 (1-855 GO TO MGB).

When you call the Mass General Brigham PTAC, our staff will:

• Ask you to confirm your role and where you are calling from
• Ask for the patient’s information, including their name, date of birth, medical record number, as well as diagnosis, diagnostic studies and lab results to assess what type of transfer is needed
• Facilitate a phone call with a clinician

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MedStar Transfer Center

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MedSTAR Transport’s state-of-the-art Communications Center handles every patient need with just one call. Regardless of the situation, it expedites the referral, locates an admitting physician, and coordinates the transport to an appropriate facility. Its facility incorporates Global Positioning System (GPS) flight tracking, a real-time video link to MedStar Washington Hospital Center's helipad, eight workstations, four radio frequencies, and nearly 30 phone lines. The communications center is staffed 24 hours a day, seven days a week with paramedics and communications specialists.

Our services

Emergency access to all hospital resources across the MedStar Health system including:

• Cardiac and vascular services
• Neuroscience services
• Trauma / Burn / Emergency General Surgery
• Orthopedic services
• Surgical subspecialties
• Medical subspecialties

Coordinates all aspects of transfer including:

• Physician consultation
• Code Team activation
• Arranging bed
• Arranging transport

Please note this is only for hospital transfers. Transfer requests must be made by MedSTAR Transport  

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Referrals and Transfers

• Loyola Medicine Referral App

We're Committed to Strong Partnerships and Better Outcomes

When a patient is referred or transferred to Loyola Medicine, we view collaboration as a truly invaluable asset. We believe that through cooperation, we can find the most effective way to care for patients—care that goes beyond the medical condition to treat the whole person.

We are committed to a smooth transfer process and know how crucial clear, efficient communication is. With that in mind, we have a dedicated physician phone line for patient transfers:

Loyola Physician Transfer Line: 855-4-LOYOLA / 855-456-9652

We also have a dedicated phone line, for physicians only , to facilitate an appointment with a specialist:

Loyola Physician Referral Line: 708-327-DOCS / 708-327-3627

Our concierge service helps referring physicians navigate Loyola’s network of providers. Referral nurses are available Monday-Friday, 8 am – 5 pm, to facilitate and triage the appointment to the appropriate Loyola provider. Our nurses will work with the referring physician offices and the Loyola providers to ensure that the patient is seen within the timeframe requested or sooner, based on acuity. After hours, you may leave a message for a return call the next business day.

To streamline referrals, Loyola offers a free mobile app, Referral , which connects referring physicians with Loyola specialists.

When you refer a patient to Loyola, our commitment is to keep you informed of our diagnosis and treatment plan, as well as to refer the patient back to you for follow-up care.

Physicians who refer patients to Loyola can directly access their patients' electronic health records through LoyolaConnect, our secure physician site.

Learn about our accepted insurance plans .

LoyolaConnect Access - Click here to log in

Easily refer your patient to a Loyola Medicine specialist - Click here to learn more

Regional Patient Transfer Service

Patient Transfer Service was developed to better serve the needs of patients within our region, to improve access, and to facilitate patient transfers and direct admissions from area hospitals and community physicians.

Baystate Medical Center

Toll free number 1-877-790-2345 is available for direct admission and transfer requests.

HOW PATIENT TRANSFER WORKS

Experienced Patient Placement Managers (RNs) will manage your patient transfers and direct admission calls, and coordinate care between referring facility and the accepting physician.

When a transfer call or direct admission request is received, the Patient Placement Manager will page the appropriate physician identified to accept the transfer. Within fifteen minutes, the Patient Placement Manager will coordinate a three-way conference call between the requesting MD and accepting MD. Once the physician has accepted the transfer, the Patient Placement Manager will verify the level of care, locate the appropriate bed, facilitate coordination of patient transportation, initiate follow up communication with the referring organization or physician, and facilitate patient transfer to a Baystate Health hospital when the bed is available.

We look forward to working with you, and to receiving your feedback as we move forward with the Patient Transfer Service. Please don't hesitate to contact Alicia Meacham, Program Director at 413-794-1709 with questions about this service.

TEAM INCLUDES

Patient placement manager.

• Receives calls
• Collects patient information
• Facilitates handoff between MDs via conference line
• Conducts bed search
• Communicates with Admitting

Referring MD

• Provides clinical information for triage
• Hand-off to accepting MD

Accepting MD

• Communicates with referring MD within 15 minutes
• Evaluates and accepts transfer
• Collects patient information and confirms financial coverage pre-arrival
• Provides follow up communication to referring facility and/or ambulance service

Baystate Children's Hospital

To directly admit or transfer a pediatric patient to Baystate Children's Hospital, call 4-KIDS (413-794-5437)

How Patient Transfer Works

• Patient placement will set up a three way call with the resident holding the admission pager (the “Grid master”). The Grid master may need to first discuss the patient with the charge nurse and/or hospitalist on-call to determine whether there is a bed/staff available, and whether this is the appropriate level of care.
• The Grid master lets the charge nurse know about the admission and the patient is added to the bed board for patient tracking on the unit.
• Bed placement should be instructed to call the referring physician and family for the patient to come in after the request has been placed and an encounter made. If there will be a delay in getting a bed, the intermediary disposition (i.e., waiting in the office vs going home first) should be discussed with the referring physician. If the family arrives prior to a bed being available, or if they do not have a care encounter, the process will be delayed.

The Grid master is your main contact on the day of admission. After the day of admission, please call 413-794-2398 to be connected with the attending hospitalist caring for an admitted patient.

Conditions not appropriate for direct admission

• Being in respiratory distress / increased work of breathing
• Recent seizures, loss of consciousness, or change in mental status
• Concerns for cardiac problems
• Concerns over sepsis
• Immediate need for antibiotics, intravenous fluids, oxygen or respiratory treatments
• Bleeding from any site
• Acute traumatic injury

For non-elective admissions, patients will need to have been seen by a health care provider on the day of admission.

Grid Master/ On-call pediatric hospitalist

Additional contacts.

Pediatric Chief Resident or Hospitalist On-Call: 413-794-0000 Infants and Children’s Charge Nurse: 413-794-3410

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Expedite adult, pediatric and neonatal transfers with one call

University Hospitals Transfer Referral Center provides immediate and comprehensive round-the-clock services for adult and pediatric patients and serves as a central point of entry for transfers into University Hospitals Cleveland Medical Center and other system hospitals.

With just one phone call, our team of transfer liaisons will expedite the process and give you immediate access to our critical care transport teams, board-certified specialists and five Beacon Award-winning intensive care units. We streamline the transfer process and handle all the details so that you have more time to focus on patient care.

Please call 216-844-1111 or 800-421-9199 to speak with a transfer referral liaison.

Transfer Services

We offer a full range of services to hospitals, medical centers and emergency departments looking to transfer patients, including:

• Basic or advanced life support transports
• Critical Care Transport by ground ambulance, helicopter, or fixed-wing aircraft

Clinical Capabilities

We treat a wide variety of conditions at UH Cleveland Medical Center and our community facilities, including:

• Segment elevation myocardial infarction (STEMI)
• Ischemic or hemorrhagic strokes
• Intracranial hemorrhages including Epidural hematoma, Subdural hematoma and Subarachnoid hemorrhage
• Aortic syndromes including aneurysm, dissection, intramural thrombus and penetrating atherosclerotic aortic ulcer
• Fracture care (hip, ankle, long bone)

Critical Care

Our critical care transport team consists of a mobile intensive care unit (ICU), an ICU-trained nursing staff and a variety of technical capabilities, including:

• Intubation for airway issues
• Ventilators
• Balloon pumps
• Extracorporeal membrane oxygenation (ECMO) for respiratory and cardiac support
• Isolettes for premature babies

Benefits to using the UH Transfer Referral Center

Using the UH Transfer Referral Center offers a number of advantages to medical professionals that use our services:

• You won’t spend time trying to find out who is on call
• No multiple recordings to sift through
• Speak directly to one of our transfer referral liaisons, who can immediately begin processing the transfer/referral of your patient.
• While the physician-to-physician call takes place, our transfer referral liaisons will collect the patient information—eliminating the need for the physician to record any data.
• The Transfer Referral Center coordinates the bed assignment, eliminating the call to the bed office, and arranges transport for the patient so physicians are free to see other patients.
• Text messages (SMS) are sent to accepting physicians with the estimated time of patient arrival to streamline operations.

Why Transfer your Patient to UH Cleveland Medical Center and other system hospitals?

There are a number of reasons to use the UH Transfer Referral Center, including:

• Patient requires more advanced care
• To take advantage of one of the intensive care units at UH Cleveland Medical Center, the only hospital in Ohio with five Beacon Award-winning intensive care units for Critical Care Excellence
• Geographic convenience
• Medical specialty needs
• To see a specific physician or physician group

Transfer a Patient

UW Medicine hospital transfers

How to transfer a patient to a uw medicine hospital, hospitals that accept transfers.

• Airlift Northwest

Additional resources

The Transfer Center team includes specially trained registered nurses and Transfer Center coordinators who are available 24 hours a day, seven days a week to coordinate transfers into UW Medicine hospitals from the entire WWAMI region (Washington, Wyoming, Alaska, Montana and Idaho) and beyond.

Contact the UW Medicine Transfer Center

If you are a patient or family member inquiring about the status of a transfer, please contact the provider at the facility where the patient is currently located. 

For local Washington residents : Call 206.520.7575   For those outside of Washington state : Call the toll-free number 877.520.7575

Step 1 - Send face sheet 

We need this demographic information to create an MRN and help our physicians with their decision to accept a patient as quickly as possible. 

Fax to : 206.520.3252 or 206.744.6167  Email to : [email protected] (HIPPA compliant)

Step 2 - Send images 

Send images via PACS, Life Image, or secure email. 

PACS : Learn about how to send images via PACS

Life Image : Learn about how to send images via Life Image Email to : [email protected] (HIPPA compliant). Please follow our email guidelines below. 

• Images can also be sent via secure email (i.e., burns, hand, ophthalmology, complex wounds) 
• File format should be .jpeg
• Nothing over 10 megabytes

Step 3 - Call the Transfer Center 

When you call, one of our Transfer Center coordinators will complete an intake and remind you to fax a face sheet and send images as needed. We can help facilitate the transfer of clinical documentation to ensure continuity of care. Our transfer team can also help you coordinate air medical transport via Airlift Northwest . All calls to the Transfer Center are recorded for quality purposes. Call volumes may be high leading to longer wait times.   For local Washington residents : Call  206.520.7575 For those outside of Washington state : Call the toll-free number 877.520.7575  

During the phone call with our coordinator, be prepared to provide the following information:

• Patient's name and date of birth 
• Referring physician's name and phone number 
• Referring facility name and phone number 
• Diagnosis, acuity and current clinical condition 
• Requested treatment and specialty service 
• Information on whether you are requesting a consult or transfer 
• A patient who has an emergency medical condition (EMC) for which you are requesting transfer because your facility does not have the capacity or capabilities to provide the necessary stabilizing treatment for the EMC. 
• A patient who has an EMC and they (or their legally responsible medical decision-maker) are requesting a transfer to another facility. 
• An "inpatient" status patient at your facility (i.e., is currently admitted for inpatient care).

Step 4 - Clinical triage and discussion

Our Transfer Center team will connect the referring provider with the appropriate UW Medicine physician to discuss the patient's condition. Decisions to transfer are evaluated based on the required level of care, capacity, approval of the accepting physician and other factors. All calls to the Transfer Center are recorded for quality purposes.

Step 5 - Physical transfer of the patient

If accepted, our team will advise you when to set up transport. Please do not send a patient to UW Medicine until directed by our Transfer Center team. When transferring a patient, be sure to send the following physical copies:

• Printed medical history and physical (H&P)
• Printed discharge summary
• Send only if images were not electronically sent

Be sure to inform your patients of UW Medicine's COVID-19 visitor policies . Patients can also text "visitor" to 206.520.5000 for more information.

Harborview Medical Center 325 9th Ave., Seattle, WA 98104

UW Medical Center – Montlake 1959 NE Pacific St., Seattle, WA 98195

UW Medical Center – Northwest 1550 N 115th St., Seattle, WA 98133

Valley Medical Center 400 South 43rd Street., Renton, WA 98055

Hospitals outside of UW Medicine

If you are located in Washington state and are looking to transfer to other hospitals outside of UW Medicine, consider contacting the Washington Medical Coordination Center (WMCC) .

For local Washington residents : Call 206.520.7222 For those outside of Washington state : Call the toll-free number 877.520.7222  

EMERGENCY TRANSFER

When air transport is necessary, we recommend the referring hospital use Airlift Northwest, but ultimately, we must abide by the transferring physician’s decision, as it is that person’s responsibility to decide what transport mode and service will be used.

Requests for air medical transport can be initiated by the UW Medicine Transfer Center and relayed to the Airlift Northwest Communications Center 800.426.2430 for immediate transport upon acceptance.

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Patient Referrals, Consultations and Transfers

How do i consult a physician or transfer a patient to the university of chicago medicine comer children’s hospital, for assistance, call 877-uc-kid-md (877-825-4363)., step 1: gather patient information and complete the comer children’s new patient referral form..

Required information:

• Name and date of birth of patient
• Current clinical condition
• Medical service(s) required
• Current location of the patient
• Contact information for the current physician

Download the New Patient Referral Form

Step 2: Contact Comer Children’s in one of the following ways.

Call 877-UC-KID-MD (877-825-4363) and choose from the following options:

• Press 1 to initiate a pediatric transfer.
• Press 2 to consult with a subspecialist.
• Press 3 to refer and schedule a patient ambulatory appointment.

All patient transfer calls are facilitated by UChicago Medicine’s Aeromedical Network (UCAN) team  and include both a transfer center nurse and a pediatric physician. Including appropriate team members on the initial phone call, streamlines the information gathering process and may only require this one point of contact.

Patient consultations are provided by an on-call attending physician. Comer Children’s also employs pediatric hospital medicine specialists who are on-call 24 hours a day to provide additional expertise.

[email protected]  

773-926-0127

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Consult & Transfer Center

Providing 24-hour hospital-to-hospital consult and transfer services for Strong Memorial Hospital and Highland Hospital

Adult Medical/Surgical or Pediatric (non-newborn) Consult or Transfer

• (585) 273-4344   or   (585) 275-4999   (local)
• (800) 499-9298   (toll-free)
• (585) 256-3156 (fax)

Pediatric Neonatal Transport

• (585) 275-2198

Pediatric Transport

• (585) 273-1500

The Transfer Center Nurse Coordinator will connect referring providers with attending physicians from the University of Rochester Medical Center and/or Highland Hospital.

Other Patient Populations

Maternity patients.

Please contact the Finger Lakes Regional Perinatal Center at Strong Memorial Hospital at:

• (585) 275-5222 or (585) 275-7808

Psychiatric Patients

Please contact the Comprehensive Psychiatric Emergency Program (CPEP) :

• (585) 275-4501

Other Services

In addition to expediting patient transfers, the Strong Consult and Transfer Center will assist physicians after hours with:

• Scheduling a physician-to-physician consultation
• Information about University of Rochester/Strong Health clinical services
• Information about patients referred to Highland or Strong Memorial Hospital

Nurse coordinators will:

• Help identify which service should be contacted to assist referring providers with medical consults or potential transfers
• Request the patient's demographic information be faxed to the Transfer Center (585) 256-3156
• Arrange a conference call (call may be recorded) with an attending physician to discuss possible consult to transfer
• Secure an appropriate inpatient bed at either Strong Memorial or Highland Hospital
• Facilitate nurse-to-nurse report prior to transfer
• Coordinate critical care transport as needed for burn, cardiac and trauma patients

Streamlining the Transfer Process

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Find a UVA Health Provider

At UVA Health System, we are continually evaluating our procedures to ensure we are providing optimal access to care. Your satisfaction with the patient transfer process has been a key consideration this year, and after careful review, we have made improvements we hope will allow for more streamlined service and a reliable, timely response to transfer requests.

For those requesting to transfer patients to UVA, the process will appear unchanged, with the exception of the phone number required. Behind the scenes, however, we have established our own internal response team within our Transfer Center. These 12 new personnel are medics — not call center operators — who have up to 30 years of experience in the medical field. This means they are better prepared to appropriately triage patients based on information provided. They can more easily detect patients who are emergent and they know which clinicians to contact for consultation.

“We now have Medic Transfer Coordinators working the transfer service 24-7,” says Transfer Center Manager Sarah Souter. “By asking key clinical questions, they can better guide calls to the appropriate service line, and can be a better monitor of patient conditions if changes occur.”

In addition, a new note section in Epic will allow UVA to record and track this information over time so that when a patient arrives, UVA’s team is well aware of their current status. “Now we have real-time clinical information that allows us to place patients appropriately from the start,” Souter says.

Because the transfer team will be co-located with the UVA Bed Center, there will also be greater transparency in terms of bed availability. “This will allow us to better estimate when exactly a bed will be available and provide a clear ETA to referring hospitals,” says Souter.

If you would like to transfer a patient to UVA Medical Center, call 844.XFERUVA (844.933.7882).

To learn more about these changes, feel free to contact our Physician Relations team .

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Inter County Transfers

An Inter County Transfer (ICT) is the transfer of Medi-Cal (MC) benefits from one county to another to ensure no interruption or overlap of MC benefits when a client permanently moves from one county to another within California. The client must not be required to complete a new application when moving active MC benefits between counties in California. MC cases must remain active throughout the ICT period with no interruption in benefits. The Receiving County must make every effort to contact the Sending County, and not the client, for needed information/verification.

For the purpose of ICT counties are described as either the sending or receiving county, as follows:

• The county where the client moved from (former county of residence)
• The county where the client moved to (new county of residence)

Important: If a client reports an Out of State address, the EW must discontinue the case and send an adequate Notice of Action, no ICT is required. If a client is temporarily residing in another county or State, an eICT must NOT be initiated.

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