zoom business plan minimum of 10 hosts

Zoom Pricing

Zoom has diverse pricing plans to offer video conferencing software that suits a plethora of business needs and budgets.

• Pricing for their most popular plan, the Zoom One Pro plan, is set at $15 monthly per host.
• Users seeking a more comprehensive solution can opt for the Business plan, available at $20 per host per month, payable yearly, and a minimum requirement of 10 hosts.
• For large enterprises and corporations requiring advanced functionalities, Zoom offers the Enterprise plan at $20 per host per month, billed annually, with a minimum requirement of 100 hosts.
• Should prospective users wish to evaluate the platform before purchasing, Zoom provides a free plan called Basic that includes Zoom meetings and basic features.

It's important to note, prices may vary based on regional markets and additional services or add-ons selected.

Zoom Negotiation Insights

Inside the Vendr platform, you can explore a variety of negotiation angles when it comes to purchasing or renewing your Zoom contract. One of the potential discount levers to consider is:

• Contract Range Alignment: Pricing for Zoom varies depending on the number of users or the 'headcount' in your organization. Our data shows that organizations with 200 users can expect contracts in the range of $14,500.00 - $27,600.00, while those with 1000 users see a contract range of $23,900.00 - $58,200.00. Ensure you get the pricing applicable to your organization size while negotiating.

When discussing the commercial aspects, one important item is:

• Bundling with Zoom Phone: Bundling services together is a common strategy to achieve price reductions. If your organization also needs telecommunication services, consider bundling Zoom Phone with your base Zoom contract. This could provide negotiating leverage for lower overall pricing.

These insights can provide a good starting point for negotiations. However, for a deeper dive, you may want to consider the insights we offer through our platform. To get more discount levers and commercial strings to pull when negotiating your Zoom contracts, sign up for a free forever Vendr account. Our platform provides a host of negotiation insights for Zoom and other SaaS products to help you secure the best terms and prices.

Community Insights for Zoom

Here are some recent insights shared by our community on procuring Zoom:

• "We were able to save around $2k on our Zoom Phone purchase through mentioning competitor prices for DIDs." - Community Insight was posted recently.
• "We secured an additional 5% discount by leveraging a two-year term." - Community Insight was posted 1 month ago.

Learn more about how to optimize your Zoom procurement strategy and gain additional insights such as estimated time to implement Zoom, what to expect for your renewal, and other discount levers that can be implemented if you're stuck during the negotiation process by signing up for a free forever Vendr account . Join our community to access a total of 50 insights available for Zoom.

Zoom Competitors

8x8 is a cloud-based video conferencing solution with a comprehensive set of features. Enabling reliable and straightforward virtual meetings, 8x8 provides HD video and audio, cloud recording, screen sharing, and scheduled meetings. It is popular among businesses of all sizes looking for efficient communication tools.

GoTo Meeting, by LogMeIn, provides a professional online meeting environment with high-quality video, and audio feeds, interactive engagement tools, and robust meeting analytics. Ideal for large-scale collaboration, it offers integrations with popular business tools and strong customer support.

Check out our guide on GoTo pricing for more info.

Google Meet

Google Meet facilitates secure video meetings for businesses, schools, and non-profits. As part of Google Workspace, it offers seamless integration with other Google products, enabling users to join meetings directly from a Google Calendar event or email invite. With its simplicity and excellent uptime, it is a solid option for organizations heavily reliant on Google services.

Check out our guide on Google Workspace pricing for more info.

Microsoft Teams is a unified communications platform that integrates with Office 365 and supports private chats, team chats, and video calls. With its extensive collaboration features including file sharing, collaborative editing, and sophisticated scheduling capabilities, Microsoft Teams is a comprehensive solution for businesses invested in Microsoft's ecosystem.

Check out our guide on Microsoft pricing for more info.

Webex, owned by Cisco, provides a secure, reliable online meeting and collaboration platform. Known for its robust security measures and excellent audio and video quality, Webex enables efficient virtual communication. It also offers features like interactive whiteboards, polling, and Q&A modules, along with integrations with multiple popular business software applications.

Zoom Overview

Zoom is a leading provider of modern enterprise video communication solutions, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars. Leveraging artificial intelligence and machine learning, Zoom allows for seamless real-time communication experiences across devices and empowers teams to work productively from anywhere. Features like virtual meeting rooms, virtual backgrounds, video recording and transcripts, team chat, and integrations with major productivity platforms make Zoom a comprehensive tool for businesses of all sizes.

Compliance and Security

In terms of compliance and security, Zoom is aligned with standards including GDPR and SOC2, ensuring data privacy and secure business practices. Multi-Factor Authentication (MFA) is offered, bolstering security by requiring users to provide multiple means of verification to access their Zoom accounts. Zoom also supports Single Sign-On (SSO), providing users the convenience of using a single set of credentials across varied applications, enhancing both user experience and security.

Zoom ensures adherence to Personally Identifiable Information (PII) and Data Protection Act (DPA) regulations, emphasizing secure data processing and protection measures that respect user's information and privacy rights. Regular audits reaffirm Zoom's commitment to maintaining rigorous security and privacy standards in their systems.

FAQs about Zoom pricing and plans 

What is the difference between zoom basic and zoom pro .

Zoom Basic is the free Zoom plan while Zoom Pro is the lowest tier of Zoom’s paid plans. Meetings in the Zoom Basic and Zoom Pro plans both allow up to 100 participants, the chief differences are:

• In the Zoom Pro plan meetings can last up to 30 hours, while the time limit for Zoom Basic meetings is 40 minutes
• Zoom Pro includes the AI companion
• Zoom Pro includes cloud storage of up to 5GB
• Zoom Pro includes access to free premium apps for up to one year

Can I use Zoom for free?

Yes, Zoom provides a free plan called Zoom Basic, which includes meetings with up to 100 participants and up to 40 minutes in length. 

Can I purchase Zoom just for one month? 

Zoom plans are billed either monthly or yearly, so if you choose the monthly billing option you can try Zoom for one month and then decide to continue or discontinue the subscription plan. 

What happens if you go over 40 minutes on a free Zoom account? 

Once you hit the 40 minute time limit on a free Zoom plan the meeting will automatically time out. 

Is Google Meets cheaper than Zoom? 

Both Zoom and Google Meets provide a free option. For paid plans, when we compare the monthly rate for equivalent plan tiers between Google Meets and Zoom, overall Google Meets is cheaper:

• Basic: Free
• Zoom Pro: $14.99/month/user
• Zoom Business: $21.99/month/user
• Zoom Business Plus: Price not listed
• Enterprise: Price not listed
• Business Starter: $6/month/user
• Business Plus: $18/month/user

Is Zoom free internationally? 

Yes, Zoom’s free Basic plan is available for international users.

Get the best products at the best prices

Zoom Reviews

Learn more about Zoom with customer reviews, information about features, and comparisons to other platforms like GoToMeeting.

Updated on November 28th, 2023

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Zoom is a provider of remote conferencing and business VoIP services that combine video conferencing solutions , online meetings, chat, and mobile collaboration. Zoom offers video, audio, and screen-sharing experiences across Mac, iOS, Android, Windows, Blackberry, Zoom Rooms, and H.323/SIP room systems.

Updated 18th of March 2020

We added comparisons between Zoom, FreeConferenceCall.com, and GoToMeeting, and included pricing and more in-depth information about all Zoom's products.

Also Consider

Ring central, video conferencing, voip, phone system, fax, and more..

Free trial available.

No contract required.

Get unlimited video meetings, conference calls, and phone calls.

Pros and Cons:

• Multiple plans for growing businesses.
• Comprehensive list of robust add-ons.
• Compatible with multiple devices.
• Excellent integrations.
• Meeting times are limited.
• Add-ons can be costly.

Zoom's conferencing call services help optimize team performance and collaboration across multiple devices. Thanks to features like HD-quality video and audio calling, file sharing, and breakout rooms, teams situated across the globe can effortlessly connect and share information.

Compared to top competitors like FreeConferenceCall.com and Dialpad Meetings, Zoom offers much more robust features. These include whiteboarding with co-annotation capabilities, multi-share, and business messaging. For businesses that require excellent third-party integration, Zoom provides integrations with Dropbox , Box , and Appointlet .

Zoom offers a comprehensive free plan that includes features generally not found in entry-level plans, such as whiteboarding and active viewer speaker. The online-based meeting service is ideal for employees situated remotely, with access available across various devices. In addition, Zoom users can enjoy features like a cloud-based business phone system and webinars .

Zoom's audio and video meetings are limited to 40 minutes with the free plan and 24 hours with the paid plans. While Zoom provides sought-after add-ons, they are only available if you have at least one Pro host and they can be costly, with pricing ranging between $15.99 per month, per host.

Reputation:

Zoom is not rated by the Better Business Bureau and there are currently no complaints available. We did find over 5,000 reviews on Trustradius , with an average rating of 8.3 out of 10.

Positive reviews focused on Zoom's excellent video conferencing and robust collaboration tools like file sharing. Low-rated reviews were mixed, with customers highlighting everything from a hard-to-use dashboard and call recording editor to occasional poor call quality.

*Zoom also offers a wide range of add-ons that start at $2.49 per month.

Price Comparison:

Zoom vs. gotomeeting:.

Zoom ($15.99 /mo.) and GoToMeeting ($14.00 /mo.) are very similar in price and features, providing users with excellent group collaboration and web conferencing capabilities. However, unlike GoToMeeting, Zoom provides a feature-rich free plan.

Zoom vs. GoToMeeting Comparison:

Zoom vs. FreeConferenceCall.com:

Both Zoom and FreeConferenceCall.com provide free video and audio conferencing, with only Zoom offering additional paid plans that are ideal for growing businesses. While both competitors provide similar features like call recording and call controls, they do differ when it comes to their limitations.

Zoom vs. FreeConferenceCall.com Comparison:

Read our article on the best conferencing call services for an in-depth comparison between Zoom, GoToMeeting, and Free Conference Calls.

Zoom Products:

Meetings & chat..

Zoom's meetings and chat solution provides enterprise-grade video conferencing with real-time messaging and file-sharing capabilities. The platform's comprehensive list of features makes it easy for employees to start, join, and collaborate across any device. Features include HD-quality audio and video, call recording, transcription, and streamlined calendaring, among others.

A key benefit of Zoom's conferencing solution is its strong collaborative tools . Users can effortlessly share files with colleagues, start a group chat, co-annotate on meetings, and search through content. Zoom's Meetings & Chat solution comes in four variations: Basic, Pro, Business, and Enterprise.

• The Basic plan is ideal for solo entrepreneurs and startups that do not require robust conferencing features. The plan is completely free and includes features like an unlimited number of meetings, active speaker view, desktop and application sharing, simultaneous screen share, and host controls.
• The Pro plan includes all the features provided in the Basic plan, with the addition of user management, reporting, custom personal meeting ID, and 1GB of MP4 or M4A cloud recording.
• The Business plan comes with a minimum of 10 hosts and includes all the features included in the Pro plan. Users also have access to more robust features like an admin dashboard, managed domains, custom emails, and company branding.
• The Enterprise plan is Zoom's top of the line plan that's tailored to meet the needs of large-sized businesses. In addition to all Business plan's features, the Enterprise plan also includes the services of a dedicated customer support manager, executive business reviews, and bundle discounts on webinars and Zoom Rooms.

The pricing for all four plans can be found in the pricing table listed above .

At a Glance:

Zoom Features:

Instant or scheduled meetings.

Scheduling w/ Chrome Extensions.

MP4 or M4A local recording.

Host controls.

Breakout rooms.

Group and private messaging.

Presence detection.

Screen share any iPad/iPhone app.

Co-annotation on a shared screen.

Whiteboarding.

Multi-share.

Secure Socket Layer (SSL) encryption.

AES 256 bit encryption.

Available Add-ons:

You can only add the features listed above if you have at least one Pro host.

Other Products by Zoom:

Rooms & workspaces..

Zoom's Rooms and Workspaces solution creates virtual conference rooms that are easy to join and setup. Even if you already have a video conferencing solution setup, you can make use of Zoom Conference Room Connector to directly connect to Zoom Meetings from existing (SIP or H.323) conference room systems, such as Polycom, Cisco, or Lifesize equipment.

For just $49.00 per meeting, you can effortlessly connect, schedule, and share content with colleagues all over the world thanks to features like HD video and audio quality, one-click access, one-touch wireless share, and calendar integration. The application also includes up to 12 whiteboards at a time and co-annotation across desktop, mobile, and Zoom Rooms.

Video Webinars.

Zoom's webinar solution lets you host online events with up to 100 interactive video participants, as well as an additional 100 to 10,000 view-only attendees. Features include on-demand viewing, recording and auto-generated transcripts, live broadcasting, event assistance, and reporting and analytics.

This solution is ideal for businesses that want to streamline workflow, monetize webinars, and enhance their brands . Pricing starts at $40.00 per host for 100 attendees. However, interested parties are encouraged to contact Zoom for a personalized quote.

Zoom Phone.

Zoom's cloud-based phone system includes traditional business phone features like auto-attendant, voicemail and call recording, HD audio quality, and intelligent call routing. With Zoom Phone, businesses can unify their communication system by adding Zoom's Meeting & Chat capabilities. This means users can seamlessly make and receive phone calls, share content, host video meetings, and more.

Best Small Business Phone Systems

Get information on the top business phone systems, including pricing, reviews, and FAQs.

Dec 21, 2023

Integrations:

Key Information:

Is Zoom really free?

Zoom offers a full-featured Basic Plan with unlimited meetings for free. Upgrading to other plans requires payment.

Is Zoom good for webinars?

Zoom Webinar is easy to use and free on the Basic package, limited to 40 minutes with more than two people on the line and no integration with other tools. Upgrade to the $15 a month plan for unlimited webinars with up to 100 people at a time and no time limit. An extra $40 a month gives you Zoom's Webinar package for extra features and control over your webinar sessions.

Is Zoom safe to use?

When you sign in to Zoom, your information is kept safe through encryption software throughout your session. Zoom also uses an Advanced Encryption Standard 128-bit algorithm for extra security during your webinars and provides you with the option of a room lockout password to ensure there is no unauthorized access to your webinars.

Is Zoom better than WebEx?

Both Zoom and WebEx are comparable in terms of customer satisfaction and product quality. Zoom is cheaper than WebEx but WebEx offers a few more features than Zoom.

How much is Zoom monthly?

Zoom's monthly pricing ranges between $14.99 and $49.00. Zoom offers a free plan as well.

What are the benefits of Zoom?

Zoom's main features include:

• Video webinars.
• Zoom Rooms.
• Business IM.
• SIP Connector.
• Developer platform.

What is the difference between a Zoom meeting and a webinar?

Zoom meetings allow all participants to screen share, turn on their video and audio, and view who else is in the meeting. Zoom webinars allow only the host and designated panelists to share their video, audio, and screen. Attendees in webinars are view-only.

Can you use Zoom on a phone?

Yes, you can join in a Zoom meeting audio by traditional phone, iPhone, and Android.

How do I download Zoom?

You can find all the software at the Zoom download center .

Can I join a Zoom meeting without an account?

Yes, a Zoom account is not necessary to join a meeting, but users will need an account to host a meeting. Anyone can join a Zoom meeting on a mobile or desktop app.

How many participants can you have on Zoom?

You can have up to 100 video participants in any of your meetings.

Does Zoom work internationally?

Yes, Zoom is a global service. However, Zoom is currently not available in the following countries:

• North Korea.
• The Crimea Region of Ukraine.
• United Arab Emirates (services have been disrupted but Zoom is attempting to restore full VoIP services).

How do I start a Zoom meeting?

• Open the Zoom.us application.
• Click "Start with video" or "Start without video."
• Click "invite" at the bottom of the meeting window.
• Share the invite by either clicking on the email icon or copying the invite URL or invitation and pasting it in an email to your participants.
• Click the schedule button, fill in a meeting topic, and fill out the rest of the schedule form according to your needs.
• Click the schedule button at the bottom of the schedule form, then click the Copy to Clipboard button.

Can I record a Zoom meeting?

Yes. Clicking the Record to Cloud button records all your video, audio, and chat text to the Zoom cloud. These files can be downloaded to a computer or streamed from a browser.

Is there a Zoom free trial?

No, Zoom's Basic plan is free to use. Interested uses can also request a live demo .

What are some Zoom alternatives?

• BlueJeans .
• Skype for Business .
• GoToMeeting .
• Splashtop .
• Zoho Meeting .

Guide to Building and Expanding Your Small Business With Zoom

Get tips for reaching new customers, expanding your team, and communicating with ease, connected by a communications platform that evolves with your business.

• 01 For the growth-oriented entrepreneur - Jumplink to For the growth-oriented entrepreneur
• 02 For the established & expanding small business - Jumplink to For the established & expanding small business

As a founder, owner, and maybe even a sole proprietor, you know all about the importance of communication. Staying connected with customers, employees, partners, investors, suppliers, and vendors can help you build trust, grow your brand, and establish meaningful relationships with the people that matter most to your small business.

This guide offers a few ways to help you enhance your customer service, improve collaboration, and support your growing remote or hybrid team, all with a single communications platform. When you have your communications dialed in, you can spend less time worrying about technology and more time doing what you love.

Are you looking for unified communications or best-of-breed?

Small businesses building their processes typically choose to consolidate communications with a single platform or go with a best-of-breed approach.

Unified communications

Unified communications refers to a single platform that offers phone, chat, and video conferencing together. This provides a seamless, one-app experience for employees, and simpler management without having to deal with different providers and contracts.

Best-of-breed

Best-of-breed means choosing several different vendors to provide your technology needs — one for messaging, another for phone, and yet another for video calls. While this approach allows you to customize your tech stack, it can be more expensive and difficult to manage over time without the right resources.

If you have a lean IT team, or you wear the “IT director” hat (along with marketing, accounting, business development, and sales hats), a unified communications solution can help streamline IT management and give you more time to focus on what you’re more passionate about — like growing your business.

I like the ease of use and cost-effectiveness of [Zoom]. Instead of four different things, I have one platform that incorporates them all. There are fewer bills to pay and fewer contracts to understand. It’s made things a lot easier.

Judi Willetts, Pike Creek Psychological Center

For the growth-oriented entrepreneur.

Whether you’re taking your side hustle full-time, turning your passion project into an income stream, or building your big idea into a thriving startup, the first few years of starting your business are critical to your success.

How you communicate and engage with your customers, employees, vendors, suppliers, and future partners during this time will help lay the foundation for growth.

That’s why you’re looking for peace of mind in your communications platform: the confidence in knowing that your solution will perform in any situation, whether you’re meeting one on one with a valuable customer or delivering a webinar to an audience of 500. Of course, cost and customization are important, too. You want to be able to pay for the services you need, not the fluff you don’t use — and you don’t want any surprise fees or overage charges when the bill comes.

Learn how your communications platform can help you build customer connections, enable employee collaboration, and develop a strong company culture to support your thriving team.

Connecting with customers

No matter what line of business you’re in, you want to meet your customers’ needs at every point in their journey. Today’s consumers want brands to be available for instant communications on a broad range of channels — not just phone and email, but text message, social media, live chat, and even video. 

Here are some tips for connecting with customers on the Zoom platform:

Communicate anywhere, on any device

Even when you’re constantly on the go, you want to be there when your customers need you. Zoom works on a globally available suite of hardware solutions for offices, homes, workspaces, and mobile devices, and lets you move seamlessly from place to place. When you download the  Zoom desktop client  and mobile app, you can receive  Zoom Phone  calls, send a text, or join a  Zoom Meetings  from your laptop, tablet, or smartphone. You don’t have to be tied to your desk or risk missing opportunities when you leave it. 

Zoom Phone allows you to choose which number you call or text customers from, whether it’s a main business line or your own direct business number. Either way, you won’t have to use your personal number to reach customers anymore.

Respond faster with call queues

While you may have once been the sole person answering calls for your business, your growing team can help make sure your customers aren’t kept waiting too long. Setting up a  call queue  routes incoming calls to a designated group of users, like your entire sales team, leading to shorter wait times for customers.

You can have an entire team helping to support text message response. When your customer texts a number associated with the call queue, it will be sent to a group of users for the first available rep to respond, cutting down on customer wait times.

Engage your customers with video

Embrace the advantages of video to reach new customers and offer virtual services. Features like screen sharing and annotation help build a dialogue with your customer during a consultation or allow you to deliver an engaging product demo. You can also create virtual touchpoints like a weekly office drop-in, or establish new revenue streams from virtual classes and events. 

Read the blog:   Rethinking the Customer Experience in the Video Age

Did you know that you can set up your own customizable  personal meeting link  with your company name so people can connect with you for quick, ad-hoc video calls? You can keep your custom link in your email signature for easy access.

Anyone with your personal meeting link will be able to join your meeting, even if you haven’t specifically invited them. To secure your meeting and prevent unexpected visitors from joining, you can enable the  Waiting Room  feature to admit participants individually, or  lock your meeting room  while in use

Enabling employee collaboration

For small businesses, investing in a physical office space can be hard to justify, especially when so much of the world is hybrid. If your employees are remote and distributed, a communications platform becomes even more important for enabling effective collaboration from afar.

Quickly see who’s available

Zoom Team Chat  enables you to have  quick, real-time conversations  with employees without scheduling a full-on meeting. Think of it as the equivalent of stopping by a colleague’s desk to ask a question. You can see whether an employee is available, in a meeting, away from their desk, or on vacation, giving you a better idea of when you can expect a response.

Create chat channels for different projects

With Zoom Team Chat, you can easily communicate with people one on one or in groups. You can create different channels for different groups of people — one for the sales department, another for marketing, and another for leadership. You can also pull together people from different departments into a channel for a specific product launch or project to have discussions, share images or files, and provide feedback.

Move from one method of communication on to another

When you’re collaborating with a colleague over chat, you may realize that a phone call or video conference would be easier for getting the message across. The Zoom platform enables you to easily move from a chat to a phone call or video meeting with the click of a button. You can also pull other collaborators into a phone call or Zoom Meetings as needed.

Integrate or leverage your critical applications

Use integrations to launch important work tools from within the Zoom client for even more effective collaboration. Leverage  Miro’s collaborative whiteboard  during your next virtual brainstorming session, project manage in meetings with the  Asana  app, and streamline notetaking with  Notejoy

Support accessibility for all employees

Give employees the solutions they need to communicate and collaborate effectively. Enable  auto-generated captions  (also known as live transcription) for all users in your account and make sure your employees know about the  accessibility  features they can customize in their Zoom settings.

Building culture among growing teams

As your team grows, it’s important to build your internal culture so employees feel welcome, build trust, and get to know each other. Without long hours spent together in the office, you can use the Zoom platform as a hub for social connection and culture building. Here’s how:

Create social chat channels

Zoom Team Chat channels offer a space for groups with similar interests to connect, but those interests don’t have to be work-related. Encourage employees to create channels for their personal interests and hobbies. From dog lovers to book readers to sports fans, your employees will find common interests to connect over, and a devoted place to talk about them.

Read the blog:   Ways to Maintain Your Company Culture with a Hybrid Workforce via Zoom Team Chat

Hold virtual all-hands meetings

While your company’s day-to-day collaboration might happen in teams, getting everyone together regularly is important for disseminating business news and information, hearing from leadership, and engaging employees. This is helpful whether you’re a team of 10 or 100. You can make your  all-hands meetings  as casual and interactive as you want, including virtual icebreakers and games or even inviting guest speakers to educate and inspire.

Celebrate & recognize employees

When employees have completed a project or scored a big sales win, send an announcement on Zoom Team Chat to publicly celebrate their efforts. Don’t forget about birthdays, promotions, work anniversaries, and other milestones — acknowledging them on Zoom Team Chat allows others to chime in and share their congratulations, too. 

Find out more about the solutions in this section

Zoom Meetings Online video meetings

Zoom Team Chat Instant messaging and collaboration

Zoom Webinars Broadcast engagement

Zoom Phone Cloud telephony

Zoom App Marketplace 1,500+ apps and integrations

For the established & expanding small business

Building a business from the ground up is no easy feat — according to the  Chamber of Commerce , only 50% of small businesses survive past the five-year mark. 

If you’ve nurtured your company past the startup stage, congrats! Now it’s time to focus on the next phase of expansion, which may require more communications capabilities to help support your evolving needs.

As an established business, you probably have more IT support and budget to spend on technology than you did as a startup. What you’re looking for in a communications solution may have shifted, too — you want a high-quality, feature-rich platform that will help take your business to the next level. But, you still want it to be intuitive, reliable, and easy to manage. 

Read on for tips on how to optimize communications, elevate your operations, and let you get back to the work you prefer — honing your craft and serving your customers.

Making global connections

In a digitally connected world, you can build a global customer base and an international team faster than ever before. See how Zoom enables you to expand to new markets and stay connected with customers and employees.

Global phone services

Your team may be selling or providing customer service in new places. Zoom Phone has expanded  global coverage  to more than 45 countries and territories and provides flexible BYOC options that extend your geographic reach even further.

Virtual troubleshooting & support

You don’t need to limit your business operations based on who’s available in a specific location — with Zoom, your team members can conduct business all over the world. A customer service rep in Europe can jump on a video call to provide support to a customer in Asia. An equipment technician based in South America can help troubleshoot issues at a manufacturing plant in the U.S., all over Zoom.

Host international events

When you’re planning your next product launch or customer conference, you can open your event up to a global audience with our  Zoom Events  solution.  Live language interpretation  for Zoom Meetings and Zoom Webinars enables you to designate interpreters for different languages. And starting in 2022, we’re building out  automated transcription for 30 languages and live translation for 12 languages  to help you reduce more language barriers and reach more people.

Optimizing workspaces & workflows

As your business grows, identifying efficiencies will help you scale your operations. Optimizing where and how you work can help drive productivity and make you and your team more effective.

Integrate with existing technology

Over the past few years, you’ve probably adopted some technology tools that have become ingrained in your business operations. When you choose Zoom, you can integrate with  hundreds of business applications  like  Salesforce ,  Zendesk ,  Microsoft Teams , and  Google Workspace . Integrations enable you to create seamless workflows without toggling between multiple applications. 

Create an intuitive hybrid workspace

If you have physical offices, video-enabling your meeting spaces will help your hybrid workforce connect more efficiently without IT’s help. With  Zoom Rooms , your employees will be able to effortlessly join a video conference with one click, and share content wirelessly without worrying about cables and connections. Plus, features like  Smart Gallery  help you create a more equitable meeting experience between remote and in-person employees.

When you actually see Zoom Rooms in action, you think it’s so simple, it’s impossible. You walk into a room and press a button and you’re connected. … It’s so easy in a sense that you don’t really need dedicated or specialized IT support, and for a small business, that’s a big thing.

Tom Szauer, RF Binder

Make it even easier to connect from home.

By optimizing your own home office space, you can collaborate more efficiently and boost productivity. Set up  Zoom for Home  on a personal collaboration device like the  DTEN ME  or  Lenovo ThinkSmart View  to access your calendar, make and receive phone calls, or join a video meeting with one touch.

Supporting your growing team

Many small businesses experience growing pains as they expand, welcome new employees, and build scalable processes to serve their customers. Here’s how you can leverage modern communications technology to help support and equip your hybrid team with what they need to work smarter, not harder.

Set business hours for better work-life balance

Nurturing a positive company culture that respects employees’ time and boundaries will help you recruit and retain a high-performing workforce. Help your employees with reducing burnout and stress by encouraging them to set Do Not Disturb hours on their Zoom client and business hours on their Zoom Phone settings. After hours, inbound calls can be  automatically routed  to voicemail or an after-hours call queue so your employees don’t have to worry about being “always on.”

Enable flexible working for on-the-go employees

Today’s employees expect  flexibility in where and when they work . With the Zoom platform, you can easily take your meeting on the go by switching from your laptop to a mobile device without leaving the session. You can also make and receive phone calls from any internet-connected device, meaning you don’t have to be tied to a desk phone to connect with colleagues or customers. 

Customize for your needs

You can customize Zoom to meet your business needs, whatever they may be — now and into the future:

• If your business handles a high volume of phone calls, add on the  Zoom Phone Power Pack  to make it easy to transfer calls, manage call queues, and view real-time call analytics. 
• If you need to record and store your Zoom video calls for training or compliance purposes, add on more cloud storage.
• Want to host up to 1,000 interactive participants on a Zoom video meeting? Add on a large meeting license whenever you need it, and go back down to your regular plan the following month.
• If you have team members around the world, you can get local phone service in 45+ different countries through our Global Select plan. 
• Need to embed video into your services or solutions? The  Zoom Developer Platform  enables you to build custom integrations. 
• If hardware investments aren’t in your budget, Zoom’s  Hardware as a Service  lets you get the solutions you need at an affordable monthly price. You can easily add and upgrade as your business grows.

With  flexible plans and add-ons , you’ll always be able to find a solution that fits your situation — even if your needs are constantly evolving.

Zoom Events Virtual and hybrid event solutions

Zoom Rooms Video-enabled meeting spaces

Zoom Developer Platform Extend and enhance Zoom

For wherever your small business is headed

Your business needs are different at different stages. Technology like Zoom will be your trusted communications partner through all of them.

With more than half a million organizations of all sizes choosing Zoom, you’ll get the same “big business” benefits as a global enterprise with the flexibility your small business needs. See how we can support your most critical communications at every point in your journey.

Zoom Pricing Guide: A Review of All Zoom Products & Plans

Though Zoom is best known for its video conferencing platform , Zoom Meetings, it has continually expanded to offer additional software solutions that meet the remote workforce’s increasing demands since the pandemic.

Zoom now offers Unified Communications (UCaaS), advanced team collaboration tools, a VoIP phone system, virtual events, and hybrid office environments.

Each product has flexible tiers and pricing plans– including free versions –that allow for a variety of use cases across large and small teams.

This article outlines Zoom pricing, plans, and features of each product: Zoom One, Phone, Events, Webinars, Rooms, and Contact Center.

• Zoon Events and Webinars

Zoom Contact Center

Who should use zoom, zoom pricing faqs.

Zoom One, Zoom’s multichannel unified communications product , streamlines Zoom Phone, Zoom Chat, Zoom Meetings, and business SMS messaging into one communications solution.

The pricing of Zoom One starts at $14.99 per user per month. The lower-tier plans offer video and chat only, while the higher-tier plans add SMS, voice, and expanded features.

Zoom One Basic

Zoom One Basic is Zoom’s free collaboration software with video conferencing and team chat, full of participant-engagement features within an easy-to-use interface.

It supports up to 100 participants in video meetings but limits meetings to 40 minutes . While multiple basic users can share an account and license, licensing multiple employees under one company account requires switching to a higher tier.

For a free plan, the Basic tier includes a surprisingly robust set of video features to encourage in-meeting collaboration and real-time communication on desktop and iOS or Android mobile devices.

In a Zoom Meeting, hosts and participants can access the following controls:

• Meeting information: The top-left corner icon provides information about the meeting room’s title, Meeting ID, host, passcode, and invite link
• Mute/join audio: Mute/unmute microphone, test audio, and select meeting audio source
• Start/stop video: Turn video camera on/off, select camera, add Zoom background images/filters
• Security (host only): Meeting lock/unlock, enable meeting waiting room, hide/display participant photos and video streams, add/remove participants, and control participant activities
• View participants: See meeting participant names, the total number of attendees, which users have a microphone or camera on/off

Video collaboration features in Zoom’s Basic plan:

• Chat: Type a message to all participants, create smaller channels, or use one-on-one private messaging. Send files, images, lines of code, emojis, and GIFs
• Screen sharing: In-meeting simultaneous screen sharing
• Responses and hand-raising: Emoji reactions and virtual hand raising
• Breakout rooms: Split larger meetings into up to 50 randomized or pre-assigned breakout rooms to promote small-group collaboration
• Virtual background: Substitute an image, blurred background, or slide deck as a user background
• Waiting room: Before meetings, participants remain in a virtual waiting room until the host admits them
• Filters: Add colors, stickers, and mask-like filters to video streams
• Spotlight: Spotlight up to 9 users to pin their videos to the main screen for the meeting duration, no matter who is talking
• Whiteboard: Zoom Whiteboard, included in all Zoom One plans, is a collaborative canvas where participants can simultaneously draw, annotate, and ideate with multicolor pens, images, shapes, sticky notes, and comments.  Editable boards are saved in the Zoom cloud and can be shared during and outside of meetings. The Basic and Pro plans include 3 whiteboards, while the Business plan and up support unlimited whiteboards.
• Storage: Though there’s no cloud storage on the Basic plan, users can locally record videos and save their mp4 files on their device

Zoom One Pro

Like Zoom Basic, Zoom Pro supports only video, chat, and whiteboards. However, Zoom Pro expands the meeting time limit to 30 hours, supports up to 9 licenses within your company account, and offers 5 GB of cloud storage, compared to no cloud storage in the Basic plan.

While the Pro plan maintains the same 100-participant limit as Basic, Pro offers a handful of meeting features that expand administrative and developer capabilities and increase meeting attendee engagement:

Meeting Co-hosts

Meeting hosts can assign unlimited co-hosts to manage participants, virtual backgrounds, slide presentations, breakout rooms, polls, and in-meeting chat to free up the main host.

Polls allow you to create and pose up to 50 questions to participants during a meeting or webinar, providing information and feedback, and keeping teams engaged. Structure questions as multiple choice, matching, agree/disagree, rank order, short answer, or long answer.

Create polls in the Settings page and set poll anonymity.

After a meeting or webinar, poll responses are logged in reports for administrators to view.

Zoom REST APIs are pieces of code that allow users and developers to access Zoom information and actions within external apps.

The information contained in your Zoom account, such as meeting and user details, and webinar reports, can be useful for other purposes within your company’s app, like adding to a database or CRM system.

By scripting Zoom’s APIs into your company’s apps, you can:

• Access Zoom user details
• Access dashboard data
• Perform Zoom platform actions like creating a new user or deleting cloud recordings

Live stream meetings and webinars to URLs on Youtube, Facebook, Twitter, Twitch, or third-party streaming services.

Access reports and information about meeting usage, including: 

• Number of weekly/monthly/etc. meetings
• Meeting dates and times
• Meeting participant names
• Number of meeting participants
• Meeting durations

Zoom One Business

Like the two lower tiers, Zoom One Business offers video, chat, and whiteboards–no phone or SMS.

However, Zoom One Business, which provides between 10 and 99 licenses, expands meetings to support 300 participants and offers unlimited concurrent whiteboards.

The added admin portal provides one interface for an administrator to manage all facets of the contact center: billing, user management, accessibility, and usage insights.

Managed email domains make it easy to batch-add users by company or domain through automated emails prompting Zoom account creation.

Zoom One Business also adds useful video tools:

• Recording transcripts: Searchable, shareable meeting recording transcriptions and audio files, recording editing, and recording highlights
• Branding: Add your company branding and logo to the meeting login page, meeting background, scheduling emails, and create a custom meeting URL.
• Language interpretations: Designate an in-meeting interpreter with an interpreter audio channel, so participants can choose their preferred channel and overlay multiple languages at different volumes

Zoom One Business Plus

Zoom One Business Plus combines phone, chat, video, SMS, desktop and mobile apps, plus call routing and administrative features–making it a comprehensive omnichannel collaboration platform and business phone system. It also doubles cloud storage up to 10 GB and supports between 10-99 company licenses.

Purchase local and toll-free international numbers or port pre-existing numbers.

Zoom offers unlimited  HD voice  internal calling and your choice between unlimited or metered outbound calling. Enable and access line extensions, a dial-by-name directory, a voicemail system, an emergency response center within your company, and shared lines among agents.

The Zoom native mobile and desktop apps provide a central hub for agents and administrators to access all communication, scheduling, and analytics information across channels.

Desktop and mobile users can make calls from the dial pad and access all in-call functions like block, record, 3-way calling, one-click video, call transfer, and call hold. Access contact information, call history, and shareable voicemail transcriptions . Create chat groups, communicate via SMS, and schedule video conferencing.

Phone features in Zoom One Business Plus

• Voicemail transcriptions: All inbound voicemails are logged, transcribed, shareable, and searchable by keyword
• Unlimited IVR or auto attendants: Create drag-and-drop self-service voice menus that navigate inbound calls throughout your phone system. Auto attendants provide instant customer support, authenticate users, collect and update contact information, and manage call routing.
• ACD groups: Set up automatic call distribution groups that route inbound calls by agent skill, location, business hours, relationship, and more
• Call Barge/Monitor/Whisper/Takeover: Supervisors and administrators can listen in on any call center conversation and can privately “whisper” real-time agent guidance or feedback. If needed, the supervisor can join or take over the call.
• 3-way ad hoc conference calls: Easily dial and add a third party to an audio conference call
• Call recording: Automatic and on-demand call recording, transcription, storage, downloading, and sharing
• Call device handoff: Agents can instantly “flip” calls between desktop and mobile without hanging up
• Holiday and business hours routing: Set custom routing options and voicemail messages for after-hour or holiday inbound calls
• Chat: One-on-one or group chats, in-chat whiteboarding, link sharing, emoji reactions, chat via third-party messaging apps like Slack

Real-Time Reporting and Dashboards

Business Plus includes live meeting reporting and quality dashboards, showing current meetings, webinars, and attendee devices, names, and locations.

• Activity analytics: Ranks users by minutes spent in meetings and shows the most popular user locations and devices. Admin can see current hosts, join active Zoom meetings, and view features and products in use
• Meeting reporting: Historical meeting data and users over set time frames, including usage reports, participants, meeting minutes/user, inactive users, and more
• In-meeting reports: Real-time in-meeting connection quality and performance monitoring, CPU usage, audio and video quality, and screen sharing speed.

Zoom One Enterprise

Offering over 250 user licenses, Zoom One Enterprise combines Zoom Meetings, chat, Zoom Phone, SMS, Zoom Webinars with up to 1000 attendees, and Zoom Rooms for hybrid workforces.

Enterprise video meetings support up to 500 active participants, and Zoom webinars host up to 1000 attendees.

A webinar host typically prepares a presentation beforehand, alongside attendee interaction tools like meeting registration, polls, webinar branding, and Q&As. Webinars include live streaming, CRM integration, audience emoji reactions, and their own dashboard with engagement and ROI reporting.

Zoom Rooms, also included in the Enterprise plan, syncs in-office hardware and Zoom technology to create frictionless, highly collaborative, hybrid employee workspaces.

Features included in Zoom Rooms, part of the Enterprise plan

• Workspace reservation: Enables your team to reserve workspaces–desks, devices, or rooms-and lets admin track usage
• Scheduling display: A tablet or device outside conference rooms that shows the number of people in the room, if there’s a current meeting, upcoming meetings, and available time slots
• Smart gallery: Provides up to three unique video streams within a single camera for close-ups, analyzes multiple streams to select optimal view and angle to show participant
• Kiosk mode virtual receptionist: Turn a screen into a brandable face-to-face virtual kiosk and place it anywhere an in-person receptionist would be. Kiosks can help customers or employees find a workspace or navigate to the right location.
• Remote meeting control: Control Zoom Rooms meetings from a mobile device

For further detail, scroll down to the Zoom Rooms section.

Zoom One Optional Add-on Plans

• Zoom Whiteboard ($24.90 per year): Unlimited zoom whiteboards
• Large Meetings ($600 per year): Expands meeting capacity to 500 or 1000 participants
• Cloud Storage ($120 per year): Storage options up to 5 TB/month
• Audio Conferencing ($1200 per year): Outbound, global toll-free, and local dial-in calls to premium countries. Participants can call in free from any device.
• Zoom Phone Power Pack ($300 per year per user): Enhanced real-time and historical call queue analytics, an expanded contacts window for desktop users, and the ability for customers to reach your IVR system via SMS
• Conference Room Connector ($499 per year): Connects your SIP or cloud-based phone system with a tablet, mobile devices, Zoom Rooms, and other SIP endpoints to facilitate hybrid conference room functionality
• Zoom IQ for Sales: Live conversational intelligence for agent support

Zoom Phone is a low-price VoIP phone system, offering HD voice to over 40 countries globally, but with fewer video conferencing and analytics features than Zoom One.

Whether you need a VoIP number, a small business phone system , or an enterprise call center software, Zoom Phone makes it easy to transition to the cloud.

Purchase local, global, or toll-free virtual phone numbers from Zoom, or port pre-existing business or mobile numbers.

Zoom also supports companies in transitioning their legacy PBX systems into cloud-PSTN hybrid systems. To keep your current PSTN provider contract, calling rates, and phone numbers, Zoom offers bring your own carrier (BYOC) options: use a session border controller (SBC) to route existing voice circuits from your PBX system to the Zoom Phone cloud, or utilize Zoom’s SIP trunking system powered by global PSTN carriers.

Once connected to the Zoom Phone cloud, enjoy all the benefits of an advanced VoIP system.

Zoom Phone pricing plans include the following features:

• Unlimited internal calling
• Desktop and mobile apps
• Global toll-free numbers
• ACD groups with call queueing
• Voicemail with transcription
• Barge/Monitor/Whisper/Takeover
• Holiday and business hours routing
• 3-way conference calls
• Call management tools
• Single sign-on
• Internal team chat
• SMS and MMS
• Elevate call to a Zoom Meeting or video call
• Transfer call to a Zoom Meeting or Zoom Room
• Integrations with Salesforce, Slack, contact center software, Microsoft, and Google

Zoom Phone offers 3 paid plans. Your best choice depends on your desired area or country codes–and if you want to pay with a metered calling system or monthly subscription.

Each plan comes with one management portal per account, where administrators can manage users, permissions, and monitor call quality and usage data.

US & Canada Metered: Pay as You Go

The US and Canada Metered plan offers pay-as-you-go calling from a US or Canada number. The plan costs $10 monthly with free inbound calls and unlimited SMS, with metered outbound and toll-free calls.

Zoom charges a different per-minute rate for each destination country, but here are the US metered rates:

US & Canada Unlimited

At $15 monthly, the US and Canada Unlimited plan offers unlimited calling and texting in the United States and Canada, with corresponding business phone numbers.

Pro Global Select

At $20 monthly per user, the Pro Global Select plan offers unlimited domestic calling within any of the 40+ supported regions outside the US or Canada, along with a direct dial number in the country where they’ll make calls.

Zoom Phone Optional Add-ons

• Toll-Free Numbers ($5 per month): Add toll-free numbers so customers can call you at no cost to them
• Additional Phone Numbers ($5 per month): Add local, toll-free, or international premium numbers
• International Calling Add-on ($10 per month): Unlimited international calling to 18 countries/territories
• Hardware as a Service ($5.99 per month per device): Lease/upgrade hardware by the month
• Zoom Phone Power Pack ($25 per month per user): Real-time analytics and historical reports

Zoom Events & Webinars

Zoom Events and Zoom Webinars let you host webcasting conference events, seminars, or presentations in HD video for up to 50,000 attendees, with 1,000 interactive live video panelists.

With Zoom, you can host standalone webinars or string them together into Zoom Events, ongoing webinar series. Webinars and events let admins manage virtual event registration, branding, in-webinar audience engagement and networking, and reporting.

Zoom Webinar and Event Use Cases: 

• Virtual classrooms
• Product debuts and launches
• New feature demos
• Announcements
• Campaign events
• Onboarding and professional development
• Large meetings

Zoom Webinars and longer-duration Zoom Events have different pricing tiers.

Below, fund the pricing for virtual events with 1000 attendees. A larger audience capacity increases the price.

Zoom Webinars

Host single-session webinars up to 30 hours in length, with the following features:

• Customizable email reminders
• Customizable registration page
• Over 100 live video panelists
• Live streaming to third-party platforms
• Live polling
• Live event transcription, logged afterward
• Language interpreter support
• Performance and audience engagement reports
• CRM and marketing software integrations

Zoom Events

Zoom Events transforms webinars into large-scale virtual experiences with increased customization, step-by-step event management, attendee networking, and event analysis.

Zoom Events adds the following features:

• Expo: A virtual event floor where attendees can move about freely, listening in on the webinar while networking through one-on-one chat. Vendors, sponsors, and attendees can set up expo booths for sales and meeting customers.
• Backstage: A place where hosts, panelists, production, and event crew can gather, strategize, watch the live stream, and test sound quality
• Branding: Customize the event’s backsplash, and each employee’s virtual background and nametag
• Event hubs: Step-by-step event editors to create branded event hubs to manage events, rooms for attendees, and web pages for event discovery
• Customizable registration and ticketing: Create tickets or collect donations for specific events
• Various event types: Public or private, free or paid, single session or multi-session
• Reports and analytics: Track registration, attendee engagement, ticket revenue, and event performance

Optional Add-on Plans

• Audio Conferencing ($100 per month): Dial-in webinar access on any device, at no cost to attendees
• Cloud Storage ($10 per month): Store, share, or download video and webinar recordings in the cloud in MP4 or M4A file formats
• Zoom Event Services ($300 per hour, minimum 3 hours): Zoom Event professionals provide personalized online event management, consulting, planning, and live event support
• Developer Support: Technical resources, troubleshooting, and developer case support

Zoom Rooms is a software-based work organization system that combines video conferencing software, wireless screen sharing, device usage tracking, and audio conferencing to sync live, hybrid, and remote meeting environments.

Rooms utilizes tablets, desktop computers, smart TVs, mobile devices, cameras, and speakers to make conferencing and device-reservation seamless. Users can reserve conference rooms or devices remotely, walk into any reserved room, and begin the scheduled meeting with one click.

Companies with large in-person offices will benefit from Zoom Rooms because it works in any meeting space–desks, huddle rooms, lounge areas, classrooms, training centers, and more.

Scaling requires only purchasing (or renting) new hardware–from companies like Logitech, Polycom, Yealink, or others.

All Zoom Room Plans include the following features:

• Wireless sharing: Multiple attendants can simultaneously share content from their laptop or mobile device, with one click
• One-click joining: One-click meeting access when a user sits at any available device
• Workspace reservation: Team can reserve workspaces–a room or device–before work or in the office, on an interactive company map in the Zoom App. Employees and supervisors can monitor reservations, schedule usage times,  review coworker activity, and more.
• Easy check-in: Users scan a QR code at their assigned desk//room for instantly personalized data, channels, and history
• Kiosk: A physical device to set up anywhere you’d put a human receptionist. Use kiosks to greet guests/employees, direct them to their destinations, display reservations and floor maps, or connect kiosks to a live remote receptionist.
• Digital signage: Set up devices outside conference rooms or in important locations to display signs, schedules, images, agendas, or announcements
• Smart gallery: Three unique video screens within a single-camera view, providing a clearer face-to-face experience for remote participants
• Remote control: Create and join meetings, start, stop, mute, share content, and record meetings–all remotely from a mobile device or laptop

Rooms supports up to 1000 video participants or 10,000 webinar viewers per meeting and integrates with calendar functions in Office 365, Exchange, and Google.

Zoom offers a 30-day free trial, a $49-per-month regular plan with up to 49 licenses, and a $49-per-month Enterprise plan for more than 49 licenses.

The Zoom Contact Center is a video-conferencing-focused omnichannel contact center unifying voice, web chat, self-service chatbots, and SMS.

An omnichannel agent inbox and dashboard aggregate inbound messages, allowing agents to respond to customers quickly on any channel or device.

From an administrator’s perspective, the Zoom Contact Center allows you build, customize, and monitor with tools supporting ease of use.

Quote-Based Pricing

Zoom provides custom contact center pricing quotes, to create a unique plan for your business needs and size.

Unfortunately, even after contacting Zoom through multiple channels, we did not receive any custom quotes for their contact center.

Drag-and-Drop Editor

Create a customer self-service routing menu–either a conversational IVR system or an automated chat messaging system–that helps customers reach an agent or voicemail, take an action, or gain information. Editor call and messaging flows can utilize voice, chat, SMS, or live video at any step in the process.

Use a drag-and-drop flow builder to design your auto attendant, creating output messages with native recordings or text-to-speech. Customers can respond with dual-tone multi-frequency buttons, text keywords, or voice, because Zoom conversational AI understands natural language.

The call plan editor uses widgets to customize each step in the customer’s journey. For example, the Collect Input widget provides customers with menu dial-tone or button selections, while the Send Media widget triggers an outbound message, sends a file, or initiates a video meeting.

Skills-Based Routing

Skills-based routing ensures that incoming tickets reach the optimal agent by using routing profiles to sort incoming tickets to queues based on ticket priority, conditions, and agent skills.

Create skills, skill categories, and proficiency levels, and minimum agent proficiency requirements. The routing system then directs incoming calls, chats, and SMS tickets to agents with the optimal skillset, improving first-call resolution and CSAT scores.

Supervisors and administrators have access to a large glossary of metrics, KPIs, real-time reports, and historical reports providing contact center insights. Monitor active voice calls, live call queus, agent availability, individual agent call and ticket resolution statistics, channel usage, audio and performance quality reports, service level statistics, and customer satisfaction.

Add the following features to your Zoom Contact Center plan: 

• US/Canada Virtual Service Phone Number ($5 per month): Add new US and Canada virtual service numbers to your account for agent or IVR use.
• US/Canada Toll-Free Phone Number ($5 per month): Add new US and Canada toll-free numbers to your account

Each of Zoom’s products–Zoom One, Rooms, Phone, Events and Webinars–is optimized for video, so the best candidate for a Zoom product is a company looking to add video as part of a communication solution or phone system.

Those looking to collaborate remotely with a video-first platform will appreciate Zoom One, while companies in a hybrid office setting should look to Zoom Rooms.

Due to its wide library of video and telephony features, Zoom has become a staple for all sorts of use cases:

• Education: teachers connect with students in groups and one-on-one, using surveys and polls to engage and check for understanding
• Medical and healthcare: Patients can meet with their doctors via Zoom, or attend medical webinars
• Financial services: Clients meet with their bankers via Zoom video, sharing documents and screens to discuss finances
• Architecture: Design and architecture teammates use whiteboards to sketch and share ideas, offering feedback with sticky notes and chat
• Justice: Parole hearings, arraignments, prison visitation, and witness testimony can all occur via video in a safe and distanced environment
• eCommerce: Use chat, phone, or SMS to recommend products to customers, sharing links and images. Promote new items and releases with Zoom Webinars.

Below, we’ve answered commonly asked questions about Zoom pricing.

Most of Zoom’s plans charge a monthly fee. However, Zoom One’s Basic plan is free.

Each Zoom product has unique pricing plans, ranging from $10 to over one hundred dollars monthly per user. Zoom even offers a free Basic plan for Zoom One.

Your company’s best fit depends on the features your company desires, and your intended use case for Zoom. The Zoom One Business Plus plan offers a multichannel communication system for a great deal–$25 monthly per user.

Yes. You can upgrade and downgrade your Zoom plans by the month.

Zoom Review 2024: Features, Pricing & More

Updated: May 1, 2024, 4:01pm

Have a question for Toni Matthews-El or our other editors?

Ask here for a chance to be featured in a story.

Send a note to Toni Matthews-El, Rob Watts and our other editors. We read every email.

Keep reading Forbes Advisor for the chance to see the answer to your question in one of our upcoming stories. Our editors also may be in touch with follow-up questions.

Our Verdict

Read our in-depth 2024 Zoom review to learn everything you need to know about this popular conferencing service’s features, pricing, pros and cons.

It’s hard to overstate just how big an impact Zoom had on the United States workforce in 2020. Though many Americans may never have given the web conferencing tool a single thought the year prior, in the aftermath of forced shutdowns, Zoom became a lifesaver for many companies with employees working at home. The brand is an industry leader and one of our favorite telecommuting apps. Read on to learn more about Zoom and why it is a standout video conferencing service.

• Free to host up to 100 participants
• Unlimited group meetings
• Unlimited one-to-one meetings
• Whiteboard and screen sharing tools
• Record meetings and transcripts
• An extensive list of integrations
• Inability to delete inappropriate comments caused by trolls
• Restrictive time limits for the free tier
• Mobile version lacks many features found on the desktop version
• Spotty history with security

Table of Contents

Zoom at a glance, zoom meetings, other benefits, how zoom stacks up, is zoom right for you or your business, frequently asked questions (faqs).

Zoom Video Communications, more commonly known as just “Zoom,” was the brainchild of Eric Yuan, previously an executive and engineer at Cisco Systems. Zoom completed its IPO in 2019 and joined the NASDAQ-100 in 2020.

While it’s true that Zoom saw its usage skyrocket off the back of the global pandemic, the company was always on an upward trajectory. Zoom ultimately owes its success to a robust service that provides excellent video and webinar conferencing tools and other top-quality services.

Zoom’s Meetings platform is one of the most popular video conferencing systems in the world. This video conferencing software offers excellent video and audio streaming for free. The service is scalable to a degree, beginning with the free Basic plan and upgrading to options that bring vast amounts of integrations and data storage options to the table.

Zoom’s Basic plan is permanently free; you aren’t required to submit credit card information to use it. With Basic, you get:

• Unlimited group meetings hosted up to 40 minutes
• Unlimited one-to-one meetings, with each session having a 30-hour time limit
• The ability to host up to 100 participants
• The option of private and group chats

Additionally, the free version includes access to a host of business integrations, including Asana, Salesforce, Alexa, HubSpot and Workplace, among many others. Zoom also doesn’t make you pay extra for whiteboard tools, screen sharing, audio and video recordings or the ability to integrate with Google Calendar.

Zoom’s Basic tier may feel complete if you are someone who only needs a single license. However, if you desire unlimited meetings or specific web conferencing tools, you’ll want to consider upgrading.

With the Pro tier, you get everything in Basic plus:

• Social media streaming
• Co-hosting and alternate hosting
• Ability to designate anyone on the Pro plan to schedule meetings
• A gigabyte (GB) of cloud recording per license
• Skype for Business
• Live transcription
• Live streaming through YouTube, Facebook or a third-party service
• Usage reports
• User management tools

The Pro plan costs $15.99 per license, per month; Zoom recommends it for small teams as you can only buy a maximum of nine licenses.

The Business tier brings everything in the Basic and Pro plan, plus a few crucial additions:

• Ability to host meetings for up to 300 participants
• Recording transcripts
• Admin portal for simplified billing, user management and usage insights
• Language interpreters, who receive their own audio channels
• Single sign-on (SSO)
• Company branding
• Managed domains

This plan is aimed at small businesses that need between 10 and 99 licenses. Although priced at $19.99 per license, you can expect to invest, at minimum, about $199.90 per month. There is also a Business Plus plan that is $25 per user, per month, which is similar to the Business plan, but adds unlimited regional phone, translated captions and workspace reservations. It also adds 5GB of cloud storage space.

Zoom has a large enterprise-ready plan available for businesses with 1,000 or more employees that require more than what’s available at the lower tiers. It also requires a minimum purchase of 50 licenses.

The Enterprise tier is custom-priced and you must contact Zoom’s sales department directly to move forward with a purchase. Enterprise is the only premium tier where annual agreements are mandatory; you can pay the total cost upfront or agree to pay month to month.

This highest tier has everything from the previous plans, with the addition of features like:

• Ability to host up to 500 participants
• Customer success management
• Executive business reviews
• Webinar 500
• Bundled discounts

Enterprise is without a doubt the priciest option available. However, features like unlimited cloud storage make the package enticing for larger teams.

There are a few extra service options Zoom left out of its premium plans.

When integrated with your desired tier plan, these add-ons will undoubtedly boost your service. However, Zoom’s decision to create separate charges for options that could come standard with rival tier plans could work against it.

• Free plan. Zoom makes many of its most useful web conferencing features, such as screen sharing and whiteboard tools, available to use without a premium subscription.
• Easy to use. Zoom is very easy to install and use, either on desktop or via mobile phone. It’s even possible to join Zoom as a participant without creating a new account.
• Dozens of integrations. Zoom connects seamlessly with many crucial software tools vital to modern businesses, making it easier than ever for organizations to collaborate remotely to complete important projects.

Related: Best Video Conferencing Software

Although Zoom has a lot going for it overall, there are a few things you’ll want to know ahead of time before signing up for a paid plan. First, it’s crucial to take note of how many licenses you’ll need and the tier plan for which you’ll qualify. For example, if you know your company will need 15 licenses, you’ll need the Business plan since that’s too many licenses for the Pro tier.

One particular sticking point with Zoom is how it treats technical support. If you use the Basic plan, the best option you have is the Help Center. As a Pro tier customer, you would be able to submit a ticket and get help via chat, but if you want to speak with an actual person, you must upgrade to Business or higher.

Although monthly contracts are available at the Business tier, it’s at this point that Zoom makes multi-year contracts available. The annual agreement becomes mandatory for the Enterprise-level customer. It may be possible in some cases to edit your plan, switching from annual to monthly or the reverse. If you want to cancel your subscription, you’ll need to do so before the next billing cycle. Otherwise, you will get charged automatically.

Security Concerns

As quickly as Zoom gained popularity, it also gained a fair bit of backlash over its privacy and security issues. As such, while Zoom remains a top-rated web conferencing platform, its spotty security history might make some reluctant to create an account.

During our research, we found that some customers complained about the inability to remove comments created by online trolls who invade meeting spaces in a practice known as “Zoombombing.” Zoom has managed to address most issues within the past year. One way to avoid unwanted guests in your meetings is to have all participants join using a password.

Compare Alternatives

• Zoom vs Google Meet
• Zoom vs Microsoft Teams
• Zoom vs Skype
• Zoom vs Webex

Zoom’s services are competitively priced, and if you’re not looking to spend money, it provides free web conferencing tools. As such, Zoom is great for small and large businesses alike. That said, if you run a large company and you aren’t impressed with mandatory contracts, or you don’t like the idea of having to upgrade for reliable tech support, then Zoom might not be an ideal fit for you.

Do you need a Zoom account to join a meeting?

No. While the person who starts a meeting and invites you will need an account, participants aren’t required to sign up for Zoom.

How do I set up video conferencing with Zoom?

To join a video conference using Zoom, you need a webcam, microphone and speakers. While you don’t need a Zoom account, you do need to download its software before joining or hosting a call. To set up a conference room in your office, contact a rep with the video conference service.

Is Zoom free to download?

Zoom is free for download and use on desktop computers and other internet-ready devices through the “Basic” subscription plan.

Is Zoom safe to use?

Although Zoom experienced various security and privacy issues during 2020, the brand has since stepped up protection to make the platform safer to use. If you’re worried about online trolls invading meetings, it may be a good idea to have participants join using a password.

What’s a good alternative to Zoom?

Although we highly recommend Zoom, if you’re looking for a suitable alternative, you may consider Google Meet or TeamViewer Meeting. Read our Google Meet vs. Zoom review to learn more.

What kind of peripherals should I have to join a conference call?

In addition to a quality conference calling service, you need to have a high-resolution webcam―either one that comes with your device, such as a laptop or webcam that you can connect to your computer via a USB connection―an external microphone, external speaker or speakers or a quality headset with a built-in microphone and access to the internet, whether from your home or place of business or at a location that offers Wi-Fi access.

• Best VoIP Service
• Best Free VoIP Phone Service
• Best VoIP Apps
• Best VoIP Cell Phone Service
• Best Conference Calling Services
• Best Call Center Software
• Best Business Cell Phone Plans
• Best Video Conferencing Software
• Best Webinar Software
• RingCentral Review
• Nextiva Review
• Dialpad Review
• Ooma Office Review
• Grasshopper Review
• Freshdesk Contact Center Review
• Google Voice Review
• Vonage Review
• Intermedia Unite Review
• Nextiva vs. RingCentral
• Ooma vs. Vonage
• Ooma vs. MagicJack
• Grasshopper vs. Google Voice
• RingCentral vs. Grasshopper
• Google Meet vs. Zoom
• Webex vs. Zoom
• Microsoft Teams vs. Zoom
• What is a VoIP Caller?
• What is Wi-Fi Calling?
• What is CPaaS?
• How to Get a Free Business Phone Number
• Google Voice Number Guide
• Call Center Analytics Guide
• What Is Non-Fixed VoIP?
• What Is Computer Telephony Integration (CTI)?

What Is A Double VPN?

BigCommerce Vs. Magento (Adobe Commerce): 2024 Comparison

What Is Black Hat SEO?

Strikingly Review 2024: Features, Pros & Cons

Traqq Review 2024: Features, Pros And Cons

How To Become A Landlord In 2024

• Request a Demo
• 1.888.799.8854
• Download Zoom Client
• Video Tutorials
• Live Training
• Webinars and Events
• Privacy and Security
• Zoom Virtual Backgrounds
• COVID-19 Resources

HD video and audio collaboration

• Rooms and Workspaces

Power up your conference rooms with video

• Phone System

Enterprise cloud phone system

• Video Webinars

Full-featured, easy-to-use, engaging webinars

Marketplace

Integrations and bots to use with Zoom

Expand traditional classrooms in the cloud

Improve customer experiences & communications

Increase productivity & engagement for all agencies

Collaborative telehealth technology & workflows

• Meetings and Chat
• App Marketplace
• Plans & Pricing
• Contact Sales
• JOIN A MEETING
• With Video Off
• With Video On
• Screen Share Only
• SIGN UP, IT'S FREE

A growing number of businesses, small and large, use Zoom for a variety of use cases - agile scrum meetings, remote teams, product training, group mediation, customer support, sales interaction and many more. Our Enterprise Plan includes the following optional features at no extra cost:

• Integrations
• Meetings Client
• Zoom Rooms Client
• Browser Extension
• Outlook Plug-in
• Lync Plug-in
• iPhone/iPad App
• Android App
• Support Center
• Accessibility
• Bahasa Indonesia

• Credit cards
• View all credit cards
• Banking guide
• Loans guide
• Insurance guide
• Personal finance
• View all personal finance
• Small business
• Small business guide
• View all taxes

You’re our first priority. Every time.

We believe everyone should be able to make financial decisions with confidence. And while our site doesn’t feature every company or financial product available on the market, we’re proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward — and free.

So how do we make money? Our partners compensate us. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Our partners cannot pay us to guarantee favorable reviews of their products or services. Here is a list of our partners .

Zoom Meetings for Business: Guide to Cost, Features and More

Bob Violino is a freelance writer covering the latest technology and business trends.

Rick VanderKnyff leads the news team at NerdWallet. Previously, he has worked as a channel manager at MSN.com, as a web manager at University of California San Diego, and as a copy editor and staff writer at the Los Angeles Times. He holds a Bachelor of Arts in communications and a Master of Arts in anthropology.

Many, or all, of the products featured on this page are from our advertising partners who compensate us when you take certain actions on our website or click to take an action on their website. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

When the world went into lockdown, many employers turned to Zoom to keep their workers connected and their businesses running. Zoom Meetings provides high-definition video, voice, chat and content sharing across mobile devices, desktop computers, laptops, phones and conference room systems.

With available add-ons, the product can support up to 1,000 participants in a single meeting. Conversations can be one-to-one, one-to-many or many-to-many.

Here are some things to know about the service that might help in the decision-making process.

How much does Zoom Meetings cost?

Zoom provides pricing plans to meet the needs of a range of users:

Designed for small teams.

Hosts up to 100 participants.

Supports group meetings up to 30 hours.

Includes social media streaming and 1 gigabyte cloud recording (per license).

Designed for small and medium businesses.

Hosts up to 300 participants.

Single sign-on.

Cloud recording transcripts.

Managed domains.

Designed for large enterprises.

Hosts up to 500 participants.

Unlimited cloud storage.

Dedicated customer success manager.

Transcription.

Designed for personal use.

Up to 100 participants.

40-minute maximum group meetings.

Unlimited one-to-one meetings.

Zoom Webinars is a separate product, with prices ranging upward from $400 a year per license (100 attendees). The platform’s architecture can support up to 50,000 attendees.

» MORE: NerdWallet's 25 best small-business apps

How much do you need?

with Fundera by NerdWallet

We’ll start with a brief questionnaire to better understand the unique needs of your business.

Once we uncover your personalized matches, our team will consult you on the process moving forward.

What features does Zoom Meetings include?

Among the key features are high-definition video and audio, with support for up to 1,000 video participants and 49 videos on screen; built-in collaboration tools, such as simultaneous screen sharing; the ability to record meetings locally or to the cloud, with searchable transcripts; and the ability to start meetings from Outlook, Gmail or iCal.

Another key feature, Chat, allows users to send text, images, audio files and other content instantly across desktop, laptop, tablet and mobile devices. Organizations can use messaging to collaborate in groups or one-to-one channels, share files and stay connected. Users can easily switch from a chat to a video meeting during a conversation.

What about security?

The security features of Zoom Meetings include encryption for real-time content; default password and waiting room settings; host controls such as lock/mute all, expel participant and report a user; audio signature; screen-sharing watermarks; restrict meetings to specific domains; and a variety of authentication methods.

» MORE: NerdWallet's best payroll software for small businesses

What customer support is available?

Zoom offers continuous support through live chat, phone and video for paying customers. Free customers have the ability to chat or open tickets with the support team. In addition, the company offers a variety of support options on its website, including a knowledge base for all customers.

On a similar note...

• Sign Up for Free

• How To Use Zoom

Zoom pricing plans comparison

In the first two months of 2020, Zoom added 2.22 million monthly active users , and one of them might have been you. As the COVID-19 pandemic forced companies to cancel events and set up employees for remote work, Zoom became a popular way for coworkers and friends to stay in touch while observing social distancing protocols.

Setting up a Zoom account is fairly easy, and Zoom offers a free plan that suits a lot of people’s needs, particularly those using it for personal reasons. However, for those who need more time or participants — or want to add customizations to their Zoom meetings — there are paid plans that offer these options.

The free version of Zoom — known as Zoom Basic — is a great way to test the waters if you’re new to the video conferencing platform . It lets you host meetings as long as 40 minutes for up to 100 participants using HD video and HD voice.

In your Zoom meetings, you’re able to use virtual backgrounds to camouflage your surroundings. You can also share your screen, present to the attendees, and use whiteboarding features. Plus, you can set up a personal meeting ID and a password to protect your meetings from uninvited guests.

In addition, the Basic plan allows you to create breakout rooms. These breakout rooms can be useful if a couple of team members need to have a quick discussion outside of the meeting. The Basic plan also includes the capability to record meetings.

Just so you know

Jotform lets you quickly collect payments and Zoom webinar registrations directly through online forms! Sign up for free today .

Geared toward small teams, Zoom Pro picks up where Zoom Basic leaves off. Your meeting can last 30 hours, although you’re still limited to 100 participants. But you also can manage users and grant administrative privileges, as well as generate reports — like tracking how many meetings you’re holding and how long they last.

Administrative and owner privileges, which you can set with a Pro plan, let you manage the account and turn features — like recording, encryption, and chat — on and off as needed. You can also assign someone to schedule meetings for you.

Zoom Pro includes 5 GB of MP4 or M4A cloud recording, which can be useful if you want to share the recording with people who couldn’t make it to your meeting.

Pricing for Zoom Pro starts at $15.99 per month, per license, with a maximum of nine licenses.

Zoom Business

For small and medium businesses, Zoom offers a plan that includes all Pro and Basic features as well as a few more. Zoom Business lets you host up to 300 participants in your meetings and allows you to customize your meeting rooms further. For example, you can use a vanity URL and add your company branding to your portals.

Additionally, Zoom Business gives you the option to deploy Zoom on premises in your own private cloud service. It also provides cloud recording transcripts, integration with learning platforms, and dedicated phone support.

Zoom Business starts at $21.99 per month, per license, with a minimum of 10 and maximum of 99 licenses.

Zoom Business Plus

Zoom provides a package that encompasses all the features found in the Business version, along with a few additional ones with the Business Plus plan. This plan incorporates 10 GB of cloud recording storage in either MP4 or M4A format, along with the further features like translated captions, advanced phone features and workspace reservation.

Zoom Business Plus commences at a price of $26.99 per month, per license, with a minimum requirement of 10 and maximum of 99 licenses.

Zoom Enterprise

Large enterprises can use Zoom for video conferencing, too. The Zoom Enterprise plan is designed for big companies, and meeting rooms can hold up to 500 participants. Enterprise plan subscribers can also leverage unlimited cloud storage and a dedicated customer service manager.

Zoom Enterprise includes a feature called Executive Business Reviews, which lets you analyze adoption of the service and track ROI as well as get insight into the product roadmap for Zoom.

Pricing is custom and you can contact sales for information. Also, you can have a maximum of 250 licenses with the Zoom Enterprise plan.

Zoom for Education

Zoom offers a product just for educational institutions — Zoom for Education. The plans start allowing for up to 300 participants in a meeting. Hosts can have unlimited meetings. Features include content sharing, digital whiteboarding, integration with learning management systems, and session recording and transcription.

Meetings plan of Zoom for Education is billed on an annual basis at $90 per account, year. Webinar plan, for massive events, which allow up to 1000 attendees cost $3400 per user, per year. Phone and Rooms plan cost $180 per year, per user and $499 per year, per user respectively. The Large Meetings add-on starts at $600 per year.

Zoom for Healthcare

Healthcare professionals can use Zoom as well. Zoom for Healthcare provides video conferencing services that comply with the Health Insurance Portability and Accountability Act (HIPAA). This plan allows for 10 hosts and comes with a signed business associate agreement (BAA), which protects healthcare professionals if there is a data breach on Zoom’s end.

Zoom for Healthcare includes collaboration features to annotate records when meeting with other doctors as well as the ability to launch a conference directly from the Epic electronic health records (EHR) system . Each session can be recorded, but clinical applications like patient visits won’t be stored in the cloud.

Zoom for Healthcare plans start at $15,99 per month for up to nine licenses.

Zoom Events

If you’re using Zoom exclusively for events, you may want to look into using Zoom Events, which lets you set up event hubs, branded pages that contain all the details of your event.

You can make your events public or private and set up everything from registration to ticketing right from the hub. The top-notch analytics features allow for real-time data collection, so you can alter your events on the fly.

Zoom Events gives your guests the option to network with other attendees or sponsors. There’s a virtual event lobby and expo floor where you can create a more natural virtual environment for guests to mingle and exchange information.

Zoom Events also creates a more natural “backstage” for event presenters, where they can virtually meet with a production crew and discuss presentations before and after going live — and make sure they look ready for the camera.

There are tons of resources on the site that make Zoom Events easy to navigate, and you’ll want to use everything this plan has to offer. Pricing for Zoom Events is $149 per month or $1490 per year for 100 attendees.

Zoom Webinars

If you’re planning a presentation with a large audience, Zoom Webinars creates a more personal experience between your presenter and guests.

You can host up to 100,000 people and stream your event on popular platforms like YouTube Live and Facebook Live. With useful features like a background noise suppression tool, virtual backgrounds, and studio effects, you’ll have more control over the look and sound of your presentation.

While Zoom Webinar definitely excels during your web event, it also has some great post-webinar tools. You can customize what you’d like your landing page to look like after the webinar and include things like surveys and polls to collect essential feedback. You can also use Zoom Webinar’s analytics tools to track attendance, measure engagement, and analyze any survey data you collect.

You can purchase a Zoom Webinar plan based on how many attendees you intend to host. Pricing ranges from $79 per month or $690 annually for a 500-attendee plan to $990 per month or $9,900 annually if you’re hosting 3000 attendees. You can contact sales to find out the pricing for hosting more than 10,000 attendees. There are several tiers in between, but keep in mind that the attendee number is based on view-only guests. The cap on interactive panelists for your event is 100.

Zoom Rooms is a great solution for hybrid workplaces or schools that want to create a seamless meeting experience. It creates the closest thing to an actual conference room, including a virtual receptionist you can use while in kiosk mode — a great option for office or hotel lobbies.

If you’re using Zoom Rooms in the more traditional office setting, you can take advantage of features for reserving workspaces, checking how many people are in a room, and easily monitoring what meetings are taking place throughout the day.

One Zoom Rooms feature that’s quite impressive is showing multiple people who are using one camera in a single conference room in multiple screens. This is a great way to make sure everyone can see each person in the conference room and promote a more collaborative meeting.

Pricing for Zoom Rooms is $499 per year, per room. If you need to purchase hardware, Zoom can add that for a monthly fee — just reach out directly for pricing.

Zoom Contact Center

Zoom Contact Center is Zoom for businesses that need to connect with customers. Think of it as a command center that includes all the major channels for customer contact — including phone, SMS, and webchat.

Plus, in typical Zoom fashion, the whole platform is optimized for video. If your business is already using Zoom for communication within the company, adding Zoom Contact Center will cut back on redundant communication platforms.

Management can take advantage of the “agent skills” feature, which lets you categorize your service agents based on their specialties. This ensures your customers can connect to the proper agent right away, and it creates an efficient work queue.

Contact Center is also great at measuring performance data — so you can get real-time updates on how your team is handling calls.

You can get pricing info directly from a Zoom sales rep.

Optional add-on plans

In addition to the plans above, Zoom offers some optional add-ons for licensed users that might fit your specific video conferencing needs.

Cloud Storage

If you think you need extra storage for the important video calls and webinars you’ll be hosting, you might consider adding up to 5 TB of storage a month. You can download, store, and stream your files from the Zoom Cloud starting at $10 per month.

Audio Conferencing

If you need call out, global toll-free, and local dial-in numbers for premium countries, Zoom’s Audio Conferencing add-on will take you beyond the limits of local toll numbers that are included with all paid plans. Pricing starts at $100 per month, based on rates specific to the country .

Premiere Support

This add-on will get you direct support from engineers who are ready to diagnose problems via chat, phone, or email. The site doesn’t specifically mention pricing, but it suggests reaching out to a specialist via the online form .

Premiere Developer Support

Looking for the same premiere support but for developer-specific resources? This add-on will be worth the additional cost if you need more than one support plan. The pricing and eligibility gets a little complicated, but you can check it out directly on Zoom’s website .

Large Meetings

If you need to expand your meeting room to either 500 or 1000 interactive participants, consider this add-on starting at $50 per month.

Zoom Whiteboard

Collaborate with your team in real time via a digital whiteboard with sticky notes, drawing tools, and more. While this feature is included with all accounts, if you want unlimited whiteboards, you can add it to a Zoom One Basic or Pro plans for an additional $2.49 per month.

When you’re ready to move from a free account to a paid account, Zoom has an array of options. The different packages are clearly defined and offer the flexibility to make Zoom work for your business regardless of its size.

Thank you for helping improve the Jotform Blog. 🎉

RECOMMENDED ARTICLES

How to use Zoom: A comprehensive Zoom tutorial

How to host a webinar on Zoom

4 Zoom payment gateways and methods for your next webinar

How to collect registrations for Zoom webinars

How to do breakout rooms in Zoom

How to hold a virtual town hall meeting

Free Zoom virtual backgrounds

How to charge for online Zoom classes

Zoom vs Google Hangouts: Which is better?

7 best Zoom alternatives in 2024

How to add Zoom to Google Calendar

How to record a Zoom meeting

How to connect Zoom to Calendly

Jitsi vs Zoom: Which videoconferencing tool should you use?

Zoom Webinar vs Meeting

Zoom for nonprofits: Guidelines for getting started

Announcing our Zoom integration

How to host a virtual holiday party for remote teams

How to RSVP to a Zoom meeting

Zoom Pro vs Business

How to set up a Zoom meeting

How to prevent Zoombombing

How to sell tickets for your Zoom theater

Google Meet vs Zoom: How to pick the best videoconferencing platform

How to charge for online yoga classes

How to collect questions before a meeting

Collecting payments for webinars on Zoom

Hacks and tips to improve Zoom call quality

Send Comment :

6 Comments:

More than a year ago

Can I purchase add on for 250 participants for one time use only and how much is it.

Hello sir, how many times i can use my large meeting add ons? Thank you!

I purchase $14.99 plan for zoom miting please help me

My book club wants me to facilitate our September 28 meeting on Zoom. If we needed to go beyond 40 minutes, would I just need to pay $14.99 for a one time 2 hour meeting?

I want one month plan for one host for 500 participants plan for it and how to pay any link

I have purchased zoom pro but I need upto 500 participants I'm little bit confused because there are total 6 add ons in pro subscription which one to buy As this blog suggest me that $50 is right option but in add on there is $50 option but it includes upto 1000 participants Please help me

Get the Reddit app

A reddit dedicated to the profession of Computer System Administration.

Zoom - Single-Sign on for entire org with only 10 hosts on Business Plan?

I've already Googled, but did not find an answer. Also contacted ZOOM Support, but no answer yet (I guess they are a bit overwhelmed these days). My favorite Reddit community will know the answer for sure.

Context: The Zoom Business Plan requires a minimum of 10 hosts and includes Single sign-on.

Question: When I buy 10 Business Plan licenses, will I be able to implement single sign-on for my entire org (100 users - 90 with basic accounts) or only for the 10 users that have a Business Plan assigned?

UPDATE: Awesome, thanks for the responses, guys! I know the community would come through! I figured this would be the behaviour, but glad I got it confirmed before forking over for 10 hosts. Thanks again!

Zoom Pricing Plans & Costs Guide

by Daniel Raymond · December 13, 2023

Zoom is a cloud-based video conferencing software that provides a platform for remote communication, collaboration, and meetings. It has become one of the most popular and widely used video conferencing tools in the world. Zoom allows users to hold video and audio conferences, webinars, and screen-sharing.

Table of Contents

If you need a project management tool to use with Zoom, give AceProject a try. Its pricing is not on a per-user basis, so you can have substantial savings in the long run.

How Much Does Zoom Cost?

Zoom offers several pricing plans to choose from, with the most basic plan being free of charge. However, users can enjoy more features and benefits as they go up to higher plans. The Zoom pricing plans are:

• Zoom Basic (Free) – for freelancers and small businesses needing essential video conferencing capabilities
• Zoom Pro ($14.99 per user, per month) – best for teams that require more functionality to communicate remotely
• Zoom Business ($19.99 per user, per month) – suitable for organizations that require additional communication and customization features
• Zoom Business Plus (Contact Zoom) – ideal for teams and organizations needing more tools for collaboration and meetings
• Zoom Enterprise (Contact Zoom) – perfect for businesses that require a more comprehensive platform for holding video and audio conferences
• Zoom Enterprise Plus (Contact Zoom) – for very large businesses that require a more flexible and customizable conferencing tool with enterprise-level features

Zoom Basic (Free) Plan

The free Zoom Basic plan is for those who want to conduct basic video meetings with colleagues or clients. It offers unlimited meetings, up to 100 participants, and a 40-minute limit on group meetings. Teams also have access to file sharing and email integrations for basic collaboration.

INCLUDED IN BASIC :

• Includes unlimited meetings for up to 40 minutes per meeting.
• Up to 100 attendees per meeting.
• Automated captions for a written record of the spoken content during the meeting.
• Up to 3 editable whiteboards with 25MB of cloud storage.
• Team chat and file sharing with the whole team.
• Integrations with Mail and Calendar Client beta.

Zoom Pro Plan ($14.99 per user per month)

Zoom Pro plan is ideal for teams that require additional features to host meetings up to 30 hours long. It provides recording capabilities for cloud storage of up to 5GB. Customers also get a 1-yr free use of premium apps, team activities and workshops, and sales and customer relations tools. These features are ideal for organizations conducting meetings or training sessions. It costs $14.99 per user per month billed monthly or $149.90 per user per year.

EVERYTHING IN BASIC, AND :

• Unlimited meetings for up to 30 hours per meeting.
• Up to 5GB of storage space for cloud recording (per license).
• Access to Essential apps for 1 year for free (terms apply).

Zoom Business Plan ($19.99 per user per month)

The more robust Zoom Business plan includes video conferencing capabilities with SSO security, unlimited whiteboards, and domain management. It is the perfect choice for companies that require video conferencing for large-scale meetings and webinars, including virtual events. It costs $19.99 per user per month billed monthly or $199.90 per user per year.

EVERYTHING IN PRO, AND :

• Up to 300 attendees per meeting.
• Unlimited editable whiteboards.
• SSO for advanced security.
• Domain management to support customizations for the organization’s company branding.

Zoom Business Plus Plan (Contact Zoom)

Zoom Business Plus plan is for teams and organizations that require advanced features. It has up to 10GB storage space, automated and translated captions, and workspace reservations. These capabilities ensure high-quality video conferencing and collaboration across organizations. Contact the Zoom sales team for a custom pricing of this plan.

EVERYTHING IN BUSINESS, AND :

• Up to 10GB of storage space for cloud recording (per license).
• Integration of Zoom Phone Business accounts with global coverage and automatic call distribution.
• Automated and translated captions during meetings.
• Workspace reservations for flexibility in reserving seats ahead of time.

Zoom Enterprise Plan (Contact Zoom)

For businesses needing a robust communication and collaboration platform, Zoom Enterprise plan is the solution. It offers advanced features of the platform, including video and audio conferencing, integration with third-party apps, and screen sharing. This plan allows users to host webinars and virtual events for large audiences. It can support up to 500 attendees and has advanced engagement and analytics tools. Contact Zoom sales to receive a personalized price quote for this plan.

INCLUDED IN ENTERPRISE, AND :

• Up to 500 attendees per meeting.
• Unlimited storage space for cloud recording (per license).
• Unlimited editable whiteboards with standard features.
• Integration of Zoom Phone Business accounts with a full-featured PBX, call queues and IVR, and metered outbound calls.
• Access to Zoom Room (Add-on).
• Access to Zoom Webinars (Add-on) for 500 attendees.

Zoom Enterprise Plus Plan (Contact Zoom)

Zoom Enterprise Plus plan is perfect for very large businesses needing to reach a larger audience. Companies can readily engage with their customers or employees more effectively. The platform provides analytics and other tools that help businesses track the success of their webinars and measure its impact. Consult with Zoom sales to obtain a customized price estimate for this specific plan.

EVERYTHING IN ENTERPRISE, AND :

• Up to 1000 attendees per meeting.
• Customer-managed encryption keys to protect Zoom data at rest.
• Integration of Zoom Phone Business accounts with common area phone and Zoom Phone Power Pack (Add-on).
• Access to Zoom Room + Zoom Conference Room Connector (Add-ons).
• Access to Zoom Webinars (Add-on) for 1000 attendees.

Zoom pricing plans offer a wide range of features that meet the needs of freelancers and businesses across industries. The platform can facilitate seamless collaboration across teams and enable efficient remote work. Companies can use its flexible video conferencing capabilities for different use cases.

In choosing from among the Zoom pricing plans, companies need to assess their requirements before investing in a communication solution. For additional insight, you can refer to our Zoom Pros and Cons before deciding.

Source: Zoom Pricing Official Website

Recommended article: Top 15 Cons or Disadvantages of Using Zoom Meetings

Daniel Raymond

Daniel Raymond, a project manager with over 20 years of experience, is the former CEO of a successful software company called Websystems. With a strong background in managing complex projects, he applied his expertise to develop AceProject.com and Bridge24.com , innovative project management tools designed to streamline processes and improve productivity. Throughout his career, Daniel has consistently demonstrated a commitment to excellence and a passion for empowering teams to achieve their goals.

• Next story  Google Sheets Pricing Plans & Costs Guide
• Previous story  The Pros and Cons of Using Zoom Software

2 Responses

• Pingbacks 0

On the basic plan, what happens if the meeting goes over the 40 minute limit?

Five minutes before the meeting ends, a warning is displayed. After 40 minutes, the meeting just closed itself automatically. You have to open another meeting to continue.

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

This will close in 60 seconds

Find out the account plan (Free, Business, Pro, etc)

Description Is there a way of determining the plan level of an account that has been connected using OAuth?

In particular, I am trying to determine the maximum amount of concurrent meetings (described in a zoom article named “Hosting multiple meetings simultaneously”).

I have reviewed the accountSettings and User endpoints, but have not come away with a clear answer to my question from looking at this unfortunately.

Which App Type (OAuth / Chatbot / JWT / Webhook)? OAuth

Which Endpoint/s? User Setttings / other?

Hi @hurast , to see plan info for a user the endpoint you mentioned is correct:

Licensed users on Business, Education, and Enterprise accounts can host up to 2 meetings at the same time. Both meetings need to be started by the original meeting host or by an alternative host . The host can leave the meeting and pass host privileges to another user if needed.

Note : While these users can have 2 meetings active at the same time, this is typically achieved by the meetings being started and run on separate devices, as by default users are unable to join or start multiple meetings simultaneously on the desktop client.

The endpoint linked shares is the user is business, enterprise etc. licensing to determine if they can have 2 meetings active at the same time.

Related Topics

Starting July 10, 2024 , customers must add their phone numbers to an approved 10 DLC campaign in order to keep using SMS/MMS capabilities on their numbers. Register now for an upcoming 10DLC Enforcement Webinar.

Empowering you to increase productivity, improve team effectiveness, and enhance skills.

Communication

Productivity, apps & integration, employee engagement, business services, customer care, developer tools.

• Financial Services
• Manufacturing
• Small and Midsize businesses
• IT Professionals
• Customer Experience
• Sales and Revenue
• Marketing and Events
• Meeting SDK
• App Marketplace
• Developer Solutions
• Partner Solutions
• Find a Partner
• Become a Partner
• Partner Portal
• Partner Learning Center
• Resource Library
• Webinars & Events
• Customer Stories
• Zoom Trust Center
• Zoom Community
• Learning Center
• How-to Videos
• Global services
• Hardware options
• Customer Managed Key
• Customer Support
• Premier Support
• Developer Support
• Premier Developer Support

Download the Zoom app

Keep your Zoom app up to date to access the latest features.

Zoom Virtual Backgrounds

Download hi-res images and animations to elevate your next Zoom meeting.

• Plans & Pricing
• Join by Meeting ID
• Public Event List
• Screen Share Only
• With Video On
• With Video Off

AI Companion

• Phone System
• Mail & Calendar
• Marketplace
• Rooms and Workspaces
• Workspace Reservation
• Contact Center
• Virtual Agent
• Revenue Accelerator
• Events and Webinars
• Work Transformation Summit
• Customer Success Events
• Customer Success Forum
• OnDemand Learning
• Zoom Status
• Submit Feedback
• Community Terms and Guidelines
• Getting Started
• Community Center
• Happy Rewards
• Social Corner
• Community Champion Program
• Billing & Account Management
• Zoom Meetings

About co-host subscription plans

• Subscribe to RSS Feed
• Mark Topic as New
• Mark Topic as Read
• Float this Topic for Current User
• Printer Friendly Page
• I need 2 users for my business subscription plan not 10 users in Zoom Meetings 2024-05-22
• Breakout rooms from iPad Pro in Zoom Rooms and Workspaces 2024-05-14
• maximum number of participants ? in Zoom Meetings 2023-11-22
• Failed update pro version in Zoom Team Chat 2023-09-18

• Mark as New
• Report Inappropriate Content

‎2023-04-04 05:53 PM

• All forum topics
• Previous Topic