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Top ten hr trends for the 2023 workplace.
Top Ten HR Trends for the 2023 Workplace
As we enter 2023, the future of work has become the now of work. Many of the changes which started during the pandemic were accelerated and have become permanent aspects of our working lives.
Just as I have done in 2016, 2017 , 2018 , 2019 , 2020, 2021, and 2022, here is my countdown of what you should include on your HR roadmap for 2023.
#1 Employee Well-Being Is A Human Imperative
Workplace stress is on the rise and companies are creating workplaces to be engines of well-being. Experiencing stress at work impacts the individual worker and the worker’s relationships with friends, family, and co-workers. The recent Surgeon General report on Mental Health and Well-being reports 81% of workers say they will be looking for workplaces that support mental health in the future.
Delta Air Lines is one example of how a company is pursuing a well-being people strategy that focuses on the whole person, not just the individual worker. Delta Air Lines CEO, Ed Bastian, started by creating a new position with the appointment of Dr. Henry Ting, as the first Chief Health and Well-being Officer .
Best 5% interest savings accounts of 2024.
As part of this strategy, Dr. Ting , along with Dr. Nilay Shah and Dr. Shaheen Kurani in partnership with FLORENS , launched the Flourishing Index Survey in 2022. Nearly 24,000 Delta employees from across the globe answered the survey dedicated to understanding their health and well-being. In addition, more than 250 qualitative interviews with Delta Employees were conducted to identify immediate opportunities for well-being interventions.
Some of these include:
Dr. Shah believes that embedding well-being into the culture of Delta is the first step along a journey for employees to flourish at work, at home, and in their communities.
#2 Skills-Based Hiring Is On The Rise As Companies Recruit For Potential Rather Than Degrees
Recent research by Remote shows skills-based hiring is up 63% in the past year as more employers value experience over academic qualifications.
In addition to broadening the talent pool for employers, skills-based hiring helps to remove career and salary barriers for over two-thirds of adults in the United States who do not have a bachelor’s degree. For employers, skills-based hiring broadens the talent pool, increases the speed to hire, and adds greater diversity of thought in the workforce.
This shift is accelerating as a growing number of professions, such as those in computer support and software engineering, do not need a degree to perform their robs. The Burning Glass Institute analyzed millions of online job listings and found that the number of jobs requiring a college degree dropped from 51% in 2017 to 44% in 2021.
The shift toward skills-based hiring will accelerate in 2023 as skills emerge as the currency of the labor market.
#3 The Future Of Work Is Flexibility For All Employees
Flexibility is the ability to choose one’s work schedule and it no longer means just working remotely. It can mean working four or even three days a week, while working longer hours each day.
In an Executive Networks Global Research study of 1,301 workers, entitled The 2023 Future of Working and Learning Report, when we asked what matters most in terms of flexible work, more knowledge workers and frontline workers selected flexibility in when work gets done over flexibility in where work happens.
For knowledge workers, working asynchronously requires an employer to make a cultural shift where work life boundaries are respected, workers are trusted to do their jobs outside of a traditional 9-5 workday, and employers set guardrails on where live synchronous work can take place.
Flexibility in work schedules is also possible for frontline workers. For example, Chick-Fil-A allows workers the ability to work 13-14 hours on three consecutive days with full time pay, which has resulted in increased employee retention.
Work flexibility is clearly something desired by all segments of workers. This is not just a benefit in a tight labor market. We need to ask ourselves what new work rhythms can we create that will allow flexibility for all workers?
#4 Hybrid Learning Will Force Companies To Re-Invent Their Brick-And-Mortar Corporate Academies
GE Crotonville, one of the oldest corporate academies, is for sale. One of the reasons cited is the need to deliver learning closer to where work happens.
GE is not alone in re-thinking a brick-and-mortar corporate academy. Executive Networks research, conducted with 515 global heads of learning and development in partnership with NovoEd , found that nearly six out of ten learning leaders believe the growth of hybrid working and learning will lead to a re-invention of the traditional brick-and-mortar corporate academy.
The expectation that online and hybrid learning would be a temporary accommodation has evolved to companies questioning the role and purpose of a brick-and-mortar corporate academy. As Vincent Maurin, e-Academy lead at Arcelor Mittal, a steel and mining company, says, “we are very much in an experiential mode in re-thinking the physical structure of ArcelorMittal University. We are envisioning pop-up campuses, so learning happens where employees are. The concept of a pop-up campus should be flexible and ranges from using streaming technology to multiple locations, to a creating a live studio experience.”
These experiments point to a future where corporate academies will be omni-channel - where learners engage where they are, whether that is in person at a corporate headquarters, in a satellite office, a pop-up space, or online.
#5 ESG Reporting Will Expand Beyond Compliance To Attract Talent
The importance of ESG (environmental, social, and governance) reporting is increasing due to new regulatory requirements and pressure from investors, boards of directors, and a range of stakeholders from current and prospective employees to consumers.
Ninety-two percent of S&P 500 companies and seventy percent of Russell 1000 companies published sustainability reports in 2020, according to Governance & Accountability Institute , including the Cisco Purpose Report and Arrow Electronics ESG Report. In fact, accountability for ESG goals has become a factor in executive level variable compensation. Our research at Executive Networks, entitled The CHRO of the Future , reports that one-third of companies include ESG metrics in executive level variable compensation plans.
Transparency of ESG performance will become the norm. One example is the new EU Corporate Sustainability Reporting Directive , mandating that companies regularly disclose information on their ESG impact and are subject to independent auditing and certification. Some companies are even creating a new C-suite title, Chief ESG Officer.
For HR and business leaders, the S in ESG will have heightened importance as both new regulations and boards of directors are leaning into talent issues like talent acquisition and retention, diversity of new hires and current workers, development of next generation talent, and pay equity and transparency.
But this is not just an issue for the board. A recent study by Nielsen found 48% of consumers care about ESG, including 83% of millennials. According to a Harvard Business Review study , 9 out of 10 employees said they would trade a portion of their life’s earnings for greater meaning at work.
Scott Walker, CEO of XpertHR , says “Business and HR leaders need to develop a strategy to address the transformational impact ESG reporting will have on their company and be proactive in aligning the company’s corporate strategy to ESG-related impacts.”
#6 Human Skills Are The New Hard Skills For The Future Of Work
The “great disruption” in skills is underway. According to BCG and Emsi Burning Glass , over one third of the top 20 skills in job postings for the average job has changed since 2016.
What skills are needed for a future workplace where one billion jobs will be transformed by technology by 2030? Pearson’s Skills Outlook report on “Power Skills” analyzed labor market trends in four major economies – US, UK, Australia, and Canada – and found that, while technical skills remain highly valued, the top five most sought-after skills that employers are seeking today are all human:
Looking ahead to 2026, the Pearson Skill Outlook identified three additional human skills:
John Rogers, Vice President of Strategic Accounts and Partnerships at Pearson, reinforces the need to focus on developing human skills in a future of increased digitalization, “we are seeing the level of proficiency in human skills is important across all job roles, and they will be critical to one’s future employability, and underpinning all of this, is one’s commitment to continuous learning.”
Business and HR leaders have always known that human skills are critical, but now we’re seeing a heightened demand for them as they become the “new hard skills.” They rely on human connections, the ability to lead others, and they cannot be automated.
#7 Hybrid Working Is Here to Stay and Success Starts With Defining It
Hybrid working is the new normal. McKinsey predicts nine out of ten organizations will be combining remote and on-site working in the coming years . A survey conducted by ZipRecruiter finds job seekers said they would take a 14 % pay cut to work remotely.
As hybrid working becomes the permanent way of working, HR and business leaders need to set clear principles for success, rather than mandate policies.
First, start with defining what hybrid means in the organization. It’s a lot more complicated than the number of days one works remote or in the office. Tiffiney Fort is Chief Orchestration Officer, Hybrid Strategy and Team Solutions for Cisco, a newly created role and one I profiled in the HBR article, 21 HR Jobs of the Future . Fort advises companies to first define the continuum of their hybrid work model, which at Cisco ranges from hybrid on-site first, hybrid off-site first, and hybrid mixed, combining both on-site first and off-site first on a weekly or monthly basis.
Before an employee starts to work in a hybrid model, the worker and team leader need to agree on guidelines to ensure inclusivity by defining the workspaces where work will happen, the technology tools needed, the team norms, core collaboration hours, and rituals for success.
To kick off a conversation about hybrid working, Fort advises, “start by discussing how employees can balance their well-being, engagement, and productivity. We have learned not to start by discussing how many days per week people should work in or out of the office at all.”
#8 The Future Of The Office Will Be To Bring The Off-Site Vibe On-Site
As companies and employees grow accustomed to hybrid and remote work, the large, prestigious corporate office is being forced to redesign. Workers continue to demand flexible work arrangements, while employers believe physical presence is still needed. Recent research from Microsoft based on 122 billion email exchanges and 2.3 billion meeting interactions shows interactions with employees’ immediate teams and close networks strengthened during remote work, but, the interactions with secondary networks are shrinking . This is leading to missing moments of innovation and a need to provide employees with a reason to return to the office.
Against a backdrop of surplus office space, estimated between 20-40% in the U.S . (depending on the city), Phil Kirschner, Associate Partner, McKinsey & Company, believes “a re-imagination of the real estate function is critical and needs to include a focus on both employee experience and the re-purpose of unused office space.”
“This is already happening,” says Kirschner, “as a growing number of heads of real estate are reporting to CHROs and innovative uses are being found for excess space which include turning them into collaboration spaces for employees and spaces to hold community events.”
Dropbox, a virtual first company, has been converting some of its offices into Dropbox Studios . These spaces are designed to be “magical community spaces”, combining a coffee shop, collaborative space, group training spaces, and creating what I call the “off-site, on-site.” To help other companies, Dropbox released a Virtual First Toolkit capturing these lessons.
#9 Humans And Bots Create A New Blended Workforce
We used to think of the blended workforce as being a combination of full-time, part-time, and gig workers, but the increased use of automation has changed the definition of a blended workforce. Executive Networks’ CHRO of the Future research highlighted a changing composition of the workforce to include less reliance on full-time employees, and an increase in part-time workers and gig workers. The biggest percentage change forecasted by our sample of CHROs was greater usage of digital automation assistance (bots) by 2025.
Clearly, HR automation delivers value in increasing the speed to hire and enhancing the employee experience by providing more self-service solutions. As we think about the future blended workforce, we must be aware of the need to regularly conduct audits of these AI tools to ensure the data behind the algorithms is unbiased. This is already being required in some states such as New York, where a recent New York City statute passed in December 2021 requires that AI and algorithm-based technologies for recruiting, hiring, or promotion be audited for bias before being used. Ensuring AI is both transparent and explainable is a byproduct of this new blended workforce.
#10 HR Burnout Is A Crisis That Needs To Be Addressed
It's more important than ever to check in with your HR team members regularly. They have been on the frontline of massive changes in the workplace that go well beyond people management. They are dealing with mental health and well-being issues, business continuity, return to office plans, furloughs, and working and learning remotely. Recent SHRM research conducted among 726 HR practitioners in seven countries finds 42% of HR teams struggling with burnout.
No wonder, LinkedIn data finds , HR had the highest turnover rate in the past 12 months (higher than sales, IT and engineering). Executive Networks’ 2023 Future of Working and Learning Report also finds that 41% of HR professionals are likely or very likely to consider leaving their current employer in the next year, which is much higher in comparison to business leaders (29%), knowledge workers (19%), and frontline workers (22%).
The HR burnout crisis is more than a casualty of the pandemic. It points to how much the role of HR has evolved to be more complex, strategic, and cross-functional. Just as CFOs increased their scope since the financial crisis, HR has done the same in the last three years. Leaders must understand the magnitude of the changes impacting HR and provide them with enhanced training, access to coaching, and a recognition and appreciation of their enhanced role to the success of the organization.
What’s important to you as you reflect on your 2023 HR Playbook?
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In This Article
To keep up with the ever-changing HR scene, you’ve got to prepare for the changing tides. After all, isn’t success the result of preparation meeting opportunity? With that in mind, if you’re ready to strategize your workplace and see what’s shaking up the work world, look no further than this year’s HR trends!
From the widespread adoption of hybrid work models to the integration of AI and predictive analytics, staying ahead means understanding and embracing these trends. Let’s delve into the key HR trends for 2024 and how they are transforming the modern workplace.
Understanding annual industry shifts is crucial for businesses looking to keep up. To make keeping up with those changes more straightforward, we’ve consulted industry leaders and experts to learn the top HR trends, empowering you to make informed organizational decisions.
According to Dave Millner, founder and consulting partner at HR Curator , “This is an exciting time to be in HR, and if challenge, innovation, change and personal growth are of interest to you, then stick around.”
Let’s find out why!
1. setting the hybrid work model for collaboration.
A flexible work model accommodates the workforce’s diverse needs. As a result, the shift to hybrid and remote work models continues to gain momentum in 2024.
For one, businesses save money with reduced office space requirements, utilities and overhead costs with hybrid and remote work models. More importantly, this gives employees more control over their work-life balance, reducing commuting time and increasing job satisfaction, which can help attract and retain employees.
Giants like Ford, Microsoft, and Amazon have joined the hybrid work bandwagon , reducing office space requirements and overhead costs.
According to an AT&T study , hybrid work is expected to surge to 81% by 2024. Currently, most businesses are actively implementing or considering adopting a permanent hybrid work model, securing its place in the future of human resources.
As experts Mark Mortensen suggest, creating a psychologically safe environment and understanding the workforce’s diverse needs are paramount for seamless collaboration. Here was their take on the podcast — from David Green’s podcast “ How To Foster Collaboration Between Hybrid Working Teams” :
Get in there, have conversations, try and understand the experience of people and the needs of people and do that in an environment that is psychologically safe, where people feel like they can be honest and open because also, you won’t be successful if you only get the veneered version written on the surface.”
Key Question: Are you ready to make generative AI part of your strategic initiatives?
Generative AI is a transformative force in HR, streamlining talent acquisition, employee engagement, and workforce management. Its applications range from crafting personalized job descriptions to developing virtual assistants for routine HR inquiries.
It enables the creation of personalized job descriptions and virtual assistants to handle routine HR inquiries, enhancing efficiency and freeing HR professionals for strategic tasks.
HR vendors are actively developing and deploying generative AI to streamline and enhance different aspects of talent acquisition, employee engagement and workforce management.
For instance, generative AI algorithms can help create job descriptions and postings by analyzing vast datasets to determine the most effective wording to use.
According to a recent McKinsey report :
Right now, if you’re an organization with tens of thousands of applicants, you may or may not have super customized ways of reaching out to the people who have applied. With generative AI, you can include much more personalization about the candidate, the job, and what other jobs may be available if there’s a reason the applicant isn’t a fit. All those things are made immensely easier and faster through generative AI.”
Companies are also harnessing generative AI to develop interactive chatbots or virtual assistants to handle routine HR inquiries and provide prompt responses. This frees up HR professionals to focus on more strategic tasks.
With all the hype, it’s no surprise that the generative AI in the HR market will be worth around $1,669.3 million by 2032.
However, despite its roaring popularity, generative AI, just like any other technology, isn’t a silver bullet. Another McKinsey report provides some perspective:
Excitement over this technology is palpable, and early pilots are compelling. However, fully realizing the technology’s benefits takes time, and leaders in business and society still have considerable challenges to address. These include managing the risks inherent in generative AI, determining what new skills and capabilities the workforce will need, and rethinking core business processes such as retraining and developing new skills.”
One question that arises on the hot topic of AI in HR is how HR teams can ensure the ethical use of data and maintain privacy. Human resource specialist Sahana Rao expands on this concept when we asked her about the rise of AI and how HR professionals can ensure ethical use of data and privacy:
It is an ongoing process for an HR specialist that requires vigilance, adaptability and commitment to ethical principles. First of all, a clear and transparent communication to employees on how AI will be used in HR analytics while addressing the concerns about privacy will go a long way in building trust. “Secondly, wherever possible implementing techniques of anonymization and pseudonymisation to protect individual identities in data sets will be meaningful. Thirdly, obtaining explicit consent from employees safeguards data processing interest and ensures adherence to GDPR (General Data Protection Regulation). “Last but not least, ensuring robust data security measures, conducting regular audits, reviewing compliance and scrutinizing ethical algorithms of AI will uphold the use of data and maintain privacy.”
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Key Question: Do you know the difference between managers and leaders and the impact of negative management experiences? Per a recent Forbes article by Steve Taplin about the distinction between managers and leaders, “Leaders consider people, and managers get motivation from team success.”
In the article, Taplin explains why better leadership is critical:
Many workers, in my experience, say they left a job because of their manager, revealing serious issues among office workers who want promotions and want to make a difference at the corporate level. Consequently, bad management is a huge problem from a talent perspective.”
While managers can be leaders, this is only sometimes the case. Modern leadership is evolving into a more human-centric approach. Businesses with corporate structures tend to blur the lines between management and leadership roles, leading to a mixed organizational culture.
Encouraging leaders to prioritize communication, teamwork, and employee recognition fosters a healthy organizational culture. Self-reflection is also vital for leaders to remove obstacles to effective leadership and navigate an increasingly complex world.
What does it entail? Reworked lists the following ways to encourage leaders toward human leadership:
Besides company initiatives, leadership expert Kerry Azar emphasizes the need for self-reflection to become “radically human” and remove obstacles to effective leadership:
While our world is becoming increasingly complex and unpredictable, it’s also providing us with countless opportunities to reflect on what leadership means and to actively develop the mindset, skills and tools that support outstanding leadership. “If leadership is about becoming ‘radically human,’ then there’s one thing we can do daily. Ask ourselves, ‘How am I getting in my own way?’ Answer truthfully and be prepared to act.”
Key Question: How are you utilizing data for effective decision-making? Predictive analytics and workforce analytics are game-changers in HR, empowering professionals to manage employees proactively. Harnessing the power of data empowers HR professionals to be proactive rather than reactive in managing employees.
According to Rao:
AI and predictive analytics together contribute to a more agile, responsive and forward-looking approach to managing the workforce in alignment with organizational goals. AI examines historical statistics, market trends, dynamic business conditions, demographic data, upcoming projects and other pertinent aspects, which enables firms to predict manpower demands, plan for growth and help make informed decisions about recruitment.”
The SHRM article Predictive Analytics Can Help Companies Manage Talent But Only if They Ask the Right Questions says:
Organizations of all sizes can benefit from studying their past and present data and using it to anticipate the future and how they should react. It’s important to note that predictive analytics doesn’t simply mean perpetuating past patterns into the future.“
From performance management to succession planning, data-driven strategies optimize processes for success.
It’s also important to note that as workforce analytics and predictive analytics continue to evolve, organizations must harness data ethically, prioritizing privacy standards to protect employees’ rights and well-being. Predictive analytics ensures organizations don’t merely perpetuate past patterns but anticipate and react to the future.
Key Question: Change is inevitable. Are you ready for the unexpected?
Recent years have emphasized the importance of change management in navigating workplace challenges. Change management is a systematic process aimed at helping individuals and organizations adapt to shifts in goals, processes or technologies. It aims to implement efficient strategies to execute changes, control them and help people adapt with minimal hindrances.
Here are some factors to consider while you’re strategizing for change management:
A Forbes advisor article discusses the following principles of change management by Harvard Business School professor John Kotter:
Get representatives from across your organization involved at every stage of a change process—from identifying challenges and planning improvements to implementation and reflection. “When the people in your organization are involved in identifying challenges and recommending improvements, they’ll understand the reasoning behind changed processes and new initiatives. They’ll be invested in improvement. “Putting hard data behind organizational decisions is smart, but implementing change requires more. It also requires employees to be inspired by what the change will mean for their day-to-day work and the organization’s ability to fulfill its mission. “You need both the technical skills to manage projects, make a plan and oversee deliverables; and the emotional skills to communicate a vision, inspire action and empathize with concerns.”
Key Question: Do you recognize the key areas of people analytics and how they shape overall job performance?
According to a SHRM’s Research , 71% of HR executives using people analytics say it’s crucial in their organization’s HR strategy.
A Forbes article describes people analytics as:
A data collection concerning human capital and workers’ performance within an organization. But this practice also turns information into actionable and meaningful insights that HR and PA specialists use to enhance business performance and employee experience.”
A report titled Impacting Business Value: Leading Companies in People Analytics highlights the following key areas in which people analytics add value:
Key Question: Are your employees showing signs of satisfaction or burnout?
Employee well-being has taken center stage over the past couple of years, and for good reason.
A recent Forbes article found that 76% of employees experience workplace burnout at some point, and 40% of US workers express that their jobs negatively impact their mental well-being.
Burnout isn’t just a minor hassle. It can harm overall performance, elevating turnover rates, increasing absenteeism and costing businesses 15% to 20% of payroll , primarily due to voluntary turnover.
So, when burnout seems high, it’s the first signal the organization itself, rather than individual employees, needs to make systemic adjustments.
The concept of “ The Healthy Organization ” has emerged to address these issues. This holistic approach focuses on physical health, mental well-being, financial fitness, social health, safe workplaces and cultivating a healthy culture. The Healthy Organization framework includes the following elements:
It’s safe to say that transitioning to a healthy organization promises improved productivity, employee satisfaction and higher retention rates. Combatting burnout requires systemic adjustments, and transitioning to a healthy organization promises improved productivity and higher retention rates.
Key Question: Are you prioritizing diversity, equity, and inclusion?
Diversity, equity and inclusion are buzzwords in most organizations, and rightfully so. DEI initiatives have become paramount in addressing workplace biases, discrimination, harassment, and disparities.
The Centre for the New Economy and Society reported that multiple U.S. companies have committed to enhancing their DEI, with 2,200 CEOs and presidents pledging to foster more inclusive workplaces. The global DEI market was valued at $7.5 billion in 2020 and will reach $15.4 billion by 2026. The need for DEI has also increased with the evolving work models — from in-person to virtual and hybrid environments.
Companies are increasingly investing in DEI, with 79% planning to boost DEI budgets in 2022. However, a mere financial commitment isn’t enough; developing DEI leaders is crucial to drive positive cultural change.
The report also noted that only 13% of senior executives proactively support DEI initiatives. Going forward, this highlights the need to develop more DEI leaders to positively change workplace behavior and culture.
According to a recent Forbes article , companies can use the following metrics to improve DEI:
Employee Resource Groups (ERGs) provide essential support for various groups, fostering an inclusive workplace. According to one report , these networks “provide a place for women, veterans, LGBT employees, people of color, people with disabilities, working parents and others to connect and help ensure that the workplace welcomes and supports their productivity.”
In the modern workplace, part of ensuring diversity and inclusion is overseeing AI systems. What steps can you take as an HR professional to minimize biases and foster diversity? Sahana Rao summarizes:
Collaborate with data scientists, ethicists and diversity experts throughout the development process to help identify and address biases. Also, actively test and validate models for incorporating DEI features and strategies. Further, implement regular bias assessments and audits to identify and rectify AI algorithms, ensuring transparency in AI decision-making. Promote human-in-the-loop systems for human oversight and intervention. Ensure regular sensitivity training on bias, diversity, equity and inclusion for the development team.”
In a dynamic work environment, companies can never be prepared enough. Professor Steven Cates suggested some tips to strategize better for shifts in HR administration:
As the HR landscape evolves, companies must remain agile and responsive. Strategies for the future include engaging employees efficiently, fostering daily virtual interactions for remote employees, providing training and career development opportunities and regularly checking employee mental health.
The future of HR holds exciting surprises as it seamlessly integrates AI into recruitment, talent management and predictive analytics. By embracing these trends and preparing for the future, companies can ensure their continued success in this rapidly changing HR landscape.
If these HR trends have revealed problems in your organization that require HR tools, or you’re just looking to improve your HR software, check out our free comparison report to help you choose from the many products and features available.
Which stood out to you as the key HR trends for 2023? Share your thoughts in the comments below!
With over 10 years of experience, Sahana Rao is a distinguished Human Resources Specialist with an educational background in Engineering and Management Studies, focusing on Human Resources and talent management. She currently works as a Human Resources Specialist for the PAteam and has recently been recognized as a “Top HR Voice” on LinkedIn.
Her academic background demonstrates her dedication to a comprehensive grasp of the business realm. Equipped with a solid foundation in Management Studies and specializing in Human Resources and Talent Management, she has forged a distinctive career path that seamlessly combines technical expertise with a people-centric approach.
From designing effective hiring strategies to executing sourcing and recruitment initiatives, Sahana has consistently shown her ability to identify, support and foster talent. Her expertise extends into Talent Management, where she has played a pivotal role in shaping and retaining high-performing teams. As an HR professional, she embraces trends and helps drive organizational growth through innovative HR practices.
David Millner has a business background, followed by 30 years of internal and external consulting experience in NatWest, Kenexa, and IBM. Dave worked directly with different global and multi-national organizations, offering organizational effectiveness-based solutions to future-proof their businesses.
He is a regular presenter at HR conferences promoting the role of technology and people analytics to demonstrate tangible business value. His first book ‘Introduction to People Analytics’ on the changing role of HR and the increasing demand for data insights launched in April 2020.
He’s regarded as a social media guru through @HRCurator and is listed as one of the Most Influential People on Twitter in several HR subject areas. He’s an Associate with CRF, Hult Ashridge Business School, the Centre for Effective Organizations at USC, and an Advisor to iPsychTec.
Professor Steven Cates is a Graduate Professor of Human Resource Management in the School of Business and Information Technology at Purdue University Global, the first online university to offer “extreme personalization” to working adult students. He has over 30 years of managerial experience in all facets of HR and over 20 years of collegiate instruction experience in business at both the undergraduate and graduate levels. He is certified through the Society of Human Resource Management and specializes in employment law, diversity issues, talent management, and strategic human resource management. In addition, he has authored over 100 publications in HR management and marketing and served on dissertation committees.
This is a great read; thank you!
Great article.
Thanks for sharing a very nice and informative Article which is very useful for HR professionals.
Thank you so much for sharing this insightful thoughts. This will help HR Professionals, CEOs and leaders who still believe in the former or traditional way of doing things to sit up in 2023, if not, their “Talents” would quickly find alternatives.
Thanks for HR trends article. This one is useful. Keep sharing good information and trends in our HRD area.
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Nice and great post! Your article helps me a lot in my research and analysis of HR Software
wow, what a great word/Article. More wisdom by GOD Grace
Great article!! I’m doing a school project and I will need to interview someone in a HR position. If you would like to be apart of it please don’t hesitate to reach out.
Highly educative and simple to understand. Thanks for all these write ups.
Thanks for sharing this amazing piece of content. This one is really helpful for most of the newbie and the experienced one can also learn some points.
It is a great website and nice information share. I want to thank you. You can provide me good information about the human resources jobs. Keep up the good work.
I love to read your blog. It gives me more ideas on how to deal with this HR trends. Thanks and keep Sharing.
Thank you for the informative post. I am a student taking CIPD the rise of artificial intelligence and gig economy will surely impact on the future HR roles. My greatest worry is that HR as it is today may greatly be disrupted and HR rendered obsolete
Thanks for sharing this top 12 global trends in HR. After the pandemic since remote work is here to stay so these points are necessary for any organization.
It’s been interesting to see many companies are adapting to remote work. We appreciate the comment!
Hi, are these all trends specific to India. I am working on a case study it would be a great help if you could confirm. Thanks
Hello, Mansi. These trends serve the whole HR market. There may be a few differences in India, but most of these trends are universal around the world.
Thank you Zachary Totah for the informative article. I wish to share this with my peer groups. I will be sharing the website address with them . Thank you once again.
Very nicely summarized. It imparts very indepth knowledge.
Hello, It is a very interesting content! I would like to talk about one part for my school assignment. However, I can’t find the date of publication of this article? (It will help me for the referencing).
Thanking you in advance,
This article is very well summarised and of great help. I am writing a similar article on changing HR trends and would like to use this as a reference. It would be helpful if I could know the publishing details of this article ( date, year etc)
Hi Sarah, glad to hear it! The article was updated in January of this year.
Hi Thank you so much!
Important point. It’s helpful.
Nicely summarized
Thanks, Andre!
Your article nailed the focus of HR going forward and provided specific strategies for the Organizational Guidance System to move from descriptive to prescriptive. You have the perfect balance between “big picture” overview and boots on the ground implementation.
Thanks for the kind words, Amy. Glad you found it helpful–we’re lucky to work with experts who can provide insights for our audience.
thanks for the valuable information. can you please tell me What are the current trends in natural resources management ?
wonderful… I made a copy to translate it (to Persian) soon -if you wouldn`t mind. Thanks a million.
Thanks for reading, Ameneh, glad you enjoyed it.
great work !!!
Thanks Oussama, glad you enjoyed it!
Very interesting and different ideas you have put up in this article. Thank you for adding to our knowledge with these insightful points and everything is explained really well. Keep sharing such articles! 🙂
Thanks for the valuable article. very informative, well explained, and illustrated. Wish you all the Best. Osama
Thanks for the feedback, glad you found the article helpful!
Very educative & informative articles. Thanks for sharing.
Happy to hear it, Rajjan, thanks for the comment!
Great Article. Its really informative and innovative. keep posting with latest updates. Thanks for sharing such a good blog.
Thanks for the kind words, Debora. Glad you found it helpful!
Thank you for sharing some tips.
Glad to help, Skye. Thanks for reading!
I am a student in Colorado Technical Unversity going thought a BA in Business administration with a concentration in Human resource management I will be graduating in 2021 what advice would you give to find employment within HR with no work experience.
Hi Carmon, unfortunately our expertise is with software selection, so I can’t make any specific recommendations on how to start an HR career. As with many jobs, getting internships is probably a good idea. You could also check out SHRM and similar sites, which may have info more along the lines you’re looking for. Best of luck!
I found your article very informative & useful. Thanks for sharing!
I’m glad you found it useful, Debora.
Thanks for sharing such an informational blog which will, surely be a big help to the small medium enterprise so that they can choose the best suited tool for their business.
strongly agree. great article
Thanks, Patrick!
Awesome Blog. Thanks for sharing such a great information about the HR Software
Yes, many companies are going AI or developing their AI needs with regards on administrative or company system. HRIS is one of the important things that can go through automation in order to deliver accurate service to the people. In my company, we have an automated Payroll system called PayRoll2u.
Thanks for reading and sharing your thoughts, Catherine.
This article is very fascinating. Well done Zach !!
Thank you, Beverly! I’m glad you enjoyed it.
Great article! I want to know how do you think AI can help with employees’ experience ? or can it?
Thanks Arash, glad to hear you liked it!
Yes, I do think AI can impact the employee experience, based on what I’ve seen. One example is the Watson Career Coach from IBM, which uses an AI assistant to help employees navigate their careers. And another I just learned about recently is Guider, which delivers mentoring using an AI solution. AI-powered chatbots are also becoming more common, helping people apply for jobs or quickly answering basic questions employees have.
I covered AI trends in HR more extensively in this article, if you want to check it out: https://www.selecthub.com/hris/hr-technology/ .
I think you are completely disillusioned if you believe this does not reduce the need for HR humans overall. Please share your thoughts on this: what is the breaking/tipping point? If all business is conducted by a robot, who will have an income to purchase your goods/service, etc? Are your relying on socialism to survive as a business? How will a government make a purchase without income from taxes? Awaiting your insight.
What were you referring to when you said, “this does not reduce the need for HR humans overall.” I want to make sure my reply accurately addresses the point you’re making.
Does this mean there’ll be a drop in the value of HR practitioners in the nearest future?
Hi Akintola, thanks for the question! Actually, I think the opposite is more likely to happen. As AI and other technology becomes more ingrained in HR, it will free people up to focus more on strategy, problem-solving and other areas that tech isn’t equipped to handle.
I was reading in a Deloitte report the other day that they expect automation and AI to augment the workforce by eliminating redundant manual tasks, which will enable HR practitioners to contribute in more valuable ways like I mentioned above.
We will definitely to a drop in no. of HR professionals, as many of the manual work is being automated but the limited roles are going be more significant and strategic. HR is more likely to work as a strategic partner in the near future.
Nice post. Artificial intelligence has seeped into every aspect of the recruitment industry. Where at one point, talent acquisition was a challenge, it has now been simplified with automation. The recruitment industry is witnessing a significant change in hiring candidates with increasing usage of various AI solutions.
Thanks for reading and sharing your thoughts, Lovepreet!
Yes, agreed. AI has so many valuable applications that it’s not a surprise it’s become such an important piece of HR.
Hello Zachary Totah valuable study Thanks I want a copy, please
Glad to hear it was helpful!
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Human Resources is one of the highly chosen subjects with essential topics suitable for the business-minded people only. The basic components vital for production in any economy are Land, Capital, and Labor. Human resource deals with management, recruitment, administration, and training of employees, the labour. If you are a student enrolled on a course in Human Resource Management or any behavioural science courses from UAE, USA, UK, Singapore, Australia or any other, you are supposed to write various human resource management assignments like research papers, essays, term papers, dissertations, research reports, and thesis. However, the most critical parts start with searching for one of the best Human Resource Research Topics.
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We have shared a few tips to keep in mind during the research and selection of HR Project Topics for MBA Students. Here are tips to spot a good HR research paper topic.
Selecting human resource research topics is often challenging for a person in human resources. Simply selecting the title and proceeding to write it will not work in 2022. Meeting the pace with the trend that keeps changing and getting a good grade, your research paper must be original and well researched. Writing a research paper is a very structured and analytical method.
For this reason, Case Study Help offers the best support to management students and professionals in HR, offering the latest human resources research projects in 2022 and HR Project Topics for MBA Final Projects 2022. These HR project topics comprise a wide range of Human Resource fields like Employee Recruitment, Organizational Culture, Employee Satisfaction, etc.
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There is a massive variety of possible human resource topics for writing an excellent research paper, so everyone will likely find some characteristic of it they enjoy. We present a list of the best human resources research topics in various categories.
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Human resource management (HRM) is one of the most dynamic disciplines of work today. It’s where psychology, sociology, accountancy, and business collide. Because of the rise of virtual platforms and working from home, there have been many exciting changes in how human resources are handled in the last few years.
If these adjustments are temporary or lasting, only time will tell. But, no matter what happens, our collection of HR writings will always be available to read.
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This month, HR and recruiting experts are discussing the green skills gap with data showing green skills are only going to rise in demand.
AI bias in recruiting is a topic in the spotlight with new research revealing how machine bias can impact recruiting.
New research also reveals the benefits of humble leadership, a style of leadership that enables leaders to stay more grounded and strengthen the leadership potential of others.
The rising demand for internships and strategies for supporting neurodiversity in the workplace have also been discussed. Key tips are shared for creating more inclusive and supportive internship programs and work environments.
World Environment Day took place on June 5, 2024, and the event got HR teams talking about the green skills gap .
The green skills gap refers to the shortage of necessary skills and expertise required to support sustainability initiatives across industries. Skills include carbon accounting, energy engineering, and sustainability education.
According to LinkedIn's Global Green Skills Report 2023 , job postings requiring green skills increased by 22.4% from 2022 to 2023, while green talent only grew by 12.3%. This means demand for green skills is growing twice as fast as supply in the 48 countries studied.
A recent Manpower Group report found that 70% of employers are urgently recruiting or planning to recruit green talent and people with sustainability skills.
The Boston Consulting Group calculates the green skills gap could lead to a shortage of 7 million green energy workers by 2030.
A very simple way HR teams can anticipate the growing green skills gap is to begin creating green jobs and nurturing talent.
Specific green jobs and skills will vary across sectors. But, examples of green jobs include sustainable construction managers, climate finance specialists, green product designers and resilience planners. The skills needed for such roles range from an understanding of waste development processes and environmental landscapes to viewing financial investments through a green lens.
Because there’s a limited supply of green talent in the workforce, hiring managers can begin by looking for candidates with skill adjacencies.
Certain skills increase workers’ chances of successfully transitioning into jobs with a sustainability focus. According to LinkedIn , STEM skills top the list because many green jobs rely on science and math. Digital skills can help as companies develop and deploy technological solutions to achieve sustainability goals. Expertise in utilities, mining, and agriculture are useful because these industries are greening rapidly. And public administration skills can be helpful as companies adhere to compliance and policy activities related to climate change.
Employers can also prioritise reskilling their current workforce for green skills. For instance, a collaboration between Hong Kong University and Friends of the Earth climate group aims to train ESG practitioners to incorporate big data analysis into financial decision-making, addressing the rising climate disclosure demands faced by corporations.
Ultimately, HR teams can prepare for the rise of green skills by projecting future workforce needs and proactively nurturing the right talent for these roles.
Creating an inclusive workplace is an ever-evolving process. This month, experts publishing on sites like Psychology Today and Forbes are about how workplaces can better support neurodiverse talent.
Neurodiversity encompasses a range of neurological differences such as autism, ADHD, and dyslexia. Embracing neurodiverse talent brings unique perspectives and strengths to teams, fostering innovation, problem-solving, and creativity. Companies that prioritise inclusive practices not only benefit from a diverse talent pool but also cultivate environments where all employees can thrive and contribute their best.
Oft cited research by Harvard Business Review suggests that teams with neurodivergent professionals in some roles can be 30% more productive than those without them. Inclusion and integration of neurodivergent professionals can also boost team morale.
Tips for creating neurodivergent-friendly workplaces
Companies of all sizes and in all industries can make their workplaces friendly for neurodiverse talent.
Education is the first step for creating workplaces more inclusive for people with neurodivergence. Providing training sessions to help employees recognise and support neurodivergent colleagues can go a long way. Especially important is understanding that the way individuals receive, interpret and act on information varies significantly according to lived experiences.
According to Enna Global , a specialist recruiting firm for neurodivergent talent, organisations can also create more inclusive workplaces by:
When it comes to return-to-work policies, organisations can make environments friendlier for neurodivergent people by:
Incorporating strategies like the above can create a more inclusive and supportive environment for neurodivergent employees, fostering their well-being and enabling organisations to be more inclusive.
Recruiting teams have been early adopters of AI with tools like AI-powered resume scanners, chatbots and candidate screening platforms.
Using AI in recruiting functions can save time and offer greater objectivity and efficiency by eliminating human biases and enhancing fairness and consistency in decision-making.
But there is the risk of AI bias creeping into the process . Recent research assessing the use of AI in recruitment and hiring reveals AI can also subtly, and at times, overtly heighten biases. Machine-powered bias occurs because the data sets contain flaws. For example, if resume scanning software is programmed to prioritise candidates from a limited number of preferred universities, it could overlook applicants from other institutions.
Human-designed algorithms using this data can also be biased. Common recruiting biases include stereotype bias and "similar-to-me" bias. Stereotype bias occurs when certain groups are unfairly stigmatised, while "similar-to-me" bias happens when recruiters favour candidates who share similar backgrounds or interests. These biases can be reflected in technological algorithms.
Just like unconscious human bias , AI bias is an issue teams need to be trained to recognise and deal with. Two ways of dealing with AI bias include education and hybrid workflows.
Academics writing for The Conversation recommend HR and recruiting teams can become trained in how AI systems work, common sources of bias, and strategies for mitigating these biases.
With this increased awareness, HR and recruiting teams can collaborate with developers to create fairer data sets and algorithms. Additionally, they will be empowered to ask informed questions when purchasing technology, ensuring the selection of tools that reduce bias and promote fairness.
HR Daily Advisor suggests recruiting processes should incorporate AI and human touchpoints, including checkpoints to address potential bias.
AI is well suited to help with:
Where AI is used for tasks like rank-ordering candidates, the hiring team should have full visibility into the criteria used for ranking and the ability to adjust these criteria as needed. They should also double-check ranks against their own benchmarks.
Human interviews can then focus on gaining a deeper understanding of a candidate’s skills, values, and motivations while striving to reduce human bias by becoming more standardised and data-driven.
New research from the University of South Australia (UniSA) has found that humble leadership can not only elevate the workplace status of employees – by boosting their sense of respect and prominence – but strengthen an employee’s leadership potential as well.
Humble leadership is a type of workplace leadership behaviour. Humble leaders tend to have a high level of self-awareness of their own weaknesses and vulnerabilities. They don’t beat themselves up, but they know they’re not always going to be the smartest person in the room, and don’t expect to be the best at everything.
When leaders understand their weaknesses, they are better at delegating, bringing in outside expertise, exploring different perspectives, and avoiding impulsive decisions.
Humble leaders practice “bottom-up leadership” which involves behaviours such as listening actively and valuing the input of employees, supporting professional development of others and encouraging initiative within their workers.
According to the UniSA study , humble leadership can effectively elevate the workplace status of employees by boosting their sense of respect and prominence. It also leads to employees enhancing their own leadership potential by motivating them to lead and take charge.
Being a humble leader is not a personality trait , it’s a skill people can learn. Humble leadership doesn’t need to be the only style a leader uses but, strengthening this skill set does have advantages like more engaged teams and, as mentioned, strengthening the leadership potential of others.
Leaders looking to strengthen their humble leadership skill set can do so by:
In a nutshell, embracing humble leadership can benefit an entire workplace from leaders themselves to their wider team.
More candidates may be becoming interested in internships. LinkedIn data has found interns are almost 25% more likely than non-interns to start a full-time position within 6 months of graduation.
A strategic internship can offer quantifiable benefits that can last long into someone’s career. In today’s job market, that may make internships more attractive for students and fresh graduates.
However, data from Indeed shows that, at least in the US, internship rates are lower than usual. According to a recent report, postings for summer jobs are down almost 17% from a year ago, but up 26% from 2019.
Meanwhile, ZipRecruiter measured a 14 per cent year-over-year decline in internship postings in the year’s first quarter.
This pullback on internships could be problematic for companies that want to hire in the future as it might block hiring pipelines.
But for companies eager to hire interns, depending on their sector and open positions, this decrease in demand could make it easier to fill positions.
Of course, the demand for interns varies around the world and by industry, but the bottom line is, that internships are becoming more attractive to candidates, and companies can benefit from this increased interest.
For organisations running internships, creating a strong program that benefits both parties is ideal. While unpaid internships still exist, paid internships are much more common. More than that, there’s an expectation internships offer structured learning pathways.
How can HR teams design the best internship program possible? HR Brew took a deep dive into Motorola Solutions internship program to understand how the giant uses its internship program to recruit and retain the next generation of talent. T
This year, the program welcomed about 230 interns who will work at 20 offices and remotely. Interns are integrated into the organisation into different departments and work alongside full-time employees. The goal is to show them how their contributions impact the business. Interns also have the opportunity to network via ice cream socials and river cruises and to develop as professionals through learning sessions.
While paying for cruises and ice cream socials may not be in every budget, organisations of any size can learn from Motorola’s best practices:
By implementing these strategies, companies can create a robust internship program that benefits both the interns and the organisation.
This month saw discussions around two main themes: the future of HR and recruiting and enhancements for more routine programs.
The green skills gap and AI bias in recruiting are both topics that will remain relevant for professionals in years to come. Each is shaping future workforces.
Assessing leadership styles, running internship programs and supporting diversity and inclusion are standard topics of HR and recruiters. Continuing to learn and improve on these initiatives creates more robust programs and stronger workplaces.
Embracing these discussions and adopting innovative solutions will be crucial for navigating the changing landscape of HR and recruiting.
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Human Resources (HR) is a fascinating and essential field in any organization. If you’re a student and need to work on a project related to HR, this guide will help you understand various topics and ideas you can explore. Let’s dive into some interesting HR topics for projects.
Table of Contents
Human Resources, commonly known as HR, is a department in organizations responsible for managing people. HR professionals handle recruitment, training, employee relations, benefits, and compliance with labor laws.
They play a crucial role in ensuring that a company runs smoothly and that employees are happy and productive.
Starting an HR project involves several key steps to ensure it’s well-planned and executed effectively. Here’s a comprehensive guide to help you get started:
Identify your area of interest.
Select an HR topic that interests you. Consider areas where you have some background knowledge or a strong curiosity.
Look for current trends in HR, read articles, and talk to professionals to gather ideas. Make a list of potential topics.
Pick a particular part of the topic that you can handle within the limits of your project. Make sure it’s not too wide or too narrow.
Set clear goals.
Determine what you want to achieve with your project. Your objectives should be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
Consider why this project is important. What problem are you trying to solve or what knowledge are you aiming to gain?
Gather information.
Read books, articles, and research papers related to your topic. Use credible sources such as academic journals, HR websites, and industry reports.
Note down important concepts, theories, and case studies that relate to your topic. This will form the foundation of your project.
Create a timeline.
Break down the project into smaller tasks and set deadlines for each. This helps in managing your time effectively.
Plan the structure of your project. A typical structure includes:
Literature review, methodology.
5. gather data, primary data collection.
If your project involves collecting primary data, decide on the methods (e.g., surveys, interviews, observations). Prepare your data collection tools like questionnaires or interview guides.
Use existing data from reliable sources. Ensure you properly cite these sources in your project.
Organize your data.
Arrange your data in a systematic way for analysis. Use tables, charts, or software tools to help with this process.
Study the data to find patterns, trends, and important information. Connect what you discover with what others have already studied and with the goals of your project.
Provide background information on your topic and state the objectives of your project.
Summarize existing research related to your topic. Highlight gaps that your project aims to fill.
Describe the methods you used to collect and analyze data. Include details about your sample, tools, and procedures.
Present your data analysis and discuss the findings. Use visuals like graphs and tables to support your points.
Summarize your findings and their implications. Explain how they add to what we already know.
Provide practical recommendations based on your findings. Suggest further areas for research.
List all the sources you cited in your project. Use a consistent citation style.
Proofread your work.
Check for grammatical errors, spelling mistakes, and consistency in formatting.
Share your draft with teachers, peers, or mentors for feedback. Make necessary revisions based on their suggestions.
Ensure all sections are complete and well-organized. Confirm that your report meets all the requirements and guidelines provided.
Create a presentation.
Prepare a presentation summarizing the key points of your project. Use visuals like slides, charts, and diagrams to make it engaging.
Rehearse your presentation multiple times. Get ready to respond to questions asked by your audience.
Follow submission guidelines.
Ensure you adhere to any submission guidelines provided by your teacher or institution.
Submit your project on time. Double-check that all required materials are included.
Recruitment and selection.
Example 1: creating a recruitment plan.
Identify the job roles that need to be filled and understand the skills required for these positions.
Decide how to attract potential candidates. This could be through job postings, campus recruitment, or social media.
Design a process to screen applications and select the best candidates for interviews.
Develop a set of interview questions and a scoring system to evaluate candidates fairly.
Conduct a survey or interview employees to understand what training they need.
Define what the training program should achieve. For example, improving customer service skills.
Create materials such as presentations, handouts, and quizzes.
Organize training sessions, either in-person or online.
Collect feedback from participants to see if the training was effective.
Identify the key performance indicators (KPIs) for different job roles.
Create forms that managers can use to evaluate employee performance.
Set up a schedule for regular performance reviews, such as quarterly or annually.
Train managers on how to give constructive feedback to employees.
Work with employees to set achievable goals for their development.
Human Resources is a dynamic field with numerous topics that you can explore for your project. Whether it’s recruitment, training, performance management, or employee relations, there are plenty of interesting areas to research and present.
By following the tips and examples provided in this guide on HR topics for projects, you’ll be well on your way to creating an outstanding HR project.
Good luck with your HR project, and remember to have fun while learning about this important field!
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Research-backed ways to increase employees’ enjoyment of work by reducing time spent on unpleasant tasks.
Research by BCG shows that workers who spend too many hours on tasks they dislike (“toil”) are at risk for quitting, and employees who spend sufficient time on work that creates joy are less of a flight risk. A study of the consulting firm’s administrative employees demonstrates how they can use AI to reduce time spent on toil and increase time on joy-creating tasks. The research also explores the key factors that drive successful gen AI adoption; the main finding is that having a manager who is immersed in using AI will drive employee engagement with the technology.
Enjoying work matters — a lot. Our earlier research has shown that employees who enjoy their work are about 50% less likely to look for a new job . But increasing this emotion is about more than free lunch and other perks. People work at work — and it is therefore critical for any effort to improve joy to be grounded in the day-to-day rhythms, routines, and tasks that employees spend their time on.
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Turn new hires into immediate contributors! Learn how to build a strategic onboarding program that fosters engagement, fuels productivity, and propels your team towards success. more
New hires are brimming with potential, but a haphazard onboarding process can stifle their enthusiasm and hinder performance.
In this webinar we will tackle this challenge head-on, equipping you with the tools to create a strategic onboarding program that delivers results. We’ll explore the importance of a thoughtful onboarding, highlighting its impact on employee retention and satisfaction.
Learn how to craft a detailed timeline and checklist, ensuring every crucial step is covered from pre-hire communication to compliance forms. We’ll delve into effective strategies for communicating benefits enrollment options and uncover commonly missed compliance forms to avoid any roadblocks. To accelerate learning and foster connections, discover the power of leveraging mentors or a buddy system.
Finally, we’ll discuss the importance of setting clear onboarding milestones and check-ins, providing ongoing support and ensuring your new hires have the resources they need to thrive.
Cathleen Snyder is Director of Human Resources & Development with strategic HR inc. She has over 20 years of HR consulting experience, providing Human Resources support for companies with 10-550 employees in industries such as warehousing, manufacturing, medical practices, customer service and retail.
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Laura Burgess is a content analyst at Capterra with more than a decade of journalism experience and particular knowledge of human resources-related topics.
Laura’s research and analysis is informed by more than 350,000 authentic user reviews on Capterra and over 60,000 interactions between Capterra software advisors and software buyers. Laura also regularly analyzes market sentiment by conducting surveys of business leaders in the HR, sales, and construction tech spaces so she can provide the most up-to-date and helpful information to small and midsize businesses purchasing software or services.
She has written for various industries on technology trends. Laura's research has been featured in Australian publications such as ABC News , HR Leader , Inside Retail , Dynamic Business , Retail Biz , and Technology Decisions . She has also appeared in various news segments on Ticker News , Channel 9 News , and SBS Mandarin , quoting her research.
When Laura isn't helping small and midsize businesses with insight on tech trends, she enjoys traveling and seeing her favorite music artists live.
Just how much is incivility affecting your organization? New SHRM research highlights the urgent need for workplace civility, with U.S. workers facing millions of acts of incivility per day.
Access this free, web-based tool from SHRM and Rising Team to facilitate a team activity for fostering civil and open dialogue:
Practicing civil behavior establishes a safe and empathetic environment where individuals can contribute their best ideas, knowing they will be heard and valued.
Civility is more than making others feel comfortable; it's about creating a dynamic, diverse, and productive workplace where everyone can thrive.
161 million people work in the U.S. every day.
U.S. workers collectively experience 171 million acts of incivility per day.
Over half of U.S. workers believe our society is uncivil.
SHRM is leading the change starting with 1 million civil conversations.
Every voice makes a difference. Have you been civil today?
SHRM is committed to bridging this divide and fostering inclusivity in the workplace through the 1 Million Civil Conversations initiative. Explore resources for integrating awareness of civility in your organization.
Building trust and creating a safe space for others to share their thoughts can begin with you. Keep these cards in your back pocket to turn discord into dialogue and conflict into opportunity.
We are all responsible for championing better workplaces through open and civil dialogue. Share your commitment and engage with us on social media using:
#CivilityAtWork
Civility at Work
Civility in Action
Civility Defined
Our research shows the importance of navigating the delicate balance of encouraging open dialogue while maintaining respect for individual differences as we aim to build a more respectful, understanding, and collaborative world of work.
Nearly two-thirds of U.S. workers have experienced or witnessed incivility in their workplace within the past month.
Source: SHRM Research on Civility, Conflict and Expression, February 2024
One-third of U.S. workers believe workplace conflict will increase over the next 12 months.
Many U.S. workers are bracing for more political discussions at home and work. Half of employees believe workplace political discussions hurt the work environment, according to new data.
Surveys show that Black employees often face workplace hostility that impacts their physical, mental and emotional health. Several Black professionals shared their own experiences and the role that civility plays in creating a more inclusive workplace.
Scholar and women’s rights activist Rangita de Silva de Alwis shares how allyship can provide women with new leadership opportunities in the workplace.
Much of the conflict in workplaces plays out over email and text, often due to misunderstandings about tone and intent of the communications. Experts offer tips on keeping email messages civil and understandable.
Inflation and talent shortages continue to be a top concern for organizations in 2024, and HR is stretched thin trying to recruit and retain top talent while reducing costs and increasing efficiencies.
Antisemitism has skyrocketed in recent months, according to new data released by the Anti-Defamation League. Could workplace civility play a role in reducing such hate crimes?
Get the latest updates on civility and other important workplace issues.
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The latest annual McKinsey Global Survey on the current state of AI confirms the explosive growth of generative AI (gen AI) tools . Less than a year after many of these tools debuted, one-third of our survey respondents say their organizations are using gen AI regularly in at least one business function. Amid recent advances, AI has risen from a topic relegated to tech employees to a focus of company leaders: nearly one-quarter of surveyed C-suite executives say they are personally using gen AI tools for work, and more than one-quarter of respondents from companies using AI say gen AI is already on their boards’ agendas. What’s more, 40 percent of respondents say their organizations will increase their investment in AI overall because of advances in gen AI. The findings show that these are still early days for managing gen AI–related risks, with less than half of respondents saying their organizations are mitigating even the risk they consider most relevant: inaccuracy.
The organizations that have already embedded AI capabilities have been the first to explore gen AI’s potential, and those seeing the most value from more traditional AI capabilities—a group we call AI high performers—are already outpacing others in their adoption of gen AI tools. 1 We define AI high performers as organizations that, according to respondents, attribute at least 20 percent of their EBIT to AI adoption.
The expected business disruption from gen AI is significant, and respondents predict meaningful changes to their workforces. They anticipate workforce cuts in certain areas and large reskilling efforts to address shifting talent needs. Yet while the use of gen AI might spur the adoption of other AI tools, we see few meaningful increases in organizations’ adoption of these technologies. The percent of organizations adopting any AI tools has held steady since 2022, and adoption remains concentrated within a small number of business functions.
1. it’s early days still, but use of gen ai is already widespread.
The findings from the survey—which was in the field in mid-April 2023—show that, despite gen AI’s nascent public availability, experimentation with the tools is already relatively common, and respondents expect the new capabilities to transform their industries. Gen AI has captured interest across the business population: individuals across regions, industries, and seniority levels are using gen AI for work and outside of work. Seventy-nine percent of all respondents say they’ve had at least some exposure to gen AI, either for work or outside of work, and 22 percent say they are regularly using it in their own work. While reported use is quite similar across seniority levels, it is highest among respondents working in the technology sector and those in North America.
Organizations, too, are now commonly using gen AI. One-third of all respondents say their organizations are already regularly using generative AI in at least one function—meaning that 60 percent of organizations with reported AI adoption are using gen AI. What’s more, 40 percent of those reporting AI adoption at their organizations say their companies expect to invest more in AI overall thanks to generative AI, and 28 percent say generative AI use is already on their board’s agenda. The most commonly reported business functions using these newer tools are the same as those in which AI use is most common overall: marketing and sales, product and service development, and service operations, such as customer care and back-office support. This suggests that organizations are pursuing these new tools where the most value is. In our previous research , these three areas, along with software engineering, showed the potential to deliver about 75 percent of the total annual value from generative AI use cases.
In these early days, expectations for gen AI’s impact are high : three-quarters of all respondents expect gen AI to cause significant or disruptive change in the nature of their industry’s competition in the next three years. Survey respondents working in the technology and financial-services industries are the most likely to expect disruptive change from gen AI. Our previous research shows that, while all industries are indeed likely to see some degree of disruption, the level of impact is likely to vary. 2 “ The economic potential of generative AI: The next productivity frontier ,” McKinsey, June 14, 2023. Industries relying most heavily on knowledge work are likely to see more disruption—and potentially reap more value. While our estimates suggest that tech companies, unsurprisingly, are poised to see the highest impact from gen AI—adding value equivalent to as much as 9 percent of global industry revenue—knowledge-based industries such as banking (up to 5 percent), pharmaceuticals and medical products (also up to 5 percent), and education (up to 4 percent) could experience significant effects as well. By contrast, manufacturing-based industries, such as aerospace, automotives, and advanced electronics, could experience less disruptive effects. This stands in contrast to the impact of previous technology waves that affected manufacturing the most and is due to gen AI’s strengths in language-based activities, as opposed to those requiring physical labor.
According to the survey, few companies seem fully prepared for the widespread use of gen AI—or the business risks these tools may bring. Just 21 percent of respondents reporting AI adoption say their organizations have established policies governing employees’ use of gen AI technologies in their work. And when we asked specifically about the risks of adopting gen AI, few respondents say their companies are mitigating the most commonly cited risk with gen AI: inaccuracy. Respondents cite inaccuracy more frequently than both cybersecurity and regulatory compliance, which were the most common risks from AI overall in previous surveys. Just 32 percent say they’re mitigating inaccuracy, a smaller percentage than the 38 percent who say they mitigate cybersecurity risks. Interestingly, this figure is significantly lower than the percentage of respondents who reported mitigating AI-related cybersecurity last year (51 percent). Overall, much as we’ve seen in previous years, most respondents say their organizations are not addressing AI-related risks.
The survey results show that AI high performers—that is, organizations where respondents say at least 20 percent of EBIT in 2022 was attributable to AI use—are going all in on artificial intelligence, both with gen AI and more traditional AI capabilities. These organizations that achieve significant value from AI are already using gen AI in more business functions than other organizations do, especially in product and service development and risk and supply chain management. When looking at all AI capabilities—including more traditional machine learning capabilities, robotic process automation, and chatbots—AI high performers also are much more likely than others to use AI in product and service development, for uses such as product-development-cycle optimization, adding new features to existing products, and creating new AI-based products. These organizations also are using AI more often than other organizations in risk modeling and for uses within HR such as performance management and organization design and workforce deployment optimization.
AI high performers are much more likely than others to use AI in product and service development.
Another difference from their peers: high performers’ gen AI efforts are less oriented toward cost reduction, which is a top priority at other organizations. Respondents from AI high performers are twice as likely as others to say their organizations’ top objective for gen AI is to create entirely new businesses or sources of revenue—and they’re most likely to cite the increase in the value of existing offerings through new AI-based features.
As we’ve seen in previous years , these high-performing organizations invest much more than others in AI: respondents from AI high performers are more than five times more likely than others to say they spend more than 20 percent of their digital budgets on AI. They also use AI capabilities more broadly throughout the organization. Respondents from high performers are much more likely than others to say that their organizations have adopted AI in four or more business functions and that they have embedded a higher number of AI capabilities. For example, respondents from high performers more often report embedding knowledge graphs in at least one product or business function process, in addition to gen AI and related natural-language capabilities.
While AI high performers are not immune to the challenges of capturing value from AI, the results suggest that the difficulties they face reflect their relative AI maturity, while others struggle with the more foundational, strategic elements of AI adoption. Respondents at AI high performers most often point to models and tools, such as monitoring model performance in production and retraining models as needed over time, as their top challenge. By comparison, other respondents cite strategy issues, such as setting a clearly defined AI vision that is linked with business value or finding sufficient resources.
The findings offer further evidence that even high performers haven’t mastered best practices regarding AI adoption, such as machine-learning-operations (MLOps) approaches, though they are much more likely than others to do so. For example, just 35 percent of respondents at AI high performers report that where possible, their organizations assemble existing components, rather than reinvent them, but that’s a much larger share than the 19 percent of respondents from other organizations who report that practice.
Many specialized MLOps technologies and practices may be needed to adopt some of the more transformative uses cases that gen AI applications can deliver—and do so as safely as possible. Live-model operations is one such area, where monitoring systems and setting up instant alerts to enable rapid issue resolution can keep gen AI systems in check. High performers stand out in this respect but have room to grow: one-quarter of respondents from these organizations say their entire system is monitored and equipped with instant alerts, compared with just 12 percent of other respondents.
Our latest survey results show changes in the roles that organizations are filling to support their AI ambitions. In the past year, organizations using AI most often hired data engineers, machine learning engineers, and Al data scientists—all roles that respondents commonly reported hiring in the previous survey. But a much smaller share of respondents report hiring AI-related-software engineers—the most-hired role last year—than in the previous survey (28 percent in the latest survey, down from 39 percent). Roles in prompt engineering have recently emerged, as the need for that skill set rises alongside gen AI adoption, with 7 percent of respondents whose organizations have adopted AI reporting those hires in the past year.
The findings suggest that hiring for AI-related roles remains a challenge but has become somewhat easier over the past year, which could reflect the spate of layoffs at technology companies from late 2022 through the first half of 2023. Smaller shares of respondents than in the previous survey report difficulty hiring for roles such as AI data scientists, data engineers, and data-visualization specialists, though responses suggest that hiring machine learning engineers and AI product owners remains as much of a challenge as in the previous year.
Looking ahead to the next three years, respondents predict that the adoption of AI will reshape many roles in the workforce. Generally, they expect more employees to be reskilled than to be separated. Nearly four in ten respondents reporting AI adoption expect more than 20 percent of their companies’ workforces will be reskilled, whereas 8 percent of respondents say the size of their workforces will decrease by more than 20 percent.
Looking specifically at gen AI’s predicted impact, service operations is the only function in which most respondents expect to see a decrease in workforce size at their organizations. This finding generally aligns with what our recent research suggests: while the emergence of gen AI increased our estimate of the percentage of worker activities that could be automated (60 to 70 percent, up from 50 percent), this doesn’t necessarily translate into the automation of an entire role.
AI high performers are expected to conduct much higher levels of reskilling than other companies are. Respondents at these organizations are over three times more likely than others to say their organizations will reskill more than 30 percent of their workforces over the next three years as a result of AI adoption.
While the use of gen AI tools is spreading rapidly, the survey data doesn’t show that these newer tools are propelling organizations’ overall AI adoption. The share of organizations that have adopted AI overall remains steady, at least for the moment, with 55 percent of respondents reporting that their organizations have adopted AI. Less than a third of respondents continue to say that their organizations have adopted AI in more than one business function, suggesting that AI use remains limited in scope. Product and service development and service operations continue to be the two business functions in which respondents most often report AI adoption, as was true in the previous four surveys. And overall, just 23 percent of respondents say at least 5 percent of their organizations’ EBIT last year was attributable to their use of AI—essentially flat with the previous survey—suggesting there is much more room to capture value.
Organizations continue to see returns in the business areas in which they are using AI, and they plan to increase investment in the years ahead. We see a majority of respondents reporting AI-related revenue increases within each business function using AI. And looking ahead, more than two-thirds expect their organizations to increase their AI investment over the next three years.
The online survey was in the field April 11 to 21, 2023, and garnered responses from 1,684 participants representing the full range of regions, industries, company sizes, functional specialties, and tenures. Of those respondents, 913 said their organizations had adopted AI in at least one function and were asked questions about their organizations’ AI use. To adjust for differences in response rates, the data are weighted by the contribution of each respondent’s nation to global GDP.
The survey content and analysis were developed by Michael Chui , a partner at the McKinsey Global Institute and a partner in McKinsey’s Bay Area office, where Lareina Yee is a senior partner; Bryce Hall , an associate partner in the Washington, DC, office; and senior partners Alex Singla and Alexander Sukharevsky , global leaders of QuantumBlack, AI by McKinsey, based in the Chicago and London offices, respectively.
They wish to thank Shivani Gupta, Abhisek Jena, Begum Ortaoglu, Barr Seitz, and Li Zhang for their contributions to this work.
This article was edited by Heather Hanselman, an editor in the Atlanta office.
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