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Servicenow Developer Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the servicenow developer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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• Working knowledge of the Reporting and BI industries landscape, including vendors and tools
• Working with end user groups to evaluate and solve technical problems
• Working knowledge of JavaScript, CSS, and HTML5 for responsive design
• Willing to learn/adopt
• Taking ownership for technical solutions
• Developing system integrations and process automation within the ServiceNow instance and other Information Services applications
• Creating ServiceNow reports and dashboards
• Estimating, including design, development/purchase, and installation
• Wide range of technologies within technical specialty - from state of the art to legacy systems
• Communicates with project manager on a frequent basis. Identifies tasks and issues that may have an impact on service levels or schedules. Provides realistic task and cost estimates. Screens resumes of team members, interviews, makes hiring and assignment recommendations, and writes reviews
• Communicates with other technical leads, IT groups, and clients so they understand the project's technical implications, dependencies, and potential conflicts. Evaluates the impacts of change requests on own/shared technologies and effectively persuades and influences others on ideas
• Reviews and approves documentation and diagrams created by IT team members (e.g., system specifications). Writes documentation, including technical standards and processes
• Participates in design, code, and test inspections throughout product life cycle to identify issues. Participates as a technical consultant at other project meetings. Presents technical status and issues at milestone reviews
• Provides expert level IT technical lead services and direction for critical software, middleware, and/or hardware projects (e.g., applications, networks, communications, and client server technologies) on multiple platforms. Provides technical expertise in systems, technical infrastructure, tools, modeling, external interfaces, and other technical areas. Completes complex development, design, implementation, architecture design specification, and maintenance activities
• Design, develop and test solutions built on Citi’s internally hosted ServiceNow platform
• Actively participate in daily Scrum meetings and regular sprint planning, review, and retrospective meetings
• Perform L3 troubleshooting of reported application problems
• Guide junior developers in best practices
• Implement and innovative ServiceNow solutions in ServiceNow as assigned
• Participate in the design and recommendations of overall system functionality
• Configure and maintain the system ensuring consistency according to established governance
• Ability to develop quality documentation that clearly articulate solutions and the ability to perform demonstrations
• Ability to effectively share technical information and train and mentor less experienced or knowledgeable team members
• Self-starter with excellent attention to detail, ability to multitask, and effective time management skills
• Advanced knowledge of any two, and intermediate knowledge of two others COBOL, C++, C, Java. C#, Visual Basic, CICS, or SQL
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
• Ability to manage tables, relationships and metadata in ServiceNow
• Strong knowledge of JavaScript
• Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShell
• Strong leadership, teamwork, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
• Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases, ITIL certifications

15 Servicenow Developer resume templates

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• Coordinate activities of the ServiceNow technical team in determining
• Provide technical assistance and training to ServiceNow
• Bachelor’s degree in Computer Science, business or related field or equivalent
• Two years of experience or equivalent proficiency in project management
• Excellent PC skills, including Microsoft Office products
• ServiceNow Application Administration Experience
• Java web development and Client-side JavaScripting
• Cascading Style Sheets
• Databases (MS SQLServer, Oracle, DB2) or Data Modeling
• Software Development Life Cycle (SDLC) knowledge
• At least one ITIL or ITSM Certification
• .Net Development
• C# (c-sharp)
• MS SQLServer Administration
• MS SQLServer Integration Studio (SSIS)
• Customization, Applications Configuration, Scripting, Exception Processing, Validation, Usability, Interfaces, etc
• Design and implement new functionality using Business Rules, UI Policies, Access Lists etc
• Service Catalog and Request Workflow Design and Configuration
• Modules & Application implementation
• Use of Mid server, web-services, email and other relevant technology
• Work with Business Systems Analyst to gather and review requirements
• Provide innovative solutions to business requirements
• 3-4 years ServiceNow experience required
• 2-3 years experience with web technologies such as Javascript, XML, HTML, CSS etc
• Experience with ITIL & Scrum methodologies
• Experience implementing SaaS solutions
• Knowledge of technical components such as LDAP, SMTP, SSO and enterprise IT architecture
• Working knowledge of relational database concepts and structure
• Working knowledge of Object-oriented programming, class models and inheritance
• Experience with security risks and impact from a development perspective
• Integration experience SOAP & REST a plus
• Excellent communication skills (verbal & written)
• A minimum of 2 years experience as a ServiceNow Developer
• A background or working knowledge of software coding/ scripting
• Experience of working projects that involved integrations and interfaces to and from ServiceNow and external systems
• Develop and deliver customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks
• Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
• Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc
• 3rd party software integrations with ServiceNow
• Facilitate and support the rollout of new application and enhancements in ServiceNow
• Advise functional and admin teams on design, development and overall ServiceNow best practices
• React quickly to ever changing market conditions and technology advancements with “out of the box” solutions that allow our business partners to have the tools that will enable them to reach and exceed our sales goals
• Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements
• Strong math and analytical skills as well as excellent oral and written communication skill
• 3+ years of software engineering experience including
• Bachelor of Science in Computer Science or similar technical discipline
• ServiceNow System Administrator Certification for Service Now Role
• ServiceNow Implementation Specialist Certification Preferred for Service Now Role
• ITIL V3 Foundation Certification preferred
• Excellent organizational, analytical, written and oral communications skills
• Excellent interpersonal skills with proven ability to use those skills to effectively Interface with end users and development teams to conduct systems analysis and planning
• Minimum 3+ years of ServiceNow development, configuration and administration experience in an enterprise environment
• Proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective software solutions
• Proven history of providing technical support during all phases of project delivery. This includes, but is not limited to: development of project estimates, solution design review, documentation creation and review, and peer code reviews
• Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)
• Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases, ITIL certifications a plus

Senior Servicenow Developer Resume Examples & Samples

• Design, develop and test solutions built on Citi’s internally hosted ServiceNow platform
• Collaborate with business analysts and other developers to identify ways to simplify user experience
• Collaborate with business analysts to clarify requirements and create test cases
• 5+ years of development experience
• 3+ years advanced web / JavaScript development experience
• Bachelor’s Degree in computer science or equivalent
• Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS, Bootstrap
• ServiceNow development experience
• Experience working in a Scrum/Agile framework
• Advanced understanding or Oracle DB performance optimization
• Tibco ESB experience
• Unix/Linux knowledge
• 3+ years of ServiceNow development experience
• 5+ years overall development experience
• Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS
• ServiceNow Certified Application Developer
• Experience working as a team lead and or architect
• Hands on experience of 3 or more years in developing and managing service oriented applications such as ServiceNow with scripting training
• Prior experience with the Discovery tool in SNC and strong knowledge of the CMDB and Asset management modules
• Experience in JavaScript, Jelly Scripting, JQuery, Angular JS, Bootstrap, HTML, Ajax, CSS
• Expertise in ServiceNow Scripting language
• Experience creating customer facing portals using Content Management Systems in SNC
• Experience and/or knowledge about Orchestration
• Experience in Web technologies (Web Services, SOAP, XML, JSON, Ajax, HTML, CSS)
• Knowledge of Active Directory/LDAP integration with Service Now
• ITIL v3 certification and implementation experience desired
• System implementation and system integration experience
• Experience with and understanding of Networking
• Familiarity with IT transformation and experience managing business needs and requirements to IT deliverables
• Prior experience with data migration projects
• Experience with establishing Single Sign On protocols

Servicenow Developer Lead-on Site Multiple UHG Locations MN Resume Examples & Samples

• Experience gathering and documenting requirements from Client / Business
• Experience with ServiceNow Custom applications
• Experience leading & working with remote resources

Servicenow Developer, Senior Resume Examples & Samples

• 2+ years of experience with ServiceNow development and integration
• ServiceNow Certified System Administrator Certification
• Security+ Certification
• Bachelor’s degree or equivalent experience and eight (8) years of experience
• Equivalent experience substituted for a degree must be in Tier III support and enterprise-wide network infrastructure implementation and architecture
• 5+ years of hands-on experience in IT Service Management, Asset and Configuration Management and ITILÒ practices
• 5+ years of experience engineering and operating large IT infrastructure
• 3-5+ years of experience with ServiceNow’s Service Management Suite including, but not limited to, the following modules: Service Now Asset Management Service Now Configuration Management Service Now Incident Management Service Now Problem Management 5+ years of experience with application deployment
• Experience working in a Team environment comprised of system administrators and engineers
• Experience developing project plans and schedules and briefing senior government customers
• Experience in performing root cause analysis, risk identification, and risk mitigation
• Research emerging technologies and makes recommendations based on future business needs
• Intermediate to Advanced skills with Microsoft Office Suite including Word, Project, and Excel
• Interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications
• Candidate must possess a DoD Interim/Active clearance
• Experience with or working knowledge of eBonding Systems Integration Familiarity with MDMs or EMMs Familiarity with US government network environments and policies (data and voice networks, IT security systems, policies and procedures)
• Interpersonal skills including the ability to collaborate effectively, self- awareness, and excellent written and oral communications
• ITIL ® Foundation certification Certifications: MCSE, PMP, or other related certifications
• Occasional travel (less than 10%) may be required within the Washington, DC Metro area
• Core configuration administration– navigation, search, UI, manage lists and forms, create/modify business rules and client scripts, activate plugins
• Core application administration – build business rules for events and notifications, perform upgrades, manage application security
• Service administration– create and manage reports, configure Service Level Agreements (SLA) within the tool, create customization and branding for the website
• User administration – user access, roles, groups, profiles
• Data management – manage data with tables and CMDB, manage data with import sets and update sets
• Administration of Knowledge Base and Service Catalog. Build and test workflows for Service Catalog
• Responsible for develop and enhance the ServiceNow instances that are dedicated to CLIENT
• Develop web services using java scripts for API’s with other applications
• Develop new features within CLIENT instances using XML, workflow, and other related technology and tools
• Work with Infrastructure, Security, and service providers to conduct proof of concept, design, and implement discovery, service automation, and other related features
• Work with IS Service Management, Application Management Organization, and other stakeholders to design and develop functions in ServiceNow to support the business needs
• Help CLIENT to ensure its compliance with SOX and Security policies
• Work with current partner (ServiceNow) to ensure CLIENT gets the maximum value for their products and services
• Help current projects in flight finish with success
• Upgrade to Helsinki from Geneva (Currently in Test waiting for promotion to Prod)
• Convert incidents to Requests (Reqs have been gathered, finalizing dev)
• Implement Service Portal (Researching UX/UI needs from Restaurant)
• Connect Mulesoft Server to ServiceNow InstanceSearch Jobs US
• Designing and developing the Service Request workflows, SOAP integration with 3rd party tool to import data into ServiceNow
• Customizing and developing for the ServiceNow Platform using JavaScript, SOAP web services
• Proficient in development of workflows, custom web services, custom notifications, assessments, custom app. development etc
• Demonstrated consulting expertise (gather requirements, problem solve and recommend) in mid-sized and large (Fortune 500) customer environments
• Demonstrated ability to achieve high level of Customer Satisfaction on all consulting engagements
• Create ServiceNow applications to provision business functions to service desk teams. Create integration interfaces, UI, and workflow configuration
• Collaborate with enterprise architects in designing and developing reusable solutions
• Evaluate enterprise architectures and recommend/spearhead adoption of ServiceNow at customer implementations as the primary or adjunct technical platform
• Participate in business development discussions and customer meetings, elicit advantages of using ServiceNow in application development and deployment
• Work closely with service desk business and IT teams, support ServiceNow configuration including upgrades to latest ServiceNow releases
• Create ServiceNow based prototypes to demonstrate business functionality that can be quickly achieved using the platform
• Recommend latest solutions using the ServiceNow platform keeping abreast of the product roadmap and new features on the horizon
• Implement DevOps for ServiceNow to establish reliable development, test, and deployment environments including consistent configuration
• Support automation and increase in productivity during development and deployment of existing ServiceNow based applications
• Design, develop and configure the ServiceNow with best practices in mind to fulfil business needs
• Experience with Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management domains and implementation using ServiceNow
• Experience with integrating ServiceNow based applications with external systems using SOAP or REST based web services
• Experience in application deployment and migration between environments
• Excellent communication skills, interpersonal skills to interact with customers and team members
• Analytical and problem solving skills, Ability to listen and comprehend, Ability and willingness to learn
• Experience in creating ServiceNow based electronic forms supported by workflows and business rules
• Experience in Advanced ServiceNow Administration
• Exposure to jQuery and Angular.js
• Exposure to Governance, Risk, and Compliance
• Intermediate knowledge of secure software development
• Demonstrated ability to understand functional needs and how systems can support those needs
• Demonstrated ability to develop deployment plans
• Demonstrated broad problem solving skills
• Advanced skills associated with software design, modification, implementation and deployment, including object-oriented programming concepts
• Self-motivated and works independently and as part of a team
• Able to learn effectively and meet deadlines
• Thorough experience with common programming tools
• Demonstrated ability to follow software specifications
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization
• Demonstrated ability to interface with management on a regular basis
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, SLAs, Release Management, etc
• Proficiency with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc
• Proficiency with HTML and JavaScript
• Experience working with customers to understand requirements and implementing information technology solutions / initiatives
• Experience with creating and managing technical documentation
• Experience with Domain Separation in ServiceNow
• 8 years hands-on experience developing, maintaining, and administering 1 or more ServiceNow instances
• ServiceNow Certified Administrator Preferred
• Develop custom ServiceNow applications using modern web technologies
• Participate in internal and customer meetings identify unique use cases for the ServiceNow platform
• Rapidly prototype new solutions to demonstrate ServiceNow capabilities to our clients
• Experience integrating ServiceNow with external systems through SOAP or REST web services
• Experience with the ServiceNow Studio IDE
• Experience using the Workflow Editor to configure workflows
• Experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js
• ServiceNow Certified Application Developer or Certified Implementation Specialist
• 2+ years implementing ServiceNow solutions
• Experience with ServiceNow System Administration
• Experience creating responsive, mobile-friendly websites
• Experience creating 508 compliant websites
• Experience using DevOps principals in the ServiceNow platform
• Experience integrating Single Sign-On (SSO) with ServiceNow
• Ability to stay on schedule and produce results in a timely manner
• Must be able to work in a team atmosphere with absolute transparency

Servicenow Developer, Mid Resume Examples & Samples

• Experience with Web design, database design, and software programming
• Experience in working with Web technologies, including JavaScript, Ajax, HTML, and CSS
• Completion of ServiceNow Foundations Course
• Core configuration - personalizing forms/lists and administering applications & modules
• Ability to set up data security via control rules, domain separation etc
• Experience with run book automation and SN workflows
• Scripting experience on the ServiceNow platform(client + server side)
• Experience with web technologies (XML, JavaScript, Web Services, etc.)
• ServiceNow Certifications is a significant plus
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks
• Configuration of functionalities according to the best process & practices
• Integration with other ITSM tools & 3rd Party tools
• Knowledge of ITIL processes
• Configure ServiceNow Discovery
• Minimum 3+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience
• Minimum 3+ years of ServiceNow development experience in an enterprise environment
• Knowledge of Agile Development frameworks including Scrum
• Experience with the integration (interfacing) of enterprise software systems with ServiceNow
• Must be adaptable to work in a varied, fast paced, exciting, and ever changing environment
• Releases enhancements to the live environment
• Participate in audit activities related to the Incident, Request and Asset management processes
• Comply with Cubic’s Quality Management System
• Development of new software products and coding updates and modification of existing products
• Conduct testing as required for the product definition and development
• Create and test code to implement the product or product features
• Develop testing parameters for new products and/or functionality
• Must have a Bachelor's degree (4 year program) in Computer Science or equivalent discipline
• Excellent written and verbal communication skills
• Must be responsible, self-motivated, self-starter, personable and well-organized
• Good interpersonal skills; ability to work with diverse groups
• Must be able to work in a fast paced environment with minimal guidance and frequent changes of requirements
• Ability to multi-task, prioritize, and engage productively on multiple projects in various stages of development simultaneously
• Ability to analyze customer needs and technical goals to design robust, user friendly applications
• Ability to work in a team atmosphere
• Ability to manage entire application development projects throughout product life cycle
• Ability to communicate effectively with technical teams including application designers, programmers, testers, QA team, and documentation and support staff
• Ability to develop project requirements and schedules and communicate them effectively to management
• Must be able to pass a background and drug test
• Knowledge of payroll, HR, and time and attendance systems, specifically Kronos, is a huge plus
• ServiceNow Development Experience
• Knowledge of web standards and technologies (CSS, XML, jQuery, DHTML)
• PL/SQL or T-SQL experience
• Proficient with Oracle or Microsoft SQL Server
• Ability and desire to learn new technologies
• Perform ServiceNow development and support duties
• The Software Developer designs and develops or enhances software applications and systems which provide the required functionality for IT services and turns user expectations into product capabilities
• Researches emerging technologies to determine impact on application execution
• Provides input to staff involved in writing and updating technical documentation such as user manuals; system documentation; and training materials
• Troubleshoots complex problems and provides customer support for application issues
• Experience developing software to support process flows, methods and procedures, functional requirement documentation
• Experience with scripting & programming languages (JavaScript preferred), Python, Perl, Java UNIX shell scripts
• Familiarity of CMMI level 3 best practices
• Experience with Service Now or similar platform operations, procedures, processes, and data systems
• Read,analyze and interpret business requirements, system documentation, and technical procedures
• Secure relevant information, integrates data from different sources, and identifies possible causes of problems
• Support operations and provide Tier 3 support for an enterprise CMaaS solution based on ServiceNow, Tripwire, and McAfee ePO
• Support Extract, Transform, and Load operations to retrieve content from Tripwire and ePO repositories as well as existing hardware, software, system boundary inventories. Maintain and present that content within ServiceNow
• Push Asset Summary Reporting (ASR) content from ServiceNow to RSA Archer based dashboard
• Design and implement broader data integration with RSA Archer via Restful API data draw from ServiceNow
• Ensure content flow to RSA Archer is correct information. Identify quality procedures to ensure summary data is accurate and not more detailed than required
• Design and build more detailed ServiceNow reporting for internal use cases
• Conduct appropriate analysis and ensure calls that are unable to be resolve dare appropriately forwarded to vendor product support. Support the following: 1) provide initial problem resolution where possible; 2) generate, monitor, and track incidents through resolution; 3) provide software support; 4) maintain frequently asked questions and their resolutions; 5) obtain customer feedback and conduct surveys
• Provide expert product capabilities and design input into solution design, build, and test activities and documentation
• Contribute technical input to CMaaS Technical Training
• Experience in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
• Strong skill sets on debugging SQL stored procedures, triggers,Views, Query Optimization Techniques & query hints
• Experience with dashboard or Security Information Event Management (SIEM) systems, including ingest of third-party data for rendering within the dashboard or SIEM
• Ability to manipulate large volume of data in order to provide customer requested reports or charts
• Familiarity with the NIST 800 publications governing the FISMA Act
• ServiceNow Certified Administrator
• ServiceNow: Domain Seperation
• ServiceNow: Scripting in ServiceNow

Servicenow Developer Lead-multiple Locations Resume Examples & Samples

• 3 years’ experience with ServiceNow configuration
• 3 years’ experience with ServiceNow development
• Java script experience
• Bachelor's Degree or equivalent
• Respond to production problems and implement immediate resolution efforts across technology areas
• Systems Development Engineering
• Bachelor’s Degree in Computer Science, Engineering, Information Systems, and / or equivalent formal training or work experience
• 5 – 8 years of experience in Information Technology or business environment
• JavaScript, Angular-J experience is required
• HTML 4-5, Boot Strap and CSS experience is highly desired
• Service Now Certified Application Developer and/or Admin
• Integration Specialization desired
• Knowledge of Performance Analytics, Discovery and Asset Management
• Basic knowledge of software development, practice, concepts, and technology obtained through formal training and / or work experience
• Basic knowledge of at least one required programming language
• Prior exposure to Service Now is required, currently on Geneva Patch 5
• Excellent partnering, communication, and negotiation skills so as to interact effectively with business Customers and technology development and support groups
• Ability, within a specific technology area and under direction, complete root-cause analysis, design solutions, write code, perform testing, provide documentation, and implement small development projects or components of large projects
• 3+ years of experience with development on the ServiceNow platform
• Experience with Web development technologies, including JavaScript, HTML CSS, and the Glide stack
• Ability to add capabilities and make software changes
• BA or BS degree in CS or Computer Engineering
• Experience in interfacing with ServiceNow applications for Tableau data visualization and business intelligence products
• Ability to work with stakeholders to define requirements
• Designs and develops solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support client processes
• Develops ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS
• Creates and maintains API and data integration processes between ServiceNow and other services
• Monitors health, usage and overall compliance of all ServiceNow applications
• Performs version upgrades and patching
• Minimum of 2 years of experience in software development, information systems or an equivalent technical environment
• Experience in all aspects of the software development lifecycle, including design, functional and technical requirements, coding, debugging, testing, release and operational support
• Experience with agile software development methodologies, web development and object-oriented programming methodologies
• Experience with software development best practices, including coding standards, code reviews, source control management, build processes, testing and operations
• Experience with Content Management System design, build and integration
• Experience with Enterprise CMS tools such as SharePoint or Drupal
• Experience with front end web technologies such as HTML, CSS and JavaScript
• Experience with digital asset design and development tools, such as Photoshop
• Understanding of developing and consuming RESTful web services
• Knowledge of JavaScript frameworks such as Angular and Bootstrap
• Knowledge and proficiency in developing and integrating API’s
• Understanding of Infrastructure and Database design for High Availability applications
• ServiceNow Systems Administrator certification required
• ITIL V3 foundation certification required
• Implementation Specialist certification strongly preferred
• Proven and demonstrated consulting experience (problem solver with attention to detail, resourcefulness, not shy away to ask tough questions in a positive manner and understanding of business drivers behind the technology)
• Demonstrated ability to work and use SDLC/SCRUM and PRINCE2 as a delivery methodology
• Strong JavaScript skills and understanding
• Experience with Web Technologies like XML, HTML and Web Services
• Knowledge of technical components such as LDAP, VPN and SSL
• Strong communication skills (active listener, think before acting, superb verbal and writing skills)
• Develop changes on ServiceNow platform according to best coding practices
• Be able to translate requirements into ServiceNow designs
• Meet project deadlines, report deliverables
• Attend project team meetings
• Provide alternative and out of the box approaches
• Act as a subject matter expert in the field of ServiceNow development, support & develop others
• Cooperate with other developers, Business Analysts and Project Manager
• ServiceNow coding experience (at least 1 year)
• Advanced Javascript coding (minimum 3 years of hands-on experience)
• HTML/CSS/XML/DOM/Prototype/jQuery/Bootstrap proficiency (minimum 3 years of hands-on experience)
• ServiceNow System Administrator Certificate
• ServiceNow Developer Certificate
• ServiceNow Implementation Specialist Certificate
• AngularJS (1.x)
• SOAP/REST Web Services
• Java programming experience
• MidServer scripting
• ITIL Certification
• At least 1 year experience in Client Facing Communications (Oral, Written)
• ITIL Foundation certification is required (ITIL Intermediate certification desired)
• ServiceNow Implementation Bootcamp Certification required
• At least 5 years of experience in ITSM Solutions with ServiceNow
• At least 2 years of experience in Cloud computing and cloud spaced solutions
• Ability to successfully design, develop, and support web-based applications and websites
• Ability to interface and develop with Java/J2EE backend technologies
• Ability to work on multiple overlapping projects
• At least 2 years of experience with JavaScript development
• At least 2 years of experience in AJAX, HTML
• At least 1 year of experience in Glide and Bootstrap
• Experience developing in JavaScript frameworks (i.e. AngularJS)
• Experience with Apache Jelly or similar technologies (i.e. JSP)
• Intermediate ITIL Foundation Certified
• Additional advanced ServiceNow
• 3 to 5 years of experience in Client Facing Communications (Oral, Written)
• Effectively develop within Service Now modules, participate in installation/configuration
• Review and refine designs for usability, review testing scenarios and refine test cases to ensure applications quality and work with users to review test results to ensure they meet expected results
• Evaluate new features and produce recommendations
• Bachelor’s degree or equivalent experience and 1-2 years of experience
• 1-2 years of experience with one or more ServiceNow’s Service Management Suite modules: Service Now Asset Management, Service Now Configuration Management, Service Now Incident Management
• 1-2 years of experience with application deployment
• Interpersonal skills including the ability to collaborate effectively, self- awareness, and written and oral communications
• Experience working in a Team environment comprised of developers and engineers
• Experience working within a structured development (Agile or waterfall) environment
• Candidate must be able and willing to obtain a TS/SCI clearance with polygraph
• Overall, looking to have ServiceNow Development and Administration, ITIL process implementation, and Excellent Communication Skills
• Experience developing on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes
• ServiceNow platform development
• ServiceNow administration
• Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
• End-to-End Service Catalog development and complex workflows
• Applies innovative technical solutions to business and the application processes
• Defines and documents procedures for processes and workflows
• Works on multiple projects as a project team member, occasionally as a project leader
• Responsible for troubleshooting problems as reported by users
• Supports Web access and electronic messaging services and maintains a secure systems environment
• Communicates effectively with management and other members of the project
• Integration of disparate systems using SOAP and REST APIs
• Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
• Creation of Web Service for data integration
• Additional duties as assigned and defined by management
• Deliver reporting & analytics solutions to business stakeholders using ServiceNow Performance Analytics as part of the IT BI Team
• Define the right Key Performance Indicators (KPIs) that align to business objectives
• Create new jobs, indicators, breakdowns, widgets and dashboards
• Manage recurring activities like job schedules, user access permissions, exception report creation etc
• Maintain repository of available content and document best practices and help with end user adoption of Performance Analytics
• Work together with ServiceNow application development teams to ensure application changes required for Reporting & Analytics are deployed successfully
• Accountable to ensure deliverables to business stakeholders are complete, consistent, high quality, on time and deliver valued outcomes
• At least 2-3 years of experience in application development on ServiceNow platform (administration is a plus)
• Understanding of business and technical terminology around Continuous Improvement, Key Performance Indicators, Metrics, Dashboards, Trending, Target Setting, etc
• 3-5 years of overall experience and Bachelor’s degree or equivalent training is required
• 1-2 years of experience in solution consulting or business analysis function including defining requirements, developing solution alternatives and estimates and translating business requirements into specific systems, applications or process designs within IT and business organizations
• A broad working knowledge and understanding of business processes across various business functions (Partner, IT, Marketing, Legal, Facilities etc.) as well as of the ServiceNow solutions that support these business functions
• Must have strong written and oral communication skills and be self-directed and independent
• Act as the Performance Analytics subject matter expert and own Performance Analytics delivery within ServiceNow IT
• Defining the right Key Performance Indicators (KPIs) that align to business objectives
• Driving process workshops and related activities inclusive of eliciting business requirements and performing a gap analysis of current/to-be processes
• Work alongside the Business Analyst to analyze requirements & determine scope, level of effort and resource needs to meet business demand
• Active participant, contributor and thought leader in the Reporting and Analytics Community of Excellence within ServiceNow
• Hands on development of dashboards, widgets, indicators & breakdowns and partnering with ServiceNow Application Development teams as required
• Contribute to the continual improvement of Performance Analytics roadmap as well as the maturing of the IT Reporting and Performance Analytics capabilities, expertise, best practices and solutions
• Counsel business stakeholders on reporting and KPI best practices
• 6-8 years of overall experience in application development on the ServiceNow platform (administration is a plus)
• Bachelor’s degree or equivalent education is required
• Ability to understand and challenge business needs of business stakeholders in the area of continuous performance improvement, translate these needs to technical requirements and convert into solutions
• 4-5 years of experience in solution consulting or business analysis function including defining requirements, developing solution alternatives and estimates and translating business requirements into specific systems, applications or process designs within IT and business organizations
• Able to thrive in a fast paced, deadline driven environment
• Provides consulting regarding the architectural principles and development techniques associated with complex projects
• Develops, supports, and assists with the design of Macy’s middleware environment including: maintenance functions related to hardware capacity, software upgrades, and efficient use of resources; and software for operating systems, layered products (Web Server, MTS, etc.) and operating system augmentation
• Based on customer requirements, formulates/defines systems scope and objectives; analyzes technical requirements; translates developer requirements and recommends architecturally sound solutions
• Researches, develops, codes or modifies architecture components that are well designed, efficient and conform to MST architectural standards. Produces reusable sample code
• Prepares detailed specs from which components will be written
• Provides trouble-shooting assistance on supported systems
• Provides key metrics to management about the health and use of supported systems
• Participates in the effort to establish better processes and systems to ease maintenance of supported systems
• Interfaces with development teams to improve maintainability of supported systems as well as the systems being developed by development groups
• Trains and educates developers on the extension of a stable production, development and testing middleware infrastructure
• When assuming the project manager role, manages day-to-day project-related activities for projects of moderate to high complexity. Produces, drives, and manages project schedules, status, resources, deliverables, issues, risk, and timelines throughout the project with input from the team. Builds team consensus and has responsibility for the execution and final delivery of the project. Conducts post-phase evaluations and communicates “lessons learned” and best practices to management
• Manages customer expectations. Keeps the customer aware of the project status and critical issues and risks. Obtains customer sign off at appropriate checkpoints
• Prepares documentation on all phases of development of new systems and modification of existing systems
• May serve as primary system support for two or more complex information systems based on in-depth system knowledge
• May be responsible for training, mentoring, directing, and validating the work of less experienced/knowledgeable analysts
• Keeps management well informed on a timely basis of progress, status, and concerns for each assignment
• Effectively communicates ideas and information to peers, management, and customers
• Participates in “on call” rotation. Must respond within 1 hour during off times for support
• The ideal candidate has worked with a Service Request Catalog and has knowledge of designing and building workflows
• Deep knowledge of JavaScript, JSON, XML, SOAP, REST and associated frameworks (JQuery, Angular JS) required
• Experience with HTML technologies including HTML, CSS and Basic Tags required. UI/UX design experience a plus
• ServiceNow Certified System Administrator desired, Advanced System Admin is a plus
• Knowledge of ITIL, Agile, Lean or Dev/Ops desired
• Bachelor’s Degree preferred and 5-7 years of related experience or an equivalent combination of education and experience
• Minimum 6 years application programming; minimum 2 year systems programming; minimum 2 year experience in systems and architecture design
• Advanced knowledge middleware concepts (RPC, MOM, Publish and Subscribe)
• Intermediate knowledge of systems and application architectures
• Intermediate knowledge of systems programming concepts on CICS, Windows or UNIX
• Intermediate knowledge of web development skills and architecture
• Strong analytical, problem solving, multitasking, and time management skills with consistent attention to detail. Advanced understanding of analytical techniques
• Strong functional understanding of the assigned retail business area (logistics, credit, and so forth) and how it interacts with other areas of the business and detail processes. Overall understanding of the MST suite of systems and their interdependence is a plus
• Strong understanding of emerging technologies and systems development best practices
• Strong conflict resolution, negotiation, and consensus building skills
• Advanced presentation and written and verbal communication skills. Ability to effectively communicate technical issues and solutions to all levels of business
• Advanced PC Windows skills (MS Word, MS Excel, and MS Project)
• Strong understanding of the MST Solutions Framework
• Bachelor's Degree in Business, Economics, Mathematics, Psychology (I/O Psychology, Sociology, Information Technology, or Hard Sciences with a focus on research and analysis
• 3+ years of relevant consulting or industry experience
• Proven experience effectively prioritizing workload to meet deadlines and work objectives
• Statistical analysis experience (use of statistical software such as SPSS, SAS, Stata, MATLAB, R)
• Experience developing or working with any of the following languages: SQL, Javascript, Java, CSS, HTML, HTML 5, PHP, or C
• Experience working in the Amazon Web Services environment to provision and configure Linux and/or Unix environments, and web servers like Apache and/or HAProxy
• Experience with relational databases such as MySQL, Oracle, DB2
• Implementing, configuring and customizing Web Technologies (XML, HTML, AJAX, CSS, HTTP, etc.)
• Create ServiceNow workflows to automate repetitious tasks that are manually performed by involved team members
• Develop ServiceNow reports to assist the process and configuration management workflows
• Support and enhance existing Customer Portals using ServiceNow CMS functionality including Jelly Script, UI Macros, custom Script Includes and roles
• Direct, analyse, and prepare recommended changes in development, maintenance and system standards having critical, solution-wide impacts
• Ensure that ServiceNow standard practices are utilised for all configuration and customisation
• Provide insight and expertise into the ServiceNow configuration based on previous work experiences and education
• Create technical documentation to support client handovers
• Bachelor’s Degree and 3 or more years of experience in the Software Programming Applications area OR
• High School Diploma or Equivalent and 5 or more years of experience in the Software Programming Applications area AND
• Experience assisting with design, coding benchmark testing, debugging and documentation of programs
• Experience working with multiple phases of software systems programming applications
• 2- years of experience directly with administration in ServiceNow
• ServiceNow Administrator Certified
• Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases. Understanding of database query language (specifically SQL)
• Experience in development and support within JavaScript frameworks (i.e. AngularJS)
• Demonstrate a strong understanding of one or more of the following ServiceNow technologies/modules: Project/Portfolio Suite, Incident and Change Management, Discovery & Asset Management, and Service Portal
• Experience with PowerShell
• ITIL Foundation Certified
• Able to communicate complex technical concepts in great detail, clearly, to other technical people and non-technical people
• 3 to 5 years of experience in Client Facing Communications
• Analyze, design, write program code, test, document, and implement functionally appropriately, technically sound, and well-integrated application systems in accordance with Customer requirements, and organizational methodologies and standards
• Bachelor's degree in Computer Science, Engineering, Information Systems, and / or equivalent formal training or work experience
• 8 - 12 years of experience in Information Technology or business environment
• Basic knowledge of technical / business environment
• ITIL Foundations Certification Highly Desired
• Demonstrates programming aptitude and ability for logical and abstract thinking
• Ability to analyze and resolve problems of simple-medium complexity
• Ability to manage projects using the organization’s project management methodology
• Ability to work effectively in a strong Customer service / team oriented environment
• With direction, analyzes and understands functions to be automated or modified, business needs, objectives, desired features, and input and output requirements
• Analyzes, defines, and documents system requirements for data management, workflow, logical processes, hardware and operating system environment(s), and interfaces with other systems, internal and external checks and controls, and outputs
• Creates and documents functional and technical specifications. Converts designs and specifications into computer code. Tests and performs quality assurance activities and assists senior and lead developers ensure the delivery of quality products and services
• Analyzes and estimates feasibility, cost, time, compatibility with other systems, and computer capabilities. Researches and evaluates existing software and hardware tools and applications to assist in programming or to use as program platforms
• Produces detailed system, application, data flow, and other documentation. Documents and, at times, performs training for end users in the application of the designed programs
• Monitors application performance, making any changes to maximize the performance and reliability of new and existing applications
• Performs all other related duties as assigned
• Bachelor’s degree in a related, technical field required. (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree)
• One to two years of applications development experience
• Familiar with Microsoft application development tools including one or more of the following: Visual Studio, C#, Visual Basic, Microsoft Office Applications, Microsoft SQL Server, Microsoft SQL Reporting and Integration Services, etc
• Ability to develop, implements, test, and troubleshoot complex software applications
• Ability to effectively work with people in other departments and/or outside of the enterprise
• Healthcare industry background
• ServiceNow Experience 1 – 3 years
• ServiceNow Admin Certification
• ServiceNow Scripting
• ServiceNow Request Management skills
• Ability to read, analyzes, and interprets general business publications, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers and employees
• Ability to generate and test program code using Microsoft technologies and toolsets in a complex technical environment
• Ability to work with mathematical concepts such as computer coding and statistical inference
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Bachelor's Degree in business, human resources, communications, industrial and organizational development/psychology or a related discipline
• ServiceNow Configuration Management
• ServiceNow Work Management
• ServiceNow Problem Management
• ServiceNow System Administrator
• ServiceNow Release Management
• 1+ years of relevant experience in an industry or consulting team-oriented environment in corporate operations, management and/or human resources-related fields
• Microsoft Powerpoint
• Experience with HRIS Systems
• Experience working with ServiceNow
• ServiceNow Problem Managment
• 4+ years of experience with software design and development
• BS degree in CS or Engineering
• Experience with AWS
• Experience with other ITSM platforms, including Remedy and Siebel
• TS/SCI clearance
• ServiceNow Certified Application Developer Certification
• ServiceNow Certified Implementation Specialist Certification
• ITIL v3 Foundations Certification
• Responsible for ServiceNow technical design, development, documentation, system maintenance, system deployments, and version control
• Work closely with ServiceNow product managers, business systems analysts, system administrators and cross functional experts as needed
• Reliability, dependability, and strong motivation to respond to requests quickly
• Manage multiple requests, assess priorities, and achieve solutions under deadlines
• Flexibility regarding work schedule to meet position needs outside of regular business hours
• Ensure security, integrity and consistency of critical user and business partner data
• Proven experience as a key technical resource leading the development and implementation of ServiceNow solutions
• In depth experience will all levels of the development lifecycle process
• Experience working with global, enterprise SaaS environments and expertise in Web Technologies (XML, HTML, JavaScript, Web Services, CSS, etc)
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions
• Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work
• Highly skilled and proficient in using development tools with the analytical and problem solving skills necessary to troubleshoot and provide user support
• Solid technical aptitude and understanding, including ability to quickly learn new
• Ability to work effectively under pressure and to meet deadlines under sometimes stressful conditions
• Strong knowledge of enterprise IT architecture and relational databases
• Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization, as well as with the business and other technical teams
• 5+ years application design and development experience
• 3+ years experience administering, configuring, developing, and customizing ServiceNow and related integrations
• Bachelor’s degree required, preferable in Computer Science, Information Technology or Engineering Application Development
• Present passionate, persuasive, strategic, and technically competent subject matter expert expertise to our clients and vendors, paving a path to solutions around ServiceNow
• Build, configure, test, and document technical hardware and software solutions in the WWT Advanced Technology Center (ATC), to provide live demos to clients and vendors for executive briefings, marketing events, and more
• Provide Field Enablement in the way of customer support and training regional engineers on how to support and demo the solutions you are responsible for
• Understand and articulate additional drivers, challenges, inhibitors, and conditions driving cloud and similar next-generation technologies within a Customer’s environment
• Act as a Trusted Advisor in an objective role to provide the best solution for the customer based on their current and long term business requirements
• Collaborate with WWT account teams, solution architects, and OEMs to define solution requirements, and/or enable functional teams of WWT resources and OEM partner resources to meet customer requirements and priorities
• Proactively maintain a considerable technical and functional knowledge of evolving market solutions and offerings
• Act as a Technical Lead with the OEM partner, including maintaining certifications and ensuring our company meets the technical requirements for the vendor partnership
• Collaborate effectively with ServiceNow Administrators and Developers to craft solutions and handle general updates and configuration changes/requests
• Conducts investigation activity/research and gives technical advice to the adoption or integration of existing and new enterprise applications
• Follow Change Management process
• 50% of this work will be performed in a billable capacity
• 3+ years experience developing on the ServiceNow platform
• Configuration/Customization of the ServiceNow system, including creating workflows
• Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
• Use scripting tools and ServiceNow functionality create script to automate rote tasks being done in ServiceNow
• Perform integrations and process automation using ServiceNow Orchestration
• Gather specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation
• Load, manipulate and maintain data between ServiceNow and other systems
• Work with IT managers to generate views and reports as needed
• Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• 3 years of directly-related work experience in ServiceNow
• BS in Computer Science, or equivalent work experience in a work related field/discipline
• Knowledge of Active Directory / LDAP
• Knowledge of disciplined software release build/deploy processes
• Knowledge of integrating with internal and external applications and systems
• Knowledge of cross-browser and platform compatibility requirements including IE rendering issues
• Knowledge of Javascript, HTML, CSS and good web design practices
• Ability to effectively communicate with all levels of the organization
• Ability to demonstrate analytical and problem solving skills

IT Servicenow Developer Resume Examples & Samples

• 2 years experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool
• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment
• Able to work in an agile team environment and with minimal supervision
• Understanding of Configuration Management as it relates to ITIL
• Web Services Integration (SOAP, REST, and JSON)
• Experience implementing systems using the Agile/Scrum methodology
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application
• Experience with extending the ServiceNow schema to custom applications
• Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc
• Understands technical and functional design requirements related to ServiceNow
• Create and manage scripts and workflow
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Experience with relational databases (e.g. MySQL, Oracle)
• A fundamental understanding of ITSM, ITIL or CMDB
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
• Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly
• Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
• Experience with ServiceNow's ServiceWatch and/or Discovery tools
• Certified App Dev or Certified Advanced System Admin
• System Implementation Specialist Certification
• ServiceNow Certified Scripting in ServiceNow
• ServiceNow Certified Orchestration
• Bachelor’s Degree in a Computer or Engineering related field or the equivalent combination of education and related experience
• Broad experience developing in ServiceNow, including developing in JavaScript and implementing integrations utilizing WebServices
• Experience implementing custom applications in ServiceNow
• Comprehensive knowledge implementing, maintaining, and/or supporting integrated computing environments in an enterprise environment
• Proficient verbal and written communication skills necessary to effectively explain, present and document technical solutions, and influence customers.,
• Demonstrated ability to advise and recommend technical approaches and solutions
• Ability to effective manage concurrent technical tasks with minimal instructions and supervision
• Demonstrated ability to work independently with a high degree of maturity, discretion, and judgement
• Experience with ServiceNow Team Development
• Certified ServiceNow System Administrator
• Experience with ServiceNow Discovery and/or ServiceMapping
• Bachelor’s Degree in a Computer or Engineering related field or equivalent combination of technical training and experience
• Significant experience developing in ServiceNow and JavaScript and implementing workflows in ServiceNow
• Extensive experience implementing custom applications in ServiceNow
• Experience implementing maintaining and/or supporting highly advanced integrated computing environments in an enterprise environment
• Highly advanced knowledge of and recognized as an expert with experience serving as a technical leader in the agile development process utilizing the SCRUM module in ServiceNow
• Extensive experience and known authority designing and reviewing code
• Demonstrated verbal and written communication skills necessary to effectively explain and present technical solutions
• Experience assuming responsibility with minimal instructions and supervision with a high degree of maturity, discretion and judgement
• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, and Service Catalog
• Extensive experience in Service-Now tool Customization and Development
• Experience in handling Enhancements/Defects in Service-Now modules
• Experience in integrating with Service-Now
• Strong technical knowledge in Service-Now Tool OOB (Out of the Box) Concepts like Client Scripts, UI Policy, UI Actions, Business Rule etc
• Ability to provide technical solutions
• Strong business Analytical Skills
• Strong ITIL process implementation Knowledge
• Expert on Service-Now industry best practices processes
• Deep understanding of Service-Now tool with large implementation experience
• Preferred: Service-Now Implementation Certification, ITIL v3 certification and Service-Now Admin Certification
• Experience in configuring ServiceNow which involves various modules, 3rd party integrations and building custom applications
• Strong technical knowledge of all ServiceNow modules
• Good hands on knowledge and experience of JavaScript, XML and XSL stylesheets, web services
• Effective time management, team handling and organizational skills Responsibilities
• Prepare overall architecture for ITSM implementation using ServiceNow
• Develop solutions in ServiceNow, prepare estimates and work on capability presentation, Proof of Concept
• Understand functional, technical, and business requirements and then turn those requirements into a successful implementation
• Very good verbal and written English communication skills
• 4+ years working within a large enterprise on implementation initiatives
• Responsible for designing, implementing and supporting customization and integrations enterprise tools, specifically for tools in Service Management space - ServiceNow, ADDM, Troux(TPI), ILMT, Flexera
• Coordination with customers for the design, build and production readiness of infrastructure solutions and the development of valid business cases
• Coordination with Technical Services lines to ensure implementation of best practices for infrastructure governance, architecture, engineering, production support and service Management
• Ensures consistent delivery of superior technical solutions
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies
• Continually defines ways to increase customer satisfaction and deepen client relationships
• Basic Requirements
• More than 7-10 years professional experience as subject matter expect in one or more of following tools - ServiceNow, ADDM, Troux(TPI), ILMT, Flexera
• Hand-on experience with designing and implementing integrations across disparate tools
• Experience with scripting tools to automate routine tasks in COTS products
• Experience in championing change and effectively managing project/program implementation
• Expert knowledge of technical project management, project implementation, infrastructure engineering
• Advanced skill in communications and leading teams in a matrix environment
• Assess new third party technologies and internal customizations
• Documentation of Engineering Solutions and Designs
• Experience with relational database - MSSQL, Oracle, DB2
• Experience with scripting languages - javascript, perl, python, shell scripting
• General understanding of key IT components - LDAP, Networking, firewall, load balancing, Federated Identity
• Exposure to varied operating systems - UNIX, Linux, Windows
• Infrastructure architecture experience is preferred
• Master degree preferred
• Articulates technical concepts using easily understandable business language
• 2-3 years developing on configuring ServiceNow platform (Incident, Problem, Change, Service Request, Knowledge, Discovery, Mid Server)
• 3-5 years' experience with Object Oriented Programming (Java, preferably)
• Angular.js or Bootstrap.js experience
• Experience working with other SaaS applications
• Able to work independently and with minimal supervision
• Ideal candidate must be self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
• B.S. degree in Computer Science, MIS or equivalent preferred
• ServiceNow Technology and Architecture
• Design, develop and implement Service Catalog workflows, ITIL processes, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform and integrations with external systems
• Implement technology specific best practices and standards
• Translates requirements into functional and technical requirements
• Design and develop extensions to Service Now data model in support of requirements towards AMDB and CMDB, SACM and other modules
• Review and refine designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results
• Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments
• Evaluation new features and produce comprehensive analysis and recommendations
• Provide 2nd/3rd level ServiceNow support, resolve incidents
• Minimum of 3 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management; At least 2 year of experience with ServiceNow
• Strong working knowledge in all aspects of Service Management, Asset and Configuration Management and ITIL practices
• Strong working knowledge in each of the following: ServiceNow, JavaScript, web services, JDBC and distributed computing
• Design and development of RDBMS systems specifically with Oracle SQL
• Familiarity with Unix, Linux, Shell Scripting
• Practical experience with agile methodologies/tools
• Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business
• Experience with leading a geographically separated customers and onshore/offshore teams
• Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information
• Works on a team or independently
• College diploma or university degree and/or 10 years equivalent work experience
• Minimum 3 years hands on development and implementation experience with ServiceNow
• Experience with database concepts and system management
• Minimum 8 years of technology development experience
• Minimum 5 years’ experience developing in JavaScript, HTML, CSS, Web Service (SOAP/REST) and SOA technologies
• Minimum 2 years’ experience managing projects
• Knowledge of mobile web technologies
• Strong experience in project management
• Extensive problem solving, organizational and project management skills
• Strong relationship and people management skills
• Extensive experience with standard desktop tools, including Microsoft Office
• Ability to handle multiple priorities, while meeting deadlines
• Team building and collaborative leadership skills to build consensus solutions
• Prior hands-on work experience working on development projects run using an Agile methodology
• Prior hands-on work experience utilizing DevOps practices
• Work experience with emerging technologies such as robotics or artificial intelligence
• Provide Effort Scope for Work Products and developing schedules for deliverables
• Effective Communication skills, independently driving Requirement Clarification and other IT development phases
• Strong communication skills, Self-motivated, ability to multitask
• Attend the project related meetings
• Application Support and Maintenance, meeting the defined SLAs
• Identifying and documenting root cause analysis
• Communicate well across support teams (Other Application Support Teams)
• Provide Status reports as required
• Develop complete understanding of applications Supported and Maintained
• Contribute to Continuous Improvement initiatives to improve systems and process efficiencies
• Provide monthly reports for Services Capacity/Ops review
• Ensure documentation is complete and up to date
• Good understanding of web based application Architectures and Application interfaces
• Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Runbook Automation, Workflow development, service-now administration, Reporting in ServiceNow, SQL, Database view in ServiceNow is preferred
• Proficiency with Java Script, jQuery, AJAX, XML, MySQL, HTML, CSS

Managed Services Servicenow Developer Resume Examples & Samples

• Configures and customizes the ServiceNow system, including creating workflows, custom UI, groups, roles
• Utilizes MID server, web services (SOAP and REST), email and other relevant technology to integrate with externally hosted customer applications with ServiceNow
• Provides technical leadership to all areas of business
• Researches capabilities of the ServiceNow platform, provide recommendations and implement solutions to meet business requirements
• Manages production and non-Production (Dev, UAT) instances
• Monitors health, usage and overall compliance of the application
• Collaborates with business users, product owner and ServiceNow team to establish specifications and agree on timeframe for completion of assigned requests
• Creating and configuring Notifications, UI Pages, UI Macros, Formatters, etc. in ServiceNow
• Implements new ServiceNow modules based on the needs of Lennar
• Authors and maintains technical documentation
• Analyzes user requirements to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• Responsible for the continuous review of new ServiceNow modules, as well as other commercially available software to ensure the ServiceNow platform and tools remain current
• Supports all future releases and provides updates to software as required based on feedback from users
• Maintains an understanding of ServiceNow modules and software licensing functionality
• 2+ years ServiceNow working experience including development, design and implementation

Servicenow Developer Intern Resume Examples & Samples

• Testing – ensure all software errors are identified and corrected
• Quality Assurance - ensure all aspects of work meet customer expectations and company quality standards
• Communication – ensure ServiceNow team is quickly informed of issues
• Support – assist with resolution and reproduction of user software problems
• Team Support -- assist with incident resolution and core data maintenance
• Development Support -- work with Enterprise Support Services Tools Team to correctly deploy code among environments
• Project Management -- assist with documentation and design
• Data Entry -- tie contract data to software
• Reporting -- gather requirements and generate reports based on specific data and filter requirements
• Documentation – update current documentation or develop documentation for new processes
• Must be pursuing Bachelors or Masters Degree from Accredited University or College
• Strong analytical and organizational skills are a must
• Excellent communication skills, both verbal and written, are a must
• Ability to handle multiple tasks and priorities
• Ability to work well with others in a team environment
• Strong computer skills in Microsoft Word, Excel, PowerPoint, and Access
• Familiarity with Google (Gmail, Docs, Sites, Groups) is a huge plus
• Be flexible and exercise high level of discretion and latitude in completing tasks
• Evidence of self-directed efforts to improve technical skills
• Experience administering SaaS applications
• Experience configuring and maintaining a workflow management system
• Experience implementing ITSM principles and/or ITIL processes (e.g. Incident, Change, Problem, Asset, Configuration, Service Catalog, etc.)
• Evidence of relevant industry certifications (ITIL, HDI, DevOps, Lean IT, etc.)
• Experience with Web technologies (XML, HTML, Javascript, Web Services)
• Experience in the management and administration of information technology services
• Experience reporting on the delivery of information technology services
• Work experience in a higher education environment
• Design, Implement, integrate and support the ServiceNow platform
• Maintain documentation and change control
• Act as subject matter expert for the platform
• Develop applications and workflows within ServcieNow to support IT and other departments
• Maintain and update the corporate service catalog
• Manage product patch and upgrade testing and scheduling
• IT Configuration Management -
• Bachelor’s degree in Computer Science, related IT field or a minimum of 3 years of equivalent recent experience
• Strong understanding of ITSM best-practice processes, with 5 years of Configuration Management and Asset Management experience
• Minimum of 3 years of experience developing on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request, Service Catalog, etc
• Strong knowledge of the ServiceNow data model and relationships such as CMDB, Asset, etc
• Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environment
• Hands-on experience integrating multiple data sources into a unified ServiceNow CMDB as well as integrating data between ServiceNow instances
• Hands-on experience supporting and maintaining production systems and services
• Strong knowledge of AngularJS, JavaScript, Web services (JAX-WS, JAX-RS, SOAP, and REST), JMS, JSON, internet protocols (http, https, ftp, etc.), SQL database/JDBC integrations
• Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Certification a plus
• Ability to review functional requirements and determine the type of integration work that is needed based on the business needs
• Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using leading-edge technology and/or integrating with diverse application systems
• Strong interpersonal skills including team collaboration, leadership, presentation, organizational
• Strong communication skills (written and verbal). The position will require constant interaction with business partners, management, and systems technologists
• Strong organizational skills, resourcefulness and attention to detail, along with the drive for excellence

Lead Servicenow Developer Resume Examples & Samples

• Ensures the viability of IT deliverables. Recommends development options, including design, build/buy, and vendor purchase. Approves the team's technical deliverables. Conducts testing, including functionality, technical limitations, and security
• Identifies potential solutions, including the cost/benefit of each option. Approves technical solutions proposed by team members. Elevates complex technical issues to IT experts, including architects and vendors. Resolves technical problems discovered by testers and internal clients. Responds to and resolves technical issues in a timely manner. Researches issues and performs root cause analysis
• Maintains a current and working knowledge of IT development methodology, architecture design, and technical standards. Mentors IT staff and identifies training needs. As new standards are instituted, ensures their usage by team members. A Technical Lead II should be able to perform as a Developer III
• Communicates with other technical leads, IT groups, and clients so they understand the project's technical implications, dependencies, and potential conflicts. Evaluates the impacts of change requests on own/shared technologies and effectively persuades and influences others on ideas
• Identifies opportunities for continuous quality improvement of technical standards, methodologies, and technologies
• For teams without a BSA, performs this staff member's duties, including interviewing business liaisons to diagram process flows and to write functional requirements. In the absence of the project manager, performs this staff member's duties, including coordinating daily systems analysis and development activities
• Thoroughly understands and complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Thoroughly understands and complies with Information Security policies and procedures, and verifies deliverables meet Information Security requirements
• Eight years experience in technical specialty. For development technical leads, includes three years' developer experience
• Strong, demonstrated analysis and problem solving skills
• Full product life cycle
• IT vendor product assessment
• Architecture design
• Technical standards and deliverables
• Migration and integration
• For development only: Production acceptance (including elevations), data modeling, data sharing, reusable components, and related advanced development practices
• Expert knowledge of one or more IT platforms
• See Comments section for the requirements for this posting
• For development only: Expert knowledge of one or more development tools and programming languages
• See additional information for the specific requirements for this posting
• Strong written and oral communication skills, preferred
• For development only: Expert knowledge of one or more testing tools, performance tools, and scripting languages, preferred
• Development of new request items in the catalog as well as the creation of new task based workflows that can support cross team engagement
• Expertise in ServiceNow Technology; proactively using the most current technology to deliver a high quality product to facilitate and support client service and improve efficiency
• Design solutions and implement ServiceNow in a way that is simple, intuitive and easy to and will meet business requirements
• Participate and collaborate in requirement analysis, Quality Assurance (QA), User Acceptance Testing (UAT), and deployments, as well as sprint planning and strategic short term and long term roadmap
• Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively
• Manage multiple requests, assess priorities, and achieve solutions under deadlinesSearch Jobs US
• Work closely with clients, project managers, and systems management team to clearly
• 2-5 years of experience as a ServiceNow developer
• Bachelor’s degree in Computer Science, Computer Engineering, MIS or related field
• Thorough knowledge of ServiceNow – deployment, implementation, integration
• Drive business solutions from inception through solution implementation
• Identify and invent novel solutions to challenging technical problems and provide requested enhancements to existing ServiceNow applications
• Translate functional specifications into logical, component-based technical designs
• Develop and deliver customized portal web pages in ServiceNow
• Experience working in and managing multiple update sets and coordinating their promotion
• Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
• ServiceNow Developer or Implementation certifications
• ServiceNow System Administrator Certification preferred
• Technical expert in ServiceNow with a minimum 3 years working experience as Administrator and Developer and 5 years overall in IT
• Expertise in ServiceNow scripting including JavaScript and Jelly Script
• Basic understanding of ITIL v3 methodologies
• Knowledge of LDAP/Active Directory
• Experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog, Configuration Management Database, Asset Management)
• Experience with agile software development methodologies (e.g. Scrum)
• Strong analytical, problem solving, organizational and planning skills
• Certified ServiceNow Administrator preferred
• Background and experience with Tableau and Alteryx Required
• 5-7 years in a technology related field
• Demonstrated ability to work independently and team environments
• Ability to analyze complex situations, negotiate and position solutions towards Maritz strategic plans, excellent execution skills
• Technical lead for development / implementation / integration of technology solutions
• Minimum of 1 year of ServiceNow development experience (preferably with versions Geneva or above)
• Minimum 3 years of JavaScript development experience
• Minimum of 1 year AngularJS/Bootstrap experience
• Experience developing ServiceNow applications from business requirements and/or technical design documents
• Experience with service portal development
• Expertise in Web technologies (Web Services, XML, Java)
• Experience with 1 or more full lifecycle implementations
• 1-3 years of design and delivery of technical solutions based on the ServiceNow platform
• 3-5 years of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow ITSM platform
• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the
• System/Process Automation (Orchestration) experience
• Experience developing in Javascript, HTML, CSS and XML
• Excellent communication skills
• Leadership skills in technical initiatives
• BS or BA degree in computer science, or equivalent experience
• Mortgage and/or Financial Services industry experience is highly preferred
• Any recognized IT certifications considered a plus (MCP, MCSE, etc.)
• ServiceNow Administrator Certification (Helsinki or Higher)
• Experience working with REST and SOAP services
• Experience in architecting and developing with SOAP and REST web services, open API development
• Strong understanding of ServiceNow orchestration manager
• Designing, creating and implementing workflows, scripts, packages and functions
• Provide 24 x 7 on call support as part of a scheduled rotation with other team members
• Build and modify systems to meet project and user requirements
• Provide advanced troubleshooting for applications and systems
• Monitor and fine tune application to achieve optimum performance levels
• Deploy, integrate, update, customize and administer the ServiceNow platform to meet client needs
• Provide day-to-day support of the ServiceNow platform including: scripting, configuration, integrations and administration
• Comply with systems development standards, procedures, guidelines, priorities, and schedules
• Develop and manage operational and reporting metrics for ServiceNow
• Develop and/or coordinate the installation of upgrades and/or service packs, testing of such upgrades and general maintenance
• Research systems and/or programs to determine causes of failure or poor operational performance; then define, test and implement detailed solutions
• Lead and assist with all technical aspects of solution delivery including
• Experience in ITIL service management processes, with practical knowledge and experience in the Service Operation lifecycle processes
• Good communication and interpersonal skills that enable working relationships to be developed at all levels
• Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same
• Experience in continual service improvement process, planning, and reporting requirements
• Experience in managing situations and stakeholders
• Proven thought and intellectual leadership skills
• Embraces change and is a self-starter
• Values that nurture a culture of collaboration, honesty, integrity, and excellent customer service
• Excellent thought leader and motivator with the ability to achieve results
• Attention to details and effective time management skills
• Ability to handle concurrent tasks with appropriate priority and autonomy
• Experience working in virtual teams and with multiple time zones
• Strong customer service and excellent verbal/written communication
• At least 4 years (extensive) of experience in IT operations or ITSM with progressive increase in responsibilities
• Demonstrated experience in successful delivery of ITSM methodologies and Service Management platform technologies
• Broad based foundation of IT knowledge with an advanced technical understanding of client/server technologies, application management, networking and security principles
• Knowledge of SDLC, Agile, & SCRUM
• Experience with ServiceNow System administration, System Integration, or System configuration
• 2+ years of ServiceNow experience in large, complex IT organizations
• 3+ yrs. work experience in a technical role, preferably in a client service market
• 2+ years’ experience in administration and development of ServiceNow in enterprise environments sys admin certification preferred
• Bachelor’s degree in Computer Science, Engineering or other relevant field
• Advanced competency in ServiceNow scripting (JavaScript, Powershell, Glide, Perl, KSH)
• Well-versed in front-end programming languages: Bootstrap, AngularJS, Ajax, HTML/CSS, Web Services and .NET
• Ability to adapt to changing requirements throughout the development lifecycle, and work with a variety of personalities and styles
• Ability to work directly with customers for training, development and architecture
• Willingness to collaborate with development team members while creating and building solutions
• Working knowledge of Active Directory, LDAP, and relational databases
• Technically savvy and able to configure or build applications that meet customer needs
• Motivated self starter
• Strong customer service and excellent verbal/written communication skills
• Conduct one’s self in professional manner when collaborating with both clients and cross-functional teams internally
• Understand full application lifecycle
• ServiceNow Certification (Administrator and/or Integration)
• Service Portal
• ITIL Foundation V3 or 2011 certification
• Multiple ServiceNow Implementation and Integration Experience
• Service platform integration experience
• Familiarity with ServiceNow: ITSM, Orchestration, Performance Analytics, and HR Service Management modules
• 6+ years of relevant consulting or industry experience
• 2+ years in a technical or functional lead role
• Experience mentoring and coaching others
• Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
• Experience managing senior-level client relationships
• Pre-sales, proposal, and RFP experience
• Recruiter can add bullet points
• Active TS/SCI clearance with Polygraph is required
• ServiceNow Configuration Management experience required
• Amazon Web Services, Business Process Modeling, HTML5, CSS, JavaScript and AngularJS experience required
• 6+ years experience in application development, or an equivalent combination of education and work experience
• 2+ years experience in ServiceNow development
• UI/UX design
• Good verbal communication skills. (Mandatory)
• Available to be on site. (Mandatory)
• Strong IT Service Mgmt Experience (Helpful)Search Jobs US

Junior Servicenow Developer Resume Examples & Samples

• Convert business requirements into ServiceNow applications and workflows
• Design, build, test and launch custom ServiceNow applications, forms and tables for the fulfillment of business needs
• Perform ServiceNow administration responsibilities, including (but not limited to) platform upgrades, deployment of stock applications, maintenance and troubleshooting of the ServiceNow platform
• Develop and deliver training programs relevant to Service Now use and administration at WGU for administrators and end users
• Analyze business processes and develop technical specifications for process optimization in Service Now
• Act as on-call support for issues impacting the WGU ServiceNow instance
• Build custom integrations between ServiceNow and other WGU tools and products
• Support the team in ServiceNow operations like User/ Group administration, reporting, Metrics, SLAs, etc
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide technical assessments, written documentation and technical expertise
• Contribute to continual service improvement by leveraging personal knowledge and best practice in solving complex business problems
• ITILv3 Foundations Certification
• Experience implementing scripted web services in ServiceNow
• 1+ year ServiceNow User experience (some development experience is preferred, but not required)
• Strong understanding of the ServiceNow platform, including: core ITSM tables, Glide, scripting, and development methods are preferred
• Requires a Bachelor’s degree in Computer Science or related area. In lieu of Bachelor’s degree, extensive familiarity with the field’s concepts, practices and procedures is required
• 4+ years of ServiceNow development / implementation / administrative experience
• Experience working with web technologies (HTML, CSS, JavaScript (including AngularJS), XML, SOAP, REST, Jelly, etc.)
• Experience working with databases (MySQL, Oracle, SQL Server, etc.)
• Experience working with large global / multinational corporations
• Experience integrating internal and external (SaaS based) applications
• Exposure to Identity Management and Single Sign on/Active Directory integrations
• Superior attention to detail with excellent written and verbal communication skills
• Ability to understand complex business needs and adapt appropriately
• Ability to learn and adapt to new technologies applicable to the ServiceNow platform
• Certified ServiceNow Administrator, Certified ServiceNow Implementation Specialist
• ITIL v3 Certification or equivalent practical experience
• Relevant software development certifications
• Understand and analyse functional and technical design requirements for the ServiceNow Asset Inventory Project
• Integrate ServiceNow with other corporate applications via Web Services, Mid Server, Email, etc
• 2 - 3 Years of experience in Java scripting, Web application & Service-Now development
• ServiceNow System Administration Certification is desired
• Participate in full SDLC, including business analysis, software build, test, peer review, QA, documentation, and release
• Provide user support when necessary
• CMDB or Service Portal coding experience is a big plus

AEP Servicenow Developer Resume Examples & Samples

• 3 years experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool
• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change and Service Catalog
• Experience with working or developing in any one of the following programming languages: JavaScript, PHP, C, Java, Perl, HTML or HTML 5
• Must possess good leadership skills and can drive the team members to achieve the goals
• Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment
• Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design

Related Job Titles

Servicenow Developer Resume Sample

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Work Experience

• Four years of experience in Information Technology, including three years as a
• Provide cost and time estimates for assigned work packages to support the development of time tables and project plans
• Coordinate coding, testing , implementation, integration and documentation of solution
• Provide solutions that potentially impact other dependent projects and applications
• Ensure that errors are detected to avoid production outages
• Define technical specifications and solutions through the analysis of requirements
• Configure, develop and unit test new functionality or bugs on the ServiceNow platform
• Perform level 3 support on ServiceNow to identify issues within the code, working in partnership with other team members to resolve them within the agreed SLAs
• IT Service Management and IT Infrastructure Library in ServiceNow
• Incident management, change management, problem management, configuration management, asset management, and other ServiceNow applications
• Database view, scripted REST API, inbound and outbound API, UI scripts, business rules, widget, and other ServiceNow Applications
• Global and scoped glide components, including GlideRecord, GlideAggegate, GlideSystem, and GlideDateTime
• Workflow configuration, scheduled task, service watch, and other ServiceNow automation and orchestration features
• Angular, Bootstrap, Java Scripting, HTML, and CSS
• Working with SNOW SME, built and engineer solutions that add value to the IT Service Management organization
• Implementation of ServiceNow core modules and applications
• Performs day-to-day, after-hours, tactical, and strategic efforts associated with ServiceNow
• Work effectively within a SCRUM team and focus on sprint goal delivery
• Design and develop the platform with self-service, automation and performance in mind
• Develop using the defined best practices and standards
• Assist in the research process and function related to assigned tasks
• Meet with users to problem solve and define needs and requirements
• Assist in identifying and analyzing system solutions available through ServiceNow
• Review options with users and agree on design
• Assist in the preparation of technical specifications and documentat meeting departmental guidelines
• Perform additional analysis as needed during development and testing for tasks

Professional Skills

• Excellent open and proactive written communication skills with focus on grammatical and usability skills
• Strong javascript and SQL programming skills and experience
• Excellent verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, including senior leadership
• Strong written and oral communication and facilitation skills to effectively work in a global environment
• Excellent interpersonal skills and ability to work effectively with staff at all levels
• Excellent written, verbal, listening, communication & interpersonal skills
• Strong documentation & record keeping skills, with attention to the SDLC

How to write Servicenow Developer Resume

Servicenow Developer role is responsible for servicenow, technical, development, design, programming, interpersonal, advanced, troubleshooting, analytical, integration. To write great resume for servicenow developer job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Servicenow Developer Resume

The section contact information is important in your servicenow developer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Servicenow Developer Resume

The section work experience is an essential part of your servicenow developer resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous servicenow developer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular servicenow developer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Servicenow Developer resume experience can include:

• Excellent analytical and problem-solving skills, excellent communication skills
• Excellent analytical and logical thinking skills
• Excellent inter-personal skills including the ability to work with individuals at all levels of the organization
• Excellent communications, presentation, listening and negotiation skills
• Strong SQL and relational database design skills, especially as pertains to Microsoft SQL Server and Transact SQL
• Solid web application & web services development skills

Education on a Servicenow Developer Resume

Make sure to make education a priority on your servicenow developer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your servicenow developer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Servicenow Developer Resume

When listing skills on your servicenow developer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical servicenow developer skills:

• Solid understanding of the ServiceNow APIs and web services + experience/skills in supporting ServiceNow with multiple integrations / interfaces
• Self-motivated, can work independently or as part of a team, able to learn quickly, meet deadlines and demonstrate problem solving skills
• Excellent analytical and problem solving skills to resolve technical issues
• Problem solver – strong analytical and decision making skills
• Highly motivated to succeed, team player, fast learner with strong problem solving skills
• Strong technical and UI/design skills such as required for Service Portals

List of Typical Experience For a Servicenow Developer Resume

Experience for senior servicenow developer resume.

• Strong organizational skills, excellent written and verbal skills
• BS or equivalent + 9 yrs related experience, or MS + 7 yrs related experience or the equivalent combination of experience/education
• Demonstrated skills in Microsoft office (Word, Excel, Outlook)
• Good communication skills: Ability to communicate ideas in both technical and user-friendly language
• Strong verbal, written and interpersonal communication skills in the English language

Experience For Lead Servicenow Developer Resume

• Good quantitative analytic skills, ability to work with large data sets
• Excellent communication skills with technical and non-technical team members
• Proven experience delivering production-quality server side applications in a professional software engineering role, developing in Java platforms
• Demonstrated experience with designing and configuring architectural solutions in the Service Now ITSM tool (Jakarta Release)
• Prior experience in a consulting firm or working with clients

Experience For Servicenow Developer Intern Resume

• Have a passion for software development and problem solving skills
• Unit and functional testing skills
• Standard coding skills - HTML, CSS
• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
• Project management or development lifecycle skills beneficial
• Experience with ServiceNow Catalog, Change and Incident development experience
• Solid experience across Design, develop and test ServiceNow based ITSM solutions

Experience For Junior Servicenow Developer Resume

• Solid Hands on experience in Javascript, VSTS, Web Technologies (XML, HTML, JavaScript, Web Services, REST/SOAP and of working in a SaaS environment.)
• Service Now experience with 10 + yrs of ITSM tools experience
• Demonstrated knowledge of LDAP/Active Directory, and relevant IT architecture experience
• Good experience in agile software development (scrum)
• Demonstrate strong sense of responsibility
• Scripting/Reporting experience is highly recommended eg: Javascript, Angular, Jelly, HTML, Node.js, .Net, MS SQL
• Experience working with or developing in any one of the following programming languages: JavaScript, PHP, C#, Java, Perl, HTML or HTML
• Experience creating and maintaining customer facing portals using the Self Service Portal framework in ServiceNow
• Experience administering, configuring, developing, and customizing ServiceNow and related integrations

Experience For Servicenow Developer, Mid Resume

• Experience managing/leading teams and leading architecture design reviews with internal, offshore, and third party development teams
• Experience developing and configuring ServiceNow modules including PPM
• Experience in the following areas: Active Directory, Single Sign-on using: SAML 2.0
• ErviceNow development experience (including some or all of the following: Core ITSM applications, Business Rules, Client Scripts, Custom Apps)
• Extensive experience configuring the ServiceNow platform, including scoped applications and the service portal
• Strong knowledge of PowerShell and Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.)
• Experience (3-5 years) developing applications utilizing JavaScript or GlideScript
• Experience (3-5 years) Implementing and maintaining ITSM Tools

Experience For Servicenow Developer, Senior Resume

• ServiceNow scripting experience using JavaScript, Jelly, Glide, HTML, CSS, XML, SOAP, and Web Services
• Experience creating and configuring Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs
• Experience patching and upgrading ServiceNow to recent releases
• Experience enhancing the Service Catalog Portal and customizing service catalog requests
• Experience working in challenging and ambiguous environments

Experience For Managed Services Servicenow Developer Resume

• Experience delivering projects using an Agile methodology
• Experience in designing and/or defining infrastructure ‘services’ in a financial services company
• Demonstrated understanding of agile methodologies and modern programming techniques
• Experience with monitoring applications including but not limited to ScienceLogic EM7
• Experience working with the ServiceNow platform and developing workflows, automation activities, and dashboards
• Thorough knowledge and hands-on experience developing web applications using JavaScript, CSS, Bootstrap and Angular

Experience For IT Servicenow Developer Resume

• Have good knowledge on debugging and testing
• Experience presenting and conducting demo reviews with client stakeholders
• Create workflows in order to enable the tooling to provide strong insights and overviews in an ever evolving organization
• Recent experience in design, coding, testing, implementation, and documentation of Service Now
• Good understanding of testing frameworks

Experience For AEP Servicenow Developer Resume

• Service Now - experience designing and developing within the service now environment
• Prior web development/interface integration using HTML5, Javascript, CSS3, JQuery, AJAX, Jelly Scripting
• Previous experience writing Policy/Procedure regarding ITSM best practices
• Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions, Catalog Items, etc
• Experience integrating systems using REST and SOAP web services
• Experience working with ServiceNow support and opening of HI incidents/requests/enhancements
• Experience with ServiceNow development languages including Angular J, Glide records, Java Code, Javascript, and native scripting platform languages
• Experience in gathering requirements and implementing them

Experience For Servicenow Developer Lead-multiple Locations Resume

• Experience in working in an agile environment following agile practices
• Hands-on experience developing using JavaScript
• Strong working knowledge of ServiceNow ITOM Jakarta components such as Discovery, Service Mapping, Cloud Management, Event Management, and CMDB Design
• Experience with supporting clients in ServiceNow operations like User/ Group administration, reporting, Metrics, SLAs, etc
• Demonstrable Experience with working on SaaS based tools like ServiceNow with focus towards implementing ITIL practices
• Provide informal mentoring to less experienced staff
• Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP), PowerShell, SaaS applications, network operations
• Experience in documenting code and processes in a clear and efficient manner

List of Typical Skills For a Servicenow Developer Resume

Skills for senior servicenow developer resume.

• It is highly desired that candidates have worked in a client-facing environment previously and possess strong interpersonal skills
• Strong English speaking and written communication skills with focus on customer service
• Good written and oral communication/interpersonal skills
• Excellent ServiceNow development and administration skills
• Demonstrated ability to effectively absorb information from various sources, then analyze and examine data in detail, and draw appropriate conclusions

Skills For Lead Servicenow Developer Resume

• Excellent hands-on ServiceNow configuration and development experience with a proven track record of implementing solutions on the ServiceNow platform
• Demonstrated experience in identifying complex problems, reviewing information to develop and evaluate options then implementing solutions is essential
• Expert debugging, testing, and problem solving skills
• Possess the skills required to produce software, including requirements gathering, design, development, testing, and implementation
• Extensive debugging, testing, and problem solving skills
• Experience using scripting/coding languages (i.e. JavaScript, CSS, and HTML, Angular JS) or software development experience

Skills For Servicenow Developer Intern Resume

• Experience in designing and developing software components and having a very strong service oriented background
• In addition, organizational and problem-solving skills, a can-do attitude and the ability to adjust to changing requirements are essential
• ) of demonstrated experience administering the ServiceNow product to include upgrades and patching
• Strong communication and customer facing consulting experience
• Prior experience implementing and deploying the core suite of ITSM applications (Incident, Problem, Change, Domain Separation)

Skills For Junior Servicenow Developer Resume

• Experience of Extraction Transaction and Loading (ETL) tooling strongly desired
• Strong working experience in workflow design and implementation
• Strong experience in user testing and project management
• Demonstrated experience with application development using multi-tenant
• Demonstrated experience with creation of complex applications on the ServiceNow platform, including usage of ServiceNow’s client and server side APIs

Skills For Servicenow Developer, Mid Resume

• Application development and programming skills
• Experience in working a large scale development work on Servicenow Experience in IT Service management Implementation of Servicenow
• Experience with IT Service Management applications including but not limited to ServiceNow. Experience with Domain Separation in ServiceNow highly desirable
• Experience with Java/J2EE and JavaScript including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience
• Strong understanding of ITSM best-practice processes, with 3 years of IT Service Management experience
• Extensive skills in data acquisition and integration, including SOAP and REST
• Prior experience developing solutions across the ServiceNow platform that leverage the automation and integration capabilities of ServiceNow
• Proficient in project Management skills to be able plan development timescales and delivery phases

Skills For Servicenow Developer, Senior Resume

• Expertise in Design/Architecture and Development skills
• Previous experience in ServiceNow development, configuration and administration experience in an enterprise environment
• Demonstrated experience with ServiceNow integration using LDAP, MS Active Directory, ADFS, Single Sign-on and web services integrations
• Advanced analytical and problem-solving skills to contribute creative solutions to complex problems in cross-organizational efforts
• ServiceNow development / implementation / administrative experience Experience working with web technologies (JavaScript, SOAP)
• Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills
• Experience in prioritizing a complex and diverse group of projects; balancing project deliverables while supporting daily operational stability

Skills For Managed Services Servicenow Developer Resume

• Risk management experience 1+ years’ experience
• BS or equivalent + 2 years related experience, or MS + 3 years related experience
• Experience in software development with at least 3-4 years of experience in Servicenow Platform Implementation
• Min 3+ years proven work experience in shared services or IT operations environment
• Experience in systems analysis and application program development, or an equivalent combination of education and work experience
• Strong experience in ITSM Applications (Asset Management, Change Management, Incident Management, Problem Management, Service Level Agreement and CMDB)
• Communicates effectively with colleges
• Collaborate effectively with ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
• Effectively integrate with 3rd party applications through API (Jira, Slack)

Skills For IT Servicenow Developer Resume

• Exceptional communication skills with technical and non-technical team members -- both written and verbal
• Strong customer service and excellent verbal and written communication
• Strong JavaScript development experience required
• Strong experience with Web Services Integration (SOAP, REST, and JSON)
• Microsoft Word, Excel, PowerPoint, Access, Visio effectively and efficiently

Skills For AEP Servicenow Developer Resume

• Deliver information to all levels of management effectively
• Solid ServiceNow development experience
• Maintaining confidentiality, treating others with respect and upholding Company values are key attributes. Positive attitude and solid work ethic
• Scripting experience, JavaScript/Glide
• Understanding and hands on experience of Workflows in Service Now
• More than 3 years of experience working with or developing in any one of the following programming languages: JavaScript, PHP, C#, Java, Perl, or HTML
• Experience developing reports, dashboards, working with reporting tools and concepts, (Crystal Reports, Business Objects)
• Experience integrating with web services (publishing or consuming)

Skills For Servicenow Developer Lead-multiple Locations Resume

• Hands on experience with scripting in the ServiceNow platform using JavaScript or Jelly including: Business Rules, Client Scripts, UI Actions, UI Pages, etc
• Strong understanding of the ServiceNow platform, including: core ITSM tables, Glide, scripting, and development methods
• Experience using scripting tools and Service-Now functionality to automate routine tasks being done in Service-Now
• Overall 3-6 years’ experience in ServiceNow with proficiency in JavaScript programming, debugging, testing and web services (HTML, XML, REST)
• Experience creating, updating, and interpreting JavaScript, AngularJS and scripts

List of Typical Responsibilities For a Servicenow Developer Resume

Responsibilities for senior servicenow developer resume.

• Have good JavaScript programming skills
• Possess strong written and verbal communication skills in order to adapt to the dynamic nature of discussions with other engineering and product teams
• Strong innovative and analytical skills. A self-starter
• Testing and debugging skills on ServiceNow platform
• Strong experience with JavaScript essential
• Five (5) to eight (8) years’ experience as a technical resource in delivery engagements; Two (2) years technical lead experience
• Proven experience in delivering ServiceNow for large organizations
• BS or equivalent + 9 years related experience, or MS + 7 years related experience
• Proactively keeps ServiceNow skills current

Responsibilities For Lead Servicenow Developer Resume

• Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
• Experience in full software development life cycle: Analysis, Design, Coding, Testing, Training and Operational Support
• Experience designing, developing, implementing business applications in ITIL, CMDB, Service Catalog, SDLC, Change Management, and Incident Management
• Customization, Applications Configuration, Scripting, Exception Processing, Validation, Usability, Interfaces, etc
• Assess user skill gaps and determine user training needs, develop and deliver ServiceNow user training
• Experience working in technology consulting or development with ServiceNow

Responsibilities For Servicenow Developer Intern Resume

• Hands-on experience developing using ServiceNow
• Experience developing and implementing ITSM/ITIL processes and solutions from ServiceNow, HP, BMC, CA etc
• Orchestration experience and hands on with report generating using ServiceNow data
• Experience with ServiceNow, developing core ITSM modules including Incident, Problem, Change, CMDB, Asset, NotifyNow, and Asset Management
• Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
• Configuration management experience including optimizing CMDB

Responsibilities For Junior Servicenow Developer Resume

• Extensive knowledge and experience of developing using Java Script, Angular JS, CSS and HTML
• Have a strong understanding of software development and business process engineering in the ServiceNow application
• Hands on experience developing using Java Script, HTML, XML, AJAX, JSON,CSS3
• Consulting experience (client facing)
• Experience writing and debugging JavaScript, Angular, HTML, and CSS
• Experience developing in: PHP, Java, Python, Ruby, .Net, or Perl
• Experience successfully delivering in an Agile/Scrum environment

Responsibilities For Servicenow Developer, Mid Resume

• Experience working in a ServiceNow domain separated environment
• Experience working with ServiceNow self-service portal and service catalog
• Service Portal Development - improving our customers experience
• Lead the development of new applications and modules drawing upon experience to make design recommendations for Application UI and Workflows
• Experience building software with JavaScript, Relational Databases
• Hands-on experience in ServiceNow including development, configuration, integration, and implementation with an advanced knowledge of the platform

Responsibilities For Servicenow Developer, Senior Resume

• Experience in ServiceNow development, administration, implementation and configuration using ServiceNow ITSM solution
• Advanced experience with Servicenow implementations and having certification is an added advantage
• Experience with discovery solutions, comfortable deploying discoveries in a multi-datacenter environment
• Experience implementing Web Service Integrations (REST/SOAP)
• Experience with ITSM development and integration, including ServiceNow or Remedy

Responsibilities For Managed Services Servicenow Developer Resume

• Experience of implementing data loads into ServiceNow
• Experience of implementing inbound and outbound API integrations with ServiceNow
• Experience of implementing catalog items and workflows within ServiceNow
• Experience of implementing the Service Portal on ServiceNow
• Experience of implementing discovery and reconciliation for the CMDB
• Experience configuring software on a application development platform

Responsibilities For IT Servicenow Developer Resume

• Experience developing workflows and business rules
• Experience developing custom applications within the ServiceNow platform from the ground up
• Experience interacting with SeviceNow via REST API
• Working with ServiceNow as an implementation consultant, solution architect, or system administrator with multi-service provider experience
• Experienced in ServiceNow integrations using different interfaces such as email, JSON, LDAP, SOAP/API, REST, SSO, and/or others
• Experience in training various groups at various levels of the organization
• Experience architecting complex solutions
• Previous experience with Database reporting tools

Responsibilities For AEP Servicenow Developer Resume

• Experience in writing test cases, automated tests in ServiceNow
• Experience with IT service management (ITSM) development and integration, including ServiceNow or Remedy
• · Experience in requirements gathering & analysis, solution design, development task management, quality assurance and release methodologies
• Experience with Web technologies, including JavaScript, Ajax, HTML, or CSS
• Strong working knowledge of various ServiceNow components such as Service Desk and Service Request Management

Responsibilities For Servicenow Developer Lead-multiple Locations Resume

• Good understanding of Relational Databases and database query language
• Have good understanding of the ServiceNow product suite and capabilities
• Work on continuous improvement by sharing experiences and knowledge within the team
• Strong JavaScript development background including: core language and 3rd party libraries
• Solid understanding of SOAP web services
• Experience working with as a Service-Now Developer
• In-depth experience with the following ServiceNow modules: Incident, Request, Change Management, Service Catalog, CMDB and Asset Management is needed

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Servicenow Developer Resume Examples

By Silvia Angeloro

Aug 27, 2024

12 min read

Mastering Your ServiceNow Developer Resume: Crafting a Standout Application with Tech-tile Precision and Impact.

Rated by 348 people

• • Led a team developing custom ServiceNow applications, resulting in 30% increase in operational efficiency.
• • Designed and implemented automated workflows and data integrations across ITSM, ITOM, and CRM systems, reducing manual efforts by 40%.
• • Developed complex scripts in Python and Java to enhance functionality, ensuring 20% performance improvement.
• • Managed full lifecycle of ServiceNow projects, from requirements gathering to deployment, achieving a 95% project completion rate on time.
• • Promoted governance for data models and integrity, leading to a significant decrease in data-related issues.
• • Innovated dashboard visualizations that provided real-time insights, enhancing decision-making processes.
• • Implemented ServiceNow ITSM and ITOM modules for various clients, improving service delivery by 35%.
• • Optimized ServiceNow data models, enforcing coding standards, which doubled the data processing speed.
• • Executed integration projects connecting CMDB with external billing and ordering systems, facilitating seamless data flow.
• • Automated routine processes through custom applications, cutting manual workload by 50%.
• • Collaborated with cross-functional teams to design and launch innovative ServiceNow solutions that met complex client requirements.
• • Delivered custom ServiceNow development projects, resulting in a 25% reduction in operational costs.
• • Developed and maintained scripts in Perl and Shell for system automation tasks, increasing system uptime by 15%.
• • Analyzed client needs, translating them into technical solutions that leveraged existing tools and systems.
• • Fostered continuous improvement by identifying new automation opportunities, improving workflow efficiency.
• • Assisted in the full implementation of ServiceNow projects, aligning with IT infrastructure operations to enhance service quality.
• • Designed UI policies and client scripts to improve user experiences, increasing platform engagement by 20%.
• • Provided support and maintenance for ServiceNow environments, ensuring a high availability rate.
• • Collaborated with technical teams to resolve ServiceNow-related issues, enhancing overall system reliability.

In this article

What to focus on when writing your servicenow developer resume

Must have information on your servicenow developer resume, which resume format to choose, how to write a quantifiable resume experience section, write your servicenow developer resume summary section, listing your servicenow developer skills on your resume, how to include your education on your resume, how to include servicenow developer certificates on your resume, extra sections to include in your servicenow developer resume, pair your servicenow developer resume with a cover letter.

Writing a stellar ServiceNow developer resume can feel like debugging a complex script — frustrating and time-consuming. Navigating industry jargon, highlighting the right skills, and demonstrating your expertise often leave you running in circles. The right resume could be the difference between landing an interview and getting lost in the shuffle. This guide is specifically crafted to help you showcase your abilities, experience, and passion as a ServiceNow developer. Get ready to streamline your job search process and present your professional story compellingly.

Before diving into the depths of resume writing, remember that your resume template is crucial. A well-structured template not only organizes your information effectively but also makes your skills jump off the page. Choose a clean, professional template designed for tech resumes to ensure your qualifications don't get lost in the layout.

To make things easier, we offer over 700 resume examples to guide you. Use them to craft the perfect resume and stand out from the crowd!

Key Takeaways

• A well-structured resume template is crucial for organizing information effectively and ensuring your skills stand out.
• Highlight hands-on experience with ServiceNow modules, scripting, integration processes, and mention any relevant certifications and projects to showcase expertise.
• Use a modern, clean chronological format for your resume and save it as a PDF to keep formatting intact.
• Craft action-oriented bullet points in your experience section to reflect specific achievements, using numbers and metrics wherever possible.
• Include key sections such as Contact Information, Professional Summary, Technical Skills, Professional Experience, Certifications, Education, and Projects to provide a comprehensive view of your capabilities.

A ServiceNow developer's resume should convey their strong technical skills, experience with the platform, and ability to solve complex problems efficiently. Highlight your hands-on experience with ServiceNow modules, scripting, and integration processes, showcasing your expertise. Mention your certifications and any specific projects that demonstrate your contribution to successful implementation and customization.

To boost your impact, include:

• Descriptions of ServiceNow projects you've led or contributed to
• Specific technical skills like JavaScript, workflows, and UI policies
• Metrics showing how you improved system efficiency or performance
• Any ServiceNow or relevant IT certifications you've earned.

When crafting your resume as a ServiceNow developer, focus on key sections that highlight your skills and experience.

• Contact Information
• Professional Summary
• Technical Skills
• Professional Experience
• Certifications

Additional sections like "Projects" and "Awards" can further showcase your unique qualifications and accomplishments. These sections provide a well-rounded view of your capabilities as a ServiceNow developer.

For a ServiceNow developer resume, a modern and clean chronological format is often best as it highlights your experience effectively. Opt for contemporary fonts like Rubik or Montserrat instead of outdated choices like Arial or Times New Roman. Always save and send your resume as a PDF to ensure your formatting remains intact. Ensure one-inch margins all around to keep the document clean and easy on the eyes. Use clear section headings, which help Applicant Tracking Systems (ATS) parse your resume correctly, increasing your chances of getting noticed.

A ServiceNow developer resume should have these sections:

• Work Experience
• Technical Proficiencies

Resume Mentor's free resume builder handles all of this, making it easy for you to create a standout resume effortlessly.

Creating a compelling resume experience section can be the key to landing your next job as a ServiceNow Developer. When you list your work experiences, it's essential to keep them in reverse chronological order, presenting your most recent job at the top.

You typically should include experience from the past 10-15 years unless you have older but completely relevant experience. Focus on job titles that demonstrate your growth and relevance in the field. When listing each role, tailor your bullet points to highlight achievements with numbers, where possible, rather than blandly listing tasks.

Use action words to grab attention. Words like "implemented," "developed," "increased," or "led" can make your experience more engaging. Here's a look at how to structure this, with examples:

• • Responsible for developing ServiceNow applications.
• • Collaborated with teams to customize workflows.
• • Maintained system updates and performance

The above example is poorly written because it lacks specific achievements and numbers. It fails to show the impact of your work and reads more like a job description.

Here’s a better version:

• • Developed over 15 custom applications, improving team productivity by 30%.
• • Led a team of 5 developers to launch a new ITSM module, reducing incident response time by 25%.
• • Implemented automated workflows that cut manual processes by 40%. Efficiency improvements noted by clients.

This version stands out because it highlights concrete achievements using numbers and metrics. It demonstrates your impact on the organization, making it clear what you accomplished, rather than just listing duties.

Now you have a more polished resume experience section that showcases your versatility and the value you bring as a ServiceNow Developer. Remember to keep it focused, relevant, and impactful to catch the eye of hiring managers.

Servicenow developer resume experience examples

Time to brush up that resume! Let’s make sure your experience is in "ServiceNow" mode, showcasing your impressive skills and achievements in the best light. No need to "scroll down" for this — let’s dive right in!

Achievement-focused

Highlight your biggest wins and accomplishments to show potential employers what success looks like when you’re on the team.

ServiceNow Developer

TechDynamics Inc.

Jan 2019 - Dec 2021

• Developed and integrated automated workflows that reduced manual operations by 50%
• Implemented performance optimizations leading to a 30% decrease in server response times
• Presented solutions to stakeholders, resulting in buy-in for new technology implementations

Skills-focused

Call attention to your key skills and how you’ve applied them to benefit your previous workplaces.

InnovateTech Solutions

Feb 2017 - Nov 2020

• Proficient in JavaScript, AngularJS, and ServiceNow APIs
• Configured IT Service Management (ITSM) modules to enhance service delivery
• Developed custom applications that catered to unique business requirements

Responsibility-focused

Outline your duties and the impact they had on your team's overall performance and company goals.

ServiceNow Lead Developer

NextGen Tech

Mar 2018 - Sep 2021

• Spearheaded ServiceNow implementations across multiple departments
• Ensured data integrity during system migrations, reducing discrepancies by 40%
• Managed team of 5 developers for project timelines and deliverables

Project-focused

Detail specific projects you’ve led or been part of, focusing on your role and contributions.

Senior ServiceNow Developer

TechForce Solutions

Jun 2018 - Aug 2020

• Managed end-to-end CRM software upgrade using ServiceNow
• Collaborated with cross-functional teams to integrate new features
• Streamlined customer service processes, reducing average handling time by 20%

Result-focused

Show potential employers the quantifiable outcomes your work has achieved.

ServiceNow System Engineer

Synergy Solutions

May 2019 - Dec 2022

• Increased system uptime to 99.9% through proactive maintenance
• Reduced incident resolution time by 35% through streamlined workflows
• Lowered operational costs by 20% by automating routine tasks

Industry-Specific Focus

Discuss your expertise related to a particular industry and relevant ServiceNow practices.

ServiceNow Consultant

FinanceSoft Solutions

Apr 2017 - Jan 2021

• Tailored IT service management solutions for financial clients
• Ensured compliance with industry standards and regulations
• Improved financial transaction tracking with customized workflows

Problem-Solving focused

Explain how you’ve identified and addressed issues to minimize disruptions and improve efficiency.

ServiceNow Problem Manager

ITHelp Inc.

Jul 2018 - Nov 2021

• Identified root causes of system bottlenecks and deployed fixes
• Enhanced service request turnaround times by 40%
• Developed monitoring tools to predict and prevent future issues

Innovation-focused

Highlight your inventive solutions and improvements that have pushed the boundaries of standard practices.

ServiceNow Innovations Specialist

FutureTech Labs

Aug 2016 - Oct 2020

• Integrated AI algorithms to automate routine support tasks
• Implemented machine learning for predictive issue resolution
• Developed an AI-driven chatbot that improved user satisfaction by 25%

Leadership-focused

Demonstrate your leadership abilities in guiding and mentoring teams to achieve their best work.

ServiceNow Team Lead

Prime Solutions Co.

Sep 2017 - Dec 2022

• Led a team of 10 developers to complete high-impact projects
• Fostered a collaborative environment that encouraged innovation
• Conducted training sessions to upskill team members in new technologies

Customer-focused

Emphasize your efforts to meet and exceed customer expectations using ServiceNow solutions.

ServiceNow Customer Success Manager

ClientFirst Technologies

Feb 2016 - Nov 2020

• Developed custom portals to enhance user experience
• Reduced support requests by 30% through efficient self-service options
• Regularly solicited client feedback to improve service offerings

Growth-focused

Show how your initiatives have contributed to the growth and expansion of your previous employers.

ServiceNow Growth Strategist

ExpandIT Solutions

Jan 2017 - Oct 2021

• Developed scalable solutions to support business growth
• Implemented additional modules that increased company revenue by 15%
• Trained new hires to expand the development team’s capabilities

Efficiency-focused

Discuss your efforts in streamlining processes to improve speed and reduce waste.

ServiceNow Efficiency Expert

OptiTech Systems

Mar 2017 - Dec 2021

• Automated redundant tasks, saving the team 20+ hours of work per week
• Reduced system downtimes through proactive monitoring
• Implemented best practices to maintain high performance standards

Technology-focused

Discuss the advanced technologies you’ve used and how they’ve benefited your previous roles.

ServiceNow Solutions Architect

TechForward Innovations

Apr 2018 - Sep 2022

• Utilized ServiceNow’s APM module for efficient application portfolio management
• Implemented blockchain solutions for secure data management
• Adopted microservices architecture to enhance system modularity

Collaboration-focused

Illustrate your ability to work well with other teams and departments to achieve common goals.

ServiceNow Collaboration Manager

Unified Tech Inc.

May 2016 - Aug 2020

• Worked closely with QA and PM teams to ensure smooth project delivery
• Held regular meetings to align development goals with business objectives
• Improved cross-functional communication, reducing project delays by 30%

Training and Development focused

Show how you’ve been involved in the growth and improvement of your team through training initiatives.

ServiceNow Training Specialist

LearningLoop Corporation

Jun 2017 - Dec 2021

• Conducted monthly training sessions on new ServiceNow updates
• Developed a training curriculum that reduced onboarding time by 50%
• Mentored junior developers, resulting in improved code quality and efficiency

Writing your resume summary as a ServiceNow developer requires a clear, concise approach. You need to highlight your experience, showcase relevant skills, and mention key achievements. The goal is to grab a hiring manager's attention quickly.

Describe yourself by emphasizing your expertise in ServiceNow development. Mention years of experience, key skills, and major accomplishments. Stay brief yet detailed. Avoid vague statements and unnecessary jargon.

A resume summary differs from other sections. A resume objective focuses on your career goals, not skills. A resume profile might delve deeper into your background. However, a summary of qualifications lists specific skills and achievements, often in bullet points.

Let's look at examples. First example:

This summary is poorly written. It's too vague and lacks specifics. It mentions skills without qualifiers and gives no insights into the developer's impact or success.

Now, a better example:

This summary stands out. It specifies years of experience, highlights key skills, and mentions quantifiable achievements. It provides a snapshot of your expertise and value, offering a compelling reason for hiring managers to learn more.

When crafting your skills section for a ServiceNow developer resume, you can either have a standalone skills section or incorporate skills into other sections like experience and summary. Placing skills in various sections ensures the recruiter notices them throughout your resume.

Your strengths and soft skills are equally important. Strengths point out what you are inherently good at, like problem-solving or attention to detail. Soft skills include abilities like communication, teamwork, and adaptability. Hard skills, on the other hand, are technical know-how and capabilities that you’ve acquired or learned.

Using keywords in your resume related to your skills and strengths helps pass through applicant tracking systems (ATS) and appeals to recruiters. These keywords are vital in getting your resume noticed.

This skills section is effective as it lists directly relevant skills without being overly wordy. It reflects both technical and soft skills required for a ServiceNow developer role, making it versatile.

Best Hard Skills to Feature on Your ServiceNow Developer Resume

Hard skills are essential for a ServiceNow developer as they demonstrate specific, teachable abilities and technical expertise required for the role. They should show what you can do, which tools you're familiar with, and how you can help the company. Here are the most in-demand hard skills:

Hard Skills

• ServiceNow Development
• GlideScript
• REST/SOAP API Integration
• ADM (Application Development and Maintenance)
• UI/UX Design
• ServiceNow Discovery
• Configuration Management Database (CMDB)
• ServiceNow IT Service Management (ITSM)
• ServiceNow IT Operations Management (ITOM)
• Business Rules
• Client Scripts
• Update Sets
• Employee Self-Service (ESS) Portals
• Workflow Customization

Best Soft Skills to Feature on Your ServiceNow Developer Resume

Soft skills are just as crucial because they highlight your interpersonal abilities and how you interact with a team. They demonstrate your personality, work ethic, and how you handle challenges:

Soft Skills

• Communication
• Team Collaboration
• Problem Solving
• Adaptability
• Time Management
• Critical Thinking
• Detail-Oriented
• Conflict Resolution
• Learning Agility
• Reliability

The education section is an important part of your ServiceNow Developer resume. It should highlight your qualifications tailored to the job you're applying for. Including irrelevant education may clutter your resume and detract from your key qualifications.

When listing your GPA, only include it if it is strong, typically above 3.0. If you graduated with honors such as cum laude, make sure to include it as it demonstrates academic excellence. List your degree clearly, specifying the degree type, major, and the institution you attended.

For a bad example:

This example is bad because it lists an irrelevant degree (History) for a ServiceNow Developer role. There is no GPA or honors mentioned even if potentially applicable.

For a good example:

This example is good because it highlights a relevant degree in Computer Science from a reputable institution. The GPA of 3.8 is strong and indicates academic excellence, while the cum laude honors further emphasize the candidate's achievements.

Including a certificates section in your ServiceNow developer resume is essential. It showcases your credentials and expertise. Certificates can be added either in the header or in a standalone section.

List the name of each certification. Include the date you earned it. Add the issuing organization to provide credibility.

If you prefer to include certificates in the header, it highlights them immediately. For example:

Certified ServiceNow Administrator - ServiceNow, 2022

Here's a good example of a standalone certificates section:

This example is effective because it highlights relevant certifications that add value to your role as a ServiceNow developer. The certifications are well-organized and easy to read, making it simple for potential employers to see your qualifications at a glance. Each entry includes the title and the issuing organization, adding trust and clarity. These certifications demonstrate your commitment to the field and your continuous learning, which are desirable traits for any employer.

Crafting a compelling resume as a ServiceNow developer involves showcasing both your technical proficiencies and your well-rounded personality. Highlighting distinct sections such as language skills, hobbies, volunteer work, and books can greatly enhance your profile.

Language section — Add any other languages you know to show your language skills, like Spanish or German. This can help you work with worldwide teams and stand out.

Hobbies and interests section — List personal interests like coding or playing chess. This helps make you seen as more than just skills, showing you as a well-rounded person.

Volunteer work section — Talk about any volunteer work you’ve done like tutoring kids in coding. This shows you care about your community and have leadership skills.

Books section — Mention key books you've read that are important for your field, like "The Phoenix Project" or "Clean Code." This shows you keep up with your skills and keep learning.

This tailored approach sets you up for a standout resume, putting you in a great spot for your next job opportunity.

A cover letter is a document that job applicants send alongside their resumes when applying for a job. It introduces you, highlights your qualifications, and explains why you are a good fit for the position. A cover letter can help the applicant by providing a personal touch, allowing them to explain details that their resume might not fully cover, and showcasing their enthusiasm for the job.

For a ServiceNow developer, a cover letter should focus on your technical skills and experience with ServiceNow platforms. Highlight specific projects you’ve worked on, your problem-solving abilities, and how you’ve helped previous employers improve their processes. Mention your formal education in Computer Science or a related field and emphasize any certifications you hold in ServiceNow. Discuss your understanding of best practices in the industry and your ability to follow and implement them.

Ready to create your cover letter with ease? Use Resume Mentor's cover letter builder to craft a professional cover letter in minutes. Export it as a PDF to protect your content and maintain the formatting. Get started now and make a strong impression on your future employer!

Addison Harris

Indianapolis, Indiana

+1-(234)-555-1234

[email protected]

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Servicenow Developer Resume Samples

A ServiceNow Developer is responsible for the organization’s core system configuration. The job description entails gathering and documenting user and process requirements, developing technical requirements; and functional requirements . A well-drafted Servicenow Developer Resume indicates the following duties – developing workflow customization; supporting the service transformation teams, resolving problems, and integrating new applications; customizing Servicenow application and facilitating the rollout of new applications and modules; ensuring latest release is installed in the systems; participating in ongoing production support; and maintaining improvement of standards, policies and working methods.

Required skills for the post include – working knowledge in ServiceNow and in the following areas – Perl, Python, SQL, and AJAX; knowledge of database security procedures and protocols; the ability to present technical information to non-technical staff in a clear way; and excellent analytical skills. A degree in computer science and a few years of experience is commonly seen on resumes.

• Resume Samples
• Servicenow Developer

Servicenow Developer Resume

Summary : A Qualified IT Professional with 7 years of experience,including 4+ years of experience as a Service-Now suite developer and administrator. Experience in Configuring Applications using Service-Now tool, used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.

Skills : JavaScript, Java, Linux/UNIX, PHP, Bmc Remedy Administration.

Description :

• Provided leadership and direction across the Configuration management, Integrations, incident management and Support issues.
• Designed and implemented below Service-Now Custom solutions: Downstream impact Assessment application for Applications and business Services to be used by the configuration management team and Critical response team.
• Proposed change functionality for better impact assessment by the Change approvers and Change governance board & historic report ability.
• Changed management, workflow customization to accommodate the various compliance requirements.
• Identified and implemented new processes to improve the reliability, repeatability, and efficiency of Configuration Management.
• Worked with Configuration management stakeholders to identify and implement business requirements.
• Responsible for Coordination with Command center and other stakeholders to continuously work on improving the processes and aligning to the best practices.

Sr. Servicenow Developer Resume

Summary : A competent professional with around 8+ years of IT experience including 5+ years of extensive experience in Service-Now working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management and CMDB. Good understanding and knowledge on all phases of the software development life-cycle (SDLC) and also familiar with methodologies like Waterfall, Agile/Scrum.

Skills : Management, Service Catalog, Problem Management.

• Worked on internal portal for accessing all the business services by using ServiceNow Content Management Application.
• Configured Mid Servers on local Windows servers for Servicenow Integrations and Discovery Application.
• Individually implemented Discovery Application for populating CMDB.
• Migrated the update sets to Production and handle Release Management activities.
• Customized the forms and lists of Incident and Problem Management tables.
• Customized the used Change Application to personalize menus and rules as per process requirements.
• Extensively worked writing Sever side scripts, developing Business Rules, UI Action to achieve business rules in ServiceNow.

Jr. Servicenow Developer Resume

Headline : Over 3+ years of experience in IT Industry, experienced in designing, development and implementation of ITSM. Experience on various IT Services of Service-Now tool like Incident and Problem Management, Service Catalog Requests, Service-Now Administration, Configuration Management, Knowledge Management, Reporting, Asset Management, Integration with Web Services.

Skills : Configuration Management, Knowledge Management, Reporting.

• Used UI Macros to create pages as templates on the requirement.
• Worked on CMDB, SLM from the scratch.
• Worked on Update sets, UI scripts, Notifications as part of customizing the SNOW.
• Configured SLA workflow for the advance SLA configuration.
• Used Glide Record to retrieve and update data on different business conditions.
• Developed ESS functionality and implemented appropriate workflow.
• Coordinated Service Catalog options, including two-step checkout, cart controls, variables.

Asst. Servicenow Developer Resume

Summary : IT Industry with 3 years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now) A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : IT Service Management Solutions, Asset Management.

• Developed of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Interacted with Stakeholders, Users, Customers for gathering requirements to arrive at design solution.
• Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.
• Provided design, technical solutions for the user requirements at ClientName and made recommendations to improve their current processes.
• Wrote Client Scripts, UI policies, Business Rules, Security Rules and UI Actions, UI Pages/Macros.
• Worked on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations, LDAP etc.
• Designed many catalog items out of which few catalog items involves integration using SOAP Web services, Restful API.

Associate Servicenow Developer Resume

Objective : Software Development Life Cycle SDLC, quality management systems and project life cycle processes. 7 years of hands on experience in BMC Remedy platform as both Developer and Administrator. Configured Applications using BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3.

Skills : BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3.

• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules Experience in Implementing ServiceNow Discovery and CMDB and integration.
• Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates.
• Responsible for preparing design level, program-level and user-level documentation.
• Built Reports, Gauges and Home Pages.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.
• Worked with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script Performing quality assurance testing and user acceptance testing.
• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules.

Servicenow Developer/Technician Resume

Summary : Experience in Designing, Developing and Administering ITIL and ITSM tool which includes ServiceNow, Remedy and HPSM. Experience in various IT Services of ServiceNow tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Change, Incident and Problem Management, Knowledge Management, Reporting, Integration with Web Services.

Skills : Administering ITIL, IT Services.

• Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.
• Managed system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third party integration for ServiceNow platform.
• Contributed to the architecture and technical aspects of the ServiceNow implementation and operation project, independently making project related decisions, provides project status reports to project sponsor.
• Designed the most complex user system interfaces and business application prototypes.
• Worked very closely with ITSM Process Architect, customer personnel, Business Analysts, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow are in a controlled and predictive manner.
• Used Import Sets for data loading from external file or database to the ServiceNow.
• Performed day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.

Servicenow Developer II Resume

Objective : 4+ years of expertise in implementing end- to-end Service Catalog, Incident Management, Problem Management, Change Management, Service Level Agreements and monitoring Platform Performance. Experience working in different Service Now implementations handling multiple clients at the same time.

Skills : Problem Management, Change Management, Service Level .

• Integrated with Active Directory for SSO using SAML 2.0.
• Gathered requirements from users for attributes needed to develop Service Catalog items.
• Accountable for producing Technical Design Documents that includes application architecture details.
• Developed and managed application code, user interface, and third-party integration components.
• Developed necessary development documentation as needed e.g.technical design, developer notes, etc.
• Managed users, groups and roles Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Created Workflow activities and approvals.

Servicenow Developer I Resume

Summary : Over 8+ years of experience in design and development of web-based applications. Over 4+ years of experience as a Service-Now developer and administrator. Wide range of implementation experience with many global clients in the Service Now suite development including SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.

Skills : SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.

• Worked as a developer in design and develop the form for the business users as per their requirement in the finance department using service catalog and providing support in the customization of various record producers at Campbells.
• Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
• Implemented new workflows that use a variety of activities to understand how records are generated from workflows.
• Performed migration activities Dev to QA, QA to Prod.
• Coordinated Service Catalog options, including two-step checkout, cart controls, and variables.
• Investigated performance issues, learn troubleshooting tools, and use system logs to find issues Coordinates installation of ServiceNow upgrades and/or service packs.
• Developed and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.

Lead Servicenow Developer Resume

Summary : A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : Asset Management, Change Management.

• Responsible for on-going enhancement and maintenance of the ServiceNow platform.
• Performed the most complex and advanced applications programming techniques.
• Ensured the configuration and customization to ServiceNow - adhere to the goals/strategy determined by the SN Architect and SN Product Owner.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and Business processes.
• Customized UI Appearance for Problem and Change Management Application which is simple, intuitive and easy to use.
• Developed new configurations with SPRINT cycle.

Summary : IT Industry with 3+ years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now). A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : Incident Management, Configuration & Asset Management, Change Management.

• Developed operational requirements documentation and train operational staff to maintain solution.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers.
• Responsible for maintaining and growing data held within Service Now such as our users, service catalog items.
• Performed ServiceNow portal development with CMS.
• Implemented Email notifications, inbound actions.
• Worked on the defects post upgrade and fixed the defects.

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