Jan vom Brocke, Jan Mendling, Michael Rosemann (Eds.)

Business process management cases, my front page, leading organizations.

Includes cases from world’s leading organizations in various sectors

Presents cases from a wide range of regions around the world

The first book to present an extensive collection of real-world cases on Business Process Management

This Springer book is the first to present a rich selection of real-world cases on Business Process Management. It reports on best practice as well as lessons learned from organizations that have leveraged Business Process Management (BPM) to innovation and transform their business.

With economic and societal sectors of all kinds being challenged by disruptive changes due to digital technologies, in particular, this book shows how process thinking enables organizations to master digital innovation and transformation. The real-world cases presented in this book show how organizations leverage BPM capabilities both for exploitation and exploration in a digital world.

The book intends to bring together the experience of organizations using BPM. The focus in neither on academic case studies, nor on offerings from consulting companies. The intent is to learn from the experience organizations using BPM have made. That said, both academic institutions as well as consulting companies may well be involved in the case, but the case has to be developed from the perspective of the BPM-adopting company and the way BPM was used to solve contemporary organizational challenges.

The cases provide valuable examples for practice, as well as interesting cases for students. All case descriptions follow a unified schema making the case knowledge easy accessible for readers.

This Springer book is the first to present a rich selection of real-world cases on Business Process Management. It reports on best practice as well as lessons learned from organizations that have leveraged Business Process Management (BPM) to innovation and transform their business...

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All cases follow a unified structure that makes the relevant case knowledge easily accessible and transferrable to other contexts...

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Business Process Management Cases

Digital Innovation and Business Transformation in Practice

  • © 2018
  • Jan vom Brocke 0 ,
  • Jan Mendling 1

Institute for Information Systems, University of Liechtenstein, Vaduz, Liechtenstein

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Institute for Information Business, Vienna University of Economics & Business, Vienna, Austria

  • The first book to present an extensive collection of real-world cases on Business Process Management
  • Includes cases from world's leading organizations in various sectors
  • Presents cases from a wide range of regions around the world

Part of the book series: Management for Professionals (MANAGPROF)

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Table of contents (32 chapters)

Front matter, frameworks for business process management: a taxonomy for business process management cases.

  • Jan vom Brocke, Jan Mendling

Strategy and Governance

How to move from paper to impact in business process management: the journey of sap.

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Developing and Implementing a Process-Performance Management System: Experiences from S-Y Systems Technologies Europe GmbH—A Global Automotive Supplier

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Establishment of a Central Process Governance Organization Combined with Operational Process Improvements

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BPM Adoption and Business Transformation at Snaga, a Public Company: Critical Success Factors for Five Stages of BPM

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Enabling Flexibility of Business Processes Using Compliance Rules: The Case of Mobiliar

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People-Centric, ICT-Enabled Process Innovations via Community, Public and Private Sector Partnership, and e-Leadership: The Case of the Dompe eHospital in Sri Lanka

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The NESTT: Rapid Process Redesign at Queensland University of Technology

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Application of the Design Thinking Approach to Process Redesign at an Insurance Company in Brazil

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Collaborative BPM for Business Transformations in Telecommunications: The Case of “3”

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Process Management in Construction: Expansion of the Bolzano Hospital

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Exposing Impediments to Insurance Claims Processing

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Mining the Usability of Process-Oriented Business Software: The Case of the ARIS Designer of Software AG

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Improving Patient Flows at St. Andrew’s War Memorial Hospital’s Emergency Department Through Process Mining

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“The book is a useful and comprehensive summary of several real-life case studies for organizations and researchers. It is a valuable resource in the form of empirical evidence.” (Bálint Molnár, Computing Reviews, July, 2018)

Editors and Affiliations

Jan vom Brocke

Institute for Information Business, Vienna University of Economics & Business, Vienna, Austria

Jan Mendling

About the editors

Bibliographic information.

Book Title : Business Process Management Cases

Book Subtitle : Digital Innovation and Business Transformation in Practice

Editors : Jan vom Brocke, Jan Mendling

Series Title : Management for Professionals

DOI : https://doi.org/10.1007/978-3-319-58307-5

Publisher : Springer Cham

eBook Packages : Business and Management , Business and Management (R0)

Copyright Information : Springer International Publishing AG 2018

Hardcover ISBN : 978-3-319-58306-8 Published: 29 August 2017

Softcover ISBN : 978-3-319-86372-6 Published: 14 August 2018

eBook ISBN : 978-3-319-58307-5 Published: 10 August 2017

Series ISSN : 2192-8096

Series E-ISSN : 2192-810X

Edition Number : 1

Number of Pages : XVI, 610

Number of Illustrations : 290 b/w illustrations, 2 illustrations in colour

Topics : Business Process Management , Information Systems Applications (incl. Internet) , Business Information Systems , Organization , Organizational Studies, Economic Sociology

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