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9 Receptionist Resume Examples for 2024

• Front Desk Receptionist

Best for senior and mid-level candidates

There’s plenty of room in our elegant resume template to add your professional experience while impressing recruiters with a sleek design.

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Like this template? Customize this resume and make it your own with the help of our Al-powered suggestions, accent colors, and modern fonts.

• Receptionist Resumes
• Receptionist Resume by Experience
• Receptionist Resumes by Role
• Write Your Receptionist Resume

Receptionists are found anywhere that requires a patient and professional approach to keeping an office on schedule.

Whether you’re interested in working in healthcare as a medical receptionist or as a front desk receptionist for an insurance firm, you must ensure your resume makes a great first impression.

Nothing is trickier than staring at a blank screen and waiting for inspiration to start creating a cover letter or an online resume , but that’s why we’re here. We’ll guide you through some of our top  resume tips  and ensure you have the tools and resources you need for success.

These receptionist resume samples have been used to land actual receptionist jobs in 2024, so they’re an excellent place for you to get started.

Receptionist Resume

or download as PDF

Why this resume works

• There are tons of different kinds of receptionists working in a whole range of industries. Make it clear what kind of offices you’ve worked at when discussing your work experience.
• A  resume objective  (the two sentences below the job title) is by no means required on your receptionist resume. In fact, you’re likely better off not including one. There are a few exceptions to this rule, like when you’re undergoing a career change or want to take the time to customize it to each job for which you apply.
• However, if you’ve attended some college or earned a degree, then be sure to include it; it’ll be valuable in the eyes of your employer. If not, no worries. Just list the highest level of education you’ve obtained.

Front Desk Receptionist Resume

• If you have a lot of experience as a receptionist, one way to expand your career (and possibly make more money) is to become a Certified Administrative Professional (CAP). That requires studying for an exam, but for some people, it’s worth it.
• Try a reverse-chronological  resume format  to help you show steady career progression. 
• For example, perhaps you could tie the creation of reports in Excel to the number of manual hours saved.

Entry-Level Receptionist Resume

• Customer interaction, scheduling, and telephone communication are great examples—even if these examples come from internships, academic projects, or community volunteering.
• If you’ve ever received an award at work (even before your time as a receptionist), then make sure to mention it! Try to explain the context of the award (why you got it) without getting into too much detail. It’s a great way to show that you’re responsible and qualified.
• Focus on activities that demonstrate leadership or serious dedication.

Hotel Receptionist Resume

• Capitalize your ability to handle guest complaints and upsell room upgrades and services with quantifiable work experience for your hotel receptionist resume! Last but not least, mention your educational qualifications in hospitality management or a relevant field and you’re good to go.

Legal Receptionist Resume

• You may not have the best work experience as a legal receptionist, but that doesn’t mean you can’t benefit from metrics of other similar roles. Revisit your career and see how many areas you’ve worked as a receptionist or clerk. Draw out exceptional metrics from these roles and highlight your specialty in lowering document misplacements or load times to score the job!

Veterinary Receptionist Resume

• That’s what you need to give yourself a deserved head start. In particular, show how your streamlined check-in and check-out processes and your input in improving post-outcomes.

Salon Receptionist Resume

• Additionally, show how you collaborated with the rest of the team to deliver exceptional services, leading to higher satisfaction ratings and turning first-time customers into loyalists.

Medical Receptionist Resume

• There are a number of organizations that grant these certifications. The largest one is the American Red Cross.
• Don’t hesitate to list any medical-specific  skills  you have, like electronic medical records (EMR) and insurance claims/coding.
• Fit your resume onto a single page (working with a  resume template  can help with this), or risk your medical receptionist resume ending up in the trash bin.
• Two quick levers to modify the number of pages are page margins and font size.

Dental Receptionist Resume

• Any domain-specific experience that you have provides a great opportunity to customize your resume for each job description . Simply mention those skills (such s “Paterson Eaglesoft”) in the  resume skills  section of your dental receptionist resume .
• One clear and direct way to show how you can get things done is to start each work experience bullet point with a strong action verb. In the resume above, words like “Confirmed,” “Assured,” and “Scanned”) do exactly that.
• We have a selection of classy accent colors you can choose from within our AI resume maker . 

Related resume guides

• Administrative Assistant
• Office Assistant
• Human Resources

Formatting Your Receptionist Resume

The key to creating an exceptional receptionist resume is choosing the perfect format. While the format might seem like an arbitrary decision, it’s what will ensure your resume is readable, logical, and complete. A resume with no format at all is likely to be disorganized, and a resume with the wrong format won’t highlight the right information. Your resume’s structural foundation should allow all the other aspects to fall neatly into place.

You can  format your resume  by taking a few simple steps:

• Choosing between reverse-chronological, functional, and hybrid formats
• Listing your contact information to create a header
• Taking ATS and readability into account

Reverse-chronological, functional, and combination/hybrid formats

Before you can start writing your resume, you need to decide which particular format you’ll use. The three most popular  resume formats  in 2024 are reverse-chronological, functional, and combination/hybrid. Each of these styles has its benefits and disadvantages, and plenty of job candidates have found success using all of them.

Which resume format should you choose for your receptionist resume?

• The  reverse-chronological format  is the most common option across industries. With this format, relevant work history is listed and explained in reverse-chronological order. This means your most recent position will be listed first. The main advantage of the reverse-chronological format is that it highlights your most recent, and likely most relevant, achievements, which should represent the high point of an upward career trajectory.
• The  functional format  is meant to highlight and showcase the candidate’s skills. Work experience is pushed to the bottom of the document, while abilities and areas of expertise take center stage. While this can be a good option for younger candidates with little experience, many job recruiters are especially interested in work history, the very category that this format marginalizes.
• Combination/hybrid resumes  seek to make the most of both the reverse-chronological and functional formats. A hybrid resume will usually include work history listed in reverse-chronological order alongside a prominent skills component.

For your receptionist resume, it’s usually best to go with the reverse-chronological format. Recruiters and hiring managers are primarily interested in your work experience, so it makes sense to make it easy to find what they’re looking for.

Contact info and header

At the top of your resume, you need to lay out your name and contact information. This brief header will act as a business card, letting people know immediately who you are and how they can contact you. Stating this information clearly at the top of the page, as seen in our numerous  resume samples , will make it easier for recruiters to spot and file your resume.

in 2024, the header for a receptionist resume should include:

• The job title you’re seeking
• A phone number
• City and state 
• A professional social site, like LinkedIn, if you have one

To make it as easy as possible for recruiters to contact you, it’s important to make your header stand out. You can do this by increasing the font size for your name, using a splash of color, and/or bolding labels like “phone” and “email.”

Passing ATS and ensuring your receptionist resume is readable

We live in an increasingly technological world, something you’ll have to keep in mind when creating your receptionist resume. These days, many companies screen applicants using an applicant tracking system (ATS). This technology rapidly checks resumes for certain keywords before determining which candidates deserve a look from recruiters. For your resume to make the cut, you’ll need to consider how ATS works and what it looks for.

You can maximize your resume’s chances of finding favor with ATS by adopting a few key strategies. First of all, use an ATS-friendly file type like .pdf or .docx. Also, sprinkle some central keywords throughout the document, especially phrases that correspond to the soft and hard skills you’ve gained as a receptionist. Finally, make sure you avoid putting these keywords in the header where ATS might not find them.

It’s also important to make your resume as readable as possible. Maximize readability by taking a few basic steps:

• Include 1-inch margins (ideally) on every side of the document.
• Use a simple font like Times New Roman or Arial.
• Use 11-12-point font for general text and 14-16-point font for headers.
• Keep the titles of sections short and specific.
• Keep the entire resume on a single page.
• List your skills in a succinct, concise fashion.

Our convenient and  easy resume builder  takes all this into account, ensuring that your resume will be easy for recruiters to read.

Writing Your Receptionist Resume

If writing your receptionist resume seems a daunting task, you’re far from alone. Lots of people worry they’ll make costly mistakes and ruin their chances of landing the job. At this stage, it’s important to take a deep breath and acknowledge that you have what it takes to  write a fantastic resume . All you need to do is take it step by step and use our resume builder. This methodical approach will take the stress out of the process while helping you create a resume  that makes you stand out as a candidate.

Here’s what you’ll have to consider:

• Objective/Summary
• Work experience
• Receptionist skills 
• Education and certifications
• Projects, interests, and/or hobbies
• Tailoring your resume to the job
• Editing and proofreading

Do you need an objective or summary on your receptionist resume?

Some candidates place a brief description at the top of their resumes to draw immediate attention to their strongest qualities. These descriptions can take the form of an objective or a summary. A  resume objective  spells out the candidate’s career goals while a resume summary succinctly states a candidate’s qualifications. As you apply for receptionist positions, you’ll have to decide whether either of these options is right for your resume.

• A resume objective is ideal for candidates who are seeking to make a career change. Pronouncing your goals in a new field and explaining how your current skills will translate to your career as a receptionist will present you as a stronger applicant.
• A resume summary is great for someone with years of experience as a receptionist. The summary gives you a chance to highlight all you’ve accomplished.
• Including neither an objective nor a summary might be the right call for certain applicants. If you think your experience speaks for itself or if you simply don’t have room on the page, there’s nothing wrong with skipping this step altogether. Ultimately, you get to determine the best way to showcase your talent and experience.

If you decide to include a summary or objective, you must make them clear and succinct. Here are two examples that would do a prospective candidate more harm than good:

• Objective : I’m really excited to start work as a receptionist, something I’ve been thinking about for years. Getting a job as a receptionist would truly be a dream come true.
• Summary : I’m a great receptionist who has worked for several major companies. During my time in the profession, I’ve learned all the strategies and techniques necessary to excel.

These examples are boring and vague. They tell recruiters nothing about the candidate’s specific capabilities, and they take up valuable space while accomplishing nothing.

These examples, on the other hand, effectively convey talent, experience, and strength of purpose:

• Objective : Tech-savvy and organized professional seeking a receptionist position where typing and interpersonal skills will prove beneficial. Motivated to leverage retail experience and customer care to enhance office dynamics, efficiency, and environment. 
• Summary : Seasoned receptionist currently serving at the front desk of a large car dealership with years of experience inputting complicated data. My empathy coupled with quick thinking and resourcefulness has contributed to company reputation and lifelong customer satisfaction. 

These successful examples include traits, skills, and goals. They’re also specific and concise, providing recruiters with as much information as possible in a small amount of space.

Receptionist job experience

First and foremost, recruiters are going to be interested in your work history. Try to include 2-4 jobs relevant to the position you’re currently applying for; however, if you lack receptionist experience, you can include positions that  may seem  irrelevant. As you write your work experience, consider how you may have used receptionist skills in previous positions, and draft your bullet points with those duties and accomplishments in mind. If you’ve held many relevant positions throughout your career, then use your judgment to determine which jobs will most help your chances.

Receptionist job experience bullet points

Beneath each job title in the work experience section, you should include 3-6 bullet points that briefly explain your obligations and accomplishments. You can employ some stylistic tricks to get the most out of these descriptions.

Start the bullet points with forceful action verbs in the past tense. This type of language demonstrates your tangible role with the company or organization. You can also leave out the personal pronoun “I.” The reader already knows you’re the subject of every sentence, and full sentences with a subject and a predicate take up too much space. If your bullet points are phrases rather than full sentences, make sure you don’t put a period at the end.

Don’t succumb to these sorts of bullet points:

• I was in charge of all sorts of important tasks.
• Almost every single day, I had to deal with some unforeseen circumstance.
• The offices saw tons of traffic on a daily basis, and I had to document all the visitors and make sure they had legitimate reasons for being on the premises.

These examples are vague and sloppy. They use too much space to say very little, and they don’t focus entirely on the candidate’s actions and obligations.

Here are some better examples:

• Oversaw scheduling and communication of many facets of the company’s operations, including customer service, accounting, and partner relationships.
• Determined how best to deal with disruptive and unexpected visitors, successfully de-escalating 100% of situations through step-by-step company methods.
• Documented visitor activity and monitored visitor logs for security threats, reporting unusual activity to security within 20 seconds. 

The language in these bullet points is succinct and powerful, letting recruiters know your exact impact.

Quantify your value as a receptionist

You should supplement the effective use of language with meaningful statistics. Quantifiable data will show recruiters that you’re not all talk. Any number that demonstrates the impact you had in your previous positions will go a long way toward convincing recruiters that you have what it takes to be a difference-maker.

While you don’t want numbers to overtake your entire resume, about 60% of your bullet points should employ the use of metrics. 

Keep the following in mind to quantify your receptionist impact:

• Include any metrics showing your contribution to a company’s growth or efficiency.  
• Describe how you saved quantifiable assets like time or money for the organization.
• Quantify everything you can. Scan your resume for words like “many” and “several,” then try to replace them with numbers.
• If you can’t remember an exact number, feel free to use a range. 
• Always place statistics within the context of your specific contributions.

Best receptionist skills to Include

The skills section of a resume gives you the chance to sell yourself to recruiters. It’s important to mention both hard skills and soft skills in the document. Hard skills are technical and measurable, and, for a receptionist, they include things like:

• Foreign languages
• Database management experience
• Technological know-how or typing speed

Soft skills, on the other hand, are not quite as easy to measure and encapsulate habits, traits, and disciplines. Examples include:

• Attention to detail
• Communication skills
• Open-mindedness

When listing your skills, use some of the same keywords you see in the job description for the position. This will draw the attention of ATS systems and human readers. Try to list 5-10 skills, depending on the amount of space you have available.

Including education and certifications on your receptionist resume

While most receptionist jobs require only a high school diploma, it still makes sense to include all the education credentials you’ve acquired. This includes associate’s degrees, bachelor’s degrees, and any additional higher education. You should also include any certifications you’ve received as a receptionist, especially those pertaining to a specific subcategory of the profession. These details could set you apart from other applicants.

Does your receptionist resume need projects, interests, or hobbies?

There’s some debate about whether projects, hobbies, and interests belong on a resume. In general, it’s better to skip these types of personal details in favor of adding more skills and work experience. There are particular cases, however, where this background information could work in your favor. For anyone fresh out of school or new to the workforce, projects and interests can help get a foot in the door.

Some candidates simply lack the relevant work experience they’d like to put on their resume. If you find yourself in that position, projects and hobbies give you another way to show recruiters why you would make a great receptionist.

When listing projects and hobbies, make sure you choose details related to the job you’re seeking. Pick interests requiring skills that would translate well to a receptionist position. Projects worth listing include organizing a food drive and creating a new club in school. These types of endeavors require the same skills and habits that recruiters will be looking for in a receptionist.

Hobbies and interests  like researching your ancestry and planning parties are also smart to include. By showing recruiters that you’re employing the skills you’ll need on the job, you can make up for a lack of experience.

Customize your receptionist resume for the position

Every receptionist job you apply to will have its own set of responsibilities and expectations. To give yourself the best chance of success, you should create a separate version of your resume for each application. This doesn’t mean you have to start the document from scratch. Simply look for skills or certifications that are stressed in a particular job advertisement and make corresponding adjustments to your original document.

Edit and proofread your receptionist resume

This might be the most obvious step in the entire process, but it’s one that far too many people overlook. A few typos or spelling errors might not seem like a big deal, but recruiters will take it as a sure sign of carelessness. When competition for a position is fierce, you can’t afford to put yourself in a hole. Re-read the document several times before sending it, and take advantage of our  quick and easy resume checker  to spot pesky issues concerning consistency, active voice, resume length, and more.

Land Your Receptionist Job

There’s a basic roadmap all job seekers should follow in creating the perfect receptionist resume. It looks something like this:

• Choose the format that works for your career path
• Create a header with contact information
• Decide if you need a resume objective or a resume summary
• Write out your work experience with strong, active language
• Include your hard and soft skills
• Create customized versions of your resume for every job
• Revise and proofread

Once you’ve followed the steps above and completed your resume, give yourself a hearty pat on the back before knocking out your receptionist cover letter . All this hard work should pay off in the form of greater attention from recruiters. Before you know it, you will have landed your next job!

Receptionist Resume Examples and Templates for 2024

• Resume Examples

How To Write a Receptionist Resume

• Resume Text Examples

Working as a receptionist can be a way to use your customer service skills to enhance efficiency at the office and ensure clients have a positive experience from start to finish. Find out how to tailor your receptionist resume to align with your career goals as you apply for a new position.

• Entry-Level
• Senior-Level

1. Write a dynamic profile summarizing your receptionist qualifications

When you’re applying for a receptionist position, you need to show potential employers that you have the right balance of customer service skills and technical ability to handle the front end of the business. A key place to highlight these skills is your resume’s profile section. Use this paragraph to give an overview of your career, such as years of experience, and mention any specific technical proficiencies, such as CRMs or scheduling software. Entry-level applicants can focus on professional skills and how they can help create a better client experience.

Senior-Level Profile Example

Personable and professional receptionist with over a decade of experience in fast-paced, high-volume settings. Combines a commitment to superior customer service with strong verbal and written communication skills, expert knowledge of Microsoft Office, and experience with various CRMs.

Entry-Level Profile Example

Recent college graduate with experience in customer service and administrative support, I am a fast learner who thrives on interacting with people and providing unparalleled assistance to internal employees, external guests, and clients.

2. Add your receptionist experience with compelling examples

The professional experience section of your resume gives the hiring manager an idea of your job history, previous responsibilities, and duties and whether you have the knowledge and skills to be a good fit. Use powerful action verbs to describe your duties, and try to fit in data points when possible. For example, don’t just say you answered the phone. Say that you greeted an average of 15 customers per hour and transferred their calls to the appropriate department. It can also be helpful to include any technology upgrades you were a part of or how you impacted customer satisfaction surveys.

Senior-Level Professional Experience Example

Receptionist, EFG Property Management, Philadelphia, PA April 2012-September 2016

• First point-of-contact for property management firm with 30+ properties throughout Philadelphia
• Answered a multi-line phone system and transferred callers quickly and accurately to appropriate departments
• Greeted office visitors and provided information and assistance as needed
• Processed rent payments and security deposits
• Filed lease paperwork and other legal documents
• Logged and tracked maintenance requests for all properties

Entry-Level Professional Experience Example

Receptionist, Temple University Financial Aid Office, Philadelphia, PA June 2017-Present

• Answer phones and direct calls to financial aid counselors or other appropriate personnel
• Oversee departmental email account and forward inquiries to appropriate personnel
• Schedule counseling appointments for current and prospective students and families
• Open and sort incoming mail
• Provide administrative support to financial aid counselors and other personnel as needed, including data entry, filing, sending faxes, and making photocopies

3. List your education and certifications relevant to receptionists

While many receptionist positions may be considered entry-level, those for larger companies or private firms in industries such as law and health care may require specific certifications or a certain education level. Highlighting any relevant coursework or certifications you have can make you a more attractive candidate. If you took business classes in college, you can point to assignments that gave you a better understanding of how office operations support the business’s larger growth goals. Receptionist certifications, software proficiencies, and other relevant credentials can show that you have a deep interest in the industry and are invested in growing your skills.

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Certified Professional Receptionist, International Association of Administrative Professionals, 2022
• [Degree Name]
• [School Name], [City, State Abbreviation] – [Graduation Month and Year]
• Bachelor of Science, Tourism & Hospitality Management
• Temple University, Philadelphia, PA – May 2009

4. Include a list of of your receptionist skills and proficiencies

The main function of a resume is to show that you have the professional skills and experience to succeed in the role. Hiring managers for receptionist positions are looking for specific professional and technical skills, and making sure to list these in your resume under a key skills section or work them into the professional experience section can put you at the top of the stack.

Start with any skills listed in the job description, such as Windows proficiency and experience with multi-line phone systems, and work your way down to more general ones if you have room. Here are some common proficiencies hiring managers are looking for in prospective receptionists.

How to Pick the Best Receptionist Resume Template

Starting with a resume template can make it easier to create a simple yet effective resume so you can start applying for receptionist jobs. The best templates make good use of white space, are easily skimmable, and show off your most relevant skills and accomplishments. Look for templates that make good use of bullets, bolding, and italics and are customizable so you can tailor them to each job posting.

Receptionist Text-Only Resume Templates and Exampless

Greg Jones (123) 456-7890 [email protected] 123 Address Rd, Anywhere, USA, 12345

Recent college graduate with experience in customer service and administrative support. A fast learner who thrives on interacting with people and providing unparalleled assistance to internal employees and external guests and clients.

• Excellent written and verbal communication skills
• Expert proficiency in Microsoft Office, Microsoft Outlook, Google Suite, and Adobe Acrobat
• Professional phone etiquette
• Attention to detail
• Patient and professional under pressure

Bachelor of Arts, English Temple University, Philadelphia, PA, 2013-2017

• Academic experience in writing, critical thinking, and creative problem-solving

Job Experience

• Oversee departmental email account, and forward inquiries to appropriate personnel

Office Assistant, Temple University Admissions Office, Philadelphia, PA September 2015-May 2017

• Provided support to Admissions Office staff, including greeting prospective students, scheduling tours, mailing college marketing materials, and coordinating interviews with admissions counselors
• Answered questions from prospective students and their families via phone and email
• Transferred calls to admissions counselors and other personnel as necessary
• Processed student information, including sorting mail and entering data received into the applicant management system

Angela Martin (123) 456-7890 [email protected] 123 Address Rd, Anywhere, USA, 12345

Friendly, organized receptionist with significant experience in fast-paced healthcare environments. Committed to providing exceptional customer service and effective administrative support while embracing new challenges and skills.

Professional Experience

Receptionist, Pediatric Care Group, Pittsburgh, PA April 2016-Present

• Welcome and check in approximately 30 patients per day at pediatrician’s office
• Schedule and confirm appointments via phone and email
• Answer questions and provide assistance in person, over the phone, and through email
• Distribute forms to patients and verify that required fields are completed properly
• Collect and process patient co-pays
• Maintain digital and physical patient records
• Coordinate with local hospitals to schedule in-patient and out-patient procedures

Assistant Receptionist, Community Health Center, Pittsburgh, PA June 2013-April 2016

• Greeted and checked in approximately 40 patients per day at urban health clinic
• Scheduled and confirmed appointments via phone and email
• Maintained physical and digital confidential patient records
• Coordinated with health insurance companies to cover appointments and procedures and resolve billing issues
• Provided support to head receptionist as needed, including data entry, ordering office supplies, and maintaining the patient waiting area

Bachelor of Arts, Communication University of Pittsburgh, Pittsburgh, PA, August 2009-May 2013

• Proficient in Microsoft Office, Microsoft Outlook, Adobe Acrobat, Google Suite
• Using a multi-line phone system
• Organization and attention to detail
• Providing friendly, prompt customer service

Christine Miller (123) 456-7890 [email protected] 123 Address Rd, Anywhere, USA, 12345

Personable and professional receptionist with over a decade of experience in fast-paced, high-volume settings. Combines a commitment to superior customer service with strong verbal and written communication skills, expert knowledge of Microsoft Office, and experience with various CRMs.

Head Receptionist, KMS Hospitality Group, Philadelphia, PA September 2016 – Present

• Manage a team of three receptionists at the main office for a large restaurant and events management firm
• Utilize a multi-line phone system to answer and transfer calls to appropriate personnel
• Maintain office calendar for scheduling on- and off-site meetings and events
• File and organize vendor contracts and other legal paperwork
• Handle all incoming and outgoing mail correspondence
• Greet and assist office visitors

Front Desk Agent, Ace Hotel, Philadelphia, PA June 2009-April 2012

• Assisted guests at a 300-room luxury hotel in downtown Philadelphia
• Processed reservations, check-ins, departures, and payments in accordance with company guidelines and procedures
• Provided information and assistance in person, over the phone, and via email
• Maintained daily schedule of on-site events and locations
• Handled mail, messages, guestroom messages, and faxes per company procedures
• Logged guest complaints and maintenance requests in property management system

Bachelor of Science, Tourism & Hospitality Management Temple University, Philadelphia, PA, August 2005-May 2009

• Verbal and written communication skills
• Scheduling with Microsoft Outlook and Google Calendar
• Working in fast-paced office environments
• Friendly and attentive customer service
• Physical and digital file maintenance
• Proficient in Microsoft Office, Adobe Acrobat, and Google Suite

Frequently Asked Questions: Receptionist Resume Examples and Advice

What are common action verbs for receptionist resumes -.

The professional experience section of your resume is arguably the most important, but it can also be the most daunting to write. Each bullet should start with an action verb that represents the job duty and highlights part of your skill set. If most of your positions are similar, you could find yourself running low on action verbs to describe your work. We’ve included a list of common action verbs for receptionist positions below for when you get stuck.

How do you align your resume with a job description? -

You’re likely applying to more than one receptionist job, and while you don’t need to create a brand new resume for each position, you do need to tailor your resume to each job description. Hiring managers today are busy and often have to sort through hundreds of resumes, and the competition is likely to get stronger, with little to no job growth expected for receptionist roles through 2031.

To help find the right candidate sooner, managers often use applicant tracking software (ATS). ATS scans the resumes and automatically filters them by best fit, largely on how many keywords from the job description match the resume. By ensuring that you’re tailoring your resume to the job description, you can increase the chances that you make it through the first — and hopefully last — round of cuts.

What is the best receptionist resume format? -

While the best resume format for a receptionist position varies depending on your skills and experience, a targeted resume generally works well for this job. This type of resume makes it easy to highlight the specific skills and proficiencies you have that line up with the job posting. For example, if you are already familiar with the employer’s appointment scheduling software listed in the job description, highlighting this lets them know that you won’t need extensive training to be able to start handling calls. A targeted resume can also be beneficial for entry-level applicants with transferable skills in other industries.

Finishing your resume can bring a big sigh of relief, but you’re not quite done yet. Unless the job posting says not to, including a matching cover letter is always a good idea. If you’re unsure how to start, look at these receptionist cover letter examples and templates for ideas.

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Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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Click here to directly go to the Receptionist Resume sample

A receptionist is the face and voice of a company in a lot of ways.

They're usually the first person a visitor meets, so being able to make a good first impression is crucial.

But what goes into an effective receptionist resume?

According to truity.com , the job of a receptionist will see an increase of 14% in the coming 4 years.

And getting your resume noticed can be difficult in this job market. Nine out of ten resumes are applied to an online application system and never receive a second glance from the hiring manager.

We've put together this article to help you figure that out! Read on to learn all you need to know about writing a receptionist resume. We'll cover:

• What does a receptionist do?
• What formats to use in the receptionist resume?
• Sections to include in the receptionist resume?
• How to create the header of the receptionist resume?
• How to write a professional receptionist resume summary?
• How to write the key skills section in the receptionist resume?
• How to write the professional experience section of the receptionist resume?
• How to add education information in the receptionist resume?
• How to add certification in receptionist resume?
• Additional Sections to add in the receptionist resume?

What Does a Receptionist Do?

A receptionist serves as the first point of contact for visitors to an office. They are responsible for greeting visitors, helping them navigate through the office, and providing them with refreshments while they wait. In addition, receptionists maintain calendars for appointments, sort mail, make copies, and plan travel arrangements.

Receptionists are often expected to perform various administrative tasks, such as maintaining the company's phone system and scheduling appointments. Therefore, any individual interested in becoming a receptionist must have excellent organizational and time management skills.

Responsibilities of a Receptionist

• Greet guests and visitors in a professional and welcoming way
• Forward the calls, if required to the concerned person
• Receive and deliver the parcels that come to the concerned person in the office
• Direct visitors to concerning persons
• Ensure the availability of the front office supplies and stock inventory
• Schedule meetings and update the calendar
• Prepare vouchers and arrange travel accommodations
• Update records of office costs and expenses
• Carry out duties like filing, transcribing, photocopying and faxing whenever required
• Oversee office supplies and purchase fresh stock to ensure availability of supplies

Requirements

Receptionist resume skills description for the profile of a receptionist can include the following:

• 1-2 years of experience as a receptionist
• Experience in Microsoft Office Suite
• Experience with Office equipment such as Fax machines, Printers, Xerox machine
• Efficient communication & organization skills
• Multitasking and time-management skills

Receptionist Resume Format

You can choose one of the following formats to write your receptionist resume.

• Reverse Chronological Resume Format
• Functional Resume Format
• Combination Resume Format

Reverse Chronological Format

This resume format works best in favour of those professionals who have a long and extensive work history of putting in a resume without any career gaps.

All the information is written in reverse chronological order in this format, which means writing the most recent company, award, certification, etc., first and then dating back to the previous ones.

Functional Format

The functional resume format is also known as the skills-based resume format. It is so because it highlights the professional's skills and experience section the most out of every other section.

To get more detailed information on Functional Resume Format, you can visit our Guide on Functional Resume Format Here .

Combination Format

The combination format is also known as the hybrid resume format. It uses a combination of both reverse chronological and functional resume formats.

The first half of the combination format uses the functional resume format to highlight the person's skills. In contrast, the second half of the resume is written using the reverse chronological format to show the professional trajectory of the person.

To get more in-depth knowledge of this format, check out our Guide on Combination Resume Format Here .

Design Tips for Receptionist Resume

A receptionist's resume should be easy to read, neat and free of errors. To help you make a strong first impression, here are five tips to follow when writing your receptionist resume:

• Use the reverse-chronological format to write the receptionist's resume.
• Make sure to add only relevant information in the resume.
• Keep a 1-inch margin on all sides of the receptionist's resume.
• List all your quantifiable achievements in the professional experience section. It's the mos
• Use a professional resume font to write the resume, such as: "Ariel", "Times New Roman", "Calibri", etc.

Receptionist Resume Sections

Following will be the order of the sections of your receptionist resume:

• Personal Information
• Summary/Objective
• Professional Experience
• Certifications

Also Read: What are the different sections to add to a resume? .

Receptionist Resume: Header

The header comes at the very start of your receptionist's resume. All your personal information goes into this section:

• Phone Number
• Residential location
• LinkedIn Profile Link (Optional)

Profile Title

Keep the below-mentioned points when creating the header section of the receptionist resume:

• Make sure that the header is the largest text in the receptionist's resume.
• It should be written between the font size of 14-16 points. Also, ensure that you don't have any spacing errors in your name.
• If you have a middle name, then you should write it in the manner given below:

Example: 'Laura J. Witherspoon'

To get a better idea of how to make the header of your receptionist resume, look at the receptionist resume example given below:

Also Read: How to write a perfect resume header in 2022?

After your name comes the personal information section.

In this section, you have to provide your phone number, e-mail address and your current location of residence.

Personal Phone Number

Make sure to follow the tips when you add a phone number to your resume:

• Put a plus sign (+) and write the country's ISD code before the number
• Write the phone number with a space in between
• Do not give more than one number. It might confuse them

Personal E-mail ID

The next thing to be written in the personal information section is the personal e-mail ID.

• Do not write e-mail ID like '[email protected]' as they're very unprofessional.
• Use a professional-looking email id with your full name on it, such as: "[email protected] ."

Location of Residence

Your current location of residence is the last thing to be added in the personal information section.

• If you're applying for a job in your own country, add location in "State, Country code format."
• If you're applying for a job outside your own country, add location in "City, Country Code format."
• Do not include your complete home address in the resume

LinkedIn Profile ID

If you have your LinkedIn profile optimized, you can add it in the Resume header section.

Have a glance at the sample receptionist resume given below to see how a personal information section should look like:

Also Read: How to write the contact information in resume in 2022?

• It is very important to add a profile title to your receptionist resume so that with just one glance, the recruiter can know which profile you've applied for.
• The title should be written between the font size of 12-14 points and should be the second-largest text in the whole of your receptionist resume.
• The basic theory behind making a profile title is so that after seeing your profile title itself, the recruiter can decide whether to read your receptionist resume ahead or not.

Take a brief look at the receptionist resume example given below to get more clarity on how to write the profile title:

Receptionist Resume: Summary

Write a simple yet, professional resume summary at the top of your resume.

• Make sure to finish the resume summary within 2-3 sentences
• Add you're relevant skills in the summary section to hook the recruiter's attention
• Do not use first-person pronouns in the resume summary

Look at the sample receptionist resume given below to see how you can optimize your receptionist resume summary section:

Also Read: How to write a resume summary in 2022?

Receptionist Resume: Objective

If you are a fresher or have less than 3 years of experience, you should write a resume objective instead of a summary.

Since you don't have any experience, in the objective section, add your educational qualifications and extra-curricular experiences you have.

Also Read: How to write a resume objective in 2022?

Receptionist Resume: Key Skills

The Key Skills section is important since it helps the recruiter scan through the resume easily, and it also helps the resume get past the ATS system.

• To write the key skills section, scan the whole of your professional experience section.
• Pick out all the receptionist resume skills written in it, and write them in the key skills section.
• Also, make sure that your key skills section doesn't exceed the limit of three lines. After you're finished writing your key skills, bold the whole section.

15+ Receptionist Skills for Resume

• Guest Attendance
• Customer Service
• Call Management
• Interpersonal Skills
• Conflict Resolution
• Time Management
• Appointment Scheduling
• Inventory Management
• Vendor Management
• Documentation
• Organization
• Situational Handling
• Problem Solving
• Microsoft Office Suite
• Computer Knowledge
• Typing Skill
• Information Management System
• Office Equipment Operation

In order to get more clarity on how to write the key skills section, take a glimpse of the receptionist resume sample provided below;

Also Read: How to write the key skills section of a resume in 2022?

Receptionist Resume: Professional Experience

The work experience section is the heart of the receptionist's resume.

It's what every recruiter scans carefully before selecting a candidate.

Keep the below tips in mind to format this section in the proper way:

• Always write the professional experiences in the reverse-chronological order
• Add only relevant work experience in the professional experience section
• Add your professional title, company name, location, the date of the period you work there and 3-8 bullet points of achievements in each professional experience section
• Start the bullet points with "Power Verbs" such as "Deligated", "Oversee," "Managed," etc.
• Add only the recent work experiences in detail. You don't need to add a detailed description of a job you did 10 years ago.
• Focus on relevant achievements in the bullet points and bold keywords to put emphasis on it
• Quantify the bullet points and achievements as much as possible. For example, Instead of saying "Handled guests," say "Greeted 40+ guests daily while connecting them to respective departments."

Take a glance at the professional experience section sample below to get a better understanding of how to make this section:

Also Read: How to write the work experience section of a resume in 2022?

Receptionist Resume: Education

The education section gives information about your educational background to the recruiters.

• Include the name of the university/school you attended, the degree pursued, their locations, dates of enrolling and graduating, and the CGPA acquired.
• Add your latest degree first in the education section
• If you have a bachelor's degree, you don't need to add a high-school diploma or GED on your resume.

The receptionist resume sample provided below will give you a better understanding of how to make the education section:

Also Read: How to write the education section of a resume in 2022?

Receptionist Resume: Certifications

Add certifications to your receptionist resume is considered very beneficial as it increases the value of your receptionist resume by multi-folds. These certifications can be spreadsheet software programs, fax machine operation courses, medical terminology courses, etc.

Use the below given format to write the certifications section of your receptionist resume:

{Name of certification} | {Affiliating Institution} | {Location} | {Date (month & year)}

Top Receptionist Certifications

• Certified Medical Administrative Assistant (CMAA)
• Certified Medical Office Manager (CMOM)
• Nationally Certified Medical Office Assistant (MOA)
• Certified Clinical Medical Assistant (NHA)
• Certified Medical Interpreter - Spanish (CMI)
• Microsoft Office Specialist Master Certification (MOS)
• Certified Coding Specialist (CCS)
• Registered Medical Assistant
• Patient Care Technician
• Certified Personal Trainer
• Certified Medical Insurance Specialist (CMIS)
• Certified Information Technology Professional (CITP)
• Certified Personal Chef (CPC)
• Professional Credit Associate (PCA)
• Administrative Medical Specialist (CMAS)
• Medication Aide Certification (MACE)
• Certified Radiology Administrator (CRA)
• Nationally Certified Medical Assistant (NCMA)
• Certified Healthcare Protection Administrator (CHPA)
• Certified Medical Manager (CMM)

Also Read: How to write the certification section on a resume in 2022?

Receptionist Resume: Additional Information

If you have some space left in the resume, you can add some additional information to it. But if your resume is already filled, skip this part.

The Additional information you can include:

• Awards and certifications in a resume: Have you got any awards in your past jobs? Add these to your resume
• Languages you know: If you know any other languages instead of English, you should add it in the additional information section of your resume
• Volunteer experience: If you have done any significant volunteer work, you can add it to the volunteer experience section
• Hobbies and interests: If you have any relevant hobbies that can strengthen your resume, you can add them to the receptionist's resume.

Receptionist Resume Sample

• Tele calling
• Travel Booking
• Interview Scheduling
• Staff Management
• Recruitment
• Safety & Sanitation
• Meeting Coordination
• Guest Welcoming
• Record Keeping
• Vendor Relationship Management
• Secured 1st position , Inter College debate competition, Middlesex University '12
• Won National Level Elocution Competition , Middlesex University '12
• Captained the Basketball Team to win the Inter University League, Middlesex University ’14
• Captain of the University Soccer Team ’12 - ’14
• Addressing ~10 inquiries on a daily basis while escalating the crucial ones
• Addressing ~20 walk-in clients on a day-to-day basis & notifying the concerned employee of visitor's arrival
• Attending ~30 calls from client's office on a daily basis and transferring the same to the relevant department
• Appointing new cleaning staff and peon in instances of short staffing
• Superintending house cleaning staff of 10 by allocating tasks and monitoring day-to-day activities
• Maintaining daily attendance records & preparing documents & letters
• Managing meeting & conference room and issuing visitor badges to the visitors
• Arranging ~10 monthly visits and travel trips for key officials while managing the logbook
• Supervising bill payments by regularly following up with customers & scheduling appointments
• Recording inward & outward courier entries while complying with procedures to keep a safe & clean reception area
• Assigning tasks to the peon and distributing incoming fax & courier packages
• Following up with vendors for contract renewals & maintaining digital filing systems
• Maintaining the stationery & pantry stock and scheduling interviews & giving the forms to candidates to fill up the details
• Top 10 percentile of the class
• Languages : English, Spanish

Key Takeaways

Highlight all the important words, phrases and numbers in the whole of your receptionist resume. Highlighting will ensure that you pass the 6-second test. On average, a recruiter reads a resume only for 6 seconds.

By highlighting and bolding the words, you will ensure that the recruiter reads whatever you want them to read.

Do not overdo the highlighting. Highlight only those words, phrases, and numbers relevant to your target profile. For example, highlight where you led a team, what all targets you were able to meet, what methodologies you used, etc.

Also, highlight only those words and phrases about which you have good knowledge, as in the interview round, there are high chances that the recruiter will ask questions around those highlighted words and phrases only. So, make the best use of highlighting the word and phrases and turn them into a benefit for you.

When writing your points in the professional experience section and internship section, do make use of bucketing to write similar points together. Buckets will be made of the broad level receptionist resume skills you used to carry out those duties.

Highlight all the important numbers and achievements throughout the resume. This way, the recruiter can just read your highlighted words, phrases and number and get an idea of your receptionist's resume skills and achievements.

In the professional experience section, make a separate key achievements section for every company you worked in. In this section, write the contribution, impact, result, etc., specific to that company.

To maximize the impact and coherence of your resume points, make sure they demonstrate the following three things: (a) your contribution, (b) effect/impact and (c) corresponding achievement

Draw a clear distinction between your points and title. Write the company name and your designation to the left, and write the dates and location on the right-hand side. Then start your resume points from the next line.

Try to quantify all and every information you write in your resume. Bring out as many numbers as you can. Do this throughout your resume. Numbers help bring out the impact that your duties had on the business, which otherwise gets drowned out. If you don't remember the exact numbers, you can always write a ballpark figure.

Also, do not over quantify your resume. Write numbers only if they are significant to your target profile and if they increase the value of your resume.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] , and you can get 24/7 professional assistance with all your job & career-related queries.

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How to List Receptionist Skills on a Resume

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Why employers want to see receptionist skills on your resume

Tips for listing receptionist skills on a resume, best receptionist skills to add to a resume, how to improve receptionist skills.

Receptionist skills show an employee’s ability to represent a company or industry. These can include but are not limited to organizational methods, communication with clients, time management, overall professionalism and much more. This article discusses the best receptionist skills to list on a resume and how to highlight those relevant skills on your resume. 

In many companies, the receptionist is the face that clients see the most often and the overall organizer for the company. The skills required to be a receptionist vary depending on the job but many receptionist skills are applicable to any industry. Receptionist skills demonstrate professionalism, organization, communication abilities, comfort with technology, ability to multitask and much more. 

Demonstrating these skills on your resume is important for many job applications. For example, if you describe your responsibilities as a receptionist for a dentist’s office as developing positive relationships with young patients and maintaining a schedule for over 80 clients, the person reading your resume will interpret this as an ability to organize for a large team and that you have excellent communication skills. 

The following list of tips explain how to include skills on a receptionist resume:

Provide detailed descriptions

As a receptionist, you might spend most of your day answering phones and sending emails. You are the front line of communication between the business and external customers. Strong communication skills are key to success in this role. Consider a time in which solid communication skills led to your success.

Example: ‘Earned ‘Employee of the Month’ recognition for interpreting project changes and thoroughly communicating updates to project managers.’

Use metrics

Add clear metrics to your work experience descriptions as employers translate data as solid proof of your accomplishments. Consider a previous situation in which an event occurred that involved a specific metric.

Example: ‘After initiating a revamp of the project closing process over the phone, customer satisfaction improved by 21%.’

Include job-specific keywords

It is helpful to review each job posting for keywords that are specific to the receptionist role you are applying for. These keywords and phrases stand out to employers and keyword searching scans. They also make your resume appear more relevant when referencing job-specific details.

Example:  ‘Handled the onboarding process for clients before introducing them to their assigned project managers. Created new client profiles within the main database with full contact information and project details.’

Use adjectives for proficiency levels

Always be honest when writing your resume, especially when it comes to proficiency levels in each skill that you list. You can include a separate ‘Skills’ list and use adjectives to explain your level of experience when describing a particular skill. 

Example: ‘Proficient in Microsoft Word, Excel and Outlook’

Here are some of the most common skills to include on your receptionist resume:

• Professionalism.  Highlight the experience you have representing a company, in terms of behavior and appearance. 
• Organization. Describe how you organize not only your own routine but also that of your colleagues. 
• Ability to multitask. Explain how you can juggle your daily tasks while maintaining professionalism and good customer service, even with distractions and interruptions.
• Attention to detail.  This skill involves making sure procedures are exact and that you follow rules and regulations. 
• Technology skills. This can include typing ability, proficiency with word processing programs, spreadsheets and file-sharing systems.
• Social media. To be successful in this role, it is beneficial to show how social media can be utilized within a company to keep clients informed and represent the company in a positive light.
• Confidence.  Showing your manager and your clients that you are confident and reliable reflects positively on your work ethic and builds a strong reputation for the company. 
• Communication.  Show that you have solid interpersonal and customer service skills. 
• Friendliness.  This includes maintaining a positive attitude, remaining calm and courteous, and responding cheerfully to incoming calls.
• Interpersonal skills.  Discuss how you can work closely with a variety of different people and how you respond with the appropriate conflict resolution methods when necessary. 

Here are some ways you can improve your receptionist skills: 

1. First, become comfortable with any required computer software

It is important for a receptionist to keep their technology skills up to date. This could even involve taking short online courses, if necessary, to stay current. 

2. Next, take notes to improve your organization skills

If it helps with your daily organization, get in the habit of making frequent notes. Actively writing down key information can help it stick in your mind, and is also a good resource to refer to later.

3. Third, create a script so you can communicate professionally at all times

It can sometimes be challenging to remember to say everything that is required during all the many interactions of a typical workday. It can be useful to develop a script so that you use similar language to welcome visitors, answer the phone and respond to customers with correct or consistent answers to their questions.

4. Fourth, learn how to deal with challenging people

Staying calm when faced with interruptions is a very useful skill to work on improving. Learn how to maintain a positive demeanor even when talking to a difficult client.

5. Next, practice active listening skills

Maintaining eye contact and asking clarifying questions if necessary can be very beneficial for developing your active listening skills.

6. Sixth, use downtime to practice a new skill

It is important to be working on something, even during slow times. Downtime can be the perfect opportunity to improve skills even further by studying manuals or becoming familiar with a new computer system.

7. Then, exercise professionalism with coworkers

It’s a good idea to avoid becoming involved in office gossip. As a receptionist, you might process private information or be asked to assist with confidential situations or materials, so you should always be discreet and respect the privacy of the company and individuals.

8. Finally, build your own confidence in the workplace

Always take pride in your work and demonstrate that you know you have performed your assigned tasks to the best of your abilities. Ask for help or seek extra training if you need to improve any of your skills.

Almost all receptionist skills can be used in most office management jobs. Also, most receptionist skills build on many strengths you may not even realize you have such as interpersonal communication and being comfortable with technology. By identifying these skills and perfecting them, you help make yourself a strong candidate in any industry.

13 Receptionist Resume Examples & Writing Guide

Create a receptionist resume that gets you hired, with 13 real resume examples and a step-by-step writing guide. Learn how to effectively highlight your skills and experience to impress employers. By implementing our expert tips and using our resume samples as inspiration, you'll be well on your way to landing your next receptionist role.

A great receptionist resume can open the door to exciting job opportunities. But putting together a resume that highlights your customer service skills, administrative abilities and friendly personality isn't always easy. Where do you start? What should you include? How do you format it?

This guide breaks down the process into simple steps. It shares the most important things to focus on in your receptionist resume - like your relevant work history, key skills and strongest personality traits. It also provides 13 real-world examples of well-written receptionist resumes. Use them as inspiration and templates when creating your own.

By the end of this article, you'll know exactly how to write a receptionist resume that impresses hiring managers and lands you interviews. Plus, you'll have a collection of resume samples to reference whenever you need guidance or a creativity boost. Let's dive in and start crafting a receptionist resume that will take your job search to the next level.

Common Responsibilities Listed on Receptionist Resumes

• Greeting and welcoming visitors, clients, or customers to the organization
• Answering and directing incoming calls, emails, and inquiries
• Maintaining visitor logs and issuing visitor badges or passes
• Coordinating the scheduling and management of meetings and appointments
• Providing administrative support to the office or company staff
• Receiving, sorting, and distributing mail, packages, and other deliveries
• Maintaining office equipment and supplies inventory
• Handling and processing invoices, bills, and payments
• Updating and maintaining accurate employee and client records
• Enforcing office policies and procedures for visitors and staff
• Maintaining a professional and organized front desk area
• Assisting with coordinating travel arrangements and logistics

How to write a Resume Summary

The summary or objective section of your resume offers that critical opening impression for your prospective employers. While it’s just one minor part of an entire resume, it possesses great power. You can consider this part as a pitch about who you are, your capabilities, and how you could add value to the organization even in the position of a receptionist. Here is a simplified guideline on drafting the best summary or objective section.

Begin with a Powerful Sentence

Maintain clarity and conciseness while writing the first sentence. This should be the core of your professional identity and the most significant advantage you bring as a receptionist.

Spotlight your Skills

Recognize the skills you've acquired throughout your career as a receptionist that align with the position you're seeking at your desired company. It could be your excellent communication skills, organizational prowess, besides others, which are highly valued in a receptionist's role.

Quantify Your Experience

Using specific numbers to highlight your experience brings added credibility to your resume. Ensure that the numbers you provide paint a concise picture of your abilities. You could include the number of clients you handle each week, percentage of customer issues you've resolved, or any other metrics that testify to your effectiveness as a receptionist.

Highlight Qualifications

If you hold specific certifications or have completed training programs that align with your role as a receptionist, ensure that these cross the eye of the reader in this section. A brief mention of your qualifications could steer an opportunity to your advantage.

Express Intentions

Express your professional objectives and goals clearly. Strive to align these goals with the needs of the organization, showcasing your potential contributions in the receptionist role.

Remember, the essence of a great summary or objective lies in giving your employer a succinct snapshot of who you are professionally. While your resume’s objective might seem like a tiny detail, if done right, its potential to grab attention and inspire a deeper examination of your qualifications remains unparalleled. Keep refining your articulation skills and soon you'll be able to express the perfect pitch in just a few lines.

Strong Summaries

• Professional receptionist with over six years of experience in providing excellent customer service and administrative support in fast-paced environments. Skilled at multitasking, problem-solving, and maintaining a cordial and professional demeanor under pressure. Looking forward to bringing a wealth of experience and transferable skills to a respected and innovative company.
• Experienced receptionist known for building positive relationships with clients, colleagues, and supervisors. Adept at managing and streamlining administrative processes. Ready to apply my organizational skills and ability to handle multitasking in a high-volume firm.
• Friendly and efficient receptionist skilled in both verbal and written communication. Experience in various settings including healthcare and corporate offices. Proficient in administrative duties such as scheduling, call routing, and multi-line phone system management. Looking to leverage my strong attention to detail and dedication to serving clients in a dynamic front office role.

Why these are strong ?

These are good examples because all of them highlight key skills, experience, and the value that the receptionist can bring to the company. They provide unique perspectives on the role, one focusing on customer service, another on positive relationships and administrative processes, and the final on communication and administrative duties. Summaries in resumes should always identify the unique skill-set and experience to make them stand out to potential employers. Also, using industry-related keywords can increase their chance of passing through automated tracking systems (ATS).

Weak Summaries

• I am a receptionist. I am looking for a job.
• Worked as receptionist for 6 years in various companies. Active pidgin herder on weekends. Belt holder for martial arts fights every Friday night public square.
• Like, I just like love it when the phone rings and like, I have to answer it. It's like, so amazing, you know? And like, helping people is just the best feel ever. So like, hire me, OK?
• I'm the best receptionist around, no contest. I won't take any junk from anyone and I'm real good at organizing stuff. Yeah, that's me.
• Professional Summary: Seeking new opportunities, previously Receptionist at XYZ company.

Why these are weak ?

The above examples are bad for a number of reasons. Firstly, they all lack specific details and do not provide enough information about the previous experience, responsibilities, and skills which would be helpful to get new job. This is not useful for recruiters as they can't understand candidate's skills and expertise from such limited information. Secondly, the use of slang or informal language in a resume is deemed unprofessional. It does not reflect well on the candidate's communication skills. Thirdly, irrelevant information (interests that do not directly affect the candidate's ability to perform the job duties) misguides the employers and is usually unnecessary. Lastly, arrogance or overconfidence isn't appealing in a professional setting. Including such statements makes the summary less meaningful and seems unprofessional. It's important for a professional summary to display competence, summarize candidate's experience and skills, and tailor it to the job one is applying for in a professional manner.

Showcase your Work Experience

The importance of the Work Experience section in a resume cannot be overstated. Think of it as the heart of your resume. It is where your future employers will look first, giving them a snapshot of your abilities and career journey so far. In essence, strong presentation of your employment history can prove that you're the right person for the position you're applying to. Let's dive into understanding how you can optimize this indispensable section as a Receptionist, without necessarily using flashy language.

Keep it Relevant

Highlight only those aspects of your past experiences that align with the job you're seeking. If a past job doesn't seem to have any relevance, it's a wise step to focus on the transferable skills from that employment, such as communication skills or organizational abilities.

Employ Action Verbs

Start each statement in your experience section with a powerful action verb. This brings out a tone of proactiveness and responsibility while avoiding the passive voice. Be sure to change up your use of verbs to avoid repetition.

Use Quantifiable Achievements

Impress your potential employer with hard facts. If possible, quantify your achievements. How many phone calls did you handle? By what percentage did you reduce waiting time? This gives a solid representation of your capabilities.

Quantify your achievements and impact using concrete numbers, metrics, and percentages to demonstrate the value you brought to your previous roles.

Avoid Buzzwords

Steer clear of empty buzzwords and complex jargon that fail to clearly depict your abilities. Ensure your resume is easy to read and understand. Remember, the goal is to get your main points across effectively, not to show off a wide-ranging vocabulary.

Follow Reverse Chronological Order

Keep your most recent jobs at the beginning of your work experience section, followed by older positions. This helps employers quickly understand your current skills and responsibilities.

Format Consistently

Ensure you're consistent with punctuation, formatting, and style throughout your resume. Irregularities can confuse the reader or simply come across as carelessness on your part.

Remember - honesty and clarity are two foundational traits of an appealing work experience section. Strategically represent your past roles to emphasize the skills and experience you've amassed during your career journey. A versatile approach coupled with an appropriate representation of your duties and achievements can project you as a valuable candidate even in the absence of so-called power keywords. However, filling this section with experiences that do not relate to the intended job or showing reliability on buzzwords can distract the HR professionals and hamper your chances.

In the subsequent section, you'll find concrete examples illustrating the above-mentioned points for a clear understanding.

Strong Experiences

• Handled the responsibility of all the receptionist and clerical duties at the main entrance desk.
• Scheduled and managed appointments for executive staff members.
• Successfully dealt with different types of personalities in a professional manner.
• Provided excellent customer service over the phone and in person, to all clients, customers and employees.
• Managed multi-line telephone system and directed calls to appropriate departments.
• Organized administrative and logistical aspects of meetings and events.

These examples are good practice as they are specific, use action verbs and quantify achievements where possible. Each example indicates a sense of accomplishment and responsibility. Furthermore, they clearly highlight the key responsibilities held in the roles, such as handling clerical duties, managing appointments, dealing with a diverse range of personalities, providing customer service and managing telephone systems. These bullet points will convince potential employers that the candidate has the necessary skills and expertise for a receptionist role.

Weak Experiences

• Working as a Receptionist.
• Did Receptionist duties.
• Job title was Receptionist.

These examples are too generic, nondescript, and fail to elaborate on the specific responsibilities and accomplishments attained while working as a receptionist. They do not help potential employers understand the skill set the applicant might possess or the kind of tasks they can handle. Good resume practice would typically entail stating the specific duties carried out, achievements during the period of work, and how the individual duties contributed to the overall business performance. This provides a clearer picture of the candidate's abilities and suitability for the job.

Skills, Keywords & ATS Tips

In every resume it's crucial to highlight the right skills. For a receptionist, it is no different. Specifically, both hard and soft skills play a significant role. These skills not only show your competency, but they also give the employer a glimpse of who you are.

Understanding Hard and Soft Skills

Hard skills are abilities you learn through education or specific training. They are job-specific. In a receptionist's role, these could include knowledge of office machinery, computer literacy, or specific programs used within the firm.

Soft skills , on the other hand, are personal traits that determine how you interact with others. They can greatly impact your success in any given role. A receptionist, for example, may need effective communication, active listening, problem-solving, or multitasking skills.

The Role of Keywords and ATS

When thinking about the skills to mention on your resume, remember that words matter. Keywords can make the difference between your resume making the cut or being tossed. Why? This involves an Applicant Tracking System (ATS).

An ATS is a software that manages recruitment process. It screens resumes by scanning for certain keywords that match the skills sought by the employer. Accordingly, if your resume lacks the necessary keywords, it might be rejected, not reaching the human recruiter's hands.

Matching Skills and Moment of Truth

An effective strategy means matching your resume skills with the skills in the job description. Identify the hard and soft skills the employer is looking for, and if you possess those skills, let them shine on your resume. Be honest, though; misrepresentation can backfire.

When your resume matches the job description, it increases your chances of getting past the ATS. More than that, it also gives an indication that you understand the demands of the job. Ultimately, ensuring your resume reflects the required skills makes it more likely for you to land an interview.

Remember, your resume is a presentation of you and your skills. The more clearly and genuinely you can portray them, the better your chance of getting noticed and increases the possibility of you landing the job.

Top Hard & Soft Skills for Full Stack Developers

Hard skills.

• Customer service
• Telephone etiquette
• Appointment scheduling
• Multi-line phone systems
• Microsoft Office Suite
• Organizational skills
• Time management
• Conflict resolution
• Attention to detail
• Professionalism
• Problem-solving
• Administrative tasks
• Filing and record-keeping
• Hospitality management

Soft Skills

• Communication
• Interpersonal skills
• Adaptability
• Customer focus
• Stress management
• Positive attitude
• Flexibility
• Organization

Top Action Verbs

Use action verbs to highlight achievements and responsibilities on your resume.

• Communicated
• Coordinated
• Transferred
• Collaborated
• Prioritized
• Checked-out
• Facilitated

Education & Certifications

Adding your educational qualifications and certificates to your resume is an essential step for showcasing your skills. Start by creating an 'Education' section on your resume where you primarily list your highest degree first. Your format should include the name of your degree, the institution attended, and the graduation year. For your certificates, create a 'Certifications' section. List each certification sequentially, along with the issuing organization and date of completion. Always remember to tailor this information to fit the job requirements for maximum impact.

Some of the most important certifications for Receptionists

This certification is for receptionists working in legal offices and requires knowledge of legal terminology and procedures.

Resume FAQs for Receptionists

What is the ideal length for a receptionist resume.

The ideal length for a receptionist resume is one page. Focus on highlighting your most relevant skills, experience, and achievements within this concise format.

What format should I use for my receptionist resume?

The reverse-chronological format is the most common and recommended format for a receptionist resume. This format lists your work experience in reverse chronological order, with your most recent job first.

How can I make my receptionist resume stand out?

To make your receptionist resume stand out, emphasize your customer service skills, communication abilities, and attention to detail. Use specific examples and quantifiable achievements to showcase your qualifications.

What keywords should I include in my receptionist resume?

Some important keywords to include in a receptionist resume are: customer service, multi-tasking, communication, scheduling, data entry, phone etiquette, and any relevant software or office equipment you are proficient with.

Should I include references on my receptionist resume?

It is not necessary to include references on your resume. Instead, have a separate list of references ready to provide upon request during the interview process.

How can I highlight my receptionist skills on my resume?

Highlight your receptionist skills by including a 'Skills' section on your resume, where you can list relevant skills such as customer service, multi-tasking, communication, scheduling, and proficiency with office equipment or software.

Receptionists are the welcoming ambassadors of a company, greeting guests with a warm smile and ensuring prompt service. Their multi-tasking prowess involves juggling phone inquiries, visitor management, and basic administrative tasks. When crafting a receptionist resume, highlight your superb interpersonal skills, ability to prioritize in a fast-paced environment, and expertise in popular office suites. Showcase measurable accomplishments that exemplify your organizational talents and commitment to professionalism.

Detail-oriented and highly organized Receptionist with a passion for creating a welcoming environment for clients and colleagues. Adept at managing multiple tasks efficiently while maintaining a professional demeanor. Experienced in handling a high volume of calls, emails, and in-person inquiries with exceptional customer service skills.

• Greeted and directed visitors, maintaining a professional and friendly demeanor at all times.
• Managed a multi-line phone system, efficiently handling up to 100 calls per day.
• Coordinated meeting room schedules and prepared conference rooms for appointments.
• Maintained an organized and tidy reception area, ensuring a positive first impression for clients.
• Assisted with administrative tasks, including data entry, filing, and mail distribution.
• Provided exceptional customer service to clients and visitors, both in-person and over the phone.
• Managed the company's calendar, scheduling appointments and meetings for executives.
• Processed and distributed incoming and outgoing mail, ensuring timely delivery.
• Assisted with travel arrangements, including booking flights, hotels, and transportation.
• Maintained an accurate and up-to-date filing system for important documents.
• Welcomed patients and visitors to the medical center, providing a friendly and compassionate experience.
• Managed patient check-ins and check-outs, ensuring accurate and timely processing.
• Answered patient inquiries and directed calls to the appropriate medical staff.
• Maintained patient confidentiality and adhered to HIPAA regulations.
• Assisted with light administrative duties, such as updating patient records and preparing forms.
• Customer Service
• Multi-line Phone Systems
• Office Administration
• Mail Distribution
• Travel Arrangements
• Calendar Management
• HIPAA Compliance
• Patient Check-in/Check-out
• Google Workspace

An entry-level receptionist handles front desk duties like greeting guests, answering phones, and providing administrative support. When writing your resume: 1) Highlight customer service experience, strong communication skills, and attention to detail. 2) Emphasize multitasking abilities and proficiency with office software like MS Office. 3) Include examples that demonstrate transferable skills like organization and problem-solving. Though no direct experience is required, tailor your resume to showcase the right qualifications for this role.

Enthusiastic and detail-oriented receptionist with a passion for creating positive first impressions and ensuring smooth office operations. Skilled in managing multiple tasks, providing exceptional customer service, and maintaining a welcoming environment for clients and colleagues alike.

• Greeted and directed visitors, maintaining a friendly and professional demeanor at all times.
• Managed a multi-line phone system, efficiently handling up to 50 calls per day and routing them to the appropriate departments.
• Coordinated the scheduling of meetings and appointments for senior executives using Microsoft Outlook.
• Maintained a clean and organized reception area, ensuring a welcoming environment for clients and employees.
• Assisted with various administrative tasks, including data entry, filing, and preparing correspondence.
• Served as the first point of contact for clients and visitors, providing a warm and professional welcome.
• Managed the reception desk, handling incoming calls, emails, and mail distribution for a team of 20 employees.
• Coordinated travel arrangements for consultants, including booking flights, hotels, and rental cars.
• Maintained office supply inventory and placed orders as needed, ensuring uninterrupted operations.
• Assisted with event planning and logistics for company meetings and client presentations.
• Welcomed and directed students, faculty, and visitors at the university's student services center.
• Answered inquiries regarding campus services, events, and policies, providing accurate and timely information.
• Scheduled appointments for academic advisors and counselors using an online booking system.
• Assisted with the distribution of student ID cards and parking permits.
• Maintained a tidy and organized reception area, contributing to a positive visitor experience.
• Travel coordination
• Event planning
• Office supply management
• Visitor reception
• Professional communication
• Multi-tasking

A legal receptionist serves as the initial point of contact in a law firm, providing professional and courteous service. Their primary duties include greeting clients, managing phone lines, scheduling appointments, and ensuring the smooth operation of the front office. To craft an impressive resume for this role, highlight your exceptional communication and organizational abilities. Detail relevant experience handling confidential information with discretion. Emphasize proficiency in legal software and databases. Showcase your multitasking skills and ability to thrive in a fast-paced environment. Tailor your resume to the specific position, highlighting qualifications that align with the law firm's needs.

Highly motivated and detail-oriented legal receptionist with exceptional communication and organizational skills. Adept at managing multiple tasks in a fast-paced environment while maintaining a professional and friendly demeanor. Committed to providing excellent client service and support to legal teams.

• Managed a multi-line phone system, efficiently directing calls and messages to appropriate staff members.
• Greeted clients and visitors, maintaining a welcoming and professional front office environment.
• Scheduled appointments, meetings, and conferences for attorneys and legal staff.
• Maintained and updated client databases, ensuring accurate contact information and case details.
• Assisted with document preparation, filing, and organizing legal correspondence.
• Provided comprehensive administrative support to a team of 10 attorneys and paralegals.
• Managed calendars, scheduled meetings, and coordinated travel arrangements for legal staff.
• Processed invoices, expense reports, and maintained financial records using Quickbooks.
• Assisted with legal research and document preparation, ensuring accuracy and attention to detail.
• Maintained office supplies inventory and placed orders as needed to ensure smooth operations.
• Provided excellent customer service to clients, addressing inquiries and resolving issues.
• Processed insurance applications, renewals, and cancellations in a timely manner.
• Maintained accurate client records in the company's database.
• Collaborated with insurance agents to ensure client needs were met and policies were properly issued.
• Consistently met and exceeded monthly sales quotas through upselling and cross-selling techniques.
• Multi-line phone system management
• Client relations
• Scheduling and calendar management
• Database management
• Document preparation
• Legal correspondence
• Administrative support
• Invoicing and expense reporting
• Legal research
• Office supplies management
• Insurance policy processing
• Sales and upselling

An Office Receptionist serves as the welcoming face for an organization. Responsibilities include greeting visitors, answering calls, scheduling meetings, handling mail, and maintaining an orderly reception area. When crafting a resume, emphasize excellent customer service abilities and strong written/verbal communication skills. Highlight experience with office technology like multiline phone systems and scheduling software. Demonstrate your poise under pressure and capacity for efficient multitasking. Keep the resume concise at one page, using clear formatting to showcase your relevant qualifications.

Highly organized and personable Office Receptionist with a track record of providing exceptional administrative support and customer service. Adept at managing multiple tasks, maintaining a professional demeanor, and creating a welcoming environment for visitors and staff alike.

• Greeted and directed an average of 50 visitors per day, ensuring a positive first impression of the company
• Managed a multi-line phone system, efficiently handling up to 100 calls daily and routing them to the appropriate departments
• Maintained an organized and tidy reception area, contributing to a professional office environment
• Assisted with various administrative tasks, including data entry, filing, and preparing correspondence
• Coordinated conference room bookings and managed the office calendar, ensuring smooth operations
• Provided exceptional customer service to clients and visitors, addressing inquiries and resolving concerns promptly
• Managed incoming and outgoing mail, ensuring timely distribution and processing
• Maintained an accurate and up-to-date visitor log, enhancing office security
• Assisted with event planning and coordination for company meetings and client gatherings
• Trained new administrative staff on office procedures and reception duties
• Provided comprehensive administrative support to a team of 12 consultants
• Managed travel arrangements, including booking flights, hotels, and transportation
• Prepared and formatted reports, presentations, and correspondence
• Maintained an organized filing system for both physical and digital documents
• Assisted with onboarding new employees and coordinating orientation sessions
• Filing and Organization
• Event Planning and Coordination
• Report and Presentation Preparation
• Employee Onboarding
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Gmail, Calendar, Docs)
• Salesforce CRM
• Scheduling and Calendar Management
• Visitor Management
• Office Supply Inventory Management

A spa receptionist is responsible for creating a warm, inviting atmosphere while managing the front desk operations. Duties include greeting guests, scheduling appointments, answering inquiries, and ensuring a seamless check-in/checkout process. To create an impressive resume, tailor it to highlight your exceptional customer service skills, ability to multitask efficiently, and proficiency with scheduling software. Emphasize any relevant experience in hospitality, administrative roles, or positions requiring strong interpersonal skills. Present your qualifications clearly with a well-formatted, error-free resume that effectively showcases your fit for the role.

Experienced spa receptionist with a passion for providing exceptional customer service and creating a welcoming environment. Skilled in managing schedules, handling client inquiries, and maintaining a calm and relaxing atmosphere. Dedicated to ensuring a seamless and enjoyable experience for every guest.

• Greeted clients and managed the front desk, ensuring a warm and professional welcome.
• Coordinated appointments, managed schedules, and maintained accurate client records.
• Provided exceptional customer service, addressing client inquiries and resolving concerns.
• Collaborated with spa therapists to optimize scheduling and minimize wait times.
• Maintained a clean and organized reception area, contributing to a relaxing atmosphere.
• Welcomed guests, managed check-ins and check-outs, and handled payment transactions.
• Answered phone calls, scheduled appointments, and provided information about spa services.
• Maintained a tidy and inviting reception area, ensuring a positive first impression.
• Assisted with inventory management and restocking of retail products.
• Received consistently positive feedback from clients for friendly and attentive service.
• Shadowed experienced receptionists and learned best practices in spa operations.
• Assisted with client check-ins, appointment scheduling, and maintaining client records.
• Provided support in maintaining a clean and organized reception area.
• Helped with preparing refreshments and ensuring client comfort.
• Demonstrated a strong work ethic and a willingness to learn and grow in the spa industry.
• Appointment Scheduling
• Front Desk Operations
• Client Relations
• Phone Etiquette
• Time Management
• Conflict Resolution
• Attention to Detail
• Computer Proficiency
• POS Systems
• Inventory Management

A gym receptionist plays a vital role in creating a welcoming environment and ensuring smooth operations. Responsibilities include greeting members warmly, checking in visitors, responding to inquiries, scheduling appointments, maintaining accurate records, and providing exceptional customer service. When writing a resume for this role, highlight your strong interpersonal skills, ability to multitask, attention to detail, and proficiency with relevant software. Include any experience in customer service, administrative tasks, or the fitness industry. Showcase your organizational abilities and commitment to creating positive experiences. Use a clear, easy-to-read format to make your qualifications stand out.

Friendly and customer service-oriented professional seeking a position as a Gym Receptionist. Passionate about health and fitness with a knack for creating a welcoming atmosphere. Skilled in administrative tasks, client relations, and problem-solving.

• Greeted clients, answered phones, and managed the front desk to ensure smooth operations.
• Assisted with membership sign-ups, cancellations, and renewals, helping the gym maintain a high retention rate.
• Maintained a clean and organized reception area, creating a welcoming environment for members and guests.
• Collaborated with personal trainers and group fitness instructors to schedule appointments and classes.
• Handled cash transactions and balanced the register daily, ensuring accurate financial records.
• Provided exceptional customer service to gym members, addressing inquiries and resolving complaints.
• Processed membership payments, upgrades, and cancellations, contributing to the gym's financial success.
• Conducted gym tours for prospective members, highlighting amenities and membership benefits.
• Assisted with the organization of promotional events and member appreciation days.
• Maintained a thorough knowledge of gym policies, services, and class schedules to provide accurate information to members.
• Monitored the fitness center floor, ensuring proper use of equipment and member safety.
• Assisted members with equipment setup and exercise techniques, promoting proper form and preventing injuries.
• Maintained a clean and tidy fitness center, regularly sanitizing equipment and restocking supplies.
• Enforced gym policies and procedures, contributing to a safe and welcoming environment for all members.
• Participated in ongoing training to stay updated on fitness trends and member service best practices.
• Membership Sales
• Cash Handling
• Problem-Solving
• Multitasking
• Fitness Equipment Knowledge
• Cleaning and Maintenance
• Team Collaboration
• Event Planning
• Microsoft Office

A Dental Receptionist handles patient check-ins, appointment scheduling, and administrative tasks with excellent customer service skills. To craft an impressive resume: 1) Highlight experience in roles requiring seamless multitasking, attention to detail, and friendly communication. 2) Showcase proficiency with dental practice management software and medical terminology. 3) Emphasize your ability to maintain composure in a fast-paced environment while providing exceptional patient care. 4) Use clear formatting and concise phrasing to ensure a smooth reading experience.

Highly motivated and personable Dental Receptionist with a proven track record of delivering exceptional patient care and administrative support. Adept at managing multiple tasks in a fast-paced environment while maintaining a positive attitude and building strong relationships with patients and colleagues alike.

• Efficiently managed a high volume of patient appointments, ensuring smooth flow of the dental practice and minimizing wait times.
• Provided exceptional customer service, addressing patient concerns and inquiries with empathy and professionalism.
• Collaborated with dental staff to optimize scheduling, maximizing productivity and patient satisfaction.
• Maintained accurate and up-to-date patient records using advanced dental practice management software.
• Consistently received positive feedback from patients and colleagues for outstanding performance and dedication to patient care.
• Assisted in the daily operations of a busy dental practice, supporting both administrative and clinical tasks.
• Demonstrated excellent communication skills, educating patients on dental procedures and post-operative care instructions.
• Streamlined office processes, implementing new systems for inventory management and supply ordering.
• Trained new staff members on office procedures and dental software, fostering a collaborative and efficient work environment.
• Recognized by management for consistently going above and beyond to ensure patient comfort and satisfaction.
• Gained valuable experience in a dental office setting, learning the fundamentals of patient care and practice management.
• Demonstrated a strong aptitude for learning, quickly mastering dental terminology and procedures.
• Assisted with patient check-in and check-out, ensuring a seamless and welcoming experience for all patients.
• Provided administrative support, including answering phones, scheduling appointments, and maintaining patient records.
• Received a job offer upon completion of the internship, a testament to strong work ethic and dedication to the field.
• Patient care
• Dental terminology
• Dental practice management software
• Electronic health records
• Insurance verification
• Treatment plan presentation
• Inventory management
• HIPAA compliance
• Team collaboration

As the face of the company, a Front Desk Receptionist plays a vital role in creating a warm and inviting atmosphere. Their duties include greeting guests with a friendly demeanor, handling a high volume of phone calls with poise, and expertly managing appointment schedules. Strong communication skills, organization, and the ability to calmly juggle multiple tasks are essential. When crafting your resume, showcase any experience that highlights your customer service prowess, attention to detail, and computer proficiency. Tailor your content to the specific job requirements, using concrete examples that demonstrate your qualifications as the ultimate ambassador for the role.

Experienced and personable Front Desk Receptionist with a proven track record of delivering exceptional customer service and efficiently managing administrative tasks in fast-paced environments. Adept at handling a high volume of incoming calls, emails, and visitors while maintaining a professional and friendly demeanor. Skilled in multi-tasking, problem-solving, and fostering positive relationships with clients and colleagues.

• Greet and direct an average of 50+ visitors daily, ensuring a warm and professional first impression.
• Manage a multi-line phone system, efficiently handling and routing up to 100 calls per day.
• Maintain an organized and tidy reception area, ensuring a welcoming environment for clients and guests.
• Coordinate meeting room schedules and assist with event planning and setup.
• Implement a new visitor management system, streamlining the check-in process and enhancing security.
• Provided administrative support to a team of 10 healthcare professionals, managing calendars, appointments, and travel arrangements.
• Processed and organized patient records, ensuring accurate and timely filing.
• Assisted with the onboarding of new staff members, preparing orientation materials and facilitating training sessions.
• Managed inventory of office supplies, maintaining optimal stock levels and placing orders as needed.
• Received recognition for exceptional organization skills and attention to detail.
• Handled a high volume of inbound customer inquiries via phone and email, addressing concerns and providing solutions.
• Achieved a 95% customer satisfaction rating based on post-interaction surveys.
• Collaborated with cross-functional teams to resolve complex customer issues and improve overall service quality.
• Maintained detailed records of customer interactions, ensuring accurate documentation and follow-up.
• Participated in regular training sessions to stay updated on product offerings and industry best practices.
• Administrative Support

A veterinary receptionist warmly welcomes clients, schedules appointments, and processes payments. When crafting your resume, emphasize exceptional customer service abilities like clear communication and multitasking. Highlight experience with veterinary software and animal handling. Include relevant certifications like pet CPR. Attach a tailored cover letter showcasing your fit for the position based on your background.

Compassionate and dedicated veterinary receptionist with exceptional customer service skills and a deep love for animals. Skilled in managing appointments, maintaining medical records, and providing a welcoming environment for pets and their owners. Committed to ensuring a smooth and efficient experience for clients while supporting the veterinary team in delivering top-quality care.

• Managed a busy reception area, efficiently scheduling appointments and coordinating with veterinarians and staff to ensure smooth patient flow.
• Demonstrated excellent communication skills, providing clear and empathetic guidance to pet owners regarding treatment plans, medication, and follow-up care.
• Maintained accurate and up-to-date patient records using veterinary practice management software, ensuring compliance with medical record-keeping standards.
• Assisted in the development and implementation of a client satisfaction survey, resulting in a 15% increase in positive feedback and client retention.
• Consistently received positive feedback from clients and colleagues for providing exceptional customer service and creating a welcoming atmosphere.
• Assisted veterinarians and technicians in examining, diagnosing, and treating a wide variety of animals, demonstrating a strong understanding of veterinary procedures.
• Provided compassionate care to hospitalized pets, ensuring their comfort and monitoring their progress throughout their stay.
• Educated clients on preventive care, nutrition, and behavioral issues, promoting responsible pet ownership and building strong client relationships.
• Collaborated with the veterinary team to streamline inventory management, reducing supply costs by 10% through effective tracking and ordering processes.
• Participated in community outreach events, promoting the clinic's services and providing valuable information on pet health and wellness.
• Provided exceptional customer service in a fast-paced retail environment, assisting customers with product selection, purchases, and returns.
• Developed a deep knowledge of pet products and services, offering personalized recommendations to help customers make informed decisions.
• Managed cash transactions accurately and efficiently, maintaining a balanced cash drawer and adhering to company policies and procedures.
• Collaborated with colleagues to maintain a clean, organized, and visually appealing store environment, contributing to a positive shopping experience for customers.
• Participated in ongoing training and development opportunities, staying up-to-date on the latest pet care trends and products.
• Client communication
• Medical record management
• Veterinary practice management software
• Cash handling
• Pet care education
• Animal handling
• Veterinary terminology
• OSHA compliance
• Empathy and compassion

A hotel receptionist greets guests, handles check-ins/outs, answers inquiries, and manages reservations efficiently. To craft an impressive resume, highlight customer service experience, multitasking abilities, computer proficiency, and excellent communication skills. Emphasize your calm demeanor under pressure and keen attention to detail. Quantify achievements and provide specific examples. Ensure a concise, one-page format and thorough proofreading.

Highly experienced and customer-centric hotel receptionist with a proven track record of delivering exceptional guest experiences. Skilled in front desk operations, reservation management, and problem resolution. Multilingual and adept at fostering positive relationships with guests from diverse backgrounds.

• Oversee front desk operations, ensuring seamless check-in and check-out processes for up to 500 guests daily
• Implement and monitor guest satisfaction initiatives, resulting in a 15% increase in positive guest reviews
• Train and mentor a team of 12 front desk associates, fostering a culture of excellence and continuous improvement
• Collaborate with housekeeping and maintenance departments to ensure prompt resolution of guest requests and concerns
• Manage inventory and ordering of front desk supplies, optimizing costs and maintaining a well-stocked reception area
• Welcomed guests, processed check-ins and check-outs, and provided exceptional customer service to a high-volume property
• Managed reservation system, ensuring accurate booking details and room assignments for up to 1,500 guests per day
• Resolved guest complaints and issues promptly and professionally, maintaining a high level of guest satisfaction
• Assisted with concierge duties, providing personalized recommendations for local attractions, dining, and entertainment
• Consistently recognized as a top performer, receiving multiple Employee of the Month awards
• Provided exceptional customer service to guests, addressing inquiries, and resolving issues in a timely manner
• Assisted with front desk operations during peak periods, ensuring efficient check-in and check-out processes
• Collaborated with various departments to fulfill guest requests and enhance overall guest experience
• Maintained accurate records of guest interactions and feedback, contributing to process improvements
• Demonstrated proficiency in multiple property management systems, including Opera and Sabre
• Reservation Management
• Problem Resolution
• Guest Relations
• Multilingual (English, Spanish, French)
• Teamwork and Collaboration
• Training and Mentoring
• Property Management Systems (Opera, Sabre)
• Social Media Management

A salon receptionist is the welcoming face of the business, expertly juggling client greetings, appointment bookings, payment handling, and meticulous record-keeping. When crafting your resume, make sure to showcase your exceptional customer service skills, ability to multitask seamlessly, and proficiency with salon booking systems. Highlight your high school diploma along with any specialized coursework or training that honed your administrative and hospitality talents.

Enthusiastic and customer-oriented Salon Receptionist with a passion for creating a welcoming and organized environment. Adept at multitasking, scheduling appointments, and providing exceptional customer service to ensure client satisfaction and loyalty. Committed to supporting the salon team in delivering high-quality services and maintaining a positive atmosphere.

• Greeted clients warmly and managed a busy reception area, handling up to 50 clients per day
• Scheduled appointments, managed the salon's calendar, and efficiently coordinated with stylists to optimize their schedules
• Maintained accurate client records and updated the salon's database, ensuring smooth operations and personalized service
• Proactively communicated with clients via phone and email, confirming appointments and providing timely responses to inquiries
• Assisted in maintaining a clean and tidy reception area, contributing to the salon's professional image
• Welcomed guests and managed the front desk operations for a high-end spa, ensuring a positive first impression
• Efficiently handled appointment scheduling, guest inquiries, and payment processing using the spa's booking software
• Collaborated with the spa's therapists and aestheticians to ensure smooth transitions between appointments and minimize wait times
• Maintained a clean and organized reception area, ensuring a relaxing and inviting atmosphere for guests
• Assisted in promoting spa services and products, contributing to a 15% increase in retail sales
• Provided exceptional customer service for a leading cosmetics retailer, addressing customer inquiries and concerns
• Processed orders, returns, and exchanges, ensuring accurate documentation and timely resolution
• Maintained up-to-date knowledge of products and promotions to provide informed recommendations to customers
• Collaborated with the sales team to organize in-store events and product demonstrations, boosting customer engagement
• Consistently met and exceeded monthly sales targets, contributing to the store's overall performance
• Phone and email communication
• Point of Sale (POS) systems
• Salon booking software
• Upselling and cross-selling
• Teamwork and collaboration

Medical Receptionists are the welcoming ambassadors in healthcare settings. They expertly juggle appointment bookings, patient queries, and administrative tasks with a warm, professional demeanor. To craft a standout resume, spotlight exceptional organizational talents, top-notch people skills honed through customer interactions, and any relevant medical vocabulary expertise. Highlight applicable certifications, and showcase tech-savviness through competencies in electronic record systems and scheduling software. Quantify achievements like reduced wait times to exhibit your tangible impact.

Highly organized and empathetic medical receptionist with 6+ years of experience providing exceptional administrative support and customer service in fast-paced healthcare environments. Skilled in managing patient scheduling, maintaining electronic health records, and facilitating smooth communication between patients, physicians, and staff. Dedicated to creating a warm and welcoming atmosphere while efficiently handling administrative tasks to ensure optimal patient care and satisfaction.

• Managed scheduling for a team of 12 physicians, handling over 150 patient appointments daily
• Implemented a new electronic health record system, increasing efficiency and reducing wait times by 20%
• Trained 5 new receptionists on office procedures, patient communication, and HIPAA compliance
• Received Employee of the Month award twice for outstanding performance and patient satisfaction
• Collaborated with clinical staff to streamline patient intake process, resulting in improved workflow and reduced errors
• Greeted and checked in an average of 80 patients per day, ensuring accurate and up-to-date patient information
• Managed a multi-line phone system, efficiently handling patient inquiries, appointment requests, and prescription refills
• Assisted with insurance verification and billing tasks, contributing to timely reimbursements and reduced claim denials
• Maintained a clean and organized reception area, creating a welcoming environment for patients and visitors
• Demonstrated excellent problem-solving skills, effectively addressing patient concerns and complaints
• Provided administrative support to a team of 4 dentists and 6 dental hygienists
• Managed patient scheduling, appointment reminders, and follow-up calls, maintaining a 95% appointment retention rate
• Processed insurance claims and patient billing, ensuring accurate and timely payments
• Assisted with inventory management, ordering supplies, and maintaining relationships with vendors
• Promoted to Medical Receptionist role after demonstrating strong organizational and interpersonal skills
• Electronic Health Records (EHR)
• Patient Scheduling
• Medical Terminology
• Insurance Verification
• Billing and Coding
• Problem Solving
• Interpersonal Communication

Hospital receptionists are the welcoming face greeting patients and efficiently managing front desk operations. Their role involves scheduling appointments, data entry, triaging calls, and providing exceptional customer service. When crafting a resume, highlight experience handling multiple tasks simultaneously in a fast-paced environment. Emphasize interpersonal skills like empathy and clear communication, as well as technological proficiency. Tailor your resume to the specific responsibilities and qualifications required.

Dedicated and compassionate hospital receptionist with over 5 years of experience in providing exceptional customer service and administrative support in fast-paced healthcare environments. Adept at managing multiple tasks efficiently while maintaining a warm and welcoming demeanor. Committed to ensuring a positive patient experience and contributing to the smooth operation of the hospital.

• Greet and assist an average of 200 patients and visitors daily, providing them with accurate information and directions.
• Manage patient registration, scheduling, and insurance verification using EPIC electronic health record system.
• Coordinate with medical staff to ensure timely patient flow and minimize wait times.
• Handle high-volume phone calls, answering inquiries and transferring calls to appropriate departments.
• Train and mentor new receptionists, fostering a supportive and collaborative work environment.
• Welcomed patients and visitors, providing excellent customer service and addressing their needs.
• Maintained accurate patient records and updated demographic information in the hospital's database.
• Collaborated with various hospital departments to facilitate effective communication and patient care.
• Assisted with clerical tasks, including filing, copying, and organizing medical records.
• Received recognition for exceptional performance and dedication to patient satisfaction.
• Provided comprehensive administrative support to the hospital's management team.
• Scheduled appointments, meetings, and conferences, ensuring optimal time management.
• Prepared and distributed correspondence, reports, and presentations.
• Maintained inventory of office supplies and placed orders as needed.
• Demonstrated adaptability and quick learning in a dynamic healthcare environment.
• EPIC Electronic Health Record System
• Patient Registration

Jobscan > Resume Examples > Administrative Resume Examples > Receptionist Resume Examples, Skills, and Keywords

Receptionist Resume Examples, Skills, and Keywords

Whether you’re a seasoned or an aspiring receptionist, you must make sure to showcase your attention to detail and communication skills in your resume. Dazzle any potential employers by following our receptionist resume examples with keyword optimization.

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Receptionist Resume Sample

‌Receptionists play a critical role in any organization. As the first point of contact, you’ll be in charge of so much more than picking up phones and organizing your employer’s daily schedule. You’ll be the company’s face. That’s why you want to ensure you’re making a terrific first impression—and what better way to do so than with a carefully tailored receptionist resume that makes you look like the professional you are.

Are you trying to write a stellar receptionist resume but cannot find the right words? Believe it or not, you’re not alone. Even the most seasoned receptionists can find it a bit intimidating to put their experience and skills on paper. The hardest part, however, is getting started. Once you get the words flowing, everything else should come naturally.

‌If you follow our bulletproof receptionist resume samples, you’ll be one step closer to landing the job of your dreams. You already have all the information you will need. Let our comprehensive yet concise guide help you take care of the rest. Have a look at this receptionist resume sample and use it as a template to make yours pop.

Atlanta, Georgia • (555) 555-1234 • [email protected] • linkedin.com/in/tarry-lewis

Medical Receptionist with 15 years of Experience

Patient-focused professional with 15 years’ broad-ranging experience performing administrative management in corporate, nonprofit, medical, pharmaceutical, and physician’s office environments. Highly organized and detail-oriented, with a proven ability to manage office functions, provide proactive support, and facilitate successful project deliverables. Thrives on diverse challenges and maintains confidentiality, tact, and diplomacy when handling sensitive issue resolution. Committed to patient-focused empathy and superior customer service.

Calendar Management | Appointment Scheduling | Project Management | Process Improvement | EHR & EMR | Medical Terminology | Billing & Coding | Collections | HIPAA Compliance | Confidentiality | Leadership Support | Staff Training | Relationship Management | Teamwork | Complex Communication

Operated the Resource Scheduler meeting room reservation system, effectively scheduling high-volume daily appointments and corporate meeting room reservations.

• Processed 100 tickets per day and effectively handled incoming correspondence from internal HR partners
• Managed multi-line phone system and provided administrative support within an assigned area involving interaction with levels of management and staff

Provided administrative support to the Vice President of Regulatory Affairs and Senior Leadership team. Served as a trusted training and development leader, and as 1st point-of-contact to internal and external partners at all levels.

• Scheduled meetings, processed expense reports, and coordinated domestic and international travel itineraries
• Organized large meetings for cross-functional events on- and off-site, scheduled, and coordinated interviews, maintained organizational charts and distribution lists, and handled confidential correspondence
• Credited for role in key projects including process improvement through updating standard operating procedures (SOPs) and regulatory protocol documents utilizing Microsoft Word templates
• Met timelines and targets while managing complex projects with conflicting priorities and deadlines
• Worked directly with manufacturing sites, third party vendors, FDA, and health authorities on a global level
• Managed large scale-data entry metrics and analytics requiring persistent attention to detail
• Earned recognition for delivering results and connecting with team members in organizing, planning, and scheduling 3-day off-site meeting events and activities for 40 people

Greeted patients in a professional and timely manner, answered a multi-line phone system, and provided troubleshooting for company inquiries within high-volume medical practice environment.

• Scheduled patient appointments and managed patient schedules with accuracy and high attention to detail
• Coordinated patient appointment scheduling for ultrasounds, CT Scans, and other testing and physician appointments; consistently ensured compliance with company, State, and Federal policies and procedures.
• Filed patient correspondence and matched medical records with claim forms requiring documentation
• Managed confidential insurance information and Medicaid claims, collected credit card and cash co-payments, and managed daily bank deposits
• Verified patients’ demographic and updated medical information and patient charts

Contact Tracing Training and Certificate

Resume written by Lezlie Garr

Why this resume works

Receptionist Resume Skills and Keywords

Did you know that recruiters are increasingly using applicant tracking systems (ATS) ? This software helps them save time and resources as they search for receptionist candidates. Once you and all the other aspiring receptionists submit your resumes, an ATS narrows down the search by looking for resume keywords . You must always analyze the job description and look for the resume skills that will make your receptionist resume stand out.

Once you become a receptionist, you will be the company’s first point of contact with clients, vendors, and anyone who wants to get in touch. That’s why recruiters get diligent in finding a candidate that has certain professional traits. Here are some examples of what receptionist skills could look like.

Top Receptionist Resume Skills

Hard skills.

• Word processing
• Microsoft Office
• Industry-specific software
• Spreadsheets
• Automated billing systems
• Database management
• Cloud computing
• Scheduling and planning
• Using phone systems
• Fast typing
• Supply management
• Bookkeeping
• Document filing

Soft skills

• Dependability
• Approachability
• Customer service
• Attention to detail
• Organization
• Interpersonal skills
• Effective communication
• Prioritizing
• Multitasking
• Problem-solving
• Ability to work under pressure
• Self-motivation
• Responsibility
• Decisiveness
• Flexibility
• Work ethics
• Adaptability
• Proactivity

5 Resume Writing Tips for Receptionists

Besides optimizing your receptionist resume skills, what else can you do to make yourself more attractive to potential employers? Your years of front desk experience and your typing speed mean nothing if you don’t showcase them effectively on your resume. Follow these tips and increase your chances to become a receptionist.

Tip # 1: Showcase your impeccable writing skills with a polished resume

Any resume, regardless of the field you’re applying for, needs a proper spelling and grammar check . As an aspiring receptionist, you’ll want to be more careful in that department. After all, one of your main tasks in the job will be to maintain written communication with members of the staff, clients, and vendors.

Your employer might pay special attention to your writing skills while reviewing your resume and cover letter. They will think twice before hiring a person who will make the company look unprofessional by making basic grammar mistakes. Take a few extra minutes to ensure your resume is pristine, detail-oriented, and contains typo-free sentences.‌

Tip # 2: Offer a quick overview by providing a compelling professional profile

Before your potential employer dives into your previous work experience, they’ll want to know who you are. Introduce yourself with a few brief sentences. Keep them short and make sure they’re highlighting your most relevant receptionist skills.

If you’re not sure what a professional profile should look like, follow these tips to get started: ‌

• Use the opening sentence to state your years of experience as a receptionist.
• Follow with a few sentences describing your strongest abilities.
• Finalize this paragraph with one or two of your biggest achievements .

Tip # 3: Get familiar with the PAR method

You don’t want your professional experience section to look dull. Simply listing your responsibilities at your previous jobs won’t cut it. You need to enlist compelling statements that will get your potential employer excited to pick you to join their team.

That’s where the PAR method comes in. It stands for problem, action, and resolution. These points are crucial to making each entry in your receptionist’s resume a lot more appealing. Double-check that every bullet point in your professional experience section looks like this:

• Problem. Introduce a relevant responsibility.
• Action. Explain how you handled it.
• Solution. Share the outcome‌ using measurable results.

Tip # 4: Use the active voice

Highlight your past contributions with a lot more stand-out power. Create a more dynamic narrative of your previous experience by using solid and captivating sentences.

Compare the following statements:

• “The problem was solved by me.”
• ‌“I solved the problem.”

‌Do you notice the difference? Using passive voice creates less impact and takes the spotlight away from you. Discover over 400 compelling action verbs that will place you as the protagonist of each task.

Tip # 5: Steer clear of unnecessary “enhancements”

You can omit information you don’t consider relevant while writing your resume. However, adding false statements or including experience and skills you don’t truly possess can cause long and short-term problems. You might think that incorporating a few “white lies” into your receptionist resume will help you beat the ATS. While it might put your name out there, it could also raise some red flags.

‌If you’re missing some requirements, be honest about it. Even if you end up not getting the job, you can always find a way to improve your receptionist skills and obtain better opportunities in the future.

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Optimize your resume

Top 12 Receptionist Skills to Put on Your Resume

A well-crafted resume highlighting key receptionist skills can significantly enhance your job prospects in the administrative field. Showcasing a blend of technical, organizational, and interpersonal abilities demonstrates to potential employers your readiness to manage front desk operations efficiently and contribute positively to the workplace environment.

Receptionist Skills

• Multitasking
• Microsoft Office
• Customer Service
• Telephone Etiquette
• Scheduling (e.g., Calendly)
• CRM Software (e.g., Salesforce)
• Typing Speed
• Email Management (e.g., Outlook)
• Billing Software (e.g., QuickBooks)
• Conflict Resolution
• Bilingual (Specify languages)

1. Multitasking

Multitasking, in the context of a receptionist, involves simultaneously handling multiple tasks efficiently, such as answering phones, greeting visitors, scheduling appointments, and performing administrative duties.

Why It's Important

Multitasking is crucial for a receptionist as it enables them to efficiently handle multiple tasks simultaneously, such as answering calls, greeting visitors, and managing schedules, ensuring smooth and effective front desk operations.

How to Improve Multitasking Skills

To improve multitasking, especially for a receptionist role, focus on prioritizing tasks, reducing distractions, and practicing task switching. Develop a system for organizing tasks by urgency and importance. Minimize interruptions by designating specific times to check emails or messages. Regularly practicing shifting between tasks can also enhance your multitasking abilities, making transitions smoother and less time-consuming.

For more detailed strategies:

Prioritizing Tasks : Learn to identify and categorize tasks by urgency and importance. MindTools offers insights on effective prioritization.

Reducing Distractions : Implement strategies to minimize interruptions. Healthline provides practical tips to reduce distractions.

Practicing Task Switching : Improve your ability to switch tasks efficiently. Verywell Mind explores the psychology behind multitasking and how to get better at it.

Enhancing these skills can lead to more efficient multitasking, crucial for a receptionist managing multiple duties simultaneously.

How to Display Multitasking Skills on Your Resume

2. Microsoft Office

Microsoft Office is a suite of productivity applications including Word, Excel, PowerPoint, and Outlook, used for tasks like document creation, data management, presentations, and email communication, essential for a receptionist's daily tasks.

Microsoft Office is essential for a Receptionist as it enables efficient handling of daily tasks such as scheduling appointments in Outlook, managing contacts, creating documents and correspondence in Word, organizing data in Excel, and preparing presentations in PowerPoint, thereby ensuring smooth office operations and professional communication.

How to Improve Microsoft Office Skills

Improving Microsoft Office for a receptionist involves enhancing efficiency, organization, and communication capabilities. Here are concise suggestions:

• Utilize Templates : Templates for documents, spreadsheets, and presentations can save time and ensure consistency.
• Master Shortcuts : Learning keyboard shortcuts can significantly speed up work.
• Explore Outlook Rules : Automating email organization with Outlook Rules helps manage communications efficiently.
• Customize Quick Access Toolbar : Tailoring the Quick Access Toolbar in Office applications can streamline frequent tasks.
• Utilize OneNote for Organization : OneNote can be a powerful tool for managing notes, tasks, and meeting minutes in one place.
• Leverage Excel for Data Management : Mastering Excel functions for managing appointments, contacts, and inventory can be invaluable.
• Use PowerPoint for Signage : Creating digital signage with PowerPoint for the reception area can be an innovative way to welcome guests.

By focusing on these key areas, a receptionist can significantly enhance their productivity and effectiveness using Microsoft Office.

How to Display Microsoft Office Skills on Your Resume

3. Customer Service

Customer service, in the context of a Receptionist, involves greeting visitors, answering inquiries, providing information, and ensuring a welcoming and efficient front-desk experience for clients and guests.

Customer service is crucial for a receptionist as it sets the first impression of the organization, ensures customer satisfaction, fosters positive relationships, and contributes to retaining clients by addressing their needs promptly and efficiently.

How to Improve Customer Service Skills

Improving customer service, especially as a receptionist, involves enhancing communication skills, being proactive, and leveraging technology to streamline processes. Here are concise strategies:

Enhance Communication Skills : Receptionists should practice active listening and clear, concise responses. MindTools offers practical tips on improving these skills.

Be Proactive : Anticipate customer needs and address them before they escalate. Forbes discusses strategies for developing proactive behavior.

Use Technology : Implement tools like CRM systems for better customer data management. Salesforce provides a robust platform for managing customer interactions efficiently.

Continual Training : Regularly update your skills and knowledge to stay ahead. LinkedIn Learning offers courses on various aspects of customer service.

Seek Feedback : Regularly solicit feedback from customers to improve service. SurveyMonkey is a useful tool for creating customer surveys.

By focusing on these areas, receptionists can significantly improve the quality of customer service they provide.

How to Display Customer Service Skills on Your Resume

4. Data Entry

Data entry, in the context of a receptionist, involves accurately recording and updating information in a company's system, such as client details, appointments, and messages, ensuring that data is organized and accessible.

Data entry is crucial for a receptionist as it ensures accurate and organized recording of client information, appointments, and communications, facilitating effective service delivery and operational efficiency.

How to Improve Data Entry Skills

To improve data entry, especially for a receptionist, follow these concise tips:

Use Data Entry Software : Opt for specialized data entry software to streamline the process and reduce errors.

Touch Typing : Practice touch typing to increase speed and accuracy without looking at the keyboard.

Data Validation Rules : Implement data validation rules in your software to prevent incorrect data entries.

Regular Training : Engage in ongoing training sessions to stay updated on best practices and software updates.

Shortcuts and Macros : Learn and use keyboard shortcuts and macros to speed up repetitive tasks.

Maintain a Clean Workspace : A organized workspace can significantly improve focus and efficiency.

By incorporating these strategies, receptionists can enhance their data entry skills, leading to higher accuracy and efficiency.

How to Display Data Entry Skills on Your Resume

5. Telephone Etiquette

Telephone etiquette for a receptionist involves courteously and professionally managing calls, including greeting callers warmly, listening attentively, speaking clearly, efficiently handling inquiries or concerns, and ensuring a positive and helpful interaction.

Telephone etiquette is crucial for a receptionist as it sets the first impression of the organization, ensures clear and effective communication, and demonstrates professionalism, thereby fostering a positive image and relationship with callers.

How to Improve Telephone Etiquette Skills

Improving telephone etiquette, especially for a receptionist, involves several key steps aimed at enhancing communication and professionalism during calls. Here are concise tips:

Answer Promptly : Aim to answer calls within three rings to show attentiveness. Mind Tools suggests this demonstrates respect for the caller's time.

Greet Professionally : Start with a warm, professional greeting. Include your name and the company's to establish a personal connection. Indeed emphasizes the importance of a positive first impression.

Listen Actively : Pay close attention to the caller's queries or concerns, showing empathy and understanding. This involves not interrupting and clarifying doubts respectfully. SkillsYouNeed highlights active listening as a critical component of effective communication.

Speak Clearly : Ensure you're articulate and your speech is not rushed. This helps in avoiding misunderstandings. Monster advises on the significance of clear communication.

Handle Holds and Transfers with Care : Always ask permission before placing someone on hold or transferring the call, explaining why it's necessary. The Balance Careers provides insights on managing calls professionally.

End Calls Positively : Conclude with a courteous closing, ensuring all the caller's needs have been addressed. This leaves a lasting positive impression.

By implementing these strategies, a receptionist can significantly improve their telephone etiquette, leading to better customer satisfaction and professional communication.

How to Display Telephone Etiquette Skills on Your Resume

6. Scheduling (e.g., Calendly)

Scheduling, as utilized by tools like Calendly, is a digital method for arranging appointments, meetings, or events by finding mutually available times. For a receptionist, it streamlines the process of booking, rescheduling, or canceling appointments without the need for back-and-forth communication, thereby enhancing efficiency and organization.

Scheduling tools like Calendly streamline appointment management for a receptionist, optimizing time allocation, minimizing scheduling conflicts, and enhancing the overall efficiency of managing appointments.

How to Improve Scheduling (e.g., Calendly) Skills

Improving scheduling, particularly for a receptionist, involves leveraging efficient tools and strategies to manage appointments seamlessly. Here are concise ways to enhance scheduling efficiency:

Adopt Advanced Scheduling Software : Utilize comprehensive scheduling tools like Calendly that offer flexibility, allowing clients to book their own appointments based on real-time availability, reducing the back-and-forth communication.

Integrate with Other Tools : Ensure your scheduling software integrates with your calendar systems (e.g., Google Calendar, Outlook) for real-time updates. Integration capabilities can be checked on the respective software’s feature page, like Calendly’s integrations.

Automate Reminders and Follow-ups : Use features within your scheduling tool to send automated reminders and follow-up messages to reduce no-shows. This feature is often highlighted in tool documentation or support sections, similar to Calendly’s email and text reminders.

Simplify the Booking Process : Ensure the booking process is straightforward, requiring minimal steps to complete an appointment. This involves customizing the scheduling page for clarity, which can be managed within the scheduling tool’s settings.

Regularly Update Availability : Keep your availability up-to-date to reflect real-time scheduling options, preventing overbooking or scheduling conflicts.

Secure and Compliant Data Handling : Choose scheduling solutions that comply with data protection regulations (e.g., GDPR, HIPAA) to ensure client information is handled securely. Check the security features of tools like Calendly on their security page .

Train and Educate : Ensure the receptionist and team are well-trained on utilizing the full capabilities of the chosen scheduling tool. Most tools offer training resources, such as Calendly’s webinar and training options.

By implementing these strategies and leveraging robust scheduling tools, receptionists can significantly enhance scheduling efficiency, providing a smoother experience for both staff and clients.

How to Display Scheduling (e.g., Calendly) Skills on Your Resume

7. CRM Software (e.g., Salesforce)

CRM software, like Salesforce, is a tool that helps manage interactions with customers and potential clients, organizing their information and facilitating communication to enhance relationships and service delivery. For a receptionist, it can streamline appointment scheduling, keep track of contacts, and improve customer service efficiency.

CRM software is important for a receptionist because it centralizes customer information, streamlines communication, and improves customer service efficiency, enabling the receptionist to provide personalized and prompt assistance to clients.

How to Improve CRM Software (e.g., Salesforce) Skills

To improve CRM software like Salesforce for receptionists, focus on customization, automation, and integration:

Customization : Tailor the user interface to show only relevant information for receptionists, such as upcoming appointments and visitor logs. Salesforce offers customization options to streamline the dashboard and modules based on the role of the user.

Automation : Implement automation for repetitive tasks such as appointment scheduling, sending reminders, and follow-ups. Salesforce’s Process Automation capabilities can help in setting up these workflows, reducing manual work.

Integration : Integrate CRM with email, calendar, and communication tools (e.g., Microsoft Outlook, Google Calendar) to provide a unified platform for managing interactions and schedules. Salesforce integrations can enhance efficiency by synchronizing data across applications.

Training and Support : Ensure receptionists have access to training resources and support for the CRM. Salesforce Trailhead offers customized learning paths to help users of all levels improve their skills.

Feedback Loop : Establish a feedback loop where receptionists can report challenges and request enhancements. This ongoing input can guide further customization and improvements.

By focusing on these areas, CRM software can become more user-friendly and effective for receptionists, enhancing overall productivity and customer service.

How to Display CRM Software (e.g., Salesforce) Skills on Your Resume

8. Typing Speed

Typing speed, for a receptionist, refers to the number of words they can accurately type per minute, indicating their efficiency in handling written communication and data entry tasks.

Typing speed is important for a receptionist because it enables efficient handling of administrative tasks, such as writing emails, taking notes, and managing schedules, thereby improving productivity and ensuring smooth communication.

How to Improve Typing Speed Skills

To boost your typing speed, especially valuable for a receptionist role, follow these concise tips:

Learn Touch Typing : Familiarize yourself with the keyboard layout and practice typing without looking at the keys. Begin with free online courses at TypingClub .

Regular Practice : Dedicate specific time daily to practice typing. Websites like 10FastFingers offer typing tests to track progress.

Improve Posture : Sit straight, keep your feet flat on the ground, and adjust your chair to keep the keyboard at wrist level. Proper posture reduces fatigue and increases typing speed.

Use Shortcuts : Master keyboard shortcuts for common tasks to save time. Find a comprehensive guide at ShortcutWorld .

Type More : Incorporate more typing into your daily routine. The more you type, the more familiar and faster you'll become.

By consistently applying these strategies, you'll notice a significant improvement in your typing speed and efficiency, essential for excelling as a receptionist.

How to Display Typing Speed Skills on Your Resume

9. Email Management (e.g., Outlook)

Email management in the context of a receptionist involves organizing, prioritizing, and responding to incoming emails efficiently to ensure smooth communication and operational flow within an organization, using platforms like Outlook.

Email management, especially in tools like Outlook, is crucial for receptionists as it enables efficient organization and prioritization of incoming communications, ensuring timely responses to clients and colleagues, maintaining professional relationships, and supporting overall office productivity.

How to Improve Email Management (e.g., Outlook) Skills

Improving email management, especially for a receptionist who handles a high volume of emails daily, involves implementing strategies for organization, prioritization, and efficiency. Here are concise steps to enhance email management in Outlook:

Organize with Folders and Categories : Create specific folders for different types of emails (e.g., Inquiries, Bookings, Feedback) and use categories to color-code emails by priority or type. Microsoft's guide on organizing email provides detailed instructions.

Utilize Rules : Automate email sorting and prioritization by setting up rules. This can help in automatically moving emails to designated folders based on criteria like sender or keywords. Learn to create rules in Outlook.

Master Keyboard Shortcuts : Save time by learning and using Outlook keyboard shortcuts for common tasks like sending, replying, and moving emails. Outlook shortcuts can significantly speed up your workflow.

Schedule Email Time : Allocate specific times of the day for checking and responding to emails. This helps in managing time more effectively and reduces the constant interruption of incoming emails.

Use Flags and Tasks : Utilize the flagging feature to mark emails that require follow-up. Convert emails into tasks if they require more time or action at a later date. Here's how to use flags and reminders in Outlook.

Clean Up Conversations : Use Outlook's Clean Up feature to remove redundant messages from email threads, keeping your inbox more manageable. This Outlook feature is particularly useful for long email threads.

Archive Old Emails : Regularly archive old emails that are no longer immediately necessary but might be needed for future reference. Outlook's archive feature helps in keeping the inbox clean without permanently deleting important emails.

Implementing these strategies can significantly improve email management in Outlook, making it easier to stay organized, prioritize tasks, and maintain efficiency throughout the workday.

How to Display Email Management (e.g., Outlook) Skills on Your Resume

10. Billing Software (e.g., QuickBooks)

Billing software, such as QuickBooks, is a digital tool used for generating invoices, tracking payments, and managing financial transactions, helping ensure accuracy and efficiency in financial record-keeping.

Billing software like QuickBooks is important for a receptionist because it streamlines the process of invoicing, tracking payments, and managing financial records efficiently, allowing for better customer service and organizational accuracy.

How to Improve Billing Software (e.g., QuickBooks) Skills

To improve billing software like QuickBooks for a receptionist's use, consider the following concise strategies:

User-Friendly Interface : Ensure the interface is intuitive and easy to navigate. Intuit frequently updates QuickBooks for enhanced user experience.

Customization : Allow customization of invoices and reports to fit the specific needs of the business. QuickBooks Customization offers insights on this.

Integration Capabilities : Integrate with other tools the receptionist might use (e.g., CRM, email). QuickBooks Integration presents various compatible apps.

Automation Features : Implement automation for recurring invoices and payment reminders to save time. Automate Invoices in QuickBooks guides on setting this up.

Training and Support : Provide easy access to training materials and support for troubleshooting. QuickBooks offers a Learning Center and a Support Page for assistance.

Security Features : Ensure the software has robust security measures to protect financial data. QuickBooks details their Security Commitment online.

Implementing these improvements can significantly enhance the billing process for a receptionist, making it more efficient and user-friendly.

How to Display Billing Software (e.g., QuickBooks) Skills on Your Resume

11. Conflict Resolution

Conflict resolution, in the context of a receptionist's role, involves effectively addressing and managing disputes or disagreements between guests, clients, or staff to achieve a peaceful and satisfactory outcome for all parties involved.

Conflict resolution is crucial for a receptionist as it ensures a welcoming, calm environment, promotes effective communication, maintains professional relationships, and prevents minor misunderstandings from escalating into larger issues that could disrupt workplace harmony and customer satisfaction.

How to Improve Conflict Resolution Skills

Improving conflict resolution, especially for a receptionist, involves developing key skills and adopting effective strategies. Here are concise tips:

Active Listening : Understand the concerns and needs of all parties by listening actively. MindTools offers insights into enhancing this skill.

Empathy : Showing empathy can de-escalate conflicts. Learn about empathy in the workplace at Verywell Mind .

Clear Communication : Communicate clearly and professionally. The Toastmasters International site provides tips on effective communication.

Problem-Solving Skills : Approach conflicts with a problem-solving attitude. MindTools has resources for developing these skills.

Stay Calm : Maintain your composure to think clearly and respond appropriately. HelpGuide offers strategies for stress management.

Know When to Escalate : Recognize situations that require higher management intervention. The Balance Careers discusses when and how to escalate issues.

By focusing on these areas, receptionists can effectively manage and resolve conflicts, ensuring a positive environment for both employees and clients.

How to Display Conflict Resolution Skills on Your Resume

12. Bilingual (Specify languages)

Bilingual (English and Spanish): A receptionist who is fluent in both English and Spanish, capable of effectively communicating, assisting, and providing services to speakers of both languages.

Being bilingual, especially in English and Spanish, is crucial for a receptionist as it significantly enhances communication with a broader range of clients, ensures efficient service delivery, and fosters an inclusive and welcoming environment for all visitors, regardless of their primary language.

How to Improve Bilingual (Specify languages) Skills

Improving bilingual skills, especially for a receptionist role, involves enhancing proficiency in both languages you're working with. Assuming the languages are English and Spanish, here are concise tips:

Practice Regularly : Engage in daily conversations in both languages. Use language exchange platforms like Tandem to find conversation partners.

Take Online Courses : Enroll in online courses for both English and Spanish to improve grammar and vocabulary. Websites like Duolingo or Babbel offer interactive lessons.

Watch and Listen : Consume media in both languages. Watch movies, TV shows, and news. Switching subtitles between the languages can also be beneficial. Try platforms like Netflix or YouTube .

Read Regularly : Read books, newspapers, and online articles in both languages. Websites like BBC Mundo for Spanish and BBC News for English are good starts.

Use Language Learning Apps : Incorporate apps designed to improve vocabulary and conversational skills. Rosetta Stone offers solutions for both English and Spanish learning.

Practice Writing : Engage in writing emails or keeping a journal in both languages. This enhances grammar and spelling.

Join Language Groups or Clubs : Participate in local or online language exchange meetups. Websites like Meetup can help you find relevant groups.

Implementing these strategies consistently will significantly improve your bilingual skills, making you a more effective receptionist in English and Spanish.

How to Display Bilingual (Specify languages) Skills on Your Resume

Related Career Skills

• Receptionist Assistant
• Salon Receptionist
• Corporate Receptionist
• Desk Receptionist
• Medical Receptionist
• Office Receptionist

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Receptionist Skills: Add to Improve Your Resume!

8 min read · Updated on June 03, 2024

Having the right Receptionist skills on your resume is the key to securing an interview.

A lot of people create a resume and then send it to every job they apply to – that's a significant waste of time and will only get you ghosted by companies. 

Because of the applicant tracking system. 

The best thing you can do, even if it takes a bit of extra time, is to ensure your resume stands out from the crowd and gets past the ATS by highlighting specific top receptionist skills. That will also make a world of difference in catching a recruiter's eye. 

This article will help you understand which skills are essential and how to present them effectively on your resume.

Why Receptionist skills matter

Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies.

A well-crafted resume skills section highlighting your relevant skills for a receptionist position will help your resume beat the applicant tracking system – ATS, which is the first step to getting your application noticed. 

Use the Receptionist top skills and proficiencies below to help you effectively write your resume.

Top Receptionist skills to highlight

Every job out there has a particular set of skills employers wish to see. The same is true for a Receptionist. You'll notice that the top Receptionist skills are a mix of technical proficiencies (i.e., hard skills) and interpersonal abilities (i.e., soft skills). 

Receptionist hard skills

Here are a few hard skills that you might need on your Receptionist resume. 

Data Entry and Record-Keeping

Accurate data entry and meticulous record-keeping are essential skills for a receptionist. They ensure that all information is correctly documented and easily accessible.

Information sharing: When you enter data correctly and consistently, you improve everyone's access to correct details of customer records and inventory reports, among other things.

Confidentiality: Record-keeping also has to do with handling sensitive information with discretion and integrity.

Language Skills

Today's work environment is diverse and often multicultural. Knowing additional languages can be a significant asset. So, if you are bilingual or multilingual , be sure to highlight this on your resume.

Multilingual Proficiency: Communicating through speech or in writing effectively with clients and colleagues in multiple languages.

Translation Skills: If you're one of the only people in your office who can speak additional languages, you might be asked to assist with translations and interpretations.

Technical Proficiency

The computer will probably be one of the most important tools you use as a Receptionist; therefore, being tech-savvy is a must. Employers seek candidates comfortable with various office software and equipment.

Office Software: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Office Equipment: Familiarity with operating photocopiers, fax machines, and multi-line phone systems.

Communication Skills

Effective communication is at the heart of a Receptionist's role. You must clearly articulate directions to visitors. That also requires you to listen attentively and give appropriate responses to inquiries.

Verbal Communication: You have to make sure that the people you interact with completely understand what you're telling them. 

Written Communication: Correspondence is at the forefront of a Receptionist's job, and most of it is written – in the form of memos and emails, making written communication a top Receptionist skill.

Organizational Skills

A lot of Receptionist jobs will require you to be able to work on more than one thing at a time. This makes your ability to stay organized utterly important. You have to be able to highlight your organizational skills to stand out from the crowd and impress the hiring manager. 

Scheduling: One of the main tasks in the Receptionist job description is managing appointments and calendars effectively. Keeping appointments straight involves extensive organizational skills.

Filing Systems: On top of that, filing is a top Receptionist skill. Being able to keep documents and records well-organized will help you perform your job better.

Receptionist soft skills

Let's take a look at some of the soft skills you'll need on your Receptionist resume

Problem-Solving Skills

Problems are inevitable, but how you handle them sets you apart. Showcasing your problem-solving skills can enhance your resume.

Quick Thinking: Addressing issues promptly and effectively.

Resourcefulness: Finding innovative solutions to unexpected challenges.

Customer Service Skills

A receptionist must provide excellent customer service, ensuring all visitors feel welcomed and valued.

Interpersonal Skills: As a Receptionist, you'll need to prove that you can build rapport with clients and colleagues.

Conflict Resolution: Conflicts are bound to happen; show prospective employers that you can handle complaints and conflicts gracefully by adding this Receptionist skill to your resume.

Adaptability

The ability to adapt to changing situations and handle unexpected challenges is vital in a receptionist role. Highlight your flexibility and willingness to embrace new tasks and responsibilities.

Flexibility: Being open to taking on new tasks and adjusting to shifting priorities.

Resilience: Remaining calm and effective under pressure or during busy periods.

Time Management

Effective time management ensures tasks are completed efficiently and deadlines are met.

Punctuality: Being on time and managing schedules efficiently.

Deadline Management: Completing tasks within given timeframes.

Attention to Detail

Attention to detail can prevent errors and enhance the overall quality of your work.

Accuracy: Ensuring all information is correct and up-to-date.

Thoroughness: Completing tasks diligently without overlooking any details.

Taking initiative and being proactive in identifying and solving problems can greatly enhance office efficiency. Employers value receptionists who can anticipate needs and take action without being asked.

Proactiveness: Anticipating needs and addressing potential issues before they arise.

Independent Work: Demonstrating the ability to work independently and make decisions confidently.

Additional Qualifications

Outside of the top Receptionist skills you need to showcase on your resume, the ATS will also be scanning your education and other qualifications to make sure you have what it takes to succeed in the role. Be sure to include the relevant qualifications on your resume, too. 

Educational Background

While specific educational requirements can vary, a high school diploma is typically the minimum requirement. Some employers may prefer candidates with additional certifications or coursework in office administration or related fields.

Certifications

Certifications can bolster your resume, demonstrating your commitment to professional development.

Certified Administrative Professional: CAP

Microsoft Office Specialist: MOS

Tailoring Your Resume

Even though you now have a better idea as to which Receptionist skills to highlight on your resume, it's crucial to tailor your resume to the job you're applying for because each company will want something a bit different. 

Let's take a look at a couple of different Receptionist job descriptions to compare. 

Receptionist job description #1:

Act as the face of the office, greeting and guiding visitors

Duties & responsibilities:

• Answer multi-line phones
• Respond to client inquiries
• Welcome on-site visitors
• Provide excellent customer service
• Perform administrative and clerical duties like filing, copying, and mail runs

Qualifications:

• Minimum High School diploma or G.E.D.
• 1-3 years of experience
• Excellent phone etiquette
• Working knowledge of computers, internet access, and MS Office Suite

Receptionist job description #2:

Seeking a professional, courteous, and organized Receptionist for the front desk environment. Must be able to handle multiple tasks simultaneously.

Responsibilities:

• Answer and screen incoming calls
• Handle mail – sort, distribute, and reply
• Maintain office supply inventory
• Update and maintain records and logs
• High school diploma or equivalent
• Bilingual a plus
• 1+ years of experience
• Articulate communicator
• Able to work independently or as a member of a team

Do you see the differences? Both jobs want you to answer the phone and greet customers, but job #2 wants you to handle office supplies inventory. That would be a critical Receptionist skill to include on your resume. 

As you dissect the job description, looking for the right Receptionist skills to include on your resume, you'll want to keep a few things in mind:

Customize Your Resume: Use the exact verbiage from the job description to talk about Receptionist skills on your resume.

Use Action Words: Start bullet points with strong action verbs (e.g., managed, organized, coordinated).

Quantify Achievements: Whenever possible, use numbers to quantify your accomplishments (e.g., managed a multi-line phone system receiving 100+ calls per day).

The right Receptionist skills win interviews

Securing a receptionist position requires more than listing generic skills. Highlighting specific receptionist top skills such as communication, organization, technical proficiency, and customer service can make your resume stand out. 

Remember to tailor your resume to each job application, emphasizing the qualifications that match the job description. With the right skills and a well-crafted resume, you'll be well on your way to landing that interview and starting your career as a receptionist.

TopResume can double-check to make sure your resume has the top Receptionist skills to help you win an interview. Upload your resume today for a free review by expert resume writers.

Recommended reading

Does Your Resume Pass the 6-Second Test?

11 Best Administrative Skills for Your Resume (With Examples)

How to Find a Job Fast in 8 Painless Steps

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Software Developer Top Needed Skills

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Resume Worded   |  Resume Skills

Skill profile, receptionist, improve your resume's success rate by using these receptionist skills and keywords ..

• Hard Skills and Keywords for your Receptionist Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Receptionist Roles
• Receptionist More Resume Templates

Resume Skills and Keywords from Related Jobs

Frequently asked questions.

• 3. Effective Action Verbs for your Resume

Get a Free Resume Review

Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., receptionist resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Receptionist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Receptionist Duties
• Microsoft Access
• Customer Service
• Administrative Assistance
• Social Media
• Front Office
• Telephone Reception
•  Find out what your resume's missing
• Administration
• Hospitality
• Office Administration
• Event Management
• Hotel Management
• Event Planning
• Food & Beverage
• Opera Reservation System

Resume Skills: Software

• MS Office Suite
• Google Workspace
• Microsoft Office Suite
• CRM Systems
• Google Suite
• Adobe Acrobat
• Microsoft Office suite
• PDF software
• CRM Softwares
• Adobe Suite
• Adobe AcrobatReader
• SharePoint.
•  Match your resume to these skills

Resume Skills: Office Suite

• Microsoft Office: Word

Resume Skills: Languages

• Spanish (Fluent)
• Spanish (fluent)

Resume Skills: Office

• Data Entry (75 WPM)
• Office Equipment Operation
• Front Desk Reception
• Telephone Etiquette
• Records Management
• Front-Desk Reception
• Email Management
• Client Handling
• Calendar Management
• Meeting Coordination

Resume Skills: Techniques

• Dispute Management
• Confidentiality Management
• Time Management

Resume Skills: Project Management Tools

Resume skills: other.

• Data Analysis
• Simplified Technical English

Resume Skills: Customer Service

• Problem solving
• Complaint Resolution
• Phone Etiquette
• Client Relations
• Conflict Resolution

Resume Skills: Additional

• CRM Software
• Negotiation skills

Resume Skills: Administrative Tools

• MS PowerPoint
• Google Sheets

Resume Skills: Organizational Tools

Resume skills: communication.

• Email Etiquette
• Customer Relationship Management (CRM)
• Business Telephony Systems (VoIP)
• Phone Etiquettes
• Email Correspondence
• Chat Support
• In-person Assistance

Resume Skills: Digital Communication Tools

Resume skills: administrative.

• Documentation
• Travel Arrangements
• Office Equipment Handling

Resume Skills: Electronic Equipment

• Multiline Telephone systems
• Photocopiers
• Fax machines
• Postage meters

Resume Skills: Booking Systems

• Microsoft Bookings

Resume Skills: Reception Tools

• Go Reception
• Smiles Front Desk Management

Resume Skills: Industry Knowledge

• Front Desk Operations
• phone etiquette
• appointment scheduling
• customer service
• managing check-ins/check-outs

Resume Skills: Customer Relationship Tools

Resume skills: time management.

• Calendar Planning
• Task Prioritization
• Document Control

Resume Skills: Billing & Accounting

• Accounts Receivable
• Expense Reports
• Payroll Assistance

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Receptionist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Receptionist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Receptionist resume?

Go through the Receptionist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Telephone Reception, Microsoft Access and Administration are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Receptionist Duties, Front Office and Customer Service - into your resume if they're relevant.

Incorporate skills - like Hospitality, Tourism and Opera - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Communication is often an important component of the role of a Receptionist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Try to include examples of where you used your clerical skills, whether that's in your Receptionist roles or administrative-related experiences.

Try to add the exact job title, Receptionist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Receptionist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Receptionist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Receptionist Soft Skills

Here are common soft skills that appear on Receptionist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

• Communication
• Computer Literacy
• Public Speaking

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

• Medical Office
• Medical Records
• Electronic Medical Record (EMR)
• Medical Terminology
• Multi-line Phone
• Appointment Scheduling
• Medical Billing
• Health Insurance
• U.S. Health Insurance Portability and Accountability Act (HIPAA)
• Cardiopulmonary Resuscitation (CPR)
• Dental Software
• Dental Insurance
• Dental Assisting
• Patient Education
• Hotel Booking
• Back Office Operations
• Hospitality Management
• Reservations
• Switchboard
• Switchboard Operator
• Public Relations
• Insurance Verification
• Medical Coding

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual receptionist recruiter sees it. for free., receptionist resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Professional

An effective Description of the templates...

Download this resume template

This resume template is suitable for experienced hires or mid-level hires. The education contains two examples of an education experiences, but only include one (your most recent one) if you're a senior level employee.

Tips on why this template works

   makes great use of space.

It strikes the right balance between white space and content, and doesn't waste space on unnecessary images and icons. Remember, recruiters aren't looking at how creative you are when it comes to your template. Your content is core and should be the focus.

   Strong resume bullet points

This job seeker uses resume bullet points that uses strong action verbs, and most importantly, contain numbers that demonstrate the significance of their accomplishments.

Resume Example Highlights (Free)

This template is clean, readable by resume screeners, and is effective at calling out key accomplishments and projects from specific work experiences. This would be useful if you have been at a company for a while, or been in a consulting-type of role, and want to point hiring managers to your most impressive accomplishments.

   Strong action verbs

Action verbs are important on your resume are vital. They evoke strong imagery to your reader, and this resume does an excellent job by using words such as “spearheaded,” “managed,” and “drove.” These words will help you to put your achievements in perspective, in conjunction with measurable results. Use action verbs relating to the skills you want to highlight.

   Specific examples of finished projects

Many of your accomplishments will involve your responsibilities in your employer's high-level projects. Recruiters want to see what you’ve completed in previous roles -- such as the Operations Improvement Project and new iPhone app launch highlighted in this resume. The numbers make your experience real, rather than a vague “oversaw several teams for a project.” What did you do specifically? Be specific.

Resume Example Modern Two-Column

This two column resume template has been designed and created in Google Docs, and puts an emphasis on a skills section. You can download it in Word, or edit it directly in Google Docs.

   Prioritize work experience, while including other key sections

The two-column in this Google Docs resume template prioritizes the work experience sections, while maximizing the content into the resume. Not all two column templates are ATS-compatible, but this one is when it is saved as PDF and passed through a resume screener.

   Includes a strong Skills section

Skills sections are a great way to include specific keywords and skills that you have, that haven't been included in other parts of your resume. This helps you get past resume screeners that scan your resume for specific keywords.

Resume Example Clean Modern

If you're a job seeker with a few years of experience under your belt, use a template like this one. It's simple, effective at highlighting our work experience, and minimizes the emphasis on the education section (the dates are omitted which is good to prevent ageism, especially if you graduated more than 10 years ago).

   Professionally-designed template

Minimal templates like this one are exactly what mid-to-senior level recruiters want to see - it shows professionalism, focuses on accomplishments, and makes full use of each page.

   Resume summary highlights key accomplishments

The first rule about including a resume summary is that it does not repeat accomplishments mentioned elsewhere on the resume. This resume stresses new software engineering and leadership skills right at the top of the resume, and includes an award too. If you include a summary, try to include a mix of both technical accomplishments (e.g. projects you developed or led), as well as career-related accomplishments (e.g. being promoted).

Resume Example Entry-Level (Free)

Use this Google Docs template if you're a student, recent graduate, or a career changer. Right out of college, you may not have much experience in the field. To supplement that, use your experience in clubs and activities, volunteering, projects, and useful coursework to help highlight your knowledge on the subject.

   Emphasis on education

If you're an entry-level job seeker that has recently completed education (or in the process of completing a degree), you should prioritize your education and include it first. This Google Docs template does this.

   University projects relevant to the job

If you're an entry level job seeker (or a career-changer), you may not have enough work experience to fill up your resume. This is where class projects and university projects come in. This template has a section dedicated to projects, which you can use to talk about volunteering, class projects, or personal projects relevant to the job.

Resume Example Concise

This is a suitable Google Docs resume template for all kinds of roles, including senior, entry-level and mid-level. Note how the focus is the work experience section only, and the education section is limited. This is what you should do if you graduated a while ago.

   Use a skills section to highlight specific keywords

To get past resume screeners and Applicant Tracking Systems, use a skills section that includes specific skills the job is looking for. This is an easy way to tailor your resume.

   Keep you education short, if you're a mid to senior level job seeker

What skills do hiring managers want to see on a Receptionist resume?

Some popular Receptionist hard skills are Receptionist Duties, Microsoft Access, Customer Service, Administrative Assistance, Social Media, Front Office, Telephone Reception and Administration. Depending on the job you apply to, skills like Tourism, Opera, Food & Beverage, Hotel Management and Hospitality can also be good to include on your resume.

What are the differences in resume skills between a Medical Office Receptionist and a Dental Receptionist?

What are good resume skills to include for different receptionist roles and job titles.

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

• Dental Receptionist : Dentrix, Receptionist Duties, Dentistry, Dental Software and Dental Insurance
• Hotel Receptionist : Hotel Management, Front Office, Hospitality, Tourism and Hotel Booking
• Medical Office Receptionist : Medical Office, Medical Records, Electronic Medical Record (EMR), Medical Terminology and Multi-line Phone
• Front Office Receptionist : Opera, Food & Beverage, Customer Service, Office Administration and Administration
• Desk Receptionist : Administrative Assistance, Switchboard, Microsoft Access, Typing and Data Entry

What are common Receptionist soft skills?

Examples of Receptionist soft skills include Phone Etiquette, Clerical Skills, Customer Satisfaction, Teamwork and Problem Solving.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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Find out what keywords recruiters search for. These keywords will help you beat resume screeners (i.e. the Applicant Tracking System).

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Receptionist Skills to Land a Job Quickly

To become a receptionist or advance in this career, one needs a specific set of hard and soft skills. In this post, you’ll find all essential receptionist skills that will help you craft a winning resume and highlight relevant accomplishments.

We will also discuss how long it takes to excel in specific skills for receptionist and how to properly showcase them in a cover letter or resume. Learn what receptionists can do and how they perform their duties perfectly.

Who Is a Receptionist?

So, what do receptionists do? The receptionist job requirements include the ability to multitask, organize, and manage communications. These competencies are necessary to handle phone calls and written communication. Receptionists welcome guests, greet them, engage in small talk, and answer questions.

Other experiences in such positions include maintaining security in the office with specific procedures and logging all visitors. They also provide administrative and clerical support, including handling various documents. For example, they scan something or design and print materials.

Receptionist Technical Skills

A great receptionist skill set includes particular hard skills. The exact software one needs to be experienced at may vary depending on the industry, but overall receptionist technical skills are the following:

• strong computer skills and experience with office software, like MS Office, Word, Excel, etc.;
• fast and excellent typing (WPM);
• work with different types of information management software;
• experience with industry-specific logging or tracking solutions;
• knowledge of multiline telecommunication systems;
• supply management.

The receptionist technical skills can also include working with management and organization systems and automation of specific data.

Receptionist Non-Technical Skills

Of course, the top-notch skills of a receptionist who wants to grow as a professional also include soft skills. A front desk receptionist is a first impression of the company on visitors and potential clients. It means that such an employee is proficient in all types of communication. Other soft skills include the following:

• organization and management;
• strong multitasking;
• desire to learn (being self-motivated for improvement);
• knowledge of customer service best practices and principles;
• problem-solving approach;
• attention to detail;
• excellent listening skills;
• time management;
• ability to resolve conflicts.

Job seekers in this field may have any hobbies, but at work, they need to focus on professionalism and efficiency.

And if you want to put receptionist skills on a resume, think about this: If your writing skills are not as good as your professional ones, trust a professional resume writer service to describe them professionally . Pay for resume and get it done by a pro, with no hassle.

Top Skills for Landing a Receptionist Job

Recruiting firms look not only for relevant work experience but also for top skills for receptionist and specific accomplishments. An applicant needs to impress recruiters with their resume and cover letter to stand out.

Here are the top skills for receptionist to include in a resume.

• Hard skills – name all software solutions and tech you have worked with.
• Focus on automation tools and programs.
• Highlight communication and experience in customer service.
• Indicate receptionist education or professional certification.

Now, let’s define the essential soft skills in detail.

But before, if you want to make it professionally, turn it to professional resume services that will highlight it on your resume.

Communication Skill

The first thing to come to mind answering the question about what skills does a receptionist need is communication. Interacting with customers, visitors, and other employees is a huge part of their daily routine. It is important to always be polite, empathetic, and helpful.

When describing this skill in a resume, focus on customer satisfaction. Show measurable results – 95% satisfaction according to a survey or 3 years without complaints.

Organization Skill

The next crucial part of receptionist requirements is the ability to organize and manage. Keeping lots of files and various types of information in a clear system is a part of the job. Present the results of your automation or organization systems for previous employers.

A front desk professional needs to be able to find any document fast, know exactly where it is stored, and keep everything tidy.

Multitasking Skill

Usually, receptionist education and experience include multitasking, for example, answering calls, greeting visitors, or preparing coffee or water for a meeting. The ability to manage several tasks at once is essential for effective job performance. It also means dealing with lots of different information, like logging visitors, keeping the schedules correct, and control of office supplies.

Multitasking comes hand in hand with automation, organization, and using different systems to make all these processes smooth and effective.

Customer Service Skill

Customer service experience is highly valued among receptionist qualifications. A receptionist is the face of a business, and they need to show professional behavior and attention to clients and visitors.

Front desk professionals make sure that visitors have a pleasant experience and get assistance with any inquiries they might have. It is important to be polite, helpful, and treat all the customers with respect.

Problem-Solving Skill

Problem-solving is one of the top job requirements for almost any position, and the front desk is no exception. One needs to learn to prioritize issues and tasks and address any errors fast. It might be anything, from a shortage of paper to printer error that requires instant action.

Receptionists also need a problem-solving approach when dealing with both customers and the company’s staff. For example, they apply this ability when they need to introduce a new file management system or keep the schedules for meetings in check.

An Efficient Way of Becoming a Receptionist

To hone good receptionist skills, one needs to dedicate time and effort. It is very useful to get professional education and certification. One can also follow online courses on management, organization, or particular software. All of that will make you stand out from the competition, as well as experience or education in a business department.

Another great way to invest in your career is to get professional help with your resume. Our service can craft a winning resume for you that will make you stand out.

Follow an Online Educational Program

Whether you are interested in training courses or a full degree, there are many online options. Getting an online education is beneficial in many ways. It offers a fast-paced environment, flexibility, and lower prices. In many cases, it is much more accessible for students and professionals all over the world. It also allows combining work and education, so one can get qualifications and experience at the same time. The data shows that with the right motivation in place, online education is as effective as a traditional one.

Receptionist in the Workplace

The receptionist requirements align with the work peculiarities for such employees. The individuals work in a fast-paced environment while tackling lots of small tasks every day. It is essential to be able to perform under stress and stay concentrated.

The job outlook for front desk employees is pretty good, as almost any business wants to employ receptionists. It is a necessity for a company’s administration department. So, it is definitely quite possible to land a job, but there is still competition for top positions.

How to get a job if you’re an entry-level specialist? Check cover letter examples career change if you’ve recently switched industries. Align your past work experience with the one of a receptionist. If this doesn’t help, learn how to present your skills in a Functional format below.

How to Showcase Your Skills

To land a dream job and ensure career growth, you should learn to present yourself. Receptionist skills and qualifications are great, but it is essential to know how to showcase them in a resume and cover letter.

We’ll talk about some tips and tricks in this regard. But the main point is to always focus on results, measurable achievements, and the impact of your work on the company’s performance.

Skills for Resume [Example]

The receptionist cover letter and resume need to highlight the skills and show why you are the top pick for this position. Put the recent work experience on top and showcase your achievements instead of describing work responsibilities. Look at the two examples below.

Good: Achieved 96% customer satisfaction according to follow-up surveys. Managed internal and external company communication for 3 years without complaints.

Bad: Managed calls and emails and welcomed visitors. Maintained telecommunication systems and performed file organization.

The good example focuses on measurable results and impact. And the bad one simply states the work duties that any receptionist has.

Skills for the Job Interview

It is also important to showcase the skills needed for a receptionist in a job interview. Expand the data given on the resume to a recruiter and give examples of the tasks you’ve managed. When you discuss some aspects of a position, illustrate your experience with relevant cases.

Also, remember that the interview is a great way to illustrate your communications skills. A company wants to employ a professional who is great at all types of communication, problem-solving, and multitasking.

Sample for Receptionist Resume Skills Section

The skills section of a successful receptionist resume needs to be specific and straight-to-the-point. Do not list duties, but present the level of your skills for a future position. This is the main reason to hire you.

Divide the section into soft and hard skills. Put the essential ones first.

Receptionist Skills in a Resume Skills Section

Here is an example of a resume skills section for job seekers in this field.

Soft Skills

• Verbal and written communication (expert);
• Time management (advanced);
• Organization (advanced);
• Attention to detail (proficient);
• Problem-solving (advanced).

Hard Skills

• Data entry (advanced);
• Scheduling (proficient) ;
• Shipping (expert);
• Customer relationship management (advanced).

You can name all the key skills that helped you out in similar positions and work experience. Do not stop at only the top-required ones but add something representative of you specifically.

Presenting Receptionist Skills in Work Experience Section

You can also present skills for receptionist in a work experience section of your resume. It is one of the perfect career resources as it can highlight how you managed to apply your skills in previous positions.

Here is a corresponding sample of this section.

2018 to present

• Maintained files and data in an organized system for all visitors, clients, and meetings for 3 years.
• Consulted on the implementation of a new scheduling solution, saving 15% more time for organized meetings and events.
• Managed all external communication with 96% of customer satisfaction based on follow-up surveys.

Want to have your resume fast and easy? You are at the right place! With resume builder service , you'll have it tailored to the job description that dramatically increases the chances of being noticed.

To attract recruiters, you should highlight all the hard and soft receptionist skills you have in your resume. However, make sure they are relevant to the job description. Resume samples are useful, but you should demonstrate your unique personality to stand out from others.

If you struggle with composing a perfect job application, you can get online resume edit service help with your document and cover letter to apply for the job of your dreams. Our experienced resume writers know exactly how to present your skills and experience in the best light. And while we are busy crafting an outstanding resume for you, you can hone skills to be a receptionist of an advanced level.

Learn more about resume samples .

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