servicenow resume points

• ServiceNow Developer Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on ServiceNow Developer Resumes:

• Design, develop, and implement ServiceNow applications, including customizations, integrations, and workflow automation
• Develop custom applications and reports using ServiceNow scripting languages, such as JavaScript, HTML, and CSS
• Troubleshoot and debug ServiceNow applications and integrations
• Create and maintain technical documentation for ServiceNow applications
• Monitor and optimize ServiceNow performance
• Develop and maintain ServiceNow security policies and procedures
• Develop and maintain ServiceNow integrations with other systems
• Develop and maintain ServiceNow automation processes
• Develop and maintain ServiceNow customizations and custom objects
• Develop and maintain ServiceNow reports and dashboards
• Develop and maintain ServiceNow training materials and user guides
• Develop and maintain ServiceNow best practices and standards

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

ServiceNow Developer Resume Example:

• Developed and implemented a custom ServiceNow application for a client, resulting in a 25% increase in efficiency and a 15% reduction in errors.
• Collaborated with cross-functional teams to troubleshoot and debug ServiceNow applications, resulting in a 30% reduction in downtime and improved user satisfaction scores.
• Created and maintained technical documentation for ServiceNow applications, ensuring compliance with industry standards and best practices.
• Developed and maintained ServiceNow integrations with other systems, resulting in a 20% increase in data accuracy and a 10% reduction in manual data entry.
• Developed and maintained ServiceNow automation processes, resulting in a 30% reduction in manual tasks and improved team productivity.
• Developed and maintained ServiceNow customizations and custom objects, resulting in a 15% increase in system flexibility and improved user satisfaction scores.
• Designed and developed a ServiceNow reporting dashboard, resulting in a 25% increase in data visibility and improved decision-making processes.
• Monitored and optimized ServiceNow performance, resulting in a 20% increase in system speed and improved user satisfaction scores.
• Developed and maintained ServiceNow security policies and procedures, ensuring compliance with industry standards and best practices.
• ServiceNow Application Development
• ServiceNow Integration
• ServiceNow Automation
• ServiceNow Customization
• ServiceNow Reporting and Dashboards
• ServiceNow Performance Optimization
• ServiceNow Security and Compliance
• Cross-functional Collaboration
• Troubleshooting and Debugging
• Technical Documentation
• Industry Standards and Best Practices
• Process Improvement
• Team Productivity
• User Satisfaction
• Data Accuracy and Visibility

Top Skills & Keywords for ServiceNow Developer Resumes:

Hard skills.

• ServiceNow Development
• ServiceNow Administration
• ServiceNow Scripting
• ServiceNow Workflow
• ServiceNow Reporting
• ServiceNow Security
• ServiceNow Catalog Management
• ServiceNow Service Portal
• ServiceNow Performance Analytics
• ServiceNow ITSM Implementation

Soft Skills

• Problem Solving and Critical Thinking
• Attention to Detail and Accuracy
• Collaboration and Teamwork
• Adaptability and Flexibility
• Time Management and Prioritization
• Communication and Interpersonal Skills
• Analytical and Logical Thinking
• Customer Service and Support
• Self-Motivation and Initiative
• Creativity and Innovation
• Active Listening and Feedback Incorporation
• Continuous Learning and Improvement

Resume Action Verbs for ServiceNow Developers:

• Troubleshot
• Implemented
• Streamlined
• Collaborated
• Architected

Generate Your Resume Summary

Resume FAQs for ServiceNow Developers:

How long should i make my servicenow developer resume, what is the best way to format a servicenow developer resume, which keywords are important to highlight in a servicenow developer resume, how should i write my resume if i have no experience as a servicenow developer, compare your servicenow developer resume to a job description:.

• Identify opportunities to further tailor your resume to the ServiceNow Developer job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for ServiceNow Developers:

Servicenow developer, cloud developer, cloud engineer, application developer, backend developer, full stack developer, software developer, software engineer.

Servicenow Developer Resume Samples

A ServiceNow Developer is responsible for the organization’s core system configuration. The job description entails gathering and documenting user and process requirements, developing technical requirements; and functional requirements . A well-drafted Servicenow Developer Resume indicates the following duties – developing workflow customization; supporting the service transformation teams, resolving problems, and integrating new applications; customizing Servicenow application and facilitating the rollout of new applications and modules; ensuring latest release is installed in the systems; participating in ongoing production support; and maintaining improvement of standards, policies and working methods.

Required skills for the post include – working knowledge in ServiceNow and in the following areas – Perl, Python, SQL, and AJAX; knowledge of database security procedures and protocols; the ability to present technical information to non-technical staff in a clear way; and excellent analytical skills. A degree in computer science and a few years of experience is commonly seen on resumes.

• Resume Samples
• Servicenow Developer

Servicenow Developer Resume

Summary : A Qualified IT Professional with 7 years of experience,including 4+ years of experience as a Service-Now suite developer and administrator. Experience in Configuring Applications using Service-Now tool, used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.

Skills : JavaScript, Java, Linux/UNIX, PHP, Bmc Remedy Administration.

Description :

• Provided leadership and direction across the Configuration management, Integrations, incident management and Support issues.
• Designed and implemented below Service-Now Custom solutions: Downstream impact Assessment application for Applications and business Services to be used by the configuration management team and Critical response team.
• Proposed change functionality for better impact assessment by the Change approvers and Change governance board & historic report ability.
• Changed management, workflow customization to accommodate the various compliance requirements.
• Identified and implemented new processes to improve the reliability, repeatability, and efficiency of Configuration Management.
• Worked with Configuration management stakeholders to identify and implement business requirements.
• Responsible for Coordination with Command center and other stakeholders to continuously work on improving the processes and aligning to the best practices.

Sr. Servicenow Developer Resume

Summary : A competent professional with around 8+ years of IT experience including 5+ years of extensive experience in Service-Now working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management and CMDB. Good understanding and knowledge on all phases of the software development life-cycle (SDLC) and also familiar with methodologies like Waterfall, Agile/Scrum.

Skills : Management, Service Catalog, Problem Management.

• Worked on internal portal for accessing all the business services by using ServiceNow Content Management Application.
• Configured Mid Servers on local Windows servers for Servicenow Integrations and Discovery Application.
• Individually implemented Discovery Application for populating CMDB.
• Migrated the update sets to Production and handle Release Management activities.
• Customized the forms and lists of Incident and Problem Management tables.
• Customized the used Change Application to personalize menus and rules as per process requirements.
• Extensively worked writing Sever side scripts, developing Business Rules, UI Action to achieve business rules in ServiceNow.

Jr. Servicenow Developer Resume

Headline : Over 3+ years of experience in IT Industry, experienced in designing, development and implementation of ITSM. Experience on various IT Services of Service-Now tool like Incident and Problem Management, Service Catalog Requests, Service-Now Administration, Configuration Management, Knowledge Management, Reporting, Asset Management, Integration with Web Services.

Skills : Configuration Management, Knowledge Management, Reporting.

• Used UI Macros to create pages as templates on the requirement.
• Worked on CMDB, SLM from the scratch.
• Worked on Update sets, UI scripts, Notifications as part of customizing the SNOW.
• Configured SLA workflow for the advance SLA configuration.
• Used Glide Record to retrieve and update data on different business conditions.
• Developed ESS functionality and implemented appropriate workflow.
• Coordinated Service Catalog options, including two-step checkout, cart controls, variables.

Asst. Servicenow Developer Resume

Summary : IT Industry with 3 years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now) A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : IT Service Management Solutions, Asset Management.

• Developed of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Interacted with Stakeholders, Users, Customers for gathering requirements to arrive at design solution.
• Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.
• Provided design, technical solutions for the user requirements at ClientName and made recommendations to improve their current processes.
• Wrote Client Scripts, UI policies, Business Rules, Security Rules and UI Actions, UI Pages/Macros.
• Worked on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations, LDAP etc.
• Designed many catalog items out of which few catalog items involves integration using SOAP Web services, Restful API.

Associate Servicenow Developer Resume

Objective : Software Development Life Cycle SDLC, quality management systems and project life cycle processes. 7 years of hands on experience in BMC Remedy platform as both Developer and Administrator. Configured Applications using BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3.

Skills : BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3.

• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules Experience in Implementing ServiceNow Discovery and CMDB and integration.
• Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates.
• Responsible for preparing design level, program-level and user-level documentation.
• Built Reports, Gauges and Home Pages.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.
• Worked with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script Performing quality assurance testing and user acceptance testing.
• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules.

Servicenow Developer/Technician Resume

Summary : Experience in Designing, Developing and Administering ITIL and ITSM tool which includes ServiceNow, Remedy and HPSM. Experience in various IT Services of ServiceNow tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Change, Incident and Problem Management, Knowledge Management, Reporting, Integration with Web Services.

Skills : Administering ITIL, IT Services.

• Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.
• Managed system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third party integration for ServiceNow platform.
• Contributed to the architecture and technical aspects of the ServiceNow implementation and operation project, independently making project related decisions, provides project status reports to project sponsor.
• Designed the most complex user system interfaces and business application prototypes.
• Worked very closely with ITSM Process Architect, customer personnel, Business Analysts, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow are in a controlled and predictive manner.
• Used Import Sets for data loading from external file or database to the ServiceNow.
• Performed day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.

Servicenow Developer II Resume

Objective : 4+ years of expertise in implementing end- to-end Service Catalog, Incident Management, Problem Management, Change Management, Service Level Agreements and monitoring Platform Performance. Experience working in different Service Now implementations handling multiple clients at the same time.

Skills : Problem Management, Change Management, Service Level .

• Integrated with Active Directory for SSO using SAML 2.0.
• Gathered requirements from users for attributes needed to develop Service Catalog items.
• Accountable for producing Technical Design Documents that includes application architecture details.
• Developed and managed application code, user interface, and third-party integration components.
• Developed necessary development documentation as needed e.g.technical design, developer notes, etc.
• Managed users, groups and roles Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Created Workflow activities and approvals.

Servicenow Developer I Resume

Summary : Over 8+ years of experience in design and development of web-based applications. Over 4+ years of experience as a Service-Now developer and administrator. Wide range of implementation experience with many global clients in the Service Now suite development including SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.

Skills : SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.

• Worked as a developer in design and develop the form for the business users as per their requirement in the finance department using service catalog and providing support in the customization of various record producers at Campbells.
• Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
• Implemented new workflows that use a variety of activities to understand how records are generated from workflows.
• Performed migration activities Dev to QA, QA to Prod.
• Coordinated Service Catalog options, including two-step checkout, cart controls, and variables.
• Investigated performance issues, learn troubleshooting tools, and use system logs to find issues Coordinates installation of ServiceNow upgrades and/or service packs.
• Developed and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.

Lead Servicenow Developer Resume

Summary : A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : Asset Management, Change Management.

• Responsible for on-going enhancement and maintenance of the ServiceNow platform.
• Performed the most complex and advanced applications programming techniques.
• Ensured the configuration and customization to ServiceNow - adhere to the goals/strategy determined by the SN Architect and SN Product Owner.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and Business processes.
• Customized UI Appearance for Problem and Change Management Application which is simple, intuitive and easy to use.
• Developed new configurations with SPRINT cycle.

Summary : IT Industry with 3+ years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now). A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : Incident Management, Configuration & Asset Management, Change Management.

• Developed operational requirements documentation and train operational staff to maintain solution.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers.
• Responsible for maintaining and growing data held within Service Now such as our users, service catalog items.
• Performed ServiceNow portal development with CMS.
• Implemented Email notifications, inbound actions.
• Worked on the defects post upgrade and fixed the defects.

Table of Contents

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ServiceNow Developer resume example

Are you an expert at using the ServiceNow platform to help automate time-consuming business processes?

Being a developer might be pretty impressive to most people, but you need to go the extra mile to grab the recruiter’s attention if you want to stand out.

To help you do this, we’ve put together some of our top tips, as well as a ServiceNow developer resume example. Check them out below.

Resume templates 

ServiceNow Developer Resume Example

This ServiceNow Developer resume example shows you the most effective layout for a resume in today’s job market, along with the type of content you need to include.

Stick closely to these guidelines as you write your own resume, to boost your chances of getting lots of responses, interviews and job offers.

Now lets dive into the details of how you write your own eye-catching resume…

ServiceNow Developer resume layout and format

If you want to get noticed in the job market, you have to pay attention to the format and layout of your resume.

Essentially your resume needs to look highly polished, and provide hiring managers with an easy reading experience.

Use these resume formatting tips to get a head start on this.

Formatting your resume

• Length: To ensure that recruiters will read all of your resume, limit its length to 2 pages – as they someteimes read hundreds of resumes daily.
• Font & readability : Simplicity and a pleasant reading experience are crucial if you want to highlight your most valuable skills to recruiters. Use a clear font (avoid fancy ones) and break up the text in your resume with bullet points to ensure information can be easily consumed.
• Layout: A well-designed resume is not just visually pleasing, but it must also be functional. To achieve a functional design, use bold headings and borders to separate the content into clear sections.
• Photos: You are not obliged to add a photo to your resume in the USA, but it can be a nice way of adding some life to the document.

Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our quick-and-easy Resume Builder and use one of their eye-catching resume templates.

Resume layout

Here’s an overview of the sections you should add when writing your resume .

• Name and contact details – Stick these details at the top, so they are easy to find.
• Resume summary – A punchy paragraph summarizing your skills and knowledge, enticing recruiters to read more of your resume.
• Skills section – Short list of your most valuable skills, enabling recruiters to quickly spot your suitability.
• Work experience – Showcase your previous employment, starting with your most recent roe and working backwards – voluntary work and college placements can be included if you have no paid experience.
• Education – A summary of your most relevant qualifications and academic achievements
• Additional info – An optional section for that other attributes that may boost your application, such as hobbies or clubs

Here’s what to add to each section of your ServiceNow Developer resume.

Contact Details

Make it easy for hiring managers to contact you by adding your contact details to the top of your resume.

Keep this section small to save space and include the following.

• Name and profession title
• Telephone number – Ideally your cell phone so you can answer quickly.
• Location – Add your general location such as LA or New York
• Email address – Use a professional looking one with no nicknames.

You can add a link to your LinkedIn profile if you have one – you do not need to include personal details like date of birth or marital status.

ServiceNow Developer Resume Summary

Your resume summary is like an elevator pitch. It’s your chance to sell yourself to employers within a short space of time.

Achieve this by summarizing your skills and expertise, whilst highlighting your abilities that closely match the jobs you are aiming for.

How to create a resume summary that will excite recruiters:

• Keep it short: Attention spans are short in the job market, so keep your summary brief and high-level at around 4-7 lines – This is just enough to catch the eye of rushed hiring managers.
• Tailor to target jobs: By carefully reviewing the job description and incorporating as many relevant skills as possible, you can customize your resume to better match your target jobs.
• Avoid using cliches: You might be a “ highly motivated go-getter who thinks outside the box” but generic meaningless cliches like that don’t tell employers much about you – stick to factual information in your summary.

ServiceNow Developer resume summary example

What to include in your servicenow developer resume summary.

• Summary of your experience: Summarize the type of work you have done in the past and the benefits you have delivered for the organizations you worked at.
• Relevant skills: Scatter your most in-demand ServiceNow Developer skills through your summary to ensure they are noticed quickly by hiring managers.
• Qualifications: If your job requires any qualifications such as a professional course or a college degree, mention it briefly in your summary.

Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our quick-and-easy Resume Builder . All written by recruitment experts and easily tailored to suit your unique skillset and style.

Core skills section

Underneath your summary, write a core skills section to make your most relevant skills jump off the page at readers.

It should be made up of 2-3 columns of bullet points of your relevant skills.

Before you do this, look over the job description and make a list of any specific skills, specialisms or knowledge required.

Then, make sure to use your findings in your list. This will paint you as the perfect match for the role.

Best skills for your ServiceNow Developer resume

ServiceNow Platform Expertise – Maintaining an in-depth knowledge and proficiency in developing applications and customizations on the ServiceNow platform, including modules like IT Service Management (ITSM), IT Operations Management (ITOM), and Human Resources Service Management (HRSM).

ServiceNow Scripting – Scripting using JavaScript to create and customize Business Rules, Client Scripts, UI Policies, and other script-based elements in ServiceNow.

ServiceNow Integration – Integrating ServiceNow with other systems and tools using RESTful APIs, Web Services, and MID Server to facilitate data exchange and automation.

Service Catalog Configuration – Designing, developing, and maintaining Service Catalog items and workflows to improve service request fulfillment and streamline user interactions.

Incident, Problem, and Change Management – Configuring and customizing Incident, Problem, and Change Management processes in ServiceNow to meet the organization’s ITIL-based requirements.

Service Portal Development – Building intuitive and user-friendly Service Portals to enhance end-user experience and enable self-service capabilities.

ServiceNow Reporting and Analytics – Creating custom reports, dashboards, and performance analytics to provide insights into service performance and key performance indicators (KPIs).

ServiceNow Upgrades and Patching – Performing upgrades and patching of the ServiceNow platform to ensure the latest features, security updates, and bug fixes are applied.

ServiceNow Automated Testing – Utilizing knowledge of automated testing methodologies and tools for ServiceNow applications to ensure code quality and reliability.

ServiceNow Best Practices and Governance – Maintaining familiarity with ServiceNow development best practices, version control, and change management processes to maintain a stable and scalable ServiceNow environment.

Quick tip: Our quick-and-easy Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.

Work experience

So, you’ve got the recruiter interested with your catchy summary… Great work.

Now it’s time to show them the impact you make in the workplace by listing out your previous jobs and what you achieved in each one.

If you have tons of experience, you can condense this part down to the last few years – if you are junior, then you should include as much possible (even volunteering and school work placements)

Structuring your jobs

Without a good structure, your job description can look messy and overwhelming to anyone reading them.

Make it easy for recruiters to read your work experience by structuring your roles like this.

Job outline

Start with a 1-2 sentence outline of the role, summarizing what the goal of your position was, who you reported to (or managed) and the type of organization you worked for.

Key responsibilities

Then delve into the detail of your job by listing out easy-to-read bullet points which show how you apply your skills in the workplace.

Tailor these bullet points to focus on the skills and knowledge that are required in the jobs you are applying for.

Key achievements

Round off each job by adding some impressive achievements you made in the role.

Anything you’ve done that has made a big impact on your employer will make a good impression, think; generating revenue, saving costs, or improving a product.

Quantify your achievements with number where possible e.g. “reduced call wait time by 10%”

Example job for ServiceNow Developer resume

Design, develop, and implement ServiceNow products that meet customer needs, for an organization that enables businesses to embrace productivity suite and eliminate all the overheads which come with on-premise software.

Key Responsibilities

• Consult with stakeholders and other teams to understand and translate requirements into timely technical deliverables.
• Produce scalable and adaptable applications, workflows, and forms for process automation purposes.
• Maintain client scripts, business rules, and UI policies by leveraging JavaScript, AngularJS, JQuery, HTML/CSS, GlideAjax/GlideRecord, and Apache Jelly.
• Map out integrations between ServiceNow and staffing, IT asset management, and authentication systems.

Quick tip: Create impressive job descriptions easily in our quick-and-easy Resume Builder by adding pre-written job phrases for every industry and career stage.

Education section

After your work experience, add your education section.

If you are an experienced professional, you can keep this part short – adding basic details of each qualification .

If you have little or no experience, bulk this section up by adding more detail and highlight important skills and knowledge for your target jobs.

Additional information

The additional info section is optional but can be useful if you have anything else to add that could benefit your application.

For example, you may have some hobbies and interests that are relevant to your job – or you might have awards or publications to shout about.

Writing your own winning ServiceNow Developer resume

Writing a ServiceNow Developer resume can be challenging but following the steps above will ensure that you land plenty of interviews.

Good luck with your job search!

Servicenow Administrator Resume Example & Writing Guide

Use this Servicenow Administrator resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

The term “administrator” can be used to describe someone who manages a team of people or a person who oversees an entire department. It can also be used as a job title for someone who maintains and supports an organization’s computer systems or infrastructure.

Because there are so many different ways to define this role, it’s important to tailor your resume to the specific position for which you’re applying. Here are some tips and an example to help you write a great serviceNow administrator resume.

Seasoned ServiceNow administrator with experience implementing and managing the ServiceNow platform in both private and public sector organizations. Proven ability to streamline service management processes, increase efficiency, and improve end-user satisfaction.

• Managed the implementation of Servicenow across multiple business units and ensured that all projects were delivered on time, within budget, and to a high standard.
• Provided technical support for users in relation to the use of Servicenow including training, problem solving, and issue resolution.
• Developed relationships with stakeholders at various levels throughout the organization to ensure effective communication during project delivery.
• Ensured compliance with internal policies and procedures related to IT security standards as well as external regulations such as GDPR where applicable.
• Assisted in developing new processes using existing tools or introducing new solutions when required by liaising closely with other teams involved in delivering projects e.g Project Management Office (PMO).
• Worked with the sales team to create a new process for creating and updating customer records
• Created an automated system that tracked all changes made to service requests, reducing errors by 40%
• Managed Servicenow’s help desk ticketing system, ensuring customers received timely responses from qualified agents
• Implemented a new tracking method for project status updates, increasing productivity 15% over 3 months
• Reduced average ticket response time by 25% through improved communication between departments
• Acted as the primary point of contact for ServiceNow and its associated applications.
• Configured, tested and implemented ServiceNow and associated applications according to best practices.
• Maintained ServiceNow and associated applications according to best practices.
• Certified ServiceNow Administrator
• Certified Salesforce.com Administrator
• Certified in ITSM with ITIL

Industry Knowledge: ITIL, ITSM, ITSSC, CA Service Desk, Service Catalog, ServiceNow, ITIL, CRM, Incident Management, Problem Management, Change Management, Release Management Technical Skills: ServiceNow, ServiceNow API, Microsoft SQL, Oracle, Java, HTML, CSS, JavaScript, jQuery, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Google Analytics, Microsoft Excel, Microsoft Word Soft Skills: Communication, Leadership, Teamwork, Problem Solving, Time Management, Critical Thinking, Attention to Detail, Creativity, Problem-Solving, Written and Verbal Communication, Decision Making

How to Write a Servicenow Administrator Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed customer accounts,” you could say you “managed customer accounts for top-tier client, reducing customer complaints by 20% in first six months and achieving 98% customer satisfaction rating.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work.

Identify and Include Relevant Keywords

When you apply for a job as a serviceNow administrator, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for specific keywords related to the job opening. If your resume doesn’t include enough of the right terms, the ATS might not submit it to the hiring manager.

One way to make sure your resume makes it past the ATS is to include relevant keywords throughout all of the sections. You can find some of the most commonly used keywords in the list below:

• IT Service Management
• Windows Server
• Troubleshooting
• Administration
• Service Desk
• Technical Support
• ITIL Certification
• Incident Management
• Change Management
• Service Delivery
• Service Management
• IT Operations
• Software Development Life Cycle (SDLC)
• Business Analysis
• Business Process
• Oracle Database
• Microsoft SQL Server

Showcase Your Technical Skills

As a ServiceNow Administrator, you will be responsible for configuring, managing, and troubleshooting the ServiceNow platform. In order to be successful in this role, you will need to be proficient in the use of the ServiceNow platform, as well as other relevant software programs and systems. Additionally, you will need to have strong communication and problem-solving skills.

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Servicenow Business Analyst Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the servicenow business analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Provide Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups
• Support the engagement manager for the execution of the master implementation plan per standard implementation methodologies
• Provides cost effective and timely on-boarding for Clients to our ITSM systems
• Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments
• Provides input on processes, procedures, or new approaches
• Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved
• Assist with Process definition and documentation
• Opportunity to enhance or establish a professional network with managers and senior managers, regionally & globally
• Coordinate communication between the various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact the various environments that we support
• Essential - Support the execution of the Configuration Management (CMDB) process, ensure it remains consistent with the ITSM strategy, global process goals and ensure coordination with all other IT processes
• Assist and Manage communications with the team, as well as stakeholders and business and IT management
• Assist with Implementing and facilitating change management within assigned projects
• Define IT Services and develop processes to manage, protect and measure the ServiceNow Service
• The team has a high management focus both at direct and senior management level
• Good oral and written communication skills to enable effective communication between peers, seniors and non-technical contacts
• Professional, adaptable and innovative leader with a focus on deliver
• Experience of providing over-sight with offshore test teams (review Test Scenarios and Test Script documentation, assist Test Manager with stakeholder support during UAT)
• Ability to run discovery workshops with business and technology representatives covering current tools, processes, contracts, integrations, data & third party suppliers
• Ability to run discovery workshops with business and technology representatives covering current tools, processes, contracts, integrations, data and third party suppliers
• Good organisational skills to enable multiple tasks to be addressed concurrently
• Thorough attention to details, ability to multitask, and effective time management skills
• Good data analytical skills to spot data discrepencies to aid data quality initiatives
• Experience of providing over-sight with offshore test teams (review Test Scenarios & Test Script documentation, assist Test Manager with stakeholder support during UAT)
• Strong customer service and exemplary communication ability, both written and verbal

15 Servicenow Business Analyst resume templates

Read our complete resume writing guides

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• Essential - Determine and define business needs and global requirements to develop and continue the growth of a multi instance ServiceNow environment with primary focus on the Configuration Management process. Though this can expand to other process areas such as Change, Incident, Problem, Knowledge, SDLC, Reporting, Requests, Visual Task Boards, and Service Catalog
• Essential - Drive the requirements gathering efforts (either development or implementation), including managing the expectations of the Process Owner, the stakeholders, the development team and executive management
• Work with the Lead Developer to analyze all potential opportunities to enhance, improve and refine the requirements gathering processes
• The Business Analyst will continue to enhance functionality, on-board new customers, and focus on providing business leaders quantifiable data to improve business operations
• Implement standardized support processes and configure ServiceNow instanced based on ITIL best practices to meet business requirements
• Develop solutions to ensure information relating to ServiceNow is kept current, applicable and available through efficient use of Intranet and SharePoint sites
• Opportunities to directly and indirectly influence change in our organization
• Opportunity to enhance or establish a professional network with managers and senior managers, regionally & globally
• Broaden understanding of the Technology Infrastructure organization regionally and globally
• Operational experience in a multi-business & multi-regional environment
• Ability to improve all aspects of process and procedures within the Organization
• Career opportunities for our talented staff within the organization or in the wider Business areas
• Essential – Proven working knowledge and experience of the Configuration Management process and CMDB
• Essential - Experience in data analysis, able to interrogate spreadsheet data spot trends, anomalies, gaps etc
• Essential - Experience in on-boarding data to ServiceNow e.g. migrating legacy system data or setting up data feeds to import data
• Essential - Proven, demonstrable experience of working in an organization running multiple ServiceNow applications / modules (min. 5 years)
• Proven, demonstrable experience in owning at least one Major ServiceNow delivery and/or ITSM project
• Experience of taking ownership for core ServiceNow module delivery with minimal management support
• Essential - Experience of running data loads to import data to ServiceNow, understands how transform maps and scripts work
• Essential - Able to analyze large volumes of spreadsheet data, utilizing tools to aid like vlookup
• Essential - Experience in troubleshooting process and data issues, identifying root cause and remediation actions
• Ability to run discovery workshops with business and technology representatives covering current tools, processes, contracts, integrations, data & third party suppliers
• Able to guide clients through the foundation data gathering process prior to go live and act as the coordination point for gathering data
• Document existing processes and tools to assess gaps against the global solution prior to the ServiceNow roll out
• Provides regular, clear updates to all stakeholders
• Work with process owners and SME's to define requirements and design solutions, mapping them to the ServiceNow tool
• Actively manage application specific enhancements / defects as assigned to the BA (i.e. ITSM processes)
• Experience of providing over-sight with offshore test teams (review Test Scenarios & Test Script documentation, assist Test Manager with stakeholder support during UAT)
• Hands-on testing experience to progress changes through testing environments through to implementation to Production
• Service Management IT industry knowledge, ITIL aware (Foundation minimum)
• Educated to a minimum of higher national diploma level (Degree 2:2 preferred or equivalent)
• Supports business design activities related to application software, data and packaged solutions (Business)
• Coordinates acceptance testing and creates high complexity test scripts for the business area that contain multiple cases and cycles (Business)
• Contributes to applying the Catalyst framework, in the role played, to determine the methodological steps that are appropriate for an engagement (Methodology)
• Leads a team of 3-5 company resources, in area of expertise, to conclusion of a project phase (Management)
• Designs and reviews designs for the user system interface (USI) for business applications (Technical)
• Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues (Relationship Management)
• Understands sales process, information and support requirements, and assists sales staff in identifying leads (Leverage)
• Communicates in formal presentation settings including medium sized groups, internal and external project teams and business unit events; develops written communications to address varied styles and information needs (Communication)
• Bachelor's degree in business, computer science or related field preferred
• Three or more years of experience in business analysis and design, preferably within a consulting environment
• Experience working with issues and considerations for selecting business application packages and vendors
• Experience working with delivery assurance principles and procedures
• Ability to manage competing priorities in a complex environment
• Ability to convey a strong presence, professional image, and deal confidently with complex business problems
• Determine and define business needs and global requirements to develop and continue the growth of a multi instance ServiceNow environment with CMDB, Change, Incident, Problem, Knowledge, SDLC, Reporting, Requests, Visual Task Boards, and Service Catalog
• Drive the requirements gathering efforts (either development or implementation), including managing the expectations of the Process Owner, the stakeholders, the development team and executive management
• Experience of Service Management implementation / transformation programs as a business analyst (min 5 years) - this can include other tool sets (such as BMC Remedy, HP SM etc.)
• Proven, demonstrable experience of working in an organization running multiple ServiceNow applications / modules (min. 5 years)
• Working business knowledge of consulting services (including working with offshore development teams)
• Proven track record in ITSM project management, with a strong background in delivering strategic IT Service management solutions across multiple process areas
• Minimum three years of previous business analyst experience
• Ability to translate technical specifications into business requirements and vice-versa
• Knowledge of Service Management frameworks such as ITIL®
• Working or advanced knowledge of ServiceNow
• Consulting experience strongly preferred
• Bachelor’s degree in Informatics, Information Systems, or similar preferred
• Overall responsibility for the successful execution of all configuration of the ServiceNow platform for a Client solution
• Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues
• Manages the development of agreed solutions required to address unique Client needs working with the technical teams to agree a resolution to delivery issues
• Act as a liaison between the customer and the development team to drive the technical implementation, translate customer requirements to internal systems and processes, and help on-board new customer accounts onto the ServiceNow platform
• Possess a deep understanding of IT Service Management (ITSM) software applications on the market , specifically ServiceNow
• Works with the team to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing
• Ensures that documentation is updated when change requests are approved for the project
• Formulates and defines systems scope and objectives based on both Client needs for Steady State requests and a thorough understanding of business systems, applications and industry requirements
• Operates as a liaison between technical personnel and the appropriate Client and / or account teams
• Supports team information sharing and on-boarding of colleagues as the team grows
• Overall responsibility for the successful execution of all configuration of the SOM platform for a Client solution. Provides cost effective and timely on-boarding for Clients to our ITSM systems
• Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues and represents the SOM team on all Transition led calls
• Support the Transition teams for the execution of the master transition plan per standard operating procedures and standard transition methodologies owning the SOM specific tasks
• Works with the transition team to select or create appropriate scenarios to test all results to determine whether system changes meet project specifications; uses scenarios to assist the end user in acceptance testing
• Formulates and defines systems scope and objectives based on both Client needs for Steady State requests and a thorough understanding of business systems, applications and industry requirements. Operates as a liaison between technical personnel and the appropriate Client and / or account teams
• Responsible for financial discipline to ensure target budgets are met for SOM related costs within the transition budget
• Provides direction and acts as a point of escalation for other SOM managed teams who are responsible for the transition tasks
• Supports pre-sales efforts which include deal certification, Client interaction, and advising Solution Architects as needed to identify start-up and transition tasks, risks, and associated cost and schedule
• Supports Steady State issues where appropriate and works closely with Service Management in assisting closing issues with delivery challenges
• Capture and document business requirements from multiple business partners for enhancements, features, and tasks in projects
• Lead requirements gathering sessions and ensure that all use cases are captured prior to design work beginning
• Determine and define business needs and requirements to develop and continue the growth of a multi instance ServiceNow environment with primary focus on CMDB, workflow automation and the Configuration Management process
• Help define each project's scope, goals and deliverables
• Communicate with IT resources and ensure a full understanding of the business requirements and deliverables
• Identify, document, escalate and address risks and issues
• Test completed solutions to ensure that business objectives have been met
• Strong influencing skills with people located in geographically disperse locations
• Ability to quickly develop and leverage business and technical acumen
• Demonstrated problem solving ability and experience leading groups through problem solving methodology
• Excellent interpersonal communication, negotiation, and presentation skills
• Strong prioritization and time management skills

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Resume tips for ServiceNow Developers

By Andy Fury

The technology industry has a higher turnover rate than any other job sector in the world, and those working with ServiceNow are no different. Companies stand still, others invest in new stacks that appeal to ambitious professionals, and the temptation to brush up your resume and start looking elsewhere quickly turns into hitting “send” on a few tentative emails.

ServiceNow is a growing technology, offering fantastic opportunities to professionals looking to move on. If you want to stand a chance of landing your dream job or make the next significant step in your career, it’s worth making sure you have a few fundamentals in place first.

Here’s some of our top tips when putting together your resume for that great ServiceNow Developer role you’ve just seen.

This section should appear pretty high up on your resume, it’s headline-grabbing information that summarises you as a potential candidate. Essentially, it’s a list of what you’re technically proficient in, as well as how many years experience you have of each component. Although it’ll mostly contain jargon, don’t abbreviate anything—you don’t want to miss out on any automated searches.

Remember to keep this section brief. It just needs to be a list of the areas you’re proficient in and how many years you’ve spent working with them. Occasionally, a busy hiring manager will use this section to immediately rule you in or out of the interview stage, so matching your skillset to what they’re looking for is the sole purpose of this section. You may think you’ve included everything that an employer could possibly want, but it pays to have a look through the job description to be doubly safe. They might want a specific amount of experience with, say, API Integrations, which rules you in or out. Similarly, there may be something you’d completely forgotten about or thought was irrelevant, just because you don’t use it in your current role.

A job ad is your best friend during any application. You may not be able to gauge whether or not you’ll be a good fit culturally, but when you’re given a list of requirements by an employer it’s a basic mistake to omit something that could get you in front of a hiring manager. Make sure that any specific technical skills you possess that are mentioned on the ad, are also included on your resume.

A desirable trait for a ServiceNow Developer will be the ability to write clearly structured sentences explaining the business outcome of specific applications/modules you have built, as well as why and how they were implemented. While your immediate priority is showcasing your technical skills, be aware that written communication will be something an employer is looking for, and this is a great place to demonstrate this. Nobody’s looking for War and Peace, but an ability to clearly and concisely summarise your experience is a great way to show off this skillset.

Outline projects you’ve been involved with and look to show off things outside of the usual skillset for a Developer. For instance, if you’ve taken the lead on a project then it points towards desirable traits for a company who are keen on developing their staff and see long-term value in their hires. If you’ve led workshops, then that’s usually the sort of thing that a Project Manager or Analyst will do, but gives a hiring manager confidence that you could be put in front of a client face-to-face. It’s not a common trait within the tech community, so it’s incredibly desirable and will make your resume stand out.

It’s also essential to focus on the verticals you’ve been involved in, if you don’t wish to name the companies you’ve worked with. Was your previous ServiceNow role within HR? Then it needs to be in there; if the hiring company has specific requirements that it wants to achieve from its stack, then your experience really comes into play. It’ll really make you stand out, particularly if it’s outside of ITSM. More and more organizations are seeing the benefit ServiceNow has to the wider business, so if you’ve experience of implementing it beyond just ITSM, be detailed and talk about how you used it. Partners and enterprises are now looking for expertise beyond just ITSM; if you have ITOM, ITBM, SecOps, HR or GRC, make sure you talk about it!

Another often overlooked aspect here are the direct benefits that you brought to the business as a result. Look at the modules you have experience in and detail the projects you were part of. If you made something leaner or meaner, increased revenue, saved money or improved service levels, then you should always include the direct results. Someone who’s hiring a ServiceNow Developer will be doing it within the wider remit of how it impacts the company, so presenting yourself as someone with acumen for business outcomes is appealing.

This section is also useful to map your career progression. If you’ve moved around companies frequently, a recruiter may worry that you’re unlikely to stay in the long-term. If you can present a history that isn’t just bouncing around looking for a pay rise every couple of years, then they’ll look at you as someone with ambition to progress and look at ways they can support this.

Having a degree isn’t essential to landing the job—a resume packed full of experience and certifications will cover it—but most employers are looking at your education. They want to see that you’ve studied and can apply yourself to learning. After all, ServiceNow is a platform with constant new releases, so a resume without any study on it will jump out for all the wrong reasons. Include any IT-related qualifications; your education doesn’t need to be 100% aligned to your career but again, it’s desirable.

As for ServiceNow, be sure to include your certifications, and whether they’re current for the latest release. The platform is updated so frequently that there isn’t room for embellishment here, so keep it honest. If you’re going through the certification program, you’re showcasing a willingness to invest time in your professional development, so employers will be just as interested in the breadth of your qualifications as they will how up to date they are.

Our most recent Nelson Frank Salary Survey revealed that 63% of employers paid for their workforce’s certifications in full, so even if yours aren’t for the current release, being able to demonstrate a track record of your desire to gain them may end up with further investment in your future as part of your new job.

Check, check and check again

It may sound simple, but take your time before finally hitting send. Go through the entire document forensically for any spelling or grammar errors. They might not directly stop you from getting through to an interview, but it leaves a bad impression on whoever is sorting through resumes. Let’s be honest – being unable to spell where you got your degree won’t stop you getting a job, but it looks sloppy and will leave an interviewer with serious reservations about your attention to detail.

Finally, make sure everything is clear. Do your roles and experience make sense? Is it relevant to this specific role? Are the certs you’ve mentioned up to date, do they refer to the current release? If something’s unclear, an employer won’t call you for clarification, they’ll simply move you to the “no” pile.

It’s such a simple mistake, but the number of error-ridden resumes that land in hiring managers’ inboxes is one of their biggest bugbears on a day-to-day basis. Even if you’re unsure how your application will compare against your peers, leaving a good first impression will give you a great head start!

Still in doubt? Ask the experts

If you’re still unsure of what needs to go where, or how to best appeal to potential employers, why not seek out a recruiter? Sure, that might seem like obvious advice from us, but our consultants work closely with companies and know what they find desirable. They’ll be able to speak with you, find out your skills and experience, and present your resume in a way that is guaranteed to get it under employers’ noses.

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• • Directed the integration of CMDB data across ITIL frameworks, increasing operational efficiency by 25%.
• • Pioneered the implementation of an automated audit process, reducing data inconsistencies by 40%.
• • Collaborated with cross-functional teams to deploy ITSM tools, resulting in a 30% improvement in ticket resolution times.
• • Spearheaded the CMDB data cleanup project, enhancing the reliability of 10,000+ configuration items.
• • Generated comprehensive asset management reports, providing insights that led to a 15% cost reduction in IT expenditure.
• • Trained over 50 IT professionals in CMDB data management and best practices, achieving a 10% increase in department productivity.
• • Managed the CMDB module for ServiceNow, enhancing the accuracy of data representation by 20%.
• • Designed and enforced data entry standards, ensuring a consistent approach to the CMDB use.
• • Developed and tracked key performance indicators for CMDB health, reducing critical errors by 15%.
• • Led a team of analysts in the pursuit of continual service improvement, leveraging CMDB data to optimize service delivery.
• • Facilitated ITSM process integration with CMDB, improving incident and problem management outcomes.
• • Monitored and analyzed IT service delivery metrics, contributing to an annual 10% increase in service quality.
• • Implemented a new reporting system for IT asset utilization, driving better asset lifecycle management.
• • Contributed to the development of CMDB data standards and processes, enhancing data quality and usefulness.
• • Assisted in the rollout of ITSM tools to streamline IT service management processes.

5 Servicenow Business Analyst Resume Examples & Guide for 2024

When crafting a ServiceNow business analyst resume, it’s crucial to highlight your mastery of ServiceNow's platform. Demonstrate your experience with business process configuration and optimization within the platform. Your resume should showcase your analytical skills through past project successes. Clearly articulate your ability to translate business needs into technical solutions on ServiceNow.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a ServiceNow Business Analyst, you might struggle to showcase your expertise aligning business needs with technical solutions on a resume. Our guide provides you with actionable tips and examples to help you highlight your achievements and tailor your experience to the ServiceNow platform, ensuring your resume stands out to recruiters.

• Aligning the top one-third of your servicenow business analyst resume with the role you're applying for.
• Curating your specific servicenow business analyst experience to get the attention of recruiters.
• How to list your relevant education to impress hiring managers recruiting for the servicenow business analyst role.

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Designing your servicenow business analyst resume format to catch recruiters' eyes

Your servicenow business analyst resume will be assessed on a couple of criteria, one of which is the actual presentation.

Is your resume legible and organized? Does it follow a smooth flow?

Or have you presented recruiters with a chaotic document that includes everything you've ever done in your career?

Unless specified otherwise, there are four best practices to help maintain your resume format consistency.

• The top one third of your servicenow business analyst resume should definitely include a header, so that recruiters can easily contact you and scan your professional portfolio (or LinkedIn profile).
• Within the experience section, list your most recent (and relevant) role first, followed up with the rest of your career history in a reverse-chronological resume format .
• Always submit your resume as a PDF file to sustain its layout. There are some rare exceptions where companies may ask you to forward your resume in Word or another format.
• If you are applying for a more senior role and have over a decade of applicable work experience (that will impress recruiters), then your servicenow business analyst resume can be two pages long. Otherwise, your resume shouldn't be longer than a single page.

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The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

Essential sections that should make up your servicenow business analyst resume include:

• The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
• The summary (or objective) - to spotlight the peaks of your professional career, so far
• The experience section - with up to six bullets per role to detail specific outcomes
• The skills list - to provide a healthy mix between your personal and professional talents
• The education and certification - showing your most relevant degrees and certificates to the servicenow business analyst role

What recruiters want to see on your resume:

• In-depth knowledge of ServiceNow platform capabilities, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
• Experience in requirements gathering, process design, configuration, customization, integration, testing, and implementation within the ServiceNow environment.
• Understanding of ServiceNow Development APIs, scripting, and the ability to create ServiceNow reports, dashboards, and homepages.
• Demonstrated ability to translate business needs into technical specifications and develop innovative solutions using ServiceNow.
• Strong project management skills and experience coordinating with cross-functional teams, stakeholders, and vendors.

What is the resume experience section and how to write one for your past roles

The experience section in a servicenow business analyst resume is critical for your profile and overall application. It should not only display your work history, but also highlight your achievements in previous roles .

Many candidates either simply list their duties or provide excessive details about past, irrelevant jobs. A more effective approach involves first examining the job advertisement for keywords - specifically, skills essential for the role . Then, demonstrate these key requirements throughout different parts of your resume, using accomplishments from your roles.

Format each bullet point in your experience section by starting with a strong action verb . Follow this with a description of your role and its impact on the team or organization.

Aim to include three to five bullet points for each role.

Finally, gain insights into how professionals have crafted their servicenow business analyst resume experience sections by exploring some best practice examples.

• Redesigned the incident management process using ServiceNow, leading to a 30% reduction in average resolution time for critical issues.
• Conducted comprehensive workshops to gather business requirements for new ServiceNow modules, streamlining company-wide adoption with a user satisfaction rate exceeding 90%.
• Developed custom ServiceNow reports and dashboards for executive stakeholders, providing insights that drove a 15% increase in operational efficiency.
• Orchestrated the ServiceNow ITSM platform migration, achieving a seamless transition without business disruption and maintaining 99.9% platform availability.
• Implemented a ServiceNow self-service portal, enhancing user autonomy and leading to a 40% reduction in L1 support ticket volume.
• Structured and led the ServiceNow training program for internal staff, ensuring optimal system utilization and bolstering staff productivity by 25%.
• Spearheaded the successful integration of ServiceNow with external vendors' tools, fostering a centralized control environment and reducing process redundancies by 20%.
• Led the demand management enhancement project within ServiceNow, contributing to a 35% improvement in project prioritization and allocation of resources.
• Assisted in the financial modeling of ITSM investments on ServiceNow, enabling leadership to make informed decisions that led to a 10% cost saving.
• Supported the rollout of ServiceNow Problem Management module by collaborating with IT teams, reducing repeat incidents by 50% within a year of implementation.
• Performed in-depth data analysis within ServiceNow to identify service bottlenecks, proposing solutions that enhanced service delivery speed by 25%.
• Created detailed documentation for ServiceNow processes which became the standard reference for the IT department, enhancing overall process adherence.
• Coordinated the rollout of the ServiceNow Configuration Management Database, achieving a data accuracy level of 98% within six months post-deployment.
• Analyzed and re-engineered business processes for asset management in ServiceNow, leading to an overall asset utilization increase by 20%.
• Implemented an enhanced incident reporting feature in ServiceNow that decreased the mean time to log incidents by 35%.
• Guided global teams through the development of strategic ServiceNow solutions that streamlined HR service delivery, impacting over 10,000 employees.
• Customized ServiceNow workflows for change management, drastically reducing unauthorized changes and service outages by 80% in high-risk environments.
• Leveraged business intelligence tools within ServiceNow to derive actionable insights, leading to a strategic overhaul of IT services catalog that improved customer experience.
• Introduced a comprehensive asset lifecycle management process in ServiceNow, optimizing asset tracking and achieving a 15% reduction in asset lifecycle costs.
• Custom-built ServiceNow applications to align with unique business processes, empowering departments to increase their productivity by up to 30%.
• Collaborated with cross-functional teams to revamp the service catalog in ServiceNow, which optimized the user journey and increased catalog adoption by 60%.
• Facilitated the transition to a unified IT service management platform via ServiceNow, which consolidated disparate systems and saved the company approximately $200,000 annually.
• Implemented a custom ServiceNow application tracking system for compliance issues, which significantly reduced regulatory breaches by 90% within the first year of deployment.
• Enhanced the change management process through ServiceNow automation, directly leading to a reduction in change-related incidents by 75%.

Quantifying impact on your resume

• Detail the number of ServiceNow implementations you have actively contributed to, showcasing your breadth of experience.
• Include the percentage of increased efficiency or reduced process time through your ServiceNow solutions, demonstrating efficiency gains.
• Specify any cost reductions in operational expenses due to optimizations made in ServiceNow, underscoring financial impact.
• List the number of modules or applications of ServiceNow you are proficient in, illustrating your depth of knowledge.
• Quantify the size of the user base supported by your ServiceNow projects, highlighting your capability at scale.
• Mention the number of custom applications developed in ServiceNow, evidencing your innovative use of the platform.
• Report the percentages of incident reduction from your ServiceNow process improvements, reflecting your focus on quality.
• State the number of cross-functional teams you’ve collaborated with on ServiceNow projects, emphasizing teamwork and communication skills.

Action verbs for your servicenow business analyst resume

What can candidates do about their resume, if they have no experience

Job requirements can sometimes be answered by other elements you could make more prominent in your servicenow business analyst resume.

Thus, you'd be substituting your lack of experience with your relevant:

• Education with details of skills you've obtained that align with the job
• Internships and short-term jobs that are once more dedicated to putting your expertise in the spotlight
• Skills section answering basic and - potentially - more specific job qualifications
• Strengths or accomplishments to show the unique value you present, even as a candidate with less or no professional experience in the industry.

Recommended reads:

• How to List Continuing Education on Your Resume
• How to List Expected Graduation Date on Your Resume

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Creating your servicenow business analyst resume skills section: balancing hard skills and soft skills

Recruiters hiring for servicenow business analyst roles are always keen on hiring candidates with relevant technical and people talents. Hard skills or technical ones are quite beneficial for the industry - as they refer to your competency with particular software and technologies. Meanwhile, your soft (or people) skills are quite crucial to yours and the company's professional growth as they detail how you'd cooperate and interact in your potential environment. Here's how to describe your hard and soft skill set in your servicenow business analyst resume:

• Consider what the key job requirements are and list those towards the top of your skills section.
• Think of individual, specific skills that help you stand out amongst competitors, and detail how they've helped you succeed in the past.
• Look to the future of the industry and list all software/technologies which are forward-facing.
• Create a separate, technical skills section to supplement your experience and further align with the servicenow business analyst job advert.

Top skills for your servicenow business analyst resume:

ServiceNow Platform Knowledge

IT Service Management (ITSM)

Business Process Analysis

Requirements Gathering

Workflow Design

Reporting and Analytics

Data Integration

Agile and Scrum Methodologies

ServiceNow Configuration and Customization

Project Management Tools

Analytical Thinking

Problem-Solving

Communication

Attention to Detail

Time Management

Adaptability

Customer Service Orientation

Stakeholder Management

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

Listing your education and certifications on your servicenow business analyst resume

Don't underestimate the importance of your resume education section . As it may hint at various skills (and experience) that are relevant to the job. When writing your education section:

• Include only higher education degrees with information about the institution and start/end dates
• If you're in the process of obtaining your degree, include your expected graduation date
• Consider leaving off degrees that aren't relevant to the job or industry
• Write a description of your education if it presents you with an opportunity to further showcase your achievements in a more research-focused environment

When describing your certifications on your resume, always consider their relevancy to the role. Use the same format to describe them as you would for your education. If you're wondering what the best certificates out there are for servicenow business analyst roles, check out the list below.

The top 5 certifications for your servicenow business analyst resume:

• ServiceNow Certified System Administrator (CSA) - ServiceNow
• ServiceNow Certified Implementation Specialist (CIS) - ServiceNow
• ITIL Foundation Certification (ITIL) - AXELOS
• Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis (IIBA)
• Agile Certified Practitioner (PMI-ACP) - Project Management Institute (PMI)

Always remember that your servicenow business analyst certifications can be quantified across different resume sections, like your experience, summary, or objective. For example, you could include concise details within the expertise bullets of how the specific certificate has improved your on-the-job performance.

• Should You Include Eagle Scout On Your Resume?
• How to List GPA on Your Resume

Best practices to your servicenow business analyst resume summary or objective

To start, how do you know if you should include a resume summary or a resume objective ?

• Resume summaries are ideal for servicenow business analyst professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
• On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the servicenow business analyst role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).

The resume summary or resume objective could be the perfect fit for your servicenow business analyst resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the servicenow business analyst candidates stand out.

Resume summaries for a servicenow business analyst job

• With over eight years of dedicated experience as a ServiceNow Business Analyst, I have honed my skills in ITSM, ITIL frameworks, and ServiceNow administration. My proudest achievement includes leading a cross-functional team to successfully automate incident management processes, achieving a 30% cutdown in response times for a Fortune 500 company.
• An accomplished professional with five years of ServiceNow implementation experience, specializing in developing custom applications and workflow configurations. I bring a track record of streamlining operations that resulted in a 25% increase in process efficiency for a multinational financial firm.
• Transitioning from a project management background with over ten years of experience, I am eager to leverage my expertise in team coordination and process optimization to enhance ServiceNow solutions. My career is marked by successful deployment of a company-wide ERP system, improving project delivery timelines by 40%.
• As a former software developer with six years of experience pivoting into a ServiceNow Business Analyst role, I aim to blend my technical acumen with business analysis proficiency. I've contributed to an award-winning SaaS product launch and now wish to focus on delivering top-tier ServiceNow solutions.
• Seeking to launch a career in ServiceNow business analysis, I bring an enthusiastic approach to learning and applying cutting-edge IT service management tools. With a solid academic background in Information Technology, I am eager to develop tailored solutions that will streamline and enhance business operations.
• Eager to embark on a ServiceNow Business Analyst journey, my objective is to leverage my strong analytical skills and passion for technology to contribute to impactful service management solutions. Equipped with a bachelor's degree in Computer Science, my goal is to grow into a valuable asset by ensuring optimized system performances and user satisfaction.

Additional valuable servicenow business analyst resume sections to stand out

When assessing candidate applications, recruiters are often on the lookout for elements that go beyond meeting standard requirements and technical expertise.

This is where extra sections could play a key role in showcasing your unique skill set and personality.

Make sure to include sections dedicated to:

• How you spend your free time, outside of work. The interests resume section also goes to show your personality and transferrable skills; and may also serve to fill in gaps in your experience;
• Most innovative work. The projects resume section brings focus to what you're most proud of within the field;
• How you're able to overcome language barriers. The language resume section is always nice to have, especially if communication would be a big part of your future role;
• Industry-wide recognitions. Remember that the awards resume section should highlight your most noteworthy accolades and prizes.

Key takeaways

• The format and layout of your servicenow business analyst resume should reflect on both your career and what matters most to the job you're applying for;
• Use the resume summary and objective to hint at your most prominent accomplishments;
• Always be specific about your experience and consider what value each bullet you curate adds to your servicenow business analyst application;
• Consider how your academic background and technical capabilities could further showcase your alignment to the role;
• Your soft skills should contribute to your overall servicenow business analyst profile - aligning your personality with skills and results.

Looking to build your own Servicenow Business Analyst resume?

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ServiceNow Resume for Admin Developers Tester HRSD Freshers

Building a good resume is one of the most important aspects before applying for any job and getting shortlisted for a role. In this article, we will share some key aspects of building a good ServiceNow Resume for developers, administrators, experienced, freshers, and Testers. This article will be based on the experience of various interviewers we have known from all over the world.

Table of Contents

ServiceNow Resume

ServiceNow is one of the fastest-growing companies and there is a huge number of job profiles available in ServiceNow. There are companies that provide ServiceNow product services like HCL, Cognizant, Accenture, KPMG, and IBM, and they also month hire a lot of ServiceNow professionals. Thus a lot of people are searching for ServiceNow resume samples that can help them to structure their resumes for applying for a new job in the ServiceNow profile.

Whenever a resume is shared with a recruiter, most of them try to analyze whether skills fit the job description or not. Based on that only a recruiter will shortlist your resume. A good ServiceNow resume should highlight your skills and also the management skills you have performed in your current job with the certification you have acquired over the years. Certification provides validation that you have gone through the necessary training and exam. Some companies have a mandatory certification policy for any job profile.

ServiceNow Resume Samples

If you are applying for any ServiceNow profiles then you should have these highlights in your resume

Programming Language : HTML, CSS, Java, JavaScript, XML

Certification : Certified ServiceNow Administrator (CSA)

Optional Certification or Good to have certifications

Certified Implementation Specialist – IT Service Management

ITIL v4 Foundation

Should have written and verbal communication skills.

ServiceNow Interview Questions

ServiceNow CMDB Interview Questions

ServiceNow Resume Samples For Freshers

For freshers, it is important to share the certification and the knowledge they have about ServiceNow. Programming Languages like C, Java, JavaScript, API, Angular will be beneficial. SDLC Methods (Agile, Waterfall).

ServiceNow Business Analyst Resume

Modules : Incident, Problem, Change, Knowledge Management, SLA, Service Asset and Configuration Management, Service Catalog Management

Should know and highlight in resume about requirement gathering experience, ITIL framework, and ITSM processes, software development cycles (e.g., Agile, Waterfall, etc.) Gap analysis, Process mapping via ITIL, Business process reengineering, ITIL Foundations Certified v2 or v3 or V4, Microsoft Office applications

Additional Certification

Certified Associate in Project Management (CAPM)

Project Management Professional (PMP)

Scrum Master

Download ServiceNow Business Analyst Sample Resume

ServiceNow Administrator Resume

Modules : Incident, Problem, Change, Knowledge Management, SLA, CMDB

Should know and highlight in resume work done on creating service requests, configure SLA, Import records, User and Group management, Upgrade, Update sets, Patching, Troubleshooting.

ServiceNow Admin Interview Questions

Download ServiceNow Administrator Sample Resume

Senior ServiceNow Developer Resume

Developers or Senior ServiceNow Developers Should know and highlight the work done on Business Rules, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, Script Includes, Formatters, UI Policies, UI Actions, Service Portal, LDAP, Integrations – Rest and SOAP, PA, Agile Development, AJAX, JSON, XML.

ServiceNow Certified Application Developer

ServiceNow Developer Interview Questions

Download ServiceNow Developer Sample Resume

ServiceNow Tester Resume

Should highlight and know the work done on ITSM, Notifications, ServiceNow ATF test cases, Flow Designer, Workflow, Rest APIs, Agile Development, familiar with all browsers, AJAX, JSON, Upgrade, Activation of new plugins and modules. Create test cases and results achieved, functional module knowledge.

Additional Certifications

ServiceNow Micro-Certification – Automated Test Framework Fundamentals

Download ServiceNow Tester Resume Sample

ServiceNow HRSD Resume

Should know and highlight the relevant experience in HR and also should know the process of onboarding and offboarding of a resource, holidays, different types of leaves, legal rights of an employee, etc. Should have worked in HR module or developed, Implement the HR processes in ServiceNow.

ServiceNow Certified Implementation Specialist – HR (CIS-HR)

or any other HR professional certification.

Download ServiceNow HRSD Resume Sample

ServiceNow SecOps Resume

Should know and highlight working of Incident, Security Incident, Major Incident Management, Security incident, Security Service request, Integration with security tools ex- Virus Total, IBM QRadar, Splunk, Qualys, Tenable, etc and best practices and standards like NIST, MITRE ATT & ACK, SANS Etc

ServiceNow Certified Implementation Specialist – Vulnerability Response

ServiceNow Certified Implementation Specialist – Security Incident

Download ServiceNow SecOps Resume Sample

ServiceNow Resume Points

Resumes should be digital which means the file type you are sharing should be in doc, Docx, pdf, txt. Most of the HR and recruiters have recruitment software that can process your resume and fill information in the tool and most of the tools have pre-defined formats which they can accept.

Every resume should always contain below information

Contact Information

LinkedIn Profiles are a must to share nowadays.

Objective or Summary

Work history or professional history

Education history

Technical Skills

Certification

Achievements or Awards or Hobbies or any additional details

All the information written in the resume should be crisp and clear to the HR, recruiter, interviewer. You can download the resumes shared for different job profiles and edit them based on your experience and the position you are applying for.

Where to apply for ServiceNow Jobs

ServiceNow Developer

ServiceNow Administrator

We hope that the information shared above will help you in your professional journey. Do not hesitate if any case you want to correct some information on the article or you want to share your experience with us through comments. All the very best for your future and if in any case, you need help with any topic related to ServiceNow that we can help do lets us know.

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Servicenow Business Analyst Resume Sample

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Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Essential - Determine and define business needs and global requirements to develop and continue the growth of a multi instance ServiceNow environment with primary focus on CMDB and the Configuration Management process. Though this can expand to other process areas such as Change, Incident, Problem, Knowledge, SDLC, Reporting, Requests, Visual Task Boards, and Service Catalog
• Analyze business problems to design and document solutions up front with technical and creative teams
• Identify opportunities to improve efficiency in existing processes
• Define, document, and manage change on business objectives, business requirements and functional requirements
• Interview stakeholders and facilitate workshops and other requirements-gathering meetings
• Lead discussions and reviews of requirements with stakeholders including internal team and clients and maintain said requirements throughout the development cycle
• Contribute to and deliver considered, concise and relevant presentation to colleagues and clients
• Where possible, assist development resources in documenting user/system interactions, system features, and other technology-focused deliverable
• Set up, structure and deliver a suite of high quality BA documents
• Communicate and work within guidelines to ensure maximum search engine optimization and web analytics tracking is achieved in development efforts
• Experience and/or training in business analysis, with full lifecycle experience on multiple projects, from business case to requirements gathering through functional specs and user acceptance testing from business case to requirements gathering through functional specs and user acceptance testing
• Experience with analyzing and solving complex logical problems, working effectively in teams to achieve user objectives and ensure client satisfaction, and coordinating the efforts of various departments and functions
• Possesses excellent communication and negotiation skills
• ServiceNow (2yrs experience) on gathering requirements
• Experienced on Security operations functions
• Under general supervision, collaborates and consults with internal client groups to understand business and user needs and document requirements

Professional Skills

• First-rate planning and organization skills and experience; able to adapt and react to changing environments
• Good collaboration skills and ability to work effectively in a team environment
• Strong facilitator; adept at running meetings with end users, gathering and managing business requirements, and balancing priorities
• Experience using the ServiceNow service portal including HI account experience
• Proven experience in defining requirements for solutions in multiple-entity environments (multiple agencies, business partners, etc.)
• Prior experience working with Remedy 8.1 migration to ServiceNow
• Prior experience working with ScienceLogic as an integration point with ServiceNow

How to write Servicenow Business Analyst Resume

Servicenow Business Analyst role is responsible for analysis, servicenow, general, training, integration, security, compensation, architecture, planning, reporting. To write great resume for servicenow business analyst job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Servicenow Business Analyst Resume

The section contact information is important in your servicenow business analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Servicenow Business Analyst Resume

The section work experience is an essential part of your servicenow business analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous servicenow business analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular servicenow business analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Servicenow Business Analyst resume experience can include:

• Effective prioritization, negotiation skills and high energy
• Communicate effectively with management to enhance their understanding of the opportunities and limitations of information systems
• Intermediate computer experience and web tool experience
• Ensure business processes are integrated into ServiceNow effectively and on time
• Collect, analyze, document and prioritize business and system requirements. Validate requirements with appropriate audiences
• Communicate effectively with business leaders and IT

Education on a Servicenow Business Analyst Resume

Make sure to make education a priority on your servicenow business analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your servicenow business analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Servicenow Business Analyst Resume

When listing skills on your servicenow business analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical servicenow business analyst skills:

• ) Strong documentation skills as well as data gathering and analysis via MS Excel and experience working with MS Visio (flow chart and diagram software)
• Strong business analysis skills/experience with ServiceNow
• Good organizational skills to enable multiple tasks to be addressed concurrently
• Effective team player and interpersonal skills
• Possesses strong facilitation and presentation skills
• ServiceNow specific experience strongly desired

List of Typical Experience For a Servicenow Business Analyst Resume

Experience for servicenow business analyst resume.

• Experience with serving as the liaison between the project manager and development team to clarify requirements on behalf of policy and business stakeholders
• Collect, analyze, document and prioritize business and system requirements
• Validate requirements with appropriate audiences
• Experience as an IT Business Analyst
• Provide excellent customer service to Red Hat associates
• Experience with ITSM or other Service Desk oriented tool sets
• Experience with ServiceNow required
• Experience with service, asset, and incident management processes and systems
• Experience as a Business Analyst and/or Project Coordinator
• Experience with ITIL management, business value analysis, and business process design
• Implement robust, fully tested solutions across all environments prior to production deployment
• Provide domain experienced guidance of ServiceNow to technical, process, and business teams
• Experience with writing technical requirements for an IT system, including visual mock-ups, use cases, shall statements, or user stories
• Competitive compensation package and excellent benefits (Multisport card, private medical care, health insurance, pension plan
• Understands and has experience with various project management methodologies
• Experience with collaboration tools
• Recent experience in an Agile environment
• Recent Business Analysis experience in an IT Service Management (ITSM) environment
• Maintain user confidence and protect operations by keeping information confidential
• Works to translate business requirements into system requirement specifications consistent with the needs of the business
• Makes recommendations on new solutions or enhancements based on assessment of business requirements in alignment with overall business and technology strategy
• Identifies, researches, and resolves system issues proactively. Communicates and provides updates and recommendations to applicable business users
• Works closely with client groups to effectively align and utilize full system capability to meet business objectives. Responsible for application and knowledge transfer to properly support team upon completion of project implementation phase
• Overall responsibility for the successful execution of all configuration of the ServiceNow platform for a Client solution. Provides cost effective and timely on-boarding for Clients to our ITSM systems
• Own the relationship with project stakeholders to identify, model, and document business, process, and data requirements
• Work with Platform Support Team to develop release estimates
• As a team member, help deliver technical solutions and resolves issues as required
• Assist in the implementation of operational support plan in conjunction with team leadership and project release cycles
• Provide input into business cases for services and support
• Provide business analysis and translation into solutions to achieve business outcomes
• Provide documentation of application solutions
• Work with the business teams to actively look for application related improvements
• Create presentations and documentation used to explain Teams’ strategic direction to various internal stakeholder groups and leaders
• Work with the developers and other technical staff to translate business requirements to system design
• Adhere to BTL’s processes for Change Management, Incident Management, etc. as applicable
• Drive a project to a clearly defined scope with traceable and testable requirements
• Document how to use the ServiceNow applications
• Train associates on the various tools and applications in ServiceNow
• Monitor and triage the ticket queue to groom ServiceNow requests
• Produces project documentation such as project initiation documents, detailed business requirements, diagrams and use cases
• Coordinate requests form and request process owners to determine the design of the form within ServiceNow, required fields, workflow and process guides
• Provides clear written and verbal communications to project team
• Work with the developers and other technical staff to translate business requirements to system design. Create requirements documentation, test plans, test cases and conduct functional testing, as needed. Plan and coordinate user acceptance testing, as needed
• Provide consulting to technical, sales, service line and operational staff as required
• Assist in the preparation of client presentations concerning project scope, timeline, activities, issues, and progress as required
• Worked in IT Service Management space, and has understanding of ServiceNow
• Support patching and upgrade process
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decision
• Manage Demand and SDLC process for the team using the Agile development module within ServiceNow
• Adhere to BTL's processes for Change Management, Incident Management, etc. as applicable
• Participate in the investigation and resolution of complex and unusual problems
• Recommend changes to established methods, suggests alternative solutions and new methods, to improve quality and increase productivity
• Interact with subject matter experts, application development, implementation support and production support staff to define functional specifications that meet users requirements and are technically appropriate
• Communicate with the Project Managers and assists in the management of client expectations
• Create and maintain BSA deliverables as mandated in our development life cycle
• Provide support for creation and maintenance of project documentation as per development life cycle
• Estimate timelines for the requirements phase of the project and ensure that the requirements are scheduled in manageable components
• Provide input for post-implementation review document and implement corrective procedures
• Broad business and management knowledge
• Identify and document requirements for enhancements
• Create test scripts for use in Quality Center

List of Typical Skills For a Servicenow Business Analyst Resume

Skills for servicenow business analyst resume.

• Understanding of Verification & Validation Techniques (Testing & Reviews)
• Experience of developing or administering a ServiceNow platform instance
• History of analyzing business situations and working within a group environment to provide efficient and effective software solutions
• Experience developing and documenting business requirements
• Experience in developing test scripts and conducting functional tests in ServiceNow
• ) Experience working as a Business Analyst within an ITIL framework, implementing service desk tools (Remedy, CA Service Desk)
• Experienced with formal SDLCs and business analysis methodologies; Working knowledge of business analysis documentation standards including user stories
• Experience using standard project tools including Microsoft Project, Excel and PowerPoint
• Recent hands-on experience implementing and maintaining a medium to large ServiceNow environment
• Experience in training for user applications, specifically ticketing systems
• Experience in gathering and documenting customer requirements for software development
• Previous experience in working within the ServiceNow Platform, using multiple modules
• Strong understanding of technology and systems
• Experience of working with third party suppliers/vendors
• Solid understanding of ServiceNow platform and related applications
• Excellent attention to detail; maintaining high standards for quality and accuracy
• Form good working relationships with internal ServiceNow customers
• Experience working with Agile Project Teams
• Experience in IT consulting as a business analyst
• Experience in developing user stories, use cases and detailed requirements
• Experience in creating ServiceNow process flows and dashboards and reports
• Experience in gathering business, technical, and functional requirements for large-scale IT projects
• Experience working with ServiceNow suite of products
• Experience documenting requirements, processes and overall workflows in Navvia
• Experience in documentation writing for software applications
• Experience configuration, implementation and training/handover of administration to client is required
• Knowledge and working experience in the system development lifecycle
• Experience in workflow analysis, design and process re-engineering principles
• Enhance existing functionality where appropriate to ensure it remains current and effective
• Experience of development, testing lifecycle SDLC, Agile methodologies
• Demonstrable experience of leading a process, product or application
• Workflow Diagramming experience
• Business Analysis experience in the IT Service Management space
• Strong knowledge of business analysis tools and methodologies
• Experience with Sitecore or other similar content management system highly desired
• User Centred Design (User Experience, User Interface Design and Business Process Design)
• Experience with ServiceNow administration and some development
• Experience leading a similar transition or integration projects. Example: ITSM tools like Remedy / ServiceNow, Monitoring tools, etc
• An understanding of Project Management processes and experience in similar projects of complexity and scale
• Two years of Business Analyst experience
• Understanding of different processes and methodologies like RAD, RUP, SDLC, BSA Methodology
• Understanding of IT concepts (Like Files/interfaces, structures, reports, UI, etc)
• Understanding of SDLC, Agile and other iterative development best practice
• Responsible for gathering, compiling and synthesizing information with regard to implementing business practice into ServiceNow
• Perform day to day support, administration and maintenance of the ServiceNow platform, including case and incident routing, data clean-up, and reporting
• Responsible for meeting with department heads and stake holders to gathering and documenting business requirements for ServiceNow integration
• Translate technical complexities to project stakeholders, ensuring understanding of design decisions
• Provide reporting and report training
• Work with the lead Administrators and Developers on various projects by gathering and documenting Request for Enhancement requirements
• Assist in analysis and reporting of testing defects when requested
• Perform on-going knowledge transfer and assist the PTC in developing its own ServiceNow support capabilities
• Knowledge of defect tracking tools
• Analysis Techniques (Competitive & Benchmarking Analysis, Stakeholder Analysis, Cost Benefit Analysis, Gap Analysis, Feasibility Analysis, SWOT Analysis, etc)
• Perform quality assurance testing strategies, plans and execution
• Exposure to working in Agile, SAFe or DevOps environments
• Document the process and tool functionality for training purposes
• Focus on details without losing sight of the big picture
• Knowledge of ServiceNow platform, including data schema creation, set-up of business process flows, user roles, and development of dashboards
• Solves moderately complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Perform testing of ServiceNow updates and new releases
• Creates/supports new system solutions or enhancements to existing system with appropriate change management and minimal rework
• Represent project stakeholders throughout planning, development, and release processes
• Support Platform Support Team in understanding business and test requirements
• Support ongoing operational maintenance and enhancements of our ServiceNow systems
• Provide support to resolve application issues and assist with troubleshooting
• Actively engage key business areas to assist in planning for application lifecycle as well as new and future business capabilities
• Contribute to multiyear business plan and maintain IT and Business alignment as pertains to business demands and evolving requirements
• Promote alignment with stakeholder groups and development of material that allows for clear, consistent communication and understanding
• Create requirements documentation, test plans, test cases and conduct functional testing, as needed
• Plan and coordinate user acceptance testing, as needed
• Assist in the creation or modification of process, knowledge base or training documentation
• Reconcile conflicts, deconstruct high level information into details, and distinguish user requests from underlying needs
• Responsible for producing functional and non-functional specifications as well as other deliverables related to ServiceNow integration
• Schedule and document customer, stakeholders and development team member meetings for the process of analyzing ServiceNow requirements and modifications

List of Typical Responsibilities For a Servicenow Business Analyst Resume

Responsibilities for servicenow business analyst resume.

• Experience with functional configuration
• Perform Scrum master role as needed
• Update documentation related to ServiceNow configuration and workflows
• Facilitate and support the rollout of new applications and enhancements in ServiceNow
• Advise on design and overall ServiceNow best practices
• Monitor health, usage and overall compliance of ServiceNow
• Gather requirements from customers to identify desired support needs
• Serve as a liaison between IT, vendors, and the supported business areas
• Provide updates and communication to customers, management and IT; escalate issues as appropriate
• Develop as-is and to-be business process flows and data models required by the department methodology for new system development or for process redesign
• Facilitate meetings in the business area to review business processes and identify information system requirements and/or needs. Understand the various business entities and cross divisional relationships
• Industry experience in analysis and documentation of Business Systems and the design, development, and implementation of software and hardware solutions, systems, or products
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization in both technical and user-friendly language
• Knowledge of IT business operations, objectives, and strategies as well as business process and information flow
• Engage, drive & support the expectations of Process Owners, Stakeholders & Senior Leaders
• Support the execution of the CMDB process
• Work with developers to enhance, improve, optimize and refine all requirements
• Coordinate communication between the various team for releases, defects and enhancements
• Drive technical conversations to determine roadmap's, tasks and initiatives
• Professional, adaptable and innovative leader with a focus on delivery
• Opportunity to learn about risk and governance in support of audit reviews as well as certifications like ISO 20001 and 9001
• Occasion to directly and indirectly influence change in our organization
• Proficient in MS Office applications: Word, Outlook, Excel, PowerPoint, SharePoint
• Knowledge of TransCanada's business strategies, practices, processes, and systems is considered an asset
• They are replacing CA Service Desk with ServiceNow as their full sledge service management tool for various functions including incident and change management, request management, release management, etc.
• Performs routine assignments independently; confers with higher level staff or management on complex or non-routine issues
• Has knowledge of best practices within Information Services
• Applies best practices and knowledge of business issues to improve processes
• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
• Manage multiple projects or work efforts simultaneously
• Develop and write procedures, communicate and collaborate with technical and non-technical staff and implement new procedures
• Prepare user documentation and training materials. Provides technical training and user support to business groups. Develops communication plans and related activities
• Serve as a liaison between various groups and facilitate the request process for enhancements
• Develops business unit application testing strategies, plans cases and conditions; tests and monitors efforts; assists with reviewing and approving new system behavior to ensure alignment with business requirements, processes, standards and objectives. Creates and communicates all testing deliverables
• Work closely with the ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
• Experience of using business analysis tools/techniques to design and deliver business change
• Experience of working in a technology environment
• Monitor health, usage, and overall compliance of ServiceNow
• Business Needs Identification -Operates at a functional level in assessing and defining business need and areas for improvement. Actively seeks out opportunities to enhance and improve in line with strategic goals, proposing potential solutions through research
• Stakeholder Analysis & Change - Effectively identifies partners and builds and manages relationships according to individual stakeholder needs and levels of influence. Contributes to communication plans and change management for project and stakeholders
• Business Case and Benefits Management – Supports the business case definition, gaining business justification for investment including return on investment and benefits realization
• Solution Evaluation - Analyzes and assesses solution proposals and able to articulate supporting reasoning. i.e. assessing business readiness, maximizing value vs. spend. Work with architects to ensure that elaborated requirements are sympathetic to the solution design
• Awareness of ITILv3 Framework
• Gather business requirements and develop associated functional/technical specifications
• Challenge, negotiation and influence
• Presentation, Communication & Facilitation
• Benefits Management and Realisation
• Pharmaceutical business awareness//business domain knowledge
• ITILv3 Foundation certification or above
• Knowledge of Requirements Management Tool like Enterprise Architect
• Group data administration
• Travel required up to 60%
• Flexibility to adapt to different situations and to work with the business area of various backgrounds
• Proactive and able to complete tasks with minimal supervision
• Self-motivated, self-disciplined and with the ability to work to tight deadlines
• Experience with general management consulting, project or digital product management, and business requirements to frame new initiatives for the IT team and develop concept papers and discussion documents for policy and other business stakeholders
• Experience with gathering user input and conducting user research, including organizing and delivering Webinars, such as PowerPoint content creation, drafting execution timelines and invitations, survey development, arranging IT support, and communicating updates and deadlines to Webinar stakeholders
• Experience in the development of documentation, including concept papers, progress reports, presentations, meeting agendas, high-level requirement overview documentation, user guides, marketing, and training materials
• Two years of experience with ServiceNow
• Related ServiceNow BA experience

Related to Servicenow Business Analyst Resume Samples

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Our expert-approved Industry’s Best Downloadable Templates are suitable for all levels – Beginner, Intermediate and Advanced professionals. IT Professionals or IT beginner can use these formats to prepare their resumes and start to apply for IT Jobs.

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Our expert-approved industry's best downloadable templates are suitable for all levels - beginner, intermediate and advanced professionals. IT Professionals or IT beginner can use these formats to prepare their resumes and start to apply for IT Jobs.

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Servicenow developer,resume profile.

• 7 Years of experience in all phases of Software Development Life Cycle SDLC , quality management systems and project life cycle processes.
• 2 years of experience in ServiceNow platform as both Developer and Administrator.
• Configured Applications using Service-Now tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.
• Experience in Installation and Configuration of different modules of Service-Now.
• In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
• ServiceNow applications implemented: Incident, Problem, Change, Configuration, Asset Management, Software Asset Management, Contract Management and Procurement.
• 4 years of hands-on expertise in the administration and development applications using BMC Remedy Action Request System 7.1/7.6 and ITSM 7.1/7.6
• Experience in designing, developing administering ITSM suite of applications, AR System 7.x, Remedy Mid-Tier 7.x, Asset Management, SLM 7.X and WebServices.
• Experience upgrading Remedy Action Request System and ITSM from 6.3 to 7.1 and from 7.1 to 7.6 versions.
• Deftness in carrying out implementation, troubleshooting, development and configuration of BMC Remedy and ServiceNow Applications
• Strong technical knowledge of AR System Platform and ITSM Products Incident Management, Change Management, Problem Management, Asset Management, SLM, SRM, CMDB, AIE
• Experience on other BMC Remedy tools - Remedy Migrator 5.X, Remedy Import 6.x
• Integration Analyst responsible for Systems Engineering, Designing, Developing, Testing, and implementing specifications provided by the client
• Functional knowledge and implementation experience of IT Service Management ITSM frameworks and demonstrated project management skills and experience working directly with customers and clients.
• Experience in Application Architecture, Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management and Release/Build management in all stages of Full Software Development Life Cycle SDLC of software applications using J2EE technologies.
• Attention to detail and complex problem solving abilities from operational and technical perspective.
• Excellent Interpersonal skills, Communication skills, Documentation Skills, problem solving ability, Analytical and Programming skills in High speed, Quality conscious and Multitasked environment.

Technical Skills:

Confidential

ServiceNow Developer

Responsibilities

• As a part of support activity resolve incidents by provided with proper root cause investigation.
• Perform day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.
• Develop and manage application code, user interface, and third-party integration components
• Develop necessary development documentation as needed e.g. technical design, developer notes, etc.
• Performs core configuration tasks including system policies, business rules and client scripts.
• Manages users, groups and roles
• Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows
• Performs migration activities Dev to QA, QA to Prod
• Coordinates Service Catalog options, including two-step checkout, cart controls, and variables
• Investigate performance issues, learn troubleshooting tools, and use system logs to find issues
• Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.
• Develops and improves user systems procedures, and prepares systems documentation.
• Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.

Responsibilities:

• Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA's, Reporting etc.
• Core Application Administration: Policies Interactions, Application Security, Events Notifications.
• Managing client scripts, UI policies, UI actions and Data policies.
• Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now.
• Defining Service Level Agreements SLAs , notifications, and reports.
• Develops new applications from beginning to end.
• Maintains existing applications. Creates code that meets system standards.
• Integration of service now with LDAP for authentication.
• Integration of Service Now with BMC Remedy for ticket creation on change submit.
• Subject Matter expert on Incident Management, Change Management Process and Knowledge article.
• Recommends appropriate design alternatives to be implemented based on customer constraints.
• Developsconversion plans and procedures.
• Develops and executes plans and procedures for data conversion, customer acceptance criteria and installation strategy.
• Migration of customizations from one instance to other instance.
• Ongoing Maintenance.

Environment: ServiceNow, ITIL, Javascript, JellyBeans, Web Services, XML, DHTML, JQuery, JSON

Remedy Consultant

• Environment Setup, Installation, Configuration, Development, functional process set up and support of Remedy ARS 8.1, ITSM 8.1, SLM 8.1, RKM 8.1, Mid-Tier, CMDB, Atrium Integration Engine, BMC Atrium Integrator-Pentaho Tool and JSSO.
• Legacy Remedy ITSM Application data Migration to the Upgrade Environment using Atrium Integrator, Remedy Migrator SRM Import.
• Utilize in-depth knowledge of functional and Technical experience in Remedy ARS, ITSM and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer.
• Business requirements gathering, technical design, Test Plan Scripts, End user Training Process Documentation after Go-Live for Projects.
• Deliver new and complex high quality solutions to client in response to varying business requirements.
• Configuration of Foundation data, Process data Transaction data of Remedy ITSM System, CMDB Configuration Item updates.
• Administration of Development, QA Production Servers. Custom workflow migration using Migrator Tool, Data loads using Data Import Tool, Data Wizard Tool, and Data Management Tool.
• Integration of third party and home grown applications USIT, TPS, ANTWERP to the ITSM System using Remedy Webservices.
• ALTIRIS product Integration using Atrium Integration Engine Reconciliation Engine into Remedy CMDB.
• Installed, Configured and Responsible for ADDM, BPPM extensions/ Integrations. Troubleshoot third party custom integrations with Remedy ITSM Suite.
• Develop, configure and maintain Custom service requests using Advanced Interface forms in Service Request Management application to meet Request catalog requirements of the IT business users.
• Responsible for Environment Synchronization from Production to Non-Production Environments and configurations.
• Customizing the out-of-the-box modules OOB by designing new workflow objects. Maintaining and bug fixing of the ITSM and other Remedy application modules.
• Exported and Imported Customized SWLM License Types from 7.6v to 8.1v.
• Provide 24/7 support on critical / high priority issues in the Environment Point of contact for all technical issues.
• Quality Compliance of all Deliverables to Client, mentoring the team act as liaison between process team and the technical team.

Environment: BMC Remedy Action Request System 7.6/8.1, BMC CMDB 7.6/8.1, BMC IT Service Management Suite 7.6/8.1 and BMC Remedy Mid-Tier 7.6/8.1/8.1sp2, Remedy Import 7.x/8.1, Windows server 2008 R2, MS SQL Server 2008, Atrium Integrator.

BMC Remedy Developer

• Played the role of a Implementer of entire Remedy ARS ITSM suites
• Worked on Multiple High Availability environments with multiple AR servers with shared database.
• Integration with LDAP Active directory auto population of people data in Remedy.
• Integration of third party web application with remedy through inbuilt remedy web services. Used CREATE,
• SET and GET operations for automation of ticket in remedy. Web based application has invoked remedy web services for creating and updating of remedy tickets.
• Installation of BMC Topology discovery tool and configured to integrate with BMC remedy ITSM CMDB Suite.
• Integration with BMC Remedy and Netcool for inflow of alarms which created tickets in remedy.
• Standard ITSM Configuration, SLA Configuration, Email Configuration
• Involved in Developing the Forms, Workflows Building Applications.
• Using the AR Migrator tool to deploy objects from the Development to UAT and UAT to Production

Environment: Remedy ARS 7.1, Midtier 7.1, Approval Server 7.1, Assignment Engine 7.1, CMDB 2.0, Service Desk 7.0.3 Change Management 7.0.3 SLM 7.0.3, Sun Solaris10, Oracle 10g,

Java/J2EE Developer

• Worked directly with user groups in analyzing and specifying business requirements for the design and development of project.
• Suggested and advised clients to tactfully alter workflow of application to increase the efficiency and ease of use.
• Designed and Developed user interfaces using HTML, CSS, JavaScript, jQuery and AJAX.
• Extensively used JavaScript for client side validations.
• Experience with input validation using JavaScript.
• Worked on design of interfaces using web services of external applications.
• Developed application based on SDLC Software Development Life Cycle .
• Created user-friendly GUI interface and Web pages using HTML, JSP.
• Developed UI, which enhanced user efficiency in using the functionality defined after business analysis.
• Designed intuitive responsive web pages using the concept of negative margins and percentages.
• Experience with UI designing for open source CMSs like word press, magneto, joomla etc.
• Designed cross browser compatible web pages.
• Redesigned several web pages with better interface and features.

Environment: HTML, XML, CSS, JavaScript, AJAX, media queries, jQuery.

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