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Critical Thinking and Effective Communication: Enhancing Interpersonal Skills for Success

In today’s fast-paced world, effective communication and critical thinking have become increasingly important skills for both personal and professional success. Critical thinking refers to the ability to analyze situations, gather information, and make sound judgments, while effective communication involves not only conveying ideas clearly but also actively listening and responding to others. These two crucial abilities are intertwined, as critical thinking often mediates information processing, leading to a more comprehensive understanding and ultimately enhancing communication.

The importance of critical thinking and effective communication cannot be overstated, as they are essential in various aspects of life, including problem-solving, decision-making, and relationship-building. Additionally, these skills are indispensable in the workplace, as they contribute to overall productivity and foster a positive and collaborative environment. Developing and nurturing critical thinking and effective communication abilities can significantly improve both personal and professional experiences, leading to increased success in various realms of life.

Key Takeaways

• Critical thinking and effective communication are essential skills for personal and professional success.
• These abilities play a vital role in various aspects of life, including problem-solving, decision-making, and relationship-building.
• Developing and honing critical thinking and communication skills can lead to increased productivity and a more positive, collaborative environment.

Critical Thinking Fundamentals

Skill and knowledge.

Critical thinking is an essential cognitive skill that individuals should cultivate in order to master effective communication. It is the ability to think clearly and rationally, understand the logical connections between ideas, identify and construct arguments, and evaluate information to make better decisions in personal and professional life [1] . A well-developed foundation of knowledge is crucial for critical thinkers, as it enables them to analyze situations, evaluate arguments, and draw, inferences from the information they process.

Analysis and Evidence

A key component of critical thinking is the ability to analyze information, which involves breaking down complex problems or arguments into manageable parts to understand their underlying structure [2] . Analyzing evidence is essential in order to ascertain the validity and credibility of the information, which leads to better decision-making. Critical thinkers must consider factors like the source’s credibility, the existence of potential biases, and any relevant areas of expertise before forming judgments.

Clarity of Thought

Clarity of thought is an integral element of critical thinking and effective communication. Being able to articulate ideas clearly and concisely is crucial for efficient communication [3] . Critical thinkers are skilled at organizing their thoughts and communicating them in a structured manner, which is vital for ensuring the transmission of accurate and relevant information.

In summary, mastering critical thinking fundamentals, including skill and knowledge, analysis of evidence, and clarity of thought, is essential for effective communication. Cultivating these abilities will enable individuals to better navigate their personal and professional lives, fostering stronger, more efficient connections with others.

Importance of Critical Thinking

Workplace and leadership.

Critical thinking is a vital skill for individuals in the workplace, particularly for those in leadership roles. It contributes to effective communication, enabling individuals to articulate their thoughts clearly and understand the perspectives of others. Furthermore, critical thinking allows leaders to make informed decisions by evaluating available information and considering potential consequences. Developing this skill can also empower team members to solve complex problems by exploring alternative solutions and applying rational thinking.

Decisions and Problem-Solving

In both personal and professional contexts, decision-making and problem-solving are crucial aspects of daily life. Critical thinking enables individuals to analyze situations, identify possible options, and weigh the pros and cons of each choice. By employing critical thinking skills, individuals can arrive at well-informed decisions that lead to better outcomes. Moreover, applying these skills can help to identify the root cause of a problem and devise innovative solutions, thereby contributing to overall success and growth.

Confidence and Emotions

Critical thinking plays a significant role in managing one’s emotions and cultivating self-confidence. By engaging in rational and objective thinking, individuals can develop a clearer understanding of their own beliefs and values. This awareness can lead to increased self-assurance and the ability to effectively articulate one’s thoughts and opinions. Additionally, critical thinking can help individuals navigate emotionally-charged situations by promoting logical analysis and appropriate emotional responses. Ultimately, honing critical thinking skills can establish a strong foundation for effective communication and emotional intelligence.

Effective Communication

Effective communication is essential in building strong relationships and achieving desired outcomes. It involves the exchange of thoughts, opinions, and information so that the intended message is received and understood with clarity and purpose. This section will focus on three key aspects of effective communication: Verbal Communication, Nonverbal Communication, and Visual Communication.

Verbal Communication

Verbal communication is the use of spoken or written words to convey messages. It is vital to choose the right words, tone, and structure when engaging in verbal communication. Some elements to consider for effective verbal communication include:

• Being clear and concise: Focus on the main points and avoid unnecessary information.
• Active listening: Give full attention to the speaker and ask questions for clarification.
• Appropriate language: Use language that is easily understood by the audience.
• Emotional intelligence: Understand and manage emotions during communication.

Nonverbal Communication

Nonverbal communication involves gestures, body language, facial expressions, and other visual cues that complement verbal messages. It plays a crucial role in conveying emotions and intentions, and can often have a significant impact on the effectiveness of communication. Some key aspects of nonverbal communication are:

• Eye contact: Maintaining eye contact shows that you are attentive and engaged.
• Posture: Good posture indicates confidence and credibility.
• Gestures and facial expressions: Use appropriate gestures and facial expressions to support your message.
• Proximity: Maintain a comfortable distance from your audience to establish rapport.

Visual Communication

Visual communication involves the use of visual aids such as images, graphs, charts, and diagrams to support or enhance verbal messages. It can help to make complex information more understandable and engaging. To maximize the effectiveness of visual communication, consider the following tips:

• Relevance: Ensure that the visual aids are relevant to the message and audience.
• Simplicity: Keep the design and content simple for easy comprehension.
• Consistency: Use a consistent style, format, and color scheme throughout the presentation.
• Accessibility: Make sure that the visual aids are visible and clear to all audience members.

In conclusion, understanding and implementing verbal, nonverbal, and visual communication skills are essential for effective communication. By combining these elements, individuals can establish strong connections, and successfully relay their messages to others.

Critical Thinking Skills in Communication

Listening and analyzing.

Developing strong listening and analyzing skills is crucial for critical thinking in communication. This involves actively paying attention to what others are saying and sifting through the information to identify key points. Taking a step back to analyze and evaluate messages helps ensure a clear understanding of the topic.

By improving your listening and analyzing abilities, you become more aware of how people communicate their thoughts and ideas. Active listening helps you dig deeper and discover the underlying connections between concepts. This skill enhances your ability to grasp the core meaning and identify any ambiguities or inconsistencies.

Biases and Perspective

Recognizing biases and considering different perspectives are essential components of critical thinking in communication. Everyone has preconceived notions and beliefs that can influence their understanding of information. By being aware of your biases and actively questioning them, you can strengthen your ability to communicate more effectively.

Considering other people’s perspectives allows you to view an issue from multiple angles, eventually leading to a more thorough understanding. Approaching communications with an open and receptive mind gives you a greater ability to relate and empathize with others, which in turn enhances the overall effectiveness of communication.

Problem-Solving and Questions

Critical thinking is intrinsically linked to problem-solving and asking questions. By incorporating these skills into the communication process, you become more adept at identifying issues, formulating solutions, and adapting the way you communicate to different situations.

Asking well-crafted questions helps you uncover valuable insights and points of view that may be hidden or not immediately apparent. Inquiring minds foster a more dynamic and interactive communication; promoting continuous learning, growth, and development.

Ultimately, enhancing your critical thinking skills in communication leads to better understanding, stronger connections, and more effective communication. By combining active listening, awareness of biases and perspectives, and problem-solving through questioning, you can significantly improve your ability to navigate even the most complex communications with confidence and clarity.

Improving Critical Thinking and Communication

Methods and techniques.

One approach to improve critical thinking and communication is by incorporating various methods and techniques into your daily practice. Some of these methods include:

• Asking open-ended questions
• Analyzing information from multiple perspectives
• Employing logical reasoning

By honing these skills, individuals can better navigate the complexities of modern life and develop more effective communication capabilities.

Problem-Solving Skills

Developing problem-solving skills is also essential for enhancing critical thinking and communication. This involves adopting a systematic framework that helps in identifying, analyzing, and addressing problems. A typical problem-solving framework includes:

• Identifying the problem
• Gathering relevant information
• Evaluating possible solutions
• Choosing the best solution
• Implementing the chosen solution
• Assessing the outcome and adjusting accordingly

By mastering this framework, individuals can tackle problems more effectively and communicate their solutions with clarity and confidence.

Staying on Point and Focused

Staying on point and focused is a critical aspect of effective communication. To ensure that your message is concise and clear, it is crucial to:

• Determine the main purpose of your communication
• Consider the needs and expectations of your audience
• Use precise language to convey your thoughts

By maintaining focus throughout your communication, you can improve your ability to think critically and communicate more effectively.

In summary, enhancing one’s critical thinking and communication skills involves adopting various techniques, honing problem-solving skills, and staying focused during communication. By incorporating these practices into daily life, individuals can become more confident, knowledgeable, and capable communicators.

Teaching and Training Critical Thinking

Content and curriculum.

Implementing critical thinking in educational settings requires a well-designed curriculum that challenges learners to think deeply on various topics. To foster critical thinking, the content should comprise of complex problems, real-life situations, and thought-provoking questions. By using this type of content , educators can enable students to analyze, evaluate, and create their own understandings, ultimately improving their ability to communicate effectively.

Instructors and Teachers

The role of instructors and teachers in promoting critical thinking cannot be underestimated. They should be trained and equipped with strategies to stimulate thinking, provoke curiosity, and encourage students to question assumptions. Additionally, they must create a learning environment that supports the development of critical thinking by being patient, open-minded, and accepting of diverse perspectives.

Engaging Conversations

Conversations play a significant role in the development of critical thinking and effective communication skills. Instructors should facilitate engaging discussions, prompt students to explain their reasoning, and ask open-ended questions that promote deeper analysis. By doing so, learners will be able to refine their ideas, understand various viewpoints, and build their argumentation skills, leading to more effective communication overall.

Critical thinking and effective communication are two interrelated skills that significantly contribute to personal and professional success. Through the application of critical thinking , individuals can create well-structured, clear, and impactful messages.

• Clarity of Thought : Critical thinking helps in organizing thoughts logically and coherently. When engaging in communication, this clarity provides a strong foundation for conveying ideas and opinions.
• Active Listening : A crucial aspect of effective communication involves actively listening to the messages from others. This allows for better understanding and consideration of multiple perspectives, strengthening the critical thinking process.
• Concise and Precise Language : Utilizing appropriate language and avoiding unnecessary jargon ensures that the message is easily understood by the target audience.

Individuals who excel in both critical thinking and communication are better equipped to navigate complex situations and collaborate with others to achieve common goals. By continuously honing these skills, one can improve their decision-making abilities and enhance their relationships, both personally and professionally. In a world where effective communication is paramount, mastering critical thinking is essential to ensuring one’s thoughts and ideas are received and understood by others.

Frequently Asked Questions

What are the essential aspects of critical thinking.

Critical thinking involves the ability to analyze, evaluate, and synthesize information in order to make sound decisions and solve problems. Essential aspects of critical thinking include asking better questions , identifying and challenging assumptions, understanding different perspectives, and recognizing biases.

How do communication skills impact problem-solving?

Effective communication skills are crucial in problem-solving, as they facilitate the exchange of information, ideas, and perspectives. Clear and concise communication helps ensure that all team members understand the problem, the proposed solutions, and their roles in the process. Additionally, strong listening skills enable better comprehension of others’ viewpoints and foster collaboration.

How does language influence critical thinking?

Language plays a key role in critical thinking, as it shapes the way we interpret and express information. The choice of words, phrases, and structures can either clarify or obscure meaning. A well-structured communication promotes a better understanding of complex ideas, making it easier for individuals to think critically and apply the concepts to problem-solving.

What strategies can enhance communication in critical thinking?

To enhance communication during critical thinking, individuals should be clear and concise in expressing their thoughts, listen actively to others’ perspectives, and use critical thinking skills to analyze and evaluate the information provided. Encouraging open dialogue, asking probing questions, and being receptive to feedback can also foster a conducive environment for critical thinking.

What are the benefits of critical thinking in communication?

Critical thinking enhances communication by promoting clarity, objectivity, and logical reasoning. When we engage in critical thinking, we question assumptions, consider multiple viewpoints, and evaluate the strength of arguments. As a result, our communication becomes more thoughtful, persuasive, and effective at conveying the intended message .

How do critical thinking skills contribute to effective communication?

Critical thinking skills contribute to effective communication by ensuring that individuals are able to analyze, comprehend, and interpret the information being shared. This allows for more nuanced understanding of complex ideas and helps to present arguments logically and coherently. Additionally, critical thinking skills can aid in identifying any underlying biases or assumptions in the communicated information, thus enhancing overall clarity and effectiveness.

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Problem Solving: Critical Thinking and Communication Skills

• ISBN-10 0801306035
• ISBN-13 978-0801306037
• Publisher Addison-Wesley Longman Ltd
• Publication date January 1, 1991
• Language English
• Dimensions 8.75 x 0.25 x 11 inches
• Print length 113 pages
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Product details

• Publisher ‏ : ‎ Addison-Wesley Longman Ltd (January 1, 1991)
• Language ‏ : ‎ English
• Paperback ‏ : ‎ 113 pages
• ISBN-10 ‏ : ‎ 0801306035
• ISBN-13 ‏ : ‎ 978-0801306037
• Item Weight ‏ : ‎ 9.6 ounces
• Dimensions ‏ : ‎ 8.75 x 0.25 x 11 inches
• #5,983 in Communication Reference (Books)
• #222,739 in Unknown

About the author

Linda w. little.

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Problem-Based Learning (PBL) is a teaching method in which complex real-world problems are used as the vehicle to promote student learning of concepts and principles as opposed to direct presentation of facts and concepts. In addition to course content, PBL can promote the development of critical thinking skills, problem-solving abilities, and communication skills. It can also provide opportunities for working in groups, finding and evaluating research materials, and life-long learning (Duch et al, 2001).

PBL can be incorporated into any learning situation. In the strictest definition of PBL, the approach is used over the entire semester as the primary method of teaching. However, broader definitions and uses range from including PBL in lab and design classes, to using it simply to start a single discussion. PBL can also be used to create assessment items. The main thread connecting these various uses is the real-world problem.

Any subject area can be adapted to PBL with a little creativity. While the core problems will vary among disciplines, there are some characteristics of good PBL problems that transcend fields (Duch, Groh, and Allen, 2001):

• The problem must motivate students to seek out a deeper understanding of concepts.
• The problem should require students to make reasoned decisions and to defend them.
• The problem should incorporate the content objectives in such a way as to connect it to previous courses/knowledge.
• If used for a group project, the problem needs a level of complexity to ensure that the students must work together to solve it.
• If used for a multistage project, the initial steps of the problem should be open-ended and engaging to draw students into the problem.

The problems can come from a variety of sources: newspapers, magazines, journals, books, textbooks, and television/ movies. Some are in such form that they can be used with little editing; however, others need to be rewritten to be of use. The following guidelines from The Power of Problem-Based Learning (Duch et al, 2001) are written for creating PBL problems for a class centered around the method; however, the general ideas can be applied in simpler uses of PBL:

• Choose a central idea, concept, or principle that is always taught in a given course, and then think of a typical end-of-chapter problem, assignment, or homework that is usually assigned to students to help them learn that concept. List the learning objectives that students should meet when they work through the problem.
• Think of a real-world context for the concept under consideration. Develop a storytelling aspect to an end-of-chapter problem, or research an actual case that can be adapted, adding some motivation for students to solve the problem. More complex problems will challenge students to go beyond simple plug-and-chug to solve it. Look at magazines, newspapers, and articles for ideas on the story line. Some PBL practitioners talk to professionals in the field, searching for ideas of realistic applications of the concept being taught.
• What will the first page (or stage) look like? What open-ended questions can be asked? What learning issues will be identified?
• How will the problem be structured?
• How long will the problem be? How many class periods will it take to complete?
• Will students be given information in subsequent pages (or stages) as they work through the problem?
• What resources will the students need?
• What end product will the students produce at the completion of the problem?
• Write a teacher's guide detailing the instructional plans on using the problem in the course. If the course is a medium- to large-size class, a combination of mini-lectures, whole-class discussions, and small group work with regular reporting may be necessary. The teacher's guide can indicate plans or options for cycling through the pages of the problem interspersing the various modes of learning.
• The final step is to identify key resources for students. Students need to learn to identify and utilize learning resources on their own, but it can be helpful if the instructor indicates a few good sources to get them started. Many students will want to limit their research to the Internet, so it will be important to guide them toward the library as well.

The method for distributing a PBL problem falls under three closely related teaching techniques: case studies, role-plays, and simulations. Case studies are presented to students in written form. Role-plays have students improvise scenes based on character descriptions given. Today, simulations often involve computer-based programs. Regardless of which technique is used, the heart of the method remains the same: the real-world problem.

Where can I learn more?

• PBL through the Institute for Transforming Undergraduate Education at the University of Delaware
• Duch, B. J., Groh, S. E, & Allen, D. E. (Eds.). (2001). The power of problem-based learning . Sterling, VA: Stylus.
• Grasha, A. F. (1996). Teaching with style: A practical guide to enhancing learning by understanding teaching and learning styles. Pittsburgh: Alliance Publishers.

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How to master communication in problem solving

May 11, 2023 The path from problem to solution is not linear. In fast-moving, complex times, decision-makers can’t effectively act alone when it comes to solving complicated workplace problems; diverse perspectives and rigorous debate are crucial to determining the best steps to take. What’s missing in many companies is the use of “contributory dissent,” or the capabilities required to engage in healthy if divergent discussions about critical business problems, write Ben Fletcher , Chris Hartley , Rupert Hoskin , and Dana Maor  in a recent article . Contributory dissent allows individuals and groups to air their differences in a way that moves the discussion toward a positive outcome and doesn’t undermine leadership or group cohesion. Check out these insights to learn how to establish cultures and structures where individuals and teams feel free to bring innovative—and often better—alternative solutions to the table, and dive into the best ways to master communication in problem solving.

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How to build critical thinking skills for better decision-making

It’s simple in theory, but tougher in practice – here are five tips to get you started.

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Have you heard the riddle about two coins that equal thirty cents, but one of them is not a nickel? What about the one where a surgeon says they can’t operate on their own son?

Those brain teasers tap into your critical thinking skills. But your ability to think critically isn’t just helpful for solving those random puzzles – it plays a big role in your career. 

An impressive 81% of employers say critical thinking carries a lot of weight when they’re evaluating job candidates. It ranks as the top competency companies consider when hiring recent graduates (even ahead of communication ). Plus, once you’re hired, several studies show that critical thinking skills are highly correlated with better job performance.

So what exactly are critical thinking skills? And even more importantly, how do you build and improve them? 

What is critical thinking?

Critical thinking is the ability to evaluate facts and information, remain objective, and make a sound decision about how to move forward.

Does that sound like how you approach every decision or problem? Not so fast. Critical thinking seems simple in theory but is much tougher in practice, which helps explain why 65% of employers say their organization has a need for more critical thinking. 

In reality, critical thinking doesn’t come naturally to a lot of us. In order to do it well, you need to:

• Remain open-minded and inquisitive, rather than relying on assumptions or jumping to conclusions
• Ask questions and dig deep, rather than accepting information at face value
• Keep your own biases and perceptions in check to stay as objective as possible
• Rely on your emotional intelligence to fill in the blanks and gain a more well-rounded understanding of a situation

So, critical thinking isn’t just being intelligent or analytical. In many ways, it requires you to step outside of yourself, let go of your own preconceived notions, and approach a problem or situation with curiosity and fairness.

It’s a challenge, but it’s well worth it. Critical thinking skills will help you connect ideas, make reasonable decisions, and solve complex problems.

7 critical thinking skills to help you dig deeper

Critical thinking is often labeled as a skill itself (you’ll see it bulleted as a desired trait in a variety of job descriptions). But it’s better to think of critical thinking less as a distinct skill and more as a collection or category of skills. 

To think critically, you’ll need to tap into a bunch of your other soft skills. Here are seven of the most important. 

Open-mindedness

It’s important to kick off the critical thinking process with the idea that anything is possible. The more you’re able to set aside your own suspicions, beliefs, and agenda, the better prepared you are to approach the situation with the level of inquisitiveness you need. 

That means not closing yourself off to any possibilities and allowing yourself the space to pull on every thread – yes, even the ones that seem totally implausible.

As Christopher Dwyer, Ph.D. writes in a piece for Psychology Today , “Even if an idea appears foolish, sometimes its consideration can lead to an intelligent, critically considered conclusion.” He goes on to compare the critical thinking process to brainstorming . Sometimes the “bad” ideas are what lay the foundation for the good ones. 

Open-mindedness is challenging because it requires more effort and mental bandwidth than sticking with your own perceptions. Approaching problems or situations with true impartiality often means:

• Practicing self-regulation : Giving yourself a pause between when you feel something and when you actually react or take action.
• Challenging your own biases: Acknowledging your biases and seeking feedback are two powerful ways to get a broader understanding. 

Critical thinking example

In a team meeting, your boss mentioned that your company newsletter signups have been decreasing and she wants to figure out why.

At first, you feel offended and defensive – it feels like she’s blaming you for the dip in subscribers. You recognize and rationalize that emotion before thinking about potential causes. You have a hunch about what’s happening, but you will explore all possibilities and contributions from your team members.

Observation

Observation is, of course, your ability to notice and process the details all around you (even the subtle or seemingly inconsequential ones). Critical thinking demands that you’re flexible and willing to go beyond surface-level information, and solid observation skills help you do that.

Your observations help you pick up on clues from a variety of sources and experiences, all of which help you draw a final conclusion. After all, sometimes it’s the most minuscule realization that leads you to the strongest conclusion.

Over the next week or so, you keep a close eye on your company’s website and newsletter analytics to see if numbers are in fact declining or if your boss’s concerns were just a fluke. 

Critical thinking hinges on objectivity. And, to be objective, you need to base your judgments on the facts – which you collect through research. You’ll lean on your research skills to gather as much information as possible that’s relevant to your problem or situation. 

Keep in mind that this isn’t just about the quantity of information – quality matters too. You want to find data and details from a variety of trusted sources to drill past the surface and build a deeper understanding of what’s happening. 

You dig into your email and website analytics to identify trends in bounce rates, time on page, conversions, and more. You also review recent newsletters and email promotions to understand what customers have received, look through current customer feedback, and connect with your customer support team to learn what they’re hearing in their conversations with customers.

The critical thinking process is sort of like a treasure hunt – you’ll find some nuggets that are fundamental for your final conclusion and some that might be interesting but aren’t pertinent to the problem at hand.

That’s why you need analytical skills. They’re what help you separate the wheat from the chaff, prioritize information, identify trends or themes, and draw conclusions based on the most relevant and influential facts. 

It’s easy to confuse analytical thinking with critical thinking itself, and it’s true there is a lot of overlap between the two. But analytical thinking is just a piece of critical thinking. It focuses strictly on the facts and data, while critical thinking incorporates other factors like emotions, opinions, and experiences. 

As you analyze your research, you notice that one specific webpage has contributed to a significant decline in newsletter signups. While all of the other sources have stayed fairly steady with regard to conversions, that one has sharply decreased.

You decide to move on from your other hypotheses about newsletter quality and dig deeper into the analytics. 

One of the traps of critical thinking is that it’s easy to feel like you’re never done. There’s always more information you could collect and more rabbit holes you could fall down.

But at some point, you need to accept that you’ve done your due diligence and make a decision about how to move forward. That’s where inference comes in. It’s your ability to look at the evidence and facts available to you and draw an informed conclusion based on those. 

When you’re so focused on staying objective and pursuing all possibilities, inference can feel like the antithesis of critical thinking. But ultimately, it’s your inference skills that allow you to move out of the thinking process and onto the action steps. 

You dig deeper into the analytics for the page that hasn’t been converting and notice that the sharp drop-off happened around the same time you switched email providers.

After looking more into the backend, you realize that the signup form on that page isn’t correctly connected to your newsletter platform. It seems like anybody who has signed up on that page hasn’t been fed to your email list. 

Communication

3 ways to improve your communication skills at work

If and when you identify a solution or answer, you can’t keep it close to the vest. You’ll need to use your communication skills to share your findings with the relevant stakeholders – like your boss, team members, or anybody who needs to be involved in the next steps.

Your analysis skills will come in handy here too, as they’ll help you determine what information other people need to know so you can avoid bogging them down with unnecessary details. 

In your next team meeting, you pull up the analytics and show your team the sharp drop-off as well as the missing connection between that page and your email platform. You ask the web team to reinstall and double-check that connection and you also ask a member of the marketing team to draft an apology email to the subscribers who were missed. 

Problem-solving

Critical thinking and problem-solving are two more terms that are frequently confused. After all, when you think critically, you’re often doing so with the objective of solving a problem.

The best way to understand how problem-solving and critical thinking differ is to think of problem-solving as much more narrow. You’re focused on finding a solution.

In contrast, you can use critical thinking for a variety of use cases beyond solving a problem – like answering questions or identifying opportunities for improvement. Even so, within the critical thinking process, you’ll flex your problem-solving skills when it comes time to take action. 

Once the fix is implemented, you monitor the analytics to see if subscribers continue to increase. If not (or if they increase at a slower rate than you anticipated), you’ll roll out some other tests like changing the CTA language or the placement of the subscribe form on the page.

5 ways to improve your critical thinking skills

Beyond the buzzwords: Why interpersonal skills matter at work

Think critically about critical thinking and you’ll quickly realize that it’s not as instinctive as you’d like it to be. Fortunately, your critical thinking skills are learned competencies and not inherent gifts – and that means you can improve them. Here’s how:

• Practice active listening: Active listening helps you process and understand what other people share. That’s crucial as you aim to be open-minded and inquisitive.
• Ask open-ended questions: If your critical thinking process involves collecting feedback and opinions from others, ask open-ended questions (meaning, questions that can’t be answered with “yes” or “no”). Doing so will give you more valuable information and also prevent your own biases from influencing people’s input.
• Scrutinize your sources: Figuring out what to trust and prioritize is crucial for critical thinking. Boosting your media literacy and asking more questions will help you be more discerning about what to factor in. It’s hard to strike a balance between skepticism and open-mindedness, but approaching information with questions (rather than unquestioning trust) will help you draw better conclusions. 
• Play a game: Remember those riddles we mentioned at the beginning? As trivial as they might seem, games and exercises like those can help you boost your critical thinking skills. There are plenty of critical thinking exercises you can do individually or as a team . 
• Give yourself time: Research shows that rushed decisions are often regrettable ones. That’s likely because critical thinking takes time – you can’t do it under the wire. So, for big decisions or hairy problems, give yourself enough time and breathing room to work through the process. It’s hard enough to think critically without a countdown ticking in your brain. 

Critical thinking really is critical

The ability to think critically is important, but it doesn’t come naturally to most of us. It’s just easier to stick with biases, assumptions, and surface-level information. 

But that route often leads you to rash judgments, shaky conclusions, and disappointing decisions. So here’s a conclusion we can draw without any more noodling: Even if it is more demanding on your mental resources, critical thinking is well worth the effort.

Advice, stories, and expertise about work life today.

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• Published: 11 January 2023

The effectiveness of collaborative problem solving in promoting students’ critical thinking: A meta-analysis based on empirical literature

• Enwei Xu   ORCID: orcid.org/0000-0001-6424-8169 1 ,
• Wei Wang 1 &
• Qingxia Wang 1  

Humanities and Social Sciences Communications volume  10 , Article number:  16 ( 2023 ) Cite this article

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Collaborative problem-solving has been widely embraced in the classroom instruction of critical thinking, which is regarded as the core of curriculum reform based on key competencies in the field of education as well as a key competence for learners in the 21st century. However, the effectiveness of collaborative problem-solving in promoting students’ critical thinking remains uncertain. This current research presents the major findings of a meta-analysis of 36 pieces of the literature revealed in worldwide educational periodicals during the 21st century to identify the effectiveness of collaborative problem-solving in promoting students’ critical thinking and to determine, based on evidence, whether and to what extent collaborative problem solving can result in a rise or decrease in critical thinking. The findings show that (1) collaborative problem solving is an effective teaching approach to foster students’ critical thinking, with a significant overall effect size (ES = 0.82, z  = 12.78, P  < 0.01, 95% CI [0.69, 0.95]); (2) in respect to the dimensions of critical thinking, collaborative problem solving can significantly and successfully enhance students’ attitudinal tendencies (ES = 1.17, z  = 7.62, P  < 0.01, 95% CI[0.87, 1.47]); nevertheless, it falls short in terms of improving students’ cognitive skills, having only an upper-middle impact (ES = 0.70, z  = 11.55, P  < 0.01, 95% CI[0.58, 0.82]); and (3) the teaching type (chi 2  = 7.20, P  < 0.05), intervention duration (chi 2  = 12.18, P  < 0.01), subject area (chi 2  = 13.36, P  < 0.05), group size (chi 2  = 8.77, P  < 0.05), and learning scaffold (chi 2  = 9.03, P  < 0.01) all have an impact on critical thinking, and they can be viewed as important moderating factors that affect how critical thinking develops. On the basis of these results, recommendations are made for further study and instruction to better support students’ critical thinking in the context of collaborative problem-solving.

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Introduction.

Although critical thinking has a long history in research, the concept of critical thinking, which is regarded as an essential competence for learners in the 21st century, has recently attracted more attention from researchers and teaching practitioners (National Research Council, 2012 ). Critical thinking should be the core of curriculum reform based on key competencies in the field of education (Peng and Deng, 2017 ) because students with critical thinking can not only understand the meaning of knowledge but also effectively solve practical problems in real life even after knowledge is forgotten (Kek and Huijser, 2011 ). The definition of critical thinking is not universal (Ennis, 1989 ; Castle, 2009 ; Niu et al., 2013 ). In general, the definition of critical thinking is a self-aware and self-regulated thought process (Facione, 1990 ; Niu et al., 2013 ). It refers to the cognitive skills needed to interpret, analyze, synthesize, reason, and evaluate information as well as the attitudinal tendency to apply these abilities (Halpern, 2001 ). The view that critical thinking can be taught and learned through curriculum teaching has been widely supported by many researchers (e.g., Kuncel, 2011 ; Leng and Lu, 2020 ), leading to educators’ efforts to foster it among students. In the field of teaching practice, there are three types of courses for teaching critical thinking (Ennis, 1989 ). The first is an independent curriculum in which critical thinking is taught and cultivated without involving the knowledge of specific disciplines; the second is an integrated curriculum in which critical thinking is integrated into the teaching of other disciplines as a clear teaching goal; and the third is a mixed curriculum in which critical thinking is taught in parallel to the teaching of other disciplines for mixed teaching training. Furthermore, numerous measuring tools have been developed by researchers and educators to measure critical thinking in the context of teaching practice. These include standardized measurement tools, such as WGCTA, CCTST, CCTT, and CCTDI, which have been verified by repeated experiments and are considered effective and reliable by international scholars (Facione and Facione, 1992 ). In short, descriptions of critical thinking, including its two dimensions of attitudinal tendency and cognitive skills, different types of teaching courses, and standardized measurement tools provide a complex normative framework for understanding, teaching, and evaluating critical thinking.

Cultivating critical thinking in curriculum teaching can start with a problem, and one of the most popular critical thinking instructional approaches is problem-based learning (Liu et al., 2020 ). Duch et al. ( 2001 ) noted that problem-based learning in group collaboration is progressive active learning, which can improve students’ critical thinking and problem-solving skills. Collaborative problem-solving is the organic integration of collaborative learning and problem-based learning, which takes learners as the center of the learning process and uses problems with poor structure in real-world situations as the starting point for the learning process (Liang et al., 2017 ). Students learn the knowledge needed to solve problems in a collaborative group, reach a consensus on problems in the field, and form solutions through social cooperation methods, such as dialogue, interpretation, questioning, debate, negotiation, and reflection, thus promoting the development of learners’ domain knowledge and critical thinking (Cindy, 2004 ; Liang et al., 2017 ).

Collaborative problem-solving has been widely used in the teaching practice of critical thinking, and several studies have attempted to conduct a systematic review and meta-analysis of the empirical literature on critical thinking from various perspectives. However, little attention has been paid to the impact of collaborative problem-solving on critical thinking. Therefore, the best approach for developing and enhancing critical thinking throughout collaborative problem-solving is to examine how to implement critical thinking instruction; however, this issue is still unexplored, which means that many teachers are incapable of better instructing critical thinking (Leng and Lu, 2020 ; Niu et al., 2013 ). For example, Huber ( 2016 ) provided the meta-analysis findings of 71 publications on gaining critical thinking over various time frames in college with the aim of determining whether critical thinking was truly teachable. These authors found that learners significantly improve their critical thinking while in college and that critical thinking differs with factors such as teaching strategies, intervention duration, subject area, and teaching type. The usefulness of collaborative problem-solving in fostering students’ critical thinking, however, was not determined by this study, nor did it reveal whether there existed significant variations among the different elements. A meta-analysis of 31 pieces of educational literature was conducted by Liu et al. ( 2020 ) to assess the impact of problem-solving on college students’ critical thinking. These authors found that problem-solving could promote the development of critical thinking among college students and proposed establishing a reasonable group structure for problem-solving in a follow-up study to improve students’ critical thinking. Additionally, previous empirical studies have reached inconclusive and even contradictory conclusions about whether and to what extent collaborative problem-solving increases or decreases critical thinking levels. As an illustration, Yang et al. ( 2008 ) carried out an experiment on the integrated curriculum teaching of college students based on a web bulletin board with the goal of fostering participants’ critical thinking in the context of collaborative problem-solving. These authors’ research revealed that through sharing, debating, examining, and reflecting on various experiences and ideas, collaborative problem-solving can considerably enhance students’ critical thinking in real-life problem situations. In contrast, collaborative problem-solving had a positive impact on learners’ interaction and could improve learning interest and motivation but could not significantly improve students’ critical thinking when compared to traditional classroom teaching, according to research by Naber and Wyatt ( 2014 ) and Sendag and Odabasi ( 2009 ) on undergraduate and high school students, respectively.

The above studies show that there is inconsistency regarding the effectiveness of collaborative problem-solving in promoting students’ critical thinking. Therefore, it is essential to conduct a thorough and trustworthy review to detect and decide whether and to what degree collaborative problem-solving can result in a rise or decrease in critical thinking. Meta-analysis is a quantitative analysis approach that is utilized to examine quantitative data from various separate studies that are all focused on the same research topic. This approach characterizes the effectiveness of its impact by averaging the effect sizes of numerous qualitative studies in an effort to reduce the uncertainty brought on by independent research and produce more conclusive findings (Lipsey and Wilson, 2001 ).

This paper used a meta-analytic approach and carried out a meta-analysis to examine the effectiveness of collaborative problem-solving in promoting students’ critical thinking in order to make a contribution to both research and practice. The following research questions were addressed by this meta-analysis:

What is the overall effect size of collaborative problem-solving in promoting students’ critical thinking and its impact on the two dimensions of critical thinking (i.e., attitudinal tendency and cognitive skills)?

How are the disparities between the study conclusions impacted by various moderating variables if the impacts of various experimental designs in the included studies are heterogeneous?

This research followed the strict procedures (e.g., database searching, identification, screening, eligibility, merging, duplicate removal, and analysis of included studies) of Cooper’s ( 2010 ) proposed meta-analysis approach for examining quantitative data from various separate studies that are all focused on the same research topic. The relevant empirical research that appeared in worldwide educational periodicals within the 21st century was subjected to this meta-analysis using Rev-Man 5.4. The consistency of the data extracted separately by two researchers was tested using Cohen’s kappa coefficient, and a publication bias test and a heterogeneity test were run on the sample data to ascertain the quality of this meta-analysis.

Data sources and search strategies

There were three stages to the data collection process for this meta-analysis, as shown in Fig. 1 , which shows the number of articles included and eliminated during the selection process based on the statement and study eligibility criteria.

This flowchart shows the number of records identified, included and excluded in the article.

First, the databases used to systematically search for relevant articles were the journal papers of the Web of Science Core Collection and the Chinese Core source journal, as well as the Chinese Social Science Citation Index (CSSCI) source journal papers included in CNKI. These databases were selected because they are credible platforms that are sources of scholarly and peer-reviewed information with advanced search tools and contain literature relevant to the subject of our topic from reliable researchers and experts. The search string with the Boolean operator used in the Web of Science was “TS = (((“critical thinking” or “ct” and “pretest” or “posttest”) or (“critical thinking” or “ct” and “control group” or “quasi experiment” or “experiment”)) and (“collaboration” or “collaborative learning” or “CSCL”) and (“problem solving” or “problem-based learning” or “PBL”))”. The research area was “Education Educational Research”, and the search period was “January 1, 2000, to December 30, 2021”. A total of 412 papers were obtained. The search string with the Boolean operator used in the CNKI was “SU = (‘critical thinking’*‘collaboration’ + ‘critical thinking’*‘collaborative learning’ + ‘critical thinking’*‘CSCL’ + ‘critical thinking’*‘problem solving’ + ‘critical thinking’*‘problem-based learning’ + ‘critical thinking’*‘PBL’ + ‘critical thinking’*‘problem oriented’) AND FT = (‘experiment’ + ‘quasi experiment’ + ‘pretest’ + ‘posttest’ + ‘empirical study’)” (translated into Chinese when searching). A total of 56 studies were found throughout the search period of “January 2000 to December 2021”. From the databases, all duplicates and retractions were eliminated before exporting the references into Endnote, a program for managing bibliographic references. In all, 466 studies were found.

Second, the studies that matched the inclusion and exclusion criteria for the meta-analysis were chosen by two researchers after they had reviewed the abstracts and titles of the gathered articles, yielding a total of 126 studies.

Third, two researchers thoroughly reviewed each included article’s whole text in accordance with the inclusion and exclusion criteria. Meanwhile, a snowball search was performed using the references and citations of the included articles to ensure complete coverage of the articles. Ultimately, 36 articles were kept.

Two researchers worked together to carry out this entire process, and a consensus rate of almost 94.7% was reached after discussion and negotiation to clarify any emerging differences.

Eligibility criteria

Since not all the retrieved studies matched the criteria for this meta-analysis, eligibility criteria for both inclusion and exclusion were developed as follows:

The publication language of the included studies was limited to English and Chinese, and the full text could be obtained. Articles that did not meet the publication language and articles not published between 2000 and 2021 were excluded.

The research design of the included studies must be empirical and quantitative studies that can assess the effect of collaborative problem-solving on the development of critical thinking. Articles that could not identify the causal mechanisms by which collaborative problem-solving affects critical thinking, such as review articles and theoretical articles, were excluded.

The research method of the included studies must feature a randomized control experiment or a quasi-experiment, or a natural experiment, which have a higher degree of internal validity with strong experimental designs and can all plausibly provide evidence that critical thinking and collaborative problem-solving are causally related. Articles with non-experimental research methods, such as purely correlational or observational studies, were excluded.

The participants of the included studies were only students in school, including K-12 students and college students. Articles in which the participants were non-school students, such as social workers or adult learners, were excluded.

The research results of the included studies must mention definite signs that may be utilized to gauge critical thinking’s impact (e.g., sample size, mean value, or standard deviation). Articles that lacked specific measurement indicators for critical thinking and could not calculate the effect size were excluded.

Data coding design

In order to perform a meta-analysis, it is necessary to collect the most important information from the articles, codify that information’s properties, and convert descriptive data into quantitative data. Therefore, this study designed a data coding template (see Table 1 ). Ultimately, 16 coding fields were retained.

The designed data-coding template consisted of three pieces of information. Basic information about the papers was included in the descriptive information: the publishing year, author, serial number, and title of the paper.

The variable information for the experimental design had three variables: the independent variable (instruction method), the dependent variable (critical thinking), and the moderating variable (learning stage, teaching type, intervention duration, learning scaffold, group size, measuring tool, and subject area). Depending on the topic of this study, the intervention strategy, as the independent variable, was coded into collaborative and non-collaborative problem-solving. The dependent variable, critical thinking, was coded as a cognitive skill and an attitudinal tendency. And seven moderating variables were created by grouping and combining the experimental design variables discovered within the 36 studies (see Table 1 ), where learning stages were encoded as higher education, high school, middle school, and primary school or lower; teaching types were encoded as mixed courses, integrated courses, and independent courses; intervention durations were encoded as 0–1 weeks, 1–4 weeks, 4–12 weeks, and more than 12 weeks; group sizes were encoded as 2–3 persons, 4–6 persons, 7–10 persons, and more than 10 persons; learning scaffolds were encoded as teacher-supported learning scaffold, technique-supported learning scaffold, and resource-supported learning scaffold; measuring tools were encoded as standardized measurement tools (e.g., WGCTA, CCTT, CCTST, and CCTDI) and self-adapting measurement tools (e.g., modified or made by researchers); and subject areas were encoded according to the specific subjects used in the 36 included studies.

The data information contained three metrics for measuring critical thinking: sample size, average value, and standard deviation. It is vital to remember that studies with various experimental designs frequently adopt various formulas to determine the effect size. And this paper used Morris’ proposed standardized mean difference (SMD) calculation formula ( 2008 , p. 369; see Supplementary Table S3 ).

Procedure for extracting and coding data

According to the data coding template (see Table 1 ), the 36 papers’ information was retrieved by two researchers, who then entered them into Excel (see Supplementary Table S1 ). The results of each study were extracted separately in the data extraction procedure if an article contained numerous studies on critical thinking, or if a study assessed different critical thinking dimensions. For instance, Tiwari et al. ( 2010 ) used four time points, which were viewed as numerous different studies, to examine the outcomes of critical thinking, and Chen ( 2013 ) included the two outcome variables of attitudinal tendency and cognitive skills, which were regarded as two studies. After discussion and negotiation during data extraction, the two researchers’ consistency test coefficients were roughly 93.27%. Supplementary Table S2 details the key characteristics of the 36 included articles with 79 effect quantities, including descriptive information (e.g., the publishing year, author, serial number, and title of the paper), variable information (e.g., independent variables, dependent variables, and moderating variables), and data information (e.g., mean values, standard deviations, and sample size). Following that, testing for publication bias and heterogeneity was done on the sample data using the Rev-Man 5.4 software, and then the test results were used to conduct a meta-analysis.

Publication bias test

When the sample of studies included in a meta-analysis does not accurately reflect the general status of research on the relevant subject, publication bias is said to be exhibited in this research. The reliability and accuracy of the meta-analysis may be impacted by publication bias. Due to this, the meta-analysis needs to check the sample data for publication bias (Stewart et al., 2006 ). A popular method to check for publication bias is the funnel plot; and it is unlikely that there will be publishing bias when the data are equally dispersed on either side of the average effect size and targeted within the higher region. The data are equally dispersed within the higher portion of the efficient zone, consistent with the funnel plot connected with this analysis (see Fig. 2 ), indicating that publication bias is unlikely in this situation.

This funnel plot shows the result of publication bias of 79 effect quantities across 36 studies.

Heterogeneity test

To select the appropriate effect models for the meta-analysis, one might use the results of a heterogeneity test on the data effect sizes. In a meta-analysis, it is common practice to gauge the degree of data heterogeneity using the I 2 value, and I 2  ≥ 50% is typically understood to denote medium-high heterogeneity, which calls for the adoption of a random effect model; if not, a fixed effect model ought to be applied (Lipsey and Wilson, 2001 ). The findings of the heterogeneity test in this paper (see Table 2 ) revealed that I 2 was 86% and displayed significant heterogeneity ( P  < 0.01). To ensure accuracy and reliability, the overall effect size ought to be calculated utilizing the random effect model.

The analysis of the overall effect size

This meta-analysis utilized a random effect model to examine 79 effect quantities from 36 studies after eliminating heterogeneity. In accordance with Cohen’s criterion (Cohen, 1992 ), it is abundantly clear from the analysis results, which are shown in the forest plot of the overall effect (see Fig. 3 ), that the cumulative impact size of cooperative problem-solving is 0.82, which is statistically significant ( z  = 12.78, P  < 0.01, 95% CI [0.69, 0.95]), and can encourage learners to practice critical thinking.

This forest plot shows the analysis result of the overall effect size across 36 studies.

In addition, this study examined two distinct dimensions of critical thinking to better understand the precise contributions that collaborative problem-solving makes to the growth of critical thinking. The findings (see Table 3 ) indicate that collaborative problem-solving improves cognitive skills (ES = 0.70) and attitudinal tendency (ES = 1.17), with significant intergroup differences (chi 2  = 7.95, P  < 0.01). Although collaborative problem-solving improves both dimensions of critical thinking, it is essential to point out that the improvements in students’ attitudinal tendency are much more pronounced and have a significant comprehensive effect (ES = 1.17, z  = 7.62, P  < 0.01, 95% CI [0.87, 1.47]), whereas gains in learners’ cognitive skill are slightly improved and are just above average. (ES = 0.70, z  = 11.55, P  < 0.01, 95% CI [0.58, 0.82]).

The analysis of moderator effect size

The whole forest plot’s 79 effect quantities underwent a two-tailed test, which revealed significant heterogeneity ( I 2  = 86%, z  = 12.78, P  < 0.01), indicating differences between various effect sizes that may have been influenced by moderating factors other than sampling error. Therefore, exploring possible moderating factors that might produce considerable heterogeneity was done using subgroup analysis, such as the learning stage, learning scaffold, teaching type, group size, duration of the intervention, measuring tool, and the subject area included in the 36 experimental designs, in order to further explore the key factors that influence critical thinking. The findings (see Table 4 ) indicate that various moderating factors have advantageous effects on critical thinking. In this situation, the subject area (chi 2  = 13.36, P  < 0.05), group size (chi 2  = 8.77, P  < 0.05), intervention duration (chi 2  = 12.18, P  < 0.01), learning scaffold (chi 2  = 9.03, P  < 0.01), and teaching type (chi 2  = 7.20, P  < 0.05) are all significant moderators that can be applied to support the cultivation of critical thinking. However, since the learning stage and the measuring tools did not significantly differ among intergroup (chi 2  = 3.15, P  = 0.21 > 0.05, and chi 2  = 0.08, P  = 0.78 > 0.05), we are unable to explain why these two factors are crucial in supporting the cultivation of critical thinking in the context of collaborative problem-solving. These are the precise outcomes, as follows:

Various learning stages influenced critical thinking positively, without significant intergroup differences (chi 2  = 3.15, P  = 0.21 > 0.05). High school was first on the list of effect sizes (ES = 1.36, P  < 0.01), then higher education (ES = 0.78, P  < 0.01), and middle school (ES = 0.73, P  < 0.01). These results show that, despite the learning stage’s beneficial influence on cultivating learners’ critical thinking, we are unable to explain why it is essential for cultivating critical thinking in the context of collaborative problem-solving.

Different teaching types had varying degrees of positive impact on critical thinking, with significant intergroup differences (chi 2  = 7.20, P  < 0.05). The effect size was ranked as follows: mixed courses (ES = 1.34, P  < 0.01), integrated courses (ES = 0.81, P  < 0.01), and independent courses (ES = 0.27, P  < 0.01). These results indicate that the most effective approach to cultivate critical thinking utilizing collaborative problem solving is through the teaching type of mixed courses.

Various intervention durations significantly improved critical thinking, and there were significant intergroup differences (chi 2  = 12.18, P  < 0.01). The effect sizes related to this variable showed a tendency to increase with longer intervention durations. The improvement in critical thinking reached a significant level (ES = 0.85, P  < 0.01) after more than 12 weeks of training. These findings indicate that the intervention duration and critical thinking’s impact are positively correlated, with a longer intervention duration having a greater effect.

Different learning scaffolds influenced critical thinking positively, with significant intergroup differences (chi 2  = 9.03, P  < 0.01). The resource-supported learning scaffold (ES = 0.69, P  < 0.01) acquired a medium-to-higher level of impact, the technique-supported learning scaffold (ES = 0.63, P  < 0.01) also attained a medium-to-higher level of impact, and the teacher-supported learning scaffold (ES = 0.92, P  < 0.01) displayed a high level of significant impact. These results show that the learning scaffold with teacher support has the greatest impact on cultivating critical thinking.

Various group sizes influenced critical thinking positively, and the intergroup differences were statistically significant (chi 2  = 8.77, P  < 0.05). Critical thinking showed a general declining trend with increasing group size. The overall effect size of 2–3 people in this situation was the biggest (ES = 0.99, P  < 0.01), and when the group size was greater than 7 people, the improvement in critical thinking was at the lower-middle level (ES < 0.5, P  < 0.01). These results show that the impact on critical thinking is positively connected with group size, and as group size grows, so does the overall impact.

Various measuring tools influenced critical thinking positively, with significant intergroup differences (chi 2  = 0.08, P  = 0.78 > 0.05). In this situation, the self-adapting measurement tools obtained an upper-medium level of effect (ES = 0.78), whereas the complete effect size of the standardized measurement tools was the largest, achieving a significant level of effect (ES = 0.84, P  < 0.01). These results show that, despite the beneficial influence of the measuring tool on cultivating critical thinking, we are unable to explain why it is crucial in fostering the growth of critical thinking by utilizing the approach of collaborative problem-solving.

Different subject areas had a greater impact on critical thinking, and the intergroup differences were statistically significant (chi 2  = 13.36, P  < 0.05). Mathematics had the greatest overall impact, achieving a significant level of effect (ES = 1.68, P  < 0.01), followed by science (ES = 1.25, P  < 0.01) and medical science (ES = 0.87, P  < 0.01), both of which also achieved a significant level of effect. Programming technology was the least effective (ES = 0.39, P  < 0.01), only having a medium-low degree of effect compared to education (ES = 0.72, P  < 0.01) and other fields (such as language, art, and social sciences) (ES = 0.58, P  < 0.01). These results suggest that scientific fields (e.g., mathematics, science) may be the most effective subject areas for cultivating critical thinking utilizing the approach of collaborative problem-solving.

The effectiveness of collaborative problem solving with regard to teaching critical thinking

According to this meta-analysis, using collaborative problem-solving as an intervention strategy in critical thinking teaching has a considerable amount of impact on cultivating learners’ critical thinking as a whole and has a favorable promotional effect on the two dimensions of critical thinking. According to certain studies, collaborative problem solving, the most frequently used critical thinking teaching strategy in curriculum instruction can considerably enhance students’ critical thinking (e.g., Liang et al., 2017 ; Liu et al., 2020 ; Cindy, 2004 ). This meta-analysis provides convergent data support for the above research views. Thus, the findings of this meta-analysis not only effectively address the first research query regarding the overall effect of cultivating critical thinking and its impact on the two dimensions of critical thinking (i.e., attitudinal tendency and cognitive skills) utilizing the approach of collaborative problem-solving, but also enhance our confidence in cultivating critical thinking by using collaborative problem-solving intervention approach in the context of classroom teaching.

Furthermore, the associated improvements in attitudinal tendency are much stronger, but the corresponding improvements in cognitive skill are only marginally better. According to certain studies, cognitive skill differs from the attitudinal tendency in classroom instruction; the cultivation and development of the former as a key ability is a process of gradual accumulation, while the latter as an attitude is affected by the context of the teaching situation (e.g., a novel and exciting teaching approach, challenging and rewarding tasks) (Halpern, 2001 ; Wei and Hong, 2022 ). Collaborative problem-solving as a teaching approach is exciting and interesting, as well as rewarding and challenging; because it takes the learners as the focus and examines problems with poor structure in real situations, and it can inspire students to fully realize their potential for problem-solving, which will significantly improve their attitudinal tendency toward solving problems (Liu et al., 2020 ). Similar to how collaborative problem-solving influences attitudinal tendency, attitudinal tendency impacts cognitive skill when attempting to solve a problem (Liu et al., 2020 ; Zhang et al., 2022 ), and stronger attitudinal tendencies are associated with improved learning achievement and cognitive ability in students (Sison, 2008 ; Zhang et al., 2022 ). It can be seen that the two specific dimensions of critical thinking as well as critical thinking as a whole are affected by collaborative problem-solving, and this study illuminates the nuanced links between cognitive skills and attitudinal tendencies with regard to these two dimensions of critical thinking. To fully develop students’ capacity for critical thinking, future empirical research should pay closer attention to cognitive skills.

The moderating effects of collaborative problem solving with regard to teaching critical thinking

In order to further explore the key factors that influence critical thinking, exploring possible moderating effects that might produce considerable heterogeneity was done using subgroup analysis. The findings show that the moderating factors, such as the teaching type, learning stage, group size, learning scaffold, duration of the intervention, measuring tool, and the subject area included in the 36 experimental designs, could all support the cultivation of collaborative problem-solving in critical thinking. Among them, the effect size differences between the learning stage and measuring tool are not significant, which does not explain why these two factors are crucial in supporting the cultivation of critical thinking utilizing the approach of collaborative problem-solving.

In terms of the learning stage, various learning stages influenced critical thinking positively without significant intergroup differences, indicating that we are unable to explain why it is crucial in fostering the growth of critical thinking.

Although high education accounts for 70.89% of all empirical studies performed by researchers, high school may be the appropriate learning stage to foster students’ critical thinking by utilizing the approach of collaborative problem-solving since it has the largest overall effect size. This phenomenon may be related to student’s cognitive development, which needs to be further studied in follow-up research.

With regard to teaching type, mixed course teaching may be the best teaching method to cultivate students’ critical thinking. Relevant studies have shown that in the actual teaching process if students are trained in thinking methods alone, the methods they learn are isolated and divorced from subject knowledge, which is not conducive to their transfer of thinking methods; therefore, if students’ thinking is trained only in subject teaching without systematic method training, it is challenging to apply to real-world circumstances (Ruggiero, 2012 ; Hu and Liu, 2015 ). Teaching critical thinking as mixed course teaching in parallel to other subject teachings can achieve the best effect on learners’ critical thinking, and explicit critical thinking instruction is more effective than less explicit critical thinking instruction (Bensley and Spero, 2014 ).

In terms of the intervention duration, with longer intervention times, the overall effect size shows an upward tendency. Thus, the intervention duration and critical thinking’s impact are positively correlated. Critical thinking, as a key competency for students in the 21st century, is difficult to get a meaningful improvement in a brief intervention duration. Instead, it could be developed over a lengthy period of time through consistent teaching and the progressive accumulation of knowledge (Halpern, 2001 ; Hu and Liu, 2015 ). Therefore, future empirical studies ought to take these restrictions into account throughout a longer period of critical thinking instruction.

With regard to group size, a group size of 2–3 persons has the highest effect size, and the comprehensive effect size decreases with increasing group size in general. This outcome is in line with some research findings; as an example, a group composed of two to four members is most appropriate for collaborative learning (Schellens and Valcke, 2006 ). However, the meta-analysis results also indicate that once the group size exceeds 7 people, small groups cannot produce better interaction and performance than large groups. This may be because the learning scaffolds of technique support, resource support, and teacher support improve the frequency and effectiveness of interaction among group members, and a collaborative group with more members may increase the diversity of views, which is helpful to cultivate critical thinking utilizing the approach of collaborative problem-solving.

With regard to the learning scaffold, the three different kinds of learning scaffolds can all enhance critical thinking. Among them, the teacher-supported learning scaffold has the largest overall effect size, demonstrating the interdependence of effective learning scaffolds and collaborative problem-solving. This outcome is in line with some research findings; as an example, a successful strategy is to encourage learners to collaborate, come up with solutions, and develop critical thinking skills by using learning scaffolds (Reiser, 2004 ; Xu et al., 2022 ); learning scaffolds can lower task complexity and unpleasant feelings while also enticing students to engage in learning activities (Wood et al., 2006 ); learning scaffolds are designed to assist students in using learning approaches more successfully to adapt the collaborative problem-solving process, and the teacher-supported learning scaffolds have the greatest influence on critical thinking in this process because they are more targeted, informative, and timely (Xu et al., 2022 ).

With respect to the measuring tool, despite the fact that standardized measurement tools (such as the WGCTA, CCTT, and CCTST) have been acknowledged as trustworthy and effective by worldwide experts, only 54.43% of the research included in this meta-analysis adopted them for assessment, and the results indicated no intergroup differences. These results suggest that not all teaching circumstances are appropriate for measuring critical thinking using standardized measurement tools. “The measuring tools for measuring thinking ability have limits in assessing learners in educational situations and should be adapted appropriately to accurately assess the changes in learners’ critical thinking.”, according to Simpson and Courtney ( 2002 , p. 91). As a result, in order to more fully and precisely gauge how learners’ critical thinking has evolved, we must properly modify standardized measuring tools based on collaborative problem-solving learning contexts.

With regard to the subject area, the comprehensive effect size of science departments (e.g., mathematics, science, medical science) is larger than that of language arts and social sciences. Some recent international education reforms have noted that critical thinking is a basic part of scientific literacy. Students with scientific literacy can prove the rationality of their judgment according to accurate evidence and reasonable standards when they face challenges or poorly structured problems (Kyndt et al., 2013 ), which makes critical thinking crucial for developing scientific understanding and applying this understanding to practical problem solving for problems related to science, technology, and society (Yore et al., 2007 ).

Suggestions for critical thinking teaching

Other than those stated in the discussion above, the following suggestions are offered for critical thinking instruction utilizing the approach of collaborative problem-solving.

First, teachers should put a special emphasis on the two core elements, which are collaboration and problem-solving, to design real problems based on collaborative situations. This meta-analysis provides evidence to support the view that collaborative problem-solving has a strong synergistic effect on promoting students’ critical thinking. Asking questions about real situations and allowing learners to take part in critical discussions on real problems during class instruction are key ways to teach critical thinking rather than simply reading speculative articles without practice (Mulnix, 2012 ). Furthermore, the improvement of students’ critical thinking is realized through cognitive conflict with other learners in the problem situation (Yang et al., 2008 ). Consequently, it is essential for teachers to put a special emphasis on the two core elements, which are collaboration and problem-solving, and design real problems and encourage students to discuss, negotiate, and argue based on collaborative problem-solving situations.

Second, teachers should design and implement mixed courses to cultivate learners’ critical thinking, utilizing the approach of collaborative problem-solving. Critical thinking can be taught through curriculum instruction (Kuncel, 2011 ; Leng and Lu, 2020 ), with the goal of cultivating learners’ critical thinking for flexible transfer and application in real problem-solving situations. This meta-analysis shows that mixed course teaching has a highly substantial impact on the cultivation and promotion of learners’ critical thinking. Therefore, teachers should design and implement mixed course teaching with real collaborative problem-solving situations in combination with the knowledge content of specific disciplines in conventional teaching, teach methods and strategies of critical thinking based on poorly structured problems to help students master critical thinking, and provide practical activities in which students can interact with each other to develop knowledge construction and critical thinking utilizing the approach of collaborative problem-solving.

Third, teachers should be more trained in critical thinking, particularly preservice teachers, and they also should be conscious of the ways in which teachers’ support for learning scaffolds can promote critical thinking. The learning scaffold supported by teachers had the greatest impact on learners’ critical thinking, in addition to being more directive, targeted, and timely (Wood et al., 2006 ). Critical thinking can only be effectively taught when teachers recognize the significance of critical thinking for students’ growth and use the proper approaches while designing instructional activities (Forawi, 2016 ). Therefore, with the intention of enabling teachers to create learning scaffolds to cultivate learners’ critical thinking utilizing the approach of collaborative problem solving, it is essential to concentrate on the teacher-supported learning scaffolds and enhance the instruction for teaching critical thinking to teachers, especially preservice teachers.

Implications and limitations

There are certain limitations in this meta-analysis, but future research can correct them. First, the search languages were restricted to English and Chinese, so it is possible that pertinent studies that were written in other languages were overlooked, resulting in an inadequate number of articles for review. Second, these data provided by the included studies are partially missing, such as whether teachers were trained in the theory and practice of critical thinking, the average age and gender of learners, and the differences in critical thinking among learners of various ages and genders. Third, as is typical for review articles, more studies were released while this meta-analysis was being done; therefore, it had a time limit. With the development of relevant research, future studies focusing on these issues are highly relevant and needed.

Conclusions

The subject of the magnitude of collaborative problem-solving’s impact on fostering students’ critical thinking, which received scant attention from other studies, was successfully addressed by this study. The question of the effectiveness of collaborative problem-solving in promoting students’ critical thinking was addressed in this study, which addressed a topic that had gotten little attention in earlier research. The following conclusions can be made:

Regarding the results obtained, collaborative problem solving is an effective teaching approach to foster learners’ critical thinking, with a significant overall effect size (ES = 0.82, z  = 12.78, P  < 0.01, 95% CI [0.69, 0.95]). With respect to the dimensions of critical thinking, collaborative problem-solving can significantly and effectively improve students’ attitudinal tendency, and the comprehensive effect is significant (ES = 1.17, z  = 7.62, P  < 0.01, 95% CI [0.87, 1.47]); nevertheless, it falls short in terms of improving students’ cognitive skills, having only an upper-middle impact (ES = 0.70, z  = 11.55, P  < 0.01, 95% CI [0.58, 0.82]).

As demonstrated by both the results and the discussion, there are varying degrees of beneficial effects on students’ critical thinking from all seven moderating factors, which were found across 36 studies. In this context, the teaching type (chi 2  = 7.20, P  < 0.05), intervention duration (chi 2  = 12.18, P  < 0.01), subject area (chi 2  = 13.36, P  < 0.05), group size (chi 2  = 8.77, P  < 0.05), and learning scaffold (chi 2  = 9.03, P  < 0.01) all have a positive impact on critical thinking, and they can be viewed as important moderating factors that affect how critical thinking develops. Since the learning stage (chi 2  = 3.15, P  = 0.21 > 0.05) and measuring tools (chi 2  = 0.08, P  = 0.78 > 0.05) did not demonstrate any significant intergroup differences, we are unable to explain why these two factors are crucial in supporting the cultivation of critical thinking in the context of collaborative problem-solving.

Data availability

All data generated or analyzed during this study are included within the article and its supplementary information files, and the supplementary information files are available in the Dataverse repository: https://doi.org/10.7910/DVN/IPFJO6 .

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Acknowledgements

This research was supported by the graduate scientific research and innovation project of Xinjiang Uygur Autonomous Region named “Research on in-depth learning of high school information technology courses for the cultivation of computing thinking” (No. XJ2022G190) and the independent innovation fund project for doctoral students of the College of Educational Science of Xinjiang Normal University named “Research on project-based teaching of high school information technology courses from the perspective of discipline core literacy” (No. XJNUJKYA2003).

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Xu, E., Wang, W. & Wang, Q. The effectiveness of collaborative problem solving in promoting students’ critical thinking: A meta-analysis based on empirical literature. Humanit Soc Sci Commun 10 , 16 (2023). https://doi.org/10.1057/s41599-023-01508-1

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Communication Skills, Problem-Solving Ability, Understanding of Patients’ Conditions, and Nurse’s Perception of Professionalism among Clinical Nurses: A Structural Equation Model Analysis

This study was intended to confirm the structural relationship between clinical nurse communication skills, problem-solving ability, understanding of patients’ conditions, and nurse’s perception of professionalism. Due to changes in the healthcare environment, it is becoming difficult to meet the needs of patients, and it is becoming very important to improve the ability to perform professional nursing jobs to meet expectations. In this study method, structural model analysis was applied to identify factors influencing the perception of professionalism in nurses. The subjects of this study were 171 nurses working at general hospitals in city of Se, Ga, and Geu. Data analysis included frequency analysis, identification factor analysis, reliability analysis, measurement model analysis, model fit, and intervention effects. In the results of the study, nurse’s perception of professionalism was influenced by factors of communication skills and understanding of the patient’s condition, but not by their ability to solve problems. Understanding of patient’s condition had a mediating effect on communication skills and nursing awareness. Communication skills and understanding of the patient’s condition greatly influenced the nurse’s perception of professionalism. To improve the professionalism of clinical nurses, nursing managers need to emphasize communication skills and understanding of the patient’s condition. The purpose of this study was to provide a rationale for developing a program to improve job skills by strengthening the awareness of professional positions of clinical nurses to develop nursing quality of community.

1. Introduction

Changes in the environment related to climate and pollution are causing health problems and various diseases such as respiratory and circulatory problems, metabolic disorders, and chronic diseases. Moreover, access to modern healthcare facilities has created greater expectations among patients receiving personalized healthcare and high-quality healthcare. As the difficulty of satisfying the demands of patients increases, enhancing nursing capabilities has become increasingly important [ 1 ]. To improve this, hospitals are making efforts to change the internal and external environments so as to increase the number of nurses, reduce the length of hospital stays, and enable efficient nursing practice. Despite these efforts, the workloads of nurses and the demand for clinical nurses are continuously increasing [ 2 , 3 ]. As a result, nurses are developing negative attitudes and prejudices toward patients, as well as negative perceptions of professionalism. To address this, the cultivation and strengthening of nursing professionals’ capabilities is essential.

Nurses’ perception of professionalism is an important element influencing their ability to perform independent nursing, and a good perception of their profession results in a positive approach to solving patients’ problems [ 4 , 5 ]. In addition, the characteristics and abilities of individual nurses can influence the level of care and enable them to understand patients, solve problems, and provide holistic care, which is the ultimate goal of the nursing process [ 6 , 7 ]. Thus, patients expect nurses to not only have medical knowledge of the disease but to also be able to comprehensively assess the patient’s problems and be independent and creative in nursing [ 8 ]. This attitude can have a major impact on the quality of nursing services and can inspire pride in the nursing occupation and professional achievement. These findings can also be used by nurses to prevent burnout and maintain professionalism [ 9 , 10 ].

To respond to the increasing demands for diverse qualitative and quantitative nursing services and to strengthen the capabilities of nursing professionals, efforts have been made to move nursing education toward scientific and creative education. However, in point-of-care environments, not only are nurses prevented from making independent decisions regarding nursing, but also the diverse personal capabilities necessary for such independent behavior are not sufficiently developed [ 11 ]. Therefore, it is important to enhance clinical nurses’ perceptions of the nursing profession; maintain a balance of nursing capabilities; provide novel, high-quality nursing services; and identify assistive nursing education methods and obstructive environmental factors [ 10 ].

Communication skills involve a person’s ability to accurately understand (through both verbal and non-verbal indications) another person, and sufficiently deliver what the person desires [ 12 , 13 ]. Good communication skills are a primary requirement for providing professional nursing services because they enable an in-depth understanding of patients, solving of complicated problems, and reasonable and logical analysis of situations [ 14 , 15 , 16 ]. When effective communication takes place, nurses’ problem-solving abilities and perceived professionalism strengthen [ 17 , 18 ].

According to Park [ 19 ], nurses have difficulties in interpersonal relationships when social tension and interaction skills are low and communication is poor. In addition, these factors are negatively affected not only in the work of the nurse but also in the perception of the profession. Communication skills are associated with both the formation of relationships with patients and the ability to perform holistic nursing [ 20 ]. In order to improve and develop the overall nursing function of a clinical nurse like this, it is important to complement the relevant integrated nursing abilities [ 21 , 22 ].

Previous studies have investigated the importance of communication skills for nurses, and the relationships between nurses’ problem-solving ability and their understanding of the patients’ conditions. Nonetheless, data that can comprehensively explain the structural relationships between these qualities and how they affect the job perception of nurses remains insufficient.

Therefore, the present study aims to identify the structural model for the relationships between nurses’ communication skills, problem-solving ability, understanding of patients’ conditions, and nurse’s perception of professionalism. Additionally, the study provides basic data necessary for developing programs for improving nursing abilities.

The purpose of this study is to construct a theoretical model that explains the structural relationships among nurses’ communication skills, problem-solving ability, understanding of patients’ conditions, and nurse’s perception of professionalism. In addition, the study aimed to verify this model using empirical data.

2. Materials and Methods

2.1. study design.

To create and analyze the structural model for clinical nurses’ communication skills, problem-solving ability, understanding of patients’ conditions, and nurse’s perception of professionalism, the theoretical relationships among the variables were developed based on related theories.

In this study, communication skills were set as the exogenous variables, whereas problem-solving ability, understanding of patients’ conditions, and perception of the nursing occupation were set as the endogenous variables. In addition, communication skills were set as the independent variables and nursing job perceptions as the dependent variable. This is because the ability of communication helps to maintain an intimate relationship with the patient and to assess the patient’s condition through each other’s relationship and to solve problems and develop correct understanding. Communication skills, problem-solving ability, and understanding of patients’ conditions were set as the parameters for determining causality. The research model is shown in Figure 1 .

Study model.

2.2. Study Participants

The structural equation model has less than 12 measurement variables. The sample size usually requires 200 to 400 participants [ 23 ]. A total of 250 participants were selected for the study. In line with ethical standards and practices, participants received a full explanation on the purpose of the study. They were briefed that the information collected would be used for research purposes only. Furthermore, they were informed that they could withdraw from the study at any time.

2.3. Data Collection Method

Data collection for this study was performed by two researchers unrelated to the hospital from April 20 to May 1, 2019. A questionnaire was used to collect data from clinical nurses working in five hospitals in Seoul, Gyeonggi, and Gangwon provinces. Of the 250 questionnaires disseminated, we received 225 completed returns. However, 54 were considered inaccurate, inconsistent, or unsatisfactory for coding purposes. Thus, 171 fully completed valid questionnaires comprised the final dataset for analysis.

2.4. Research Instruments

2.4.1. communication skills.

In this study, the communication skill instrument developed by Lee and Jang [ 24 ] was used. Its contents were modified and supplemented to clearly understand the communication skills of nurses. Our questionnaire comprised 20 questions with five questions each concerning “interpretation ability,” “self-reveal,” “leading communication,” and “understanding others’ perspectives.” The answers were rated on a five-point Likert scale ranging from 0 = “strongly disagree” to 4 = “strongly agree.” For this study, the Cronbach’s alpha value was 0.81.

2.4.2. Problem-Solving Ability

The tool developed by Lee [ 25 ] was used to measure the problem-solving ability of clinical nurses. The survey comprised 25 questions, with five questions each concerning “problem recognition,” “information-gathering,” “divergent thinking,” “planning power,” and “evaluation.” Items were scored on a five-point Likert scale ranging from 0 = “strongly disagree” to 4 = “strongly agree.” The internal consistency confidence value Cronbach’s alpha was 0.79.

2.4.3. Understanding Patients’ Condition

To measure nurses’ understanding of patients’ conditions, we developed 10 questions by revising and supplementing items from an existing understanding-measurement tool [ 26 ]. With a total of ten questions, we measured “diagnostic name,” “patient-treatment planning,” and “nursing intervention processes.” Items were scored using a five-point Likert scale ranging from 0 = “strongly disagree” to 4 = “strongly agree.” The internal consistency confidence value Cronbach’s alpha was 0.81.

2.4.4. Nurse’s Perception of Professionalism

Nurse’s perception of professionalism was measured using a tool developed by revising the 25 questions created by Kang et al. [ 1 ]. With a total of ten questions, we measured “vocation” and “autonomy.” Items were scored using a five-point Likert scale. The internal consistency confidence value Cronbach’s alpha was 0.81.

2.5. Data Analysis

To identify the relationships among the set variables, the data were computed statistically using the program included in IBM SPSS 24.0 and AMOS 23.0. (IBM Corp., Armonk, NY, USA). The analysis methods were as follows:

• Frequency analysis was conducted to identify the subjects’ demographic and general characteristics.
• The reliability of the questionnaire was verified using Cronbach’s α coefficients.
• Confirmatory factor analysis (CFA) was performed to verify the convergent validity of the selected measurement tool.
• The normality of the data was determined through analyzing the skewness and kurtosis of the measurement variables.
• The fitness of the model was verified using structural equation modeling (SEM).
• Bootstrapping was utilized to verify the mediating effect in the set study model, as well as the mediating effects of the nurses’ problem-solving ability and understanding of patients’ conditions.

3.1. Demographic Characteristics

The demographic and general characteristics of the study subjects are shown in Table 1 . Overall, 71 respondents were aged 25–29 years (41.5%), representing the most numerous age group. University graduates comprised 113 (66.1%) of the sample, while 50 (29.2%) held graduate degrees, with eight (4.7%) holding master’s degrees. Fifty-three respondents (31.0%) had over seven years of clinical experience, 43 (25.1%) had two to three years of experience, 42 (24.6%) had four to six years of experience, and 33 (19.3%) had less than two years of experience. Additionally, 121 respondents (70.8%) worked at secondary hospitals, while 50 (29.2%) worked at tertiary hospitals; 159 respondents (93.0%) reported that they were general nurses.

Participants’ general characteristics ( N = 171, %).

3.2. Technical Metrics of the Measurement Variables

The multivariate normality of the findings related to the factors of the latent variables was verified through standard deviations, skewness, and kurtosis. The present study meets the criteria for the skewness and kurtosis values mentioned by Hu and Bentler [ 27 ].

All sub-factors of the latent variables secured normality.

In this study, a normal distribution was obtained for each of the four sub-factors of communication skills, five sub-factors of problem-solving ability, three sub-factors for understanding the patient’s condition, and two sub-factors of the nurse’s perception of professionalism as shown in Table 2 .

Technical metrics of the measurement variables ( N = 171).

3.3. Correlations between the Measured Variables

The correlations between the measurement variables were analyzed using Pearson’s product–moment correlation coefficient analysis ( Table 3 ). The correlations among all individual measurement variables were found to show a positive correlation.

Correlations between the observed variables.

3.4. Confirmatory Factor Analysis of the Measurement Model

This study examined how well the measurement variables represented the latent variables in the measurement model. Each set path coefficient was evaluated using non-standardization factors, standardization factors, and standard errors. The path coefficients refer to the factor loadings in CFA. The standardization factors of the individual paths were shown to be at least 0.50 (except for vocation: 0.36), and the critical ratio (CR) was at least 1.96. This indicated that the measurement tool had good convergent validity ( Table 4 ).

Confirmatory factor analysis of the measurement model.

*** p < 0.001; CR: critical ratio.

3.5. Verification of the Structural Model

The structural model for relationships among clinical nurses’ communication skills, problem-solving ability, understanding of patients’ condition, and nurse’s perception of professionalism that would be suitable for predicting the influencing relationships was verified. Since the fitness index of the modified model was shown to be higher than that of the initial model, the final model for this study was set as shown in Figure 2 .

Final model. * χ 2 = 124.074 (df = 61, p <0.001), GFI(Goodness of Fit Index)= 0.90, RMSEA(Root Mean Square Error Approximation)=0.07, NFI(Normed Fit Index)=0.87, IFI(Incremental Fit Index)= 0.93, TLI(Tucker-Lewis Index)= 0.91, CFI(Comparative Fit Index)= 0.92.

3.6. Influencing Relationships between Variables of the Study Model

The standardization factors and CR values of the final model were examined to determine whether there were direct relationships between communication skills, problem-solving ability, understanding of patients’ conditions, and nurse’s perception of professionalism. The results are shown

For the relationship between communication ski in Table 5 .lls and problem-solving ability, the standardization factor was 0.85 and the CR value was 7.37; communication skills showed a statistically significant effect. Consequently. The relationship between communication skills and understanding of patients’ conditions also showed a statistically significant effect. Consequently, Hypothesis 1 was supported.

The relationships between the human effects of the measurement model.

* p < 0.05, *** p < 0.001; CR: critical ratio.

For the relationship between communication skills and nurse’s perception of professionalism, the standardization factor was 0.54, and the CR value was 2.02. Communication skills showed a statistically significant effect. Consequently. For the relationship between problem-solving ability and nurse’s perception of professionalism, the standardization factor was −0.056, and the CR value was −0.39. Problem-solving ability had no statistically significant effect. Consequently.

The relationship between nurses’ understanding of patients’ conditions and nurse’s perception of professionalism had a statistically significant effect. Consequently Figure 2 shows the influencing relationships between the study variables of the final study model, considering non-standardization and standardization factors of the relationships between the study variables.

3.7. Direct and Indirect Effects of the Variables

To grasp the significance of the mediating effect in the final study model, the direct and indirect effects of each variable were examined. To examine the mediating effect of the problem-solving ability and understanding of patients’ conditions variables, the bootstrapping method provided by the AMOS 23.0 program included in IBM was utilized. The results are shown in Table 6 .

Mediating effect analysis.

* p < 0.05, *** p < 0.001

The indirect effect of communication skills on nurse’s perception of professionalism through nurses’ understanding of patients’ conditions was statistically significant. That is, clinical nurses’ communication skills have an indirect positive effect on their nurse’s perception of professionalism, with nurses’ understanding of patients’ conditions acting as a parameter. We also found that the effect of communication skills on nurse’s perception of professionalism was statistically significant. Therefore, communication skills have a partially mediated effect on nurse’s perception of professionalism, with understanding of patients’ conditions acting as a parameter. However, communication skills were found to have no indirect positive effect on nurse’s perception of professionalism when problem-solving ability was set as a parameter.

4. Discussion

In this study, we developed and analyzed a hypothetical model regarding clinical nurses’ communication skills, problem-solving ability, and understanding of patients’ conditions, and how these factors influence their nurse’s perception of professionalism.

4.1. Effect of Communication Skills on Nurses’ Perception of Professionalism

Communication skills were found to have statistically significant effects on their relationship with nurses’ problem-solving ability, understanding of patients’ conditions, and nurse’s perception of professionalism. Nurses’ communication skills not only affected their problem-solving ability but also their understanding of patients’ conditions and nurse’s perception of professionalism. Good communication among nurses can reduce uncomfortable situations and improve interactions with patients, which can consequently enhance problem-solving [ 28 ]. Supporting our findings, Ancel [ 17 ] reported that communication skills afford the maintenance of amicable cooperative relationships with patients across diverse medical classes, thereby enhancing the efficiency of nursing-related problem-solving.

Nurses’ communication is also closely related to their understanding of patients’ conditions, particularly regarding the treatment processes. Nurses frequently experience difficulties as a result of poor communication with not only patients and their family members but also other medical personnel. Further, poor delivery of explanations and questions affects nurses’ understanding of patients’ situations and problems, and patients can also feel concern regarding whether nurses accurately understand their problems [ 29 ]. Nurses frequently experience psychological abuse when communicating with patients and develop stress or discomfort [ 30 ]; this can lead to distrustful relationships with and inhibited understanding of patients [ 31 , 32 ]. Vermeir et al. [ 18 ] reported that scientific approaches are required to understand patients in-depth. To accurately understand both oneself and others, the most important method is successful communication. Such findings support the present study’s indication that nurses’ communication is a basic means of solving nursing problems, with both actions being interrelated.

Our finding that nurses’ communication skills are structurally related to their nurse’s perception of professionalism supports the findings of many previous studies. Regarding nurse’s perception of professionalism, Adams et al. [ 33 ] as well as Lee and Kim [ 34 ] explained that a good perception leads to higher-level capabilities, fostering high-level nursing of patients and the development of autonomous vocation. The above studies reported that, since nurses’ communication skills are related to their nurse’s perception of professionalism, communication skills should be considered a predictor of success. Further, McGlynn et al. [ 35 ] recommended positively reinforcing communication skills to improve nurse’s perception of professionalism. This supports the findings of the present study, indicating that communication and nursing professional perception are interrelated.

Thus, communication skills are important for nursing patients. They enable nurses to accurately understand patients’ problems, serve (by forming patient trust) an important function in the process of administering nursing interventions, and positively affect nurses’ perception of their profession. As such, each concept is important. However, nurses working in the clinic are critically aware of their professionalism. In order to reinforce this, communication skills are required, and the emphasis is placed on strengthening the nurses’ ability to solve problems as well as assess and understand patients. As a result, communication skills play an important role in helping nurses understand patients’ problems accurately, build patient trust in nursing interventions, and create structural relationships that have a positive impact on the perception of nursing occupations. Therefore, efforts to improve nurses’ communication skills not only improve their problem-solving abilities and understanding of patients’ conditions but also improve their nurse’s perception of professionalism. To maintain the professionalism of nurses, “competency development programs” would be helpful, thereby emphasizing the need for their application in nursing colleges and clinical practice.

4.2. Relationship between Nurses’ Problem-Solving Ability and Nurse’s Perception of Professionalism

We found clinical nurses’ problem-solving ability to have no positive effect on their perception of professionalism. This contrasts with previous studies, which reported that problem-solving ability is helpful for such perception of professionalism [ 36 ]. We also found that problem-solving ability does not affect nursing professional perception through a mediating effect.

The present findings indicate that the distinctiveness of the fields of nursing should not be overlooked. In nursing organizations that have a culture of discouraging diversity, when negative results are obtained from attempts to solve nursing problems, confusion regarding the identity of nursing professionals means perception of the profession is not reinforced; in many cases, the opposite perception is formed. Furthermore, for those in lower-level positions, nurse’s perception of professionalism is thought to be low because they cannot voice their opinions and have difficulties such as excessive workloads. Although few previous studies have directly examined this, Vermeir et al. [ 18 ] explained that, as the role expectation for nurses increases, factors for job turnover increase as a result of a sense of confusion regarding the nurses’ role and increases in stress. These findings indicate that factors that degrade nurses’ problem-solving ability induce skepticism regarding nursing and possibly career change, thereby supporting the findings of this study.

However, in the present study, positive results with low levels of relevancy in the structural model but high correlations were found. It is expected that, if nurses’ environmental conditions are improved and their nursing capabilities are developed so that they can solve nursing problems with confidence, their nursing professional perception will improve.

4.3. Relationship between Nurses’ Understanding of Patients’ Conditions and Nurse’s Perception of Professionalism

Our findings indicated that the relationship between nurses’ understanding of patients’ conditions and nurse’s perception of professionalism was statistically significant. This supports Nilsson et al. [ 21 ] and Philip et al. [ 29 ], who reported that, in the fields of nursing, when patients accurately understand nurses’ instructions or explanations and health information, they can participate in, independently adjust, and engage in creative decision-making related to self-nursing.

McGlynn et al. [ 35 ] suggested that understanding patient problems is an important element in resolving negative situations; meanwhile, Heo and Lim [ 37 ] indicated that clinical nurses provide high-quality nursing services and develop self-efficacy when they apply professional knowledge and a desire to understand patients’ problems. These study findings accord with our own findings.

The aforementioned findings suggest that the development and application of programs that can enhance nurses’ understanding of patients’ conditions should be emphasized, and that studies of various patient types, the characteristics of patients by age group and hospital areas, as well as the introduction of simulation education programs to improve nurses’ understanding of patients’ conditions should be continuously implemented.

5. Conclusions

This study aimed to verify the structural relationships between clinical nurses’ communication skills and their problem-solving ability, understanding of patients’ conditions, and nurse’s perception of professionalism. We also aimed to identify, through a structural model, the mediating effects of nurses’ problem-solving ability and understanding of patients’ conditions in the relationship between communication skills and nurse’s perception of professionalism.

The findings of this study are as follows (all significance levels = 0.05). In the relationship between communication skills and problem-solving ability, the value of the standardization factor was 0.85 and the CR value was 7.37, indicating that communication skills had a statistically significant effect. In the relationship between nurses’ communication skills and understanding of patients’ conditions, the value of the standardization factor was 0.61 and the CR value was 6.35, indicating that communication skills had a statistically significant effect. In the relationship between communication skills and nurse’s perception of professionalism, the value of the standardization factor was 0.54 and the CR value was 2.02, indicating that communication skills had a statistically significant effect. However, in the relationship between problem-solving ability and nurse’s perception of professionalism, the value of the standardization factor was −0.05 and the CR value was −0.39, indicating that problem-solving ability has no statistically significant effect. Finally, in the relationship between nurses’ understanding of patients’ conditions and nurse’s perception of professionalism, the value of the standardization factor was 0.56, and the CR value was 2.14, indicating that nurses’ understanding of patients’ conditions has a statistically significant effect.

There are some limitations to this study. First, as we only examined nurses at secondary and tertiary university hospitals, our findings may not be generalizable to all clinical nurses. Replication studies examining a range of levels of medical institutions and associated workers are necessary. Second, the structural relationship between problem-solving ability and the nurse’s perception of professionalism turned out to be insignificant or mediated. Subsequent studies on the various approaches to revisit this structural relationship should be performed. Third, theories should be systematically developed to establish the values of the nursing profession, and additional studies are necessary to explore other variables.

Acknowledgments

We would like to thank the staff nurses who participated in the survey and took the time to complete the initial assessment.

Author Contributions

Conceptualization, A.Y.K. and I.O.S.; methodology, A.Y.K.; software, I.O.S.; validation, A.Y.K. and I.O.S.; formal analysis, A.Y.K. and I.O.S.; investigation, A.Y.K.; resources, A.Y.K.; data curation, A.Y.K.; writing—original draft preparation, A.Y.K.; writing—review and editing, A.Y.K. and I.O.S.; visualization, A.Y.K. and I.O.S.; supervision, I.O.S.; project administration, I.O.S. All authors have read and agreed to the published version of the manuscript.

This research received no external funding.

Conflicts of Interest

The authors declare no conflict of interest.

1 Introduction to Critical Thinking

I. what is c ritical t hinking [1].

Critical thinking is the ability to think clearly and rationally about what to do or what to believe.  It includes the ability to engage in reflective and independent thinking. Someone with critical thinking skills is able to do the following:

• Understand the logical connections between ideas.
• Identify, construct, and evaluate arguments.
• Detect inconsistencies and common mistakes in reasoning.
• Solve problems systematically.
• Identify the relevance and importance of ideas.
• Reflect on the justification of one’s own beliefs and values.

Critical thinking is not simply a matter of accumulating information. A person with a good memory and who knows a lot of facts is not necessarily good at critical thinking. Critical thinkers are able to deduce consequences from what they know, make use of information to solve problems, and to seek relevant sources of information to inform themselves.

Critical thinking should not be confused with being argumentative or being critical of other people. Although critical thinking skills can be used in exposing fallacies and bad reasoning, critical thinking can also play an important role in cooperative reasoning and constructive tasks. Critical thinking can help us acquire knowledge, improve our theories, and strengthen arguments. We can also use critical thinking to enhance work processes and improve social institutions.

Some people believe that critical thinking hinders creativity because critical thinking requires following the rules of logic and rationality, whereas creativity might require breaking those rules. This is a misconception. Critical thinking is quite compatible with thinking “out-of-the-box,” challenging consensus views, and pursuing less popular approaches. If anything, critical thinking is an essential part of creativity because we need critical thinking to evaluate and improve our creative ideas.

II. The I mportance of C ritical T hinking

Critical thinking is a domain-general thinking skill. The ability to think clearly and rationally is important whatever we choose to do. If you work in education, research, finance, management or the legal profession, then critical thinking is obviously important. But critical thinking skills are not restricted to a particular subject area. Being able to think well and solve problems systematically is an asset for any career.

Critical thinking is very important in the new knowledge economy.  The global knowledge economy is driven by information and technology. One has to be able to deal with changes quickly and effectively. The new economy places increasing demands on flexible intellectual skills, and the ability to analyze information and integrate diverse sources of knowledge in solving problems. Good critical thinking promotes such thinking skills, and is very important in the fast-changing workplace.

Critical thinking enhances language and presentation skills. Thinking clearly and systematically can improve the way we express our ideas. In learning how to analyze the logical structure of texts, critical thinking also improves comprehension abilities.

Critical thinking promotes creativity. To come up with a creative solution to a problem involves not just having new ideas. It must also be the case that the new ideas being generated are useful and relevant to the task at hand. Critical thinking plays a crucial role in evaluating new ideas, selecting the best ones and modifying them if necessary.

Critical thinking is crucial for self-reflection. In order to live a meaningful life and to structure our lives accordingly, we need to justify and reflect on our values and decisions. Critical thinking provides the tools for this process of self-evaluation.

Good critical thinking is the foundation of science and democracy. Science requires the critical use of reason in experimentation and theory confirmation. The proper functioning of a liberal democracy requires citizens who can think critically about social issues to inform their judgments about proper governance and to overcome biases and prejudice.

Critical thinking is a   metacognitive skill . What this means is that it is a higher-level cognitive skill that involves thinking about thinking. We have to be aware of the good principles of reasoning, and be reflective about our own reasoning. In addition, we often need to make a conscious effort to improve ourselves, avoid biases, and maintain objectivity. This is notoriously hard to do. We are all able to think but to think well often requires a long period of training. The mastery of critical thinking is similar to the mastery of many other skills. There are three important components: theory, practice, and attitude.

III. Improv ing O ur T hinking S kills

If we want to think correctly, we need to follow the correct rules of reasoning. Knowledge of theory includes knowledge of these rules. These are the basic principles of critical thinking, such as the laws of logic, and the methods of scientific reasoning, etc.

Also, it would be useful to know something about what not to do if we want to reason correctly. This means we should have some basic knowledge of the mistakes that people make. First, this requires some knowledge of typical fallacies. Second, psychologists have discovered persistent biases and limitations in human reasoning. An awareness of these empirical findings will alert us to potential problems.

However, merely knowing the principles that distinguish good and bad reasoning is not enough. We might study in the classroom about how to swim, and learn about the basic theory, such as the fact that one should not breathe underwater. But unless we can apply such theoretical knowledge through constant practice, we might not actually be able to swim.

Similarly, to be good at critical thinking skills it is necessary to internalize the theoretical principles so that we can actually apply them in daily life. There are at least two ways to do this. One is to perform lots of quality exercises. These exercises don’t just include practicing in the classroom or receiving tutorials; they also include engaging in discussions and debates with other people in our daily lives, where the principles of critical thinking can be applied. The second method is to think more deeply about the principles that we have acquired. In the human mind, memory and understanding are acquired through making connections between ideas.

Good critical thinking skills require more than just knowledge and practice. Persistent practice can bring about improvements only if one has the right kind of motivation and attitude. The following attitudes are not uncommon, but they are obstacles to critical thinking:

• I prefer being given the correct answers rather than figuring them out myself.
• I don’t like to think a lot about my decisions as I rely only on gut feelings.
• I don’t usually review the mistakes I have made.
• I don’t like to be criticized.

To improve our thinking we have to recognize the importance of reflecting on the reasons for belief and action. We should also be willing to engage in debate, break old habits, and deal with linguistic complexities and abstract concepts.

The  California Critical Thinking Disposition Inventory  is a psychological test that is used to measure whether people are disposed to think critically. It measures the seven different thinking habits listed below, and it is useful to ask ourselves to what extent they describe the way we think:

• Truth-Seeking—Do you try to understand how things really are? Are you interested in finding out the truth?
• Open-Mindedness—How receptive are you to new ideas, even when you do not intuitively agree with them? Do you give new concepts a fair hearing?
• Analyticity—Do you try to understand the reasons behind things? Do you act impulsively or do you evaluate the pros and cons of your decisions?
• Systematicity—Are you systematic in your thinking? Do you break down a complex problem into parts?
• Confidence in Reasoning—Do you always defer to other people? How confident are you in your own judgment? Do you have reasons for your confidence? Do you have a way to evaluate your own thinking?
• Inquisitiveness—Are you curious about unfamiliar topics and resolving complicated problems? Will you chase down an answer until you find it?
• Maturity of Judgment—Do you jump to conclusions? Do you try to see things from different perspectives? Do you take other people’s experiences into account?

Finally, as mentioned earlier, psychologists have discovered over the years that human reasoning can be easily affected by a variety of cognitive biases. For example, people tend to be over-confident of their abilities and focus too much on evidence that supports their pre-existing opinions. We should be alert to these biases in our attitudes towards our own thinking.

IV. Defining Critical Thinking

There are many different definitions of critical thinking. Here we list some of the well-known ones. You might notice that they all emphasize the importance of clarity and rationality. Here we will look at some well-known definitions in chronological order.

1) Many people trace the importance of critical thinking in education to the early twentieth-century American philosopher John Dewey. But Dewey did not make very extensive use of the term “critical thinking.” Instead, in his book  How We Think (1910), he argued for the importance of what he called “reflective thinking”:

…[when] the ground or basis for a belief is deliberately sought and its adequacy to support the belief examined. This process is called reflective thought; it alone is truly educative in value…

Active, persistent and careful consideration of any belief or supposed form of knowledge in light of the grounds that support it, and the further conclusions to which it tends, constitutes reflective thought.

There is however one passage from How We Think where Dewey explicitly uses the term “critical thinking”:

The essence of critical thinking is suspended judgment; and the essence of this suspense is inquiry to determine the nature of the problem before proceeding to attempts at its solution. This, more than any other thing, transforms mere inference into tested inference, suggested conclusions into proof.

2) The  Watson-Glaser Critical Thinking Appraisal  (1980) is a well-known psychological test of critical thinking ability. The authors of this test define critical thinking as:

…a composite of attitudes, knowledge and skills. This composite includes: (1) attitudes of inquiry that involve an ability to recognize the existence of problems and an acceptance of the general need for evidence in support of what is asserted to be true; (2) knowledge of the nature of valid inferences, abstractions, and generalizations in which the weight or accuracy of different kinds of evidence are logically determined; and (3) skills in employing and applying the above attitudes and knowledge.

3) A very well-known and influential definition of critical thinking comes from philosopher and professor Robert Ennis in his work “A Taxonomy of Critical Thinking Dispositions and Abilities” (1987):

Critical thinking is reasonable reflective thinking that is focused on deciding what to believe or do.

4) The following definition comes from a statement written in 1987 by the philosophers Michael Scriven and Richard Paul for the  National Council for Excellence in Critical Thinking (link), an organization promoting critical thinking in the US:

Critical thinking is the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action. In its exemplary form, it is based on universal intellectual values that transcend subject matter divisions: clarity, accuracy, precision, consistency, relevance, sound evidence, good reasons, depth, breadth, and fairness. It entails the examination of those structures or elements of thought implicit in all reasoning: purpose, problem, or question-at-issue, assumptions, concepts, empirical grounding; reasoning leading to conclusions, implications and consequences, objections from alternative viewpoints, and frame of reference.

The following excerpt from Peter A. Facione’s “Critical Thinking: A Statement of Expert Consensus for Purposes of Educational Assessment and Instruction” (1990) is quoted from a report written for the American Philosophical Association:

We understand critical thinking to be purposeful, self-regulatory judgment which results in interpretation, analysis, evaluation, and inference, as well as explanation of the evidential, conceptual, methodological, criteriological, or contextual considerations upon which that judgment is based. CT is essential as a tool of inquiry. As such, CT is a liberating force in education and a powerful resource in one’s personal and civic life. While not synonymous with good thinking, CT is a pervasive and self-rectifying human phenomenon. The ideal critical thinker is habitually inquisitive, well-informed, trustful of reason, open-minded, flexible, fairminded in evaluation, honest in facing personal biases, prudent in making judgments, willing to reconsider, clear about issues, orderly in complex matters, diligent in seeking relevant information, reasonable in the selection of criteria, focused in inquiry, and persistent in seeking results which are as precise as the subject and the circumstances of inquiry permit. Thus, educating good critical thinkers means working toward this ideal. It combines developing CT skills with nurturing those dispositions which consistently yield useful insights and which are the basis of a rational and democratic society.

V. Two F eatures of C ritical T hinking

A. how not what .

Critical thinking is concerned not with what you believe, but rather how or why you believe it. Most classes, such as those on biology or chemistry, teach you what to believe about a subject matter. In contrast, critical thinking is not particularly interested in what the world is, in fact, like. Rather, critical thinking will teach you how to form beliefs and how to think. It is interested in the type of reasoning you use when you form your beliefs, and concerns itself with whether you have good reasons to believe what you believe. Therefore, this class isn’t a class on the psychology of reasoning, which brings us to the second important feature of critical thinking.

B. Ought N ot Is ( or Normative N ot Descriptive )

There is a difference between normative and descriptive theories. Descriptive theories, such as those provided by physics, provide a picture of how the world factually behaves and operates. In contrast, normative theories, such as those provided by ethics or political philosophy, provide a picture of how the world should be. Rather than ask question such as why something is the way it is, normative theories ask how something should be. In this course, we will be interested in normative theories that govern our thinking and reasoning. Therefore, we will not be interested in how we actually reason, but rather focus on how we ought to reason.

In the introduction to this course we considered a selection task with cards that must be flipped in order to check the validity of a rule. We noted that many people fail to identify all the cards required to check the rule. This is how people do in fact reason (descriptive). We then noted that you must flip over two cards. This is how people ought to reason (normative).

• Section I-IV are taken from http://philosophy.hku.hk/think/ and are in use under the creative commons license. Some modifications have been made to the original content. ↵

Critical Thinking Copyright © 2019 by Brian Kim is licensed under a Creative Commons Attribution 4.0 International License , except where otherwise noted.

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Communication in IT: Why Soft Skills Matter

If you’re working toward a job writing code or managing cybersecurity for an organization, you’ve likely explored the technical skills you’ll need to succeed. But while tech skills are essential, there’s also a growing focus on the value of soft skills, such as communication, to break into the tech field .

“Not only are soft skills important , I think they’re more important than technical skills,” said Laurel Schneider , an adjunct information technology (IT) instructor at Southern New Hampshire University (SNHU). “I’ve hired and managed hundreds of people over my career. The technical skills may get you the interview, but it is the soft skills that get you the job.”

Schneider is not alone. Employers across many industries named soft skills such as dependability, collaboration, flexibility and problem-solving as the top skills they want in employees, according to a report from Monster .

These skills have become increasingly necessary in the field of IT, which has become a more integral part of strategic business planning and operations in recent years.

Are you considering a career in IT ? Explore some of the top soft skills IT professionals need to succeed in the workforce as well as discover what soft skills really are.

What Are Soft Skills in the IT World?

Soft skills are the non-technical human skills needed in every job across every industry. Communication, problem-solving, critical thinking, analysis, perseverance and creativity are all considered soft skills.

Technical skills like coding and programming  are critical to success in IT roles. But without strong soft skills, even highly skilled workers can struggle in today’s workforce, said Schneider.

“You can be the best coder in the world, but if you can’t get on (a) call or be in a meeting with a customer and work through an issue and not lose your temper or sound condescending, then you’re not going to do well on a team,” she said.

What is the Role of Communication in IT?

While entry-level jobs may focus more on administrative tasks like managing passwords, supporting technological infrastructure or fixing computers, IT employees play a strategic role in business everywhere.

IT positions can be viewed as vital business partners and have been in higher organizational conversations. In order for IT roles to have those conversations, they need to have the soft skills to explain how technological solutions bring value to an organization.

Soft skills are critical to pursuing leadership roles in an IT department or company, said Daniel Hawkins , an adjunct IT instructor at SNHU. IT leaders often spend a lot more time collaborating with multiple departments and with other business leaders than sitting behind a computer.

“Moving away from the keyboard means that the IT professional starts having people work for them,” said Hawkins. “It also means working in teams, which is very collaborative. As the IT professional grows, that team collaboration evolves into leadership roles, which guides the teams to where they need to be.”

Learn how to become an IT manager .

What Soft Skills Are Needed in IT?

So, what soft skills do you need to work in today’s evolving IT environment? While communication in IT is one of the most commonly sought-after, the list of must-have soft skills is long.

Here are eight of the soft skills you'll use in an IT career.

1. Communication

When you work in IT, it’s not enough to simply understand and use your technical skills to solve problems or create opportunities for your company. You also need to be able to communicate those efforts to key stakeholders.

Depending on the project you’re working on or the role you play in the business, those stakeholders could be anyone from an end-user to a company leader.

You'll need to adapt your communication for a variety of different audiences. You can be an extremely skilled IT professional who does great work, but if you aren't able to communicate your ideas effectively to others, then your ideas may have diminished value.

2. Collaboration

When you work in IT, you may find yourself working in a team of other technology professionals. You might also have consistent contact with customers, other departments or even top executives.

Being able to work well with a variety of people from different professional experiences is key to success in this environment, said Schneider.

“It doesn’t matter where you work or if your job is customer-facing,” she said. “If you work in IT, you interface with everybody.”

3. Organization

IT professionals can end up managing many projects, tasks and problems all at once. Because of all of this multitasking, good organizational skills are valuable soft skills for IT workers.

Being organized can make you more efficient and productive at work and help you prioritize your daily tasks better, according to global tech association CompTIA .

4. Problem-solving

So much of the work done by IT departments is problem-solving. Whether you're integrating new code to fix a bug in software, creating a new cybersecurity program or responding to a hack, you'll have to utilize problem-solving skills to find innovative salutations to your issue.

These problem-solving skills are valuable and can tie in with other soft skills such as collaboration and communication, as you may have to work with others to receive their input, brainstorm and problem-solve together.

5. Analytical Thinking

Before you can successfully solve a problem, you need to analyze it from all angles and diagnose any technology issues. IT professionals with strong analytical skills can do this work more easily, even spotting potential problems before they arise.

"Being analytical gives you a major edge in IT, where you're expected to find logical solutions to problems frequently," according to CompTIA.

6. Creativity

IT may not be commonly considered an art, but solving IT problems often requires a lot of creativity, said Schneider. With a job in IT, you'll be challenged to come up with creative solutions, workarounds and fixes to keep business moving forward in the face of technical challenges.

“I can’t think of another field that uses creativity more,” Schneider said. “Without creativity, there is no innovation. And what is IT? It’s innovation.”

7. Perseverance

Just like creativity is required to solve IT problems, perseverance is another soft skill you’ll need to leverage often to be successful in this field. When you’re troubleshooting an IT issue, it’s not uncommon to have to rule out many potential causes before fixing a problem.

“The answer is almost never the first thing you tried,” said Schneider. “You have no choice but to persevere until you do have the answer.”

8. Resourcefulness

Resourcefulness is almost as important as communication in IT. You will need to be resourceful to solve new problems and learn new skills throughout your career.

IT professionals who know how to use available resources and seek out new ones are typically the most successful, according to CompTIA. Resourcefulness ensures that even if you don't know the answer to a problem, you do know how to find it.

How to Build Soft Skills in IT

Building soft skills starts during your IT degree program. While many IT degrees focus most of their coursework on building technical skills, some programs do put a lot of emphasis on soft skills development as well, said Schneider.

At SNHU, for example, an IT bachelor's degree program includes classes dedicated to communication in STEM professions, as well as courses related to project management, leadership and more.

Degree programs can also provide other natural opportunities for soft skills development. Assignments such as class discussions, group projects and peer review opportunities are all great ways to learn how to communicate complex ideas, work collaboratively and even disagree respectfully.

But while building soft skills during a degree program is important, Hawkins said, a lot of soft skill development happens on the job — and continues throughout your career.

“I believe that soft skills are actually something that you grow into as you work in the profession and learn more about yourself and how to communicate with others,” he said. “Soft skills get better with age and a lot of bumps along the way.”

How to Use Communication in IT to Get a Job

Because communication and other soft skills are in high demand in the IT field, they play an important role in helping you land your dream job.

Schneider said it starts by using soft skills to stand out during the application and interview process . Make sure that your resume is well-written  and that any written communication you have with company representatives is professional and clear. Then, prepare to discuss examples of your soft skills during the interview.

“The best way to demonstrate soft skills is to just be really prepared for the interview. That’s where you’re going to shine,” Schneider said. “Everybody in the waiting room has the technical skills. If they didn’t, they wouldn’t be sitting there. What will distinguish you from someone else is the soft skills.”

And if a long, successful career in IT is your goal, it’s also important to find a job that makes you happy and fulfilled, said Hawkins. Doing so can also give your soft skills a boost.

“Soft skills come about and improve with practice and making mistakes along the way,” Hawkins said. “It is far easier to develop soft skills when it is something that you like and are motivated by.”

Discover more about SNHU's IT degree online : Find out what courses you'll take, skills you'll learn and how to request information about the program.

Danielle Gagnon is a freelance writer focused on higher education. Connect with her on LinkedIn .

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Critical Thinking Skills.

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Critical thinking is the ability to analyze information objectively and make a reasoned judgment. It involves evaluating sources, such as data, facts, observable phenomena, and research findings. Developing critical thinking skills is essential for academic success and everyday decision-making. Here are strategies and examples to help enhance critical thinking skills.

1. Ask Questions

Asking questions is fundamental to critical thinking. Encourage curiosity and in-depth understanding by asking questions like:

• What evidence supports this claim?
• Are there alternative perspectives?
• What are the implications of this decision?

2. Analyze Assumptions

Identifying and analyzing assumptions helps in understanding underlying biases and beliefs.

• Example : When reading a news article, identify the assumptions the author makes and consider how they influence the argument.

3. Evaluate Evidence

Evaluating evidence involves assessing the reliability and validity of information sources.

• Example : When researching a topic, compare information from multiple sources and evaluate their credibility.

4. Develop Hypotheses

Formulating and testing hypotheses can strengthen analytical skills.

• Example : In a science experiment, develop a hypothesis, conduct experiments to test it, and analyze the results.

5. Reflect on Your Thinking Process

Reflection helps in recognizing and improving your thought process.

• Example : After making a decision, reflect on the steps you took, what you learned, and how you could improve in the future.

6. Engage in Discussions

Participating in discussions encourages the exchange of ideas and perspectives.

• Example : Join a debate club or discussion group to practice presenting and defending your viewpoints.

7. Practice Problem-Solving

Solving problems systematically can enhance critical thinking.

• Example : Use problem-solving frameworks, like SWOT analysis, to evaluate a business case study.

8. Use Critical Thinking Exercises

Incorporate exercises and activities designed to boost critical thinking skills.

• Example : Engage in brainteasers, puzzles, and logic games that challenge your reasoning abilities.

Examples of Critical Thinking in Action

• Case Study: Socratic Method : Used in law schools, the Socratic method involves asking a series of questions to help students think deeply about the subject matter.
• Example: Reflective Journals : Students keep journals where they reflect on their learning experiences, analyze their thinking processes, and develop insights.

Developing critical thinking skills is crucial for academic success and informed decision-making. By asking questions, analyzing assumptions, evaluating evidence, developing hypotheses, reflecting on thinking processes, engaging in discussions, practicing problem-solving, and using critical thinking exercises, individuals can enhance their ability to think critically.

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Communication, Critical Thinking, Problem Solving: A Suggested Course for All High School Students in the 21st Century

• Published: 05 December 2013
• Volume 44 , pages 63–81, ( 2013 )

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• Terresa Carlgren 1  

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The skills of communication, critical thinking, and problem solving are essential to thriving as a citizen in the 21st century. These skills are required in order to contribute as a member of society, operate effectively in post-secondary institutions, and be competitive in the global market. Unfortunately they are not always intuitive or simple in nature. Instead these skills require both effort and time be devoted to identifying, learning, exploring, synthesizing, and applying them to different contexts and problems. This article argues that current high school students are hindered in their learning of communication, critical thinking, and problem solving by three factors: the structure of the current western education system, the complexity of the skills themselves, and the competence of the teachers to teach these skills in conjunction with their course material. The article will further advocate that all current high school students need the opportunity to develop these skills. Finally, it will posit that a course be offered to explicitly teach students these skills within a slightly modified western model of education.

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Course Syllabus and Outline

Title: Communication, Critical Thinking, and Problem Solving (an introduction)

Course Components

No exclusionary, discriminatory, or derogatory material will be taught in this course, nor will the content in this course be deemed controversial in any way.

Philosophy and Rationale

Much of our thinking, left to itself, is biased, distorted, partial, uniformed or down-right prejudiced. Yet the quality of our life and that of what we produce, make, or build depends precisely on the quality of our thought. Shoddy thinking is costly, both in money and in quality of life. Excellence in thought, however, must be systematically cultivated (Paul and Elder 2008 , p. 2).

The skills required of today’s youth are more pronounced than that of the past. Students are required to have basic knowledge of content in areas of Science, Math, and English; as well as technological skills, problem solving skills, critical thinking skills, and the ability to communicate (Sahlberg 2006 ). However, with the time constraints placed on teachers, knowledge outcomes taking priority on learning due to the high stakes standardized achievement tests, and an understanding that the particular skills of communication, critical thinking, and problem solving require explicit instruction (Rosefsky and Opfer 2012 ); students are not mastering these skills to an acceptable standard.

In order for students to acquire and master the skills necessary to compete and be successful in the work force, post secondary education, and life; students must have the opportunity to engage by learning these skills through practice, application, and devoted explicit attention. Furthermore, students must explore these skills without fear of failure but rather with hope that they can improve and move forward from the learning experience. In this way, learning these skills as a secondary item within the context of another content based course will not do the students justice.

Historically, the skills of sewing, cooking, woodworking, and mechanics where offered in high school as application based courses that required hands on and explorative learning with teacher guidance. More recently computer courses, and digital citizenship are taking hold in schools to teach students these skills. There is no reason why the skills of communication, critical thinking, and problem solving should be treated any differently.

Without the structure and organization of education making drastic changes to mandate these skills be made more of a priority in the classroom, it is feared that the teaching and learning of these skills will remain an oversight. It is unfortunate that the students; citizens, economic and market contributors of our future, will be underserved. It is with these reasons that this course offering takes place; such that an opportunity within the current educational structure can provide students the opportunity to guard themselves with new foundational skills for the future.

General Learner Expectations

By the end of this course, it is expected learners will have developed and ascertained explicit knowledge of communication, critical thinking and problem solving. More importantly, students will have acquired the skills of communication, critical thinking, and problem solving through application, exploration, and trial and error, such that they can utilize these skills in different contexts of their lives in preparation for the work force or post-secondary education.

Specific Learner Expectations

The following is a list of specific learner expectations for the course. Please note that the units identified for this course are titled ‘Skill-sets’ for a reason as they are not discrete topics to be taught in isolation, but rather guides toward the encompassing theme of acquiring these skills. This course is in no way designed as a check the outcome box course, nor is it organized in order by skill or outcome number. Rather, the outcomes and skill-sets must be taught in conjunction with each other through the duration of the course with trust being given to the fact that through student exploration and leadership; along side teacher guidance and facilitation, students will improve on their existing skill-set for these skills.

Skill Set A: Critical Thinking Skills Footnote 6

Knowledge Outcomes: (Students will be able to)

A.K.1 Define the difference between fact and inference.

A.K.2 Derive criteria for which to judge a problem or predicament.

A.K.3 List the elements of thought associated with critical thinking as per one critical thinking model (Paul and Elder, Rusten and Schuman).

A.K.4 Identify inherent and hidden bias in an argument.

A.K.5 Identify faults in thinking due to oversimplifying or over generalizing issues or problems.

A.K.6 Identify and state the purpose of thinking.

Skill Outcomes: (Students will be able to)

A.S.1 Utilize background knowledge to solve a problem or predicament.

A.S.2 Apply evidence to solve a problem or predicament.

A.S.3 Express an argument that is logical, clear, and concise.

A.S.4 Derive and model a process by which to critically analyze, think, and solve a problem or predicament that involves a reasonable, logical, and relevant thinking strategy.

A.S.5 Explore alternative options and methods before drawing a conclusion.

A.S.6 Illustrate and explore the consequences and implications following the solution of a problem or issue.

A.S.7 Model, display, or perform the ability to think critically through verbal, written, and physical means.

Attitudes Outcomes: (Students will)

A.A.1 Believe that it is possible for themselves to solve problems with a reasonable level of confidence.

A.A.2 Have confidence that they are able to ascertain information needed to help themselves think critically about a problem or issue.

A.A.3 Respect the diverse nature of thinking and problem solving that allows for others’ opinions and arguments to be taken into account without discrimination.

Skill Set B: Problem Solving Skills

B.K.1 Define convergent and divergent thinking.

B.K.2 State that for any given problem there is more than one problem solving strategy.

B.K.3 List possible problem solving strategies that exist.

B.K.4 State that problem solving strategies are used in context and explore the types of contexts that might exist.

B.K.5 Identify that for any problem solving strategy there must be an evaluative component and an ability to modify the strategy to fit a new context or problem.

B.S.1 Derive and model, illustrate, or describe a problem solving strategy that is context specific.

B.S.2 Derive and model a personal problem solving strategy to solve a personal problem.

B.S.3 Solve problems using mathematical reasoning.

B.S.4 Solve problems using technological means or supports.

B.S.5 Solve problems by modeling existing economic structures.

B.S.6 Solve problems by modeling existing political structures.

B.A.1 Have improved self-confidence in attempting to solve problems in a number of different contexts.

B.A.2 Be proud of the problem solving ability they have acquired.

B.A.3 Feel empowered to attempt new problem solving methods that are logical and relevant without fear of failure.

Skill Set C: Decision Making Skills

C.K.1 Identify that decision making is a process toward problem solving.

C.K.2 Identify personal bias in an argument.

C.K.3 State the difference between dialectic and rhetorical arguments.

C.K.4 Illustrate the types of decisions expected in personal, professional, and civic lives.

C.K.5 Describe the difference between rational and emotional expressions.

C.K.6 State and explain the difference between normative and naturalistic decision making.

C.K.7 Define the term dilemma.

C.K.8 State that the primary purpose of decision making is to decide on the best option, or provide maximum utility.

C.K.9 State that decision making can be made based on what is most consistent with personal beliefs or past experiences.

C.K.10 Identify that there is uncertainty and risk associated with every decision.

C.S.1 Construct a decision making process that includes identification, evidence, evaluation and modification of a problem.

C.S.2 Construct and apply a method of decision making to solve personal problems.

C.S.3 Construct and apply a method of decision making to solve professional problems.

C.S.4 Construct and apply a method of decision making to solve civic problems.

C.S.5 Examine positive and negative methods of modifying and changing decisions after they have been made.

C.S.6 Examine circumstances by which to modify, change, or renegotiate a decision.

Attitude Outcomes: (Students will)

C.A.1 Acknowledge that a commitment needs to be made upon making a decision.

C.A.2 Take ownership of decisions made using the decision making skills.

C.A.3 Understand that decisions require a course of action that is intended to yield results that are satisfying for special individuals.

C.A.4 Reflect on decisions made in their life and decide if they were appropriate or not.

Skill Set D: Communication Skills

Knowledge outcomes: (students will be able to).

D.K.1 Identify factors affecting communication.

D.K.2 State that communication involves more than one person.

D.K.3 Identify and explore the roles of speaker and listener in any conversation.

D.K.4 List and explore different environments involving communication (i.e.; formal language vs. slang, workplace vs. home life).

D.K.5 Describe the difference between teamwork and collaboration.

D.K.6 Describe what effective and ineffective communication looks, sounds, and feels like.

D.K.7 Explain the role of respect, honesty, fairness, and reason in any communication interaction.

D.S.1 Model and illustrate different conflict resolution strategies.

D.S.2 Identify and illustrate factors affecting teamwork.

D.S.3 Communicate effectively with peers while working collaboratively as a team.

D.S.4 Communicate effectively with teachers and parents regarding conflicts and successes.

D.S.5 Communicate clearly, logically, and precisely in verbal and written modes.

D.S.6 Ask and accept help in communicating when needed.

D.A.1 Feel empowered to communicate with peers.

D.A.2 Have confidence in the skill of communicating to discuss difficult issues with parents, teachers, and employers.

D.A.3 Feel empowered to ask and accept help by communicating in an appropriate fashion without fear of rejection or judgment.

Course Assessment

The assessment for this course is by way of individual student improvement in conjunction with final skill aptitude of the above stated skill sets by course end. This improvement and aptitude can be measured through a number of different means and will depend on the structure of the course as arranged and organized by the teacher. Outlined below are some classroom activities and possible assessments that might be of benefit to teachers planning this course.

Activities:

A pre and post written statement of the intention for being in the course and the problems and skills a student would like to solve and understand.

Assessed formatively (both pre and post) for critical thinking skills such as clarity of work, logic, reasoning, and evidence provided.

Pre and post formative assessments then evaluated for level of improvement.

Debate as a form of argument, decision making, communication and problem solving.

Following and respecting debate rules and roles of speaker/listener.

Utilizing rubrics for argument, decision making, communication and problem solving.

Market modeling—modeling the course as a competitive market with students given roles based on an application from them on their expertise and motivation toward the given problem. The roles would dictate a level of income for the student as well as a level of responsibility and leadership for them.

Assessed by way of improvement and movement ‘up the market ladder’—i.e.—what by way of promotion, what conflict resolution strategies or problems needed to be overcome, how long did it take to resolve or solve the problem?

Take into account rationale for why students have chosen their particular role (provided this rationale is given in a clear, appropriate, relevant, and significant manner)—i.e. standard of living, other priorities at the time etc.

Socratic Seminar on issue at hand to interpret and illustrate improvement in speaking and communicating an argument.

Assessed by way of quality and strength of participation and argument.

Resume of students skills ascertained and improved on through the course.

Cross curricular problems and projects modeling real life i.e. effects of globalization, and marketization on students by multinational companies. Projects to be displayed and presented to the class.

Assessed by way of rubrics (teacher and peer).

Likert scale survey for teacher and student on level of improvement of outcomes throughout the course.

Utilization of pre-existing rubrics i.e. Decision Making (Jonassen 2012 ).

Cornell CT Test level X for critical thinking as a pre and post test? (a quantitative assessment ordered from http://www.criticalthinking.com/getProductDetails.do?code=c&id=05501 ) (Ennis and Millman 1985 ).

Assessment strategies as well as possible outcomes for skill-sets can be found in Greenstein’s ( 2012 ), Assessing 21st Century Skills: A guide to evaluating mastery and authentic learning .

It is expected that all students will learn skill-set outcomes through the duration of the course. The question is how much will be learned? The answer depends on the individual student as well as their incoming skill level in each given area. In this case equal does not mean equitable and the goal of assessment for this course is to ascertain what improvement as well as final level of understanding an individual student has.

It should be stated that the nature of the course is student-centered and driven by the student. The teacher, however, is responsible for setting up the course and providing students an opportunity to explore this learning. Therefore, the teacher must come up with valid, rich, open activities for students to work within while at the same time ideally allowing the students to come up with the problems, scenarios, and arguments with which to discuss and solve. Explicit instruction may be necessary but should be severely limited allowing students ample opportunity for application and practice.

It is highly recommended that students work the duration of this course in groups (and differing groups) as it is here that communication, collaboration, and teamwork skills will be developed. It is further recommended that students be a part of the assessment process in deciding on the nature of the assessments, the criteria for the assessment, and in self and peer assessment. Allowing students to direct and lead requires trust and openness on the part of the teacher but is in fact part of the learning process.

Learning Resources

Since the premise of this course is for the teacher to be a ‘guide on the side’ and not a ‘sage on the stage’, there are no required learning resources for this course. However, it is recommended that teachers undertake professional development in the skill-set areas to ensure they have developed the necessary skills to pass on. Books such as: Becoming a Critically Reflective Teacher by Brookfield, Learning to Solve Problems: A Handbook for Designing Problem - Solving Learning Environments by Jonassen, 7 Habits of Highly Effective People , Crucial Conversations, and The 5 Elements of Effective Thinking would be an introduction. Journal articles and professional publications regarding 21st century skills and the development of these would be helpful. Finally, professional development seminars or sessions by leading experts such as Richard Paul from The Foundation for Critical Thinking would be almost necessary.

From this learning, the teacher will need to develop a tool kit of resources at their disposal in which to best help their students. The nature of the course being student-centered will require a teacher to be flexible in the work that is undertaken. The teacher will also have to be reactive to issues, problems, and learning scenarios that take place in the classroom. However, as this is a course in allowing the students to ascertain skills in problem solving, critical thinking, and communication, it must be mentioned that it is the students who are doing the brunt of the work and actually doing the problem solving and critical thinking themselves. For instance, it would not be sufficient for a question to be: What book should we read to learn critical thinking? And have the answer to the problem be: go ask the teacher and he/she will tell us. Rather the answer should be: let us go to the library or use the internet and find out which book is the best book. What options are available? What type of critical thinking are we looking at? What is critical thinking? Who are the leading experts in the field? What bias do they have? Where can I actually find or order these books? What cost and what is my budget? In the end, a seemingly simple question—is wrought with learning experiences by the student provided the teacher take a backburner to the work and allow the student to take the reins.

Course Evaluation

The open nature of this course allows for a teacher at any time to make changes to the structure, organization, and assessment of the course due to evaluation and reflection. The evaluation and reflection of this course should therefore be ongoing by the student and teacher immersed in the learning environment. The teacher is responsible for periodically seeking feedback from students regarding the nature of the course, as well as professionally reflecting themselves on the presentation of the course to their students.

The teacher is also responsible for keeping records of the course, as well as feedback collected that identifies the (a) strengths and weaknesses of the course as it is being facilitated, (b) activities and assessments being implemented in the course, and (c) improvements to the course for a later date. The teacher should ideally create a long range plan (or running calendar) that becomes more descriptive as the course proceeds, about the level of difficulty, quality of problems, activities, resources, feedback, and assessments being utilized in the course to reference at a later date. Finally, the teacher should be able to provide evidence to the local school authority at any time in order for the authority to monitor, evaluate, and report progress should it be required.

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Carlgren, T. Communication, Critical Thinking, Problem Solving: A Suggested Course for All High School Students in the 21st Century. Interchange 44 , 63–81 (2013). https://doi.org/10.1007/s10780-013-9197-8

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Received : 19 April 2013

Accepted : 21 November 2013

Published : 05 December 2013

Issue Date : December 2013

DOI : https://doi.org/10.1007/s10780-013-9197-8

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Opinion: what is higher ed’s role in providing ai job skills, in addition to programming and technical skills, the next generation of ai developers may also need training in subjects traditionally aligned with liberal-arts education, such as ethics, problem-solving and communication..

WHAT AI WILL DO — AND WHAT IT STILL CAN’T

Critical skills for working in ai, according to ai, ai replacing jobs in higher ed.

FinanceBuzz

10 Job Skills Employers Want Younger People to Have

Posted: June 11, 2023 | Last updated: June 11, 2023

The education, skills, and experience you list on a resume are essential to getting your first job. But these aren’t the only things recruiters and interviewers have in mind when they’re looking for the right candidate.

They’re also on the lookout for soft skills — interpersonal and relationship management skills that are harder to quantify on paper.

If you’re new to the job market (or planning on re-entering it), it’s easy to overlook the importance of certain soft skills to would-be employers as you look for the right job to boost your bank account .

Here are some of the most important skills employers value beyond just degrees and expertise.

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Adaptability

Excelling at a job isn’t just a matter of knowing your trade. It’s also about how well you can work in a fast-paced, real-world environment. This is much different from the more structured learning environment you’d get at a high school, trade school, or university.

For instance, can you problem-solve on your feet? Are you able to easily pivot from one task to another without missing a beat? Can you adjust your skills and expectations to match the on-the-ground conditions of doing your job?

Your ability to adapt could differentiate you from a candidate with the same (or even better) qualifications who can’t adapt to changing demands of your job. It could be the difference maker in your ability to stop living paycheck to paycheck .

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Reliability

The so-called "Great Resignation" followed by months of employees "quiet quitting" means most employers are desperate for workers they can rely on.

Along with knowing you’ll show up to work on time, employers like to know that they can rely on you to follow through on tasks you’ve committed to.

This doesn’t mean you have to commit to working at a company for an indefinite amount of time, nor does it mean taking on more tasks than you can reasonably handle without help.

Instead, it means building a reputation as a trusted employee who stays on task, gets to meetings on time, and consistently finishes work projects on or before a deadline.

Communication

One of the most important parts of any job is how well you get along with other people, including clients, customers, bosses, managers, and coworkers.

No matter how good you are at your job, if you can’t communicate effectively and respectfully with the people around you, you’ll be more of a liability than an asset to your company.

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Problem solving

Some employers still want (or at least think they want) employees who will stick to the status quo and won’t question the company’s practices or procedures.

In reality, though, the most valuable employees are often the ones who can see a longstanding slowdown, hang-up, or error and propose a working solution.

This doesn’t mean you should walk into a job and start criticizing everything you disagree with. However, you can demonstrate your unique value to a company by addressing problems head-on instead of ignoring them.

Your desire to learn doesn’t have to stop once you leave school and enter the job market.

There’s almost always something new to learn about a job, skill, or company. Demonstrating your willingness to learn shows that you’re a dedicated employee who’s committed to growth.

Go out of your way to ask questions, puzzle through solutions, and dedicate yourself to getting better at your craft.

Not only will it make your current workplace better, but it will also set you apart in a constantly shifting job market where the desire to learn is a valuable commodity.

Critical thinking

Critical thinking doesn’t mean criticizing or overthinking things. Instead, it refers to your ability to look at a problem from several perspectives, understand your own bias, analyze all available data, and create meaningful solutions.

Critical thinking is a crucial part of becoming a good problem solver and is also an essential component of self-improvement.

No one wants to hire an employee who can’t reflect on their own performance and commit to the constant process of getting better.

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Collaboration

In most workplaces, you’ll need to do more than just communicate with your coworkers. You’ll also need to collaborate with them on projects, which means speaking respectfully, contributing fairly, and speaking to your expertise without stepping on their toes.

The best collaborators always do their fair share of the work, but they also know when to ask for help and how to take feedback.

Being the best you can be at your job’s technical skills is important, whether you work mainly by yourself or on a team. But those skills are often secondary to getting along with others.

Given enough time and dedication, you can teach someone to pick up practically any skill or job process. But it’s much harder to teach creativity, which is one reason it’s such a valuable commodity in the workplace.

If you’re creative, you can think outside the box to find novel solutions to problems. You see the world in a unique way and can assemble the pieces of a puzzle to make something new rather than reproducing the same tired thing over and over again.

Creative innovation is the main way companies grow, so showcasing your creativity at work can absolutely set you apart as an employee to keep around for the long term.

Pro tip: If you're looking for a job you can enjoy but it doesn't pay enough, consider also finding a way to make some extra cash to offset the salary.

Few (if any) employers want to hire people they can’t trust. Being honest about things like when you get to work, how many tasks you accomplish in a day, and how you’ve spent your time at work helps you establish a reputation as an employee others can rely on.

Honesty is the best policy in a few other areas too. For example, it’s important to be honest with yourself about what you can and can’t do at work.

Otherwise, you’ll have a hard time taking feedback and improving. It’s similarly important, to be honest about any mistakes you make or questions you have.

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How comfortable are you seeing things from another person’s point of view?

Are you open to listening and learning from other people’s experiences rather than centering your own life experiences? Can you easily put yourself in someone’s shoes, or are you trapped in your own perspective?

Answering these questions is important to anyone who works in today’s globalized, diverse world. Developing empathy will make you a better coworker too. This will be an asset no matter what field you go into or where your career takes you after your first job.

Bottom line

Along with perfecting your resume, brushing up on these skills can set you apart in a candidate pool and make you even more appealing to your future employer. It could also help you get a better job so you can finally grow wealth and prepare for your future.

Plus, staying on top of skills like these is more than a great way to launch a career. It can prove crucial to establishing a decades-long career you’re both excited about and proud of.

More from FinanceBuzz:

• 6 genius hacks Costco shoppers should know
• 9 things you must do before the next recession.
• Can you retire early? Take this quiz and find out.
• 9 simple ways to make up to an extra $200/day

We may receive compensation from the products and services mentioned in this story, but the opinions are the author's own. Compensation may impact where offers appear. We have not included all available products or offers. Learn more about how we make money and our editorial policies .

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